Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  3729 Route 1 Princeton, NJ 08540-6111

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  Avis Rent A Car

  1 Newbury St Peabody, MA 01960

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  Avis Rent A Car

  650 Airport Dr Presque Isle, ME 04769

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  Avis Rent A Car

  1200 Airport Dr. South Burlington, VT 05403

Review Details

• Review fromLEONARD M.

  Date: 06/27/2024

  1 star
  My recent experience with Avis car rental has left me utterly appalled and deeply dissatisfied. Initially, I booked a rental car through ****** at what seemed like a fair price. However, my trust in **** led me to discover a supposedly discounted rate from Avis, advertised in an email. Little did I know, this offer would turn out to be a deceitful trap.Upon checking out, I was shocked to see the final price inflated by exorbitant taxes and fees, making the **** deal significantly more expensive than my original booking through ******. Outraged by this misleading pricing tactic, I promptly cancelled the reservation within seconds of making it, only to be hit with a $50 cancellation fee. Yes, you read that correctlya cancellation fee for a reservation that was barely a minute old!Not happy about being robbed, I contacted Avis customer service the next morning, providing all necessary reservation details. Initially, they assured me that the $50 fee would be fully refunded. However, after over a month of waiting, numerous follow-up calls, and empty promises of imminent refunds, the $50 remains missing from my account.In my most recent call on 6-27, I was astounded to hear that Avis has a policy of pocketing $50 from cancellations and outright refusing to refund me. This revelation came after multiple assurances from different customer service representatives that my refund was being processed. This inconsistency and dishonesty are beyond appalling.Let me be unequivocally clear: Avis's business practices are despicable and deceitful. They have essentially stolen $50 from me under false pretenses, showing a complete disregard for customer trust and decency. This experience has solidified my belief that Avis operates as nothing more than a company of thieves and liars, preying on unsuspecting consumers.I strongly caution anyone considering renting from Avis to reconsider. Save yourself the stress, frustration, and financial loss. Reservation #********US3

  Avis Rent A Car

  Date: 06/28/2024

  BBB Review #*****
  Avis Case: 65682937
   
  Dear Mr./****************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Rate structures can change depending on car availability, location popularity, and many other factors. This is why prices can fluctuate on a minute-to-minute basis. Unless its an advertised special offer, there generally isnt one set rate for a particular type of car, but rather a range of prices depending on the length and dates of your reservation. 3rd party booking sources are able to provide their own promotions and bundles which may not be similar to available rates (with or without discounts) from the actual travel service provider. 

  Our Prepay Policies are detailed on our website and a link is included in the confirmation email when booking over the phone. While we understand that you did have another reservation and issued the cancellation fee refund for that reason, our Prepay Policy does stipulate that reservations that are cancelled more than 24 hours from the pick up time will be subject to a $50.00 cancellation fee and reservations that are cancelled within 24 hours of the pick up time will be subject to a $150.00 cancellation fee. We apologize if this information was overlooked during your booking, however this is our standard policy.
  
  Your prepayment was submitted on April 30th and was cancelled the same day; a refund request for the cancellation fee was submitted on May 1st. Typically, our automated prepayment system will processes adjustments within 10 business days or 14 calendar days. While we do confirm the primary portion of your prepayment was successfully processed on April 30th, there was an error which caused a halt on the cancellation fee refund. This has since been corrected and the remaining $50.00 has been applied to the card on file on June 28th.  
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromSophie C

  Date: 06/26/2024

  1 star
  Une arnaque de la part dAvis de *********. mon retour de voyage ils prlvent 450 dollars pour une prtendue odeur de cigarette, alors que personne na fum dans la voiture.

  Avis Rent A Car

  Date: 06/26/2024

  BBB Review #*****
   
  Dear Mr./********************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at ************************************************************** and provide us the following information below, so we can investigate this matter further.
   
  Reservation Number;
  Rental Agreement Number;
  Renter's Name;
  Renter's Profile Number;
  Renter's Driver's License Number;
  ********************** Location;
  Exact Date/Year of Rental;
   
  We await your reply and look forward to assisting you in the future. 
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromLogan S

  Date: 06/25/2024

  1 star
  I recently rented a vehicle from Avis on 6-4-2024 at the **************************** in *******, ********Upon picking up the vehicle I noticed excessive exteriordamage to the vehicle, as well as damage to the inside of the vehicle. The vehicle was not cleaned, and there was dust and dirt in common areas, as well as trash in the pockets of the center console. I took pictures the day I picked it up, but mostly of the exterior damage.When I brought up the issue with the person who took me to the rental car, she told me to "just tell the manager". I noticed that despite the damage and unclean state of the car, it did not affect the functionalityof the vehicle. As I drove to the exit booth, I again mentioned the state of the vehicle. I was only asked "did you take pictures". I responded yes. The manager said, "you're fine then" and waved me along.Before returning the vehicle, I cleaned out the trash (that wasn't even mine) and even wiped the windshield clean at the gas station.I have now received an "excessive dirt damage" fee of 450 dollars, as of 6-24-2024. After speaking with a customerservice rep, I received pictures of the allegeddamage. The customer rep I spoke with seemed to have a hard time articulating her responses to my questions, and seemed generally upset and annoyed by them. Multiple times during my call she was ******* me while waiting on the email to come through. After mentioning the car had been rented out again on the 6-20-2024, she immediately stated "I do not consent to being recorded". The pictures they claimed constituted excessive dirt damage were, but not limited to: dust on the dashboard, a minor amount of grass clippings on the floor pads, and a small pink post-ot note that had been crumpled up. 450 dollars is an excessive amount of money to be charged for not shaking the mats out.I don't know what to say other than I regret choosing Avis for our corporate rental account, and we will absolutely not be using them for our future endeavors.

  Avis Rent A Car

  Date: 06/26/2024

  BBB Review #*****
  Avis Case: 65934080
   
  Dear Mr./**************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  If a car is returned to us with trash, pet hair, dirt or sand, stains, or other soilage residue that a customer leaves behind, a location will bill up to $450.00 to clean the car so that it can be rented again. We apologize that a record of any pre-existing conditions from the time you picked up the vehicle has not been found. Please provide any photos taken of the condition of the car at the time of pick up to us at ************************************************************** for further review. 
  
  We are sorry for the interaction that you had with our **************** team and are in review of the call with the appropriate manager to be addressed. The behavior you described is considered highly unacceptable and we can assure you all necessary actions will be taken to ensure this is stopped.
  
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromJessica M

  Date: 06/25/2024

  1 star
  I've been a loyal customer of ********************** and have Avis Preferred status. I received a letter after returning my latest rental to the *** location that I'd have to pay a $450 cleaning fee for "excessive dirt and sand" with "heavy severity." I rented the car for 11 days and drove it ***** miles with 5 people in the vehicle. We took great care to minimize messes in the vehicle. We wiped our feet if there was dirt and didn't eat anything in the car. The rental was in the ************* area which is known for car break-ins, so we hardly put anything in the vehicle and had nothing visible --- it was completely cleaned of belongings upon return. There was what I consider a normal amount of debris from 5 pairs of shoes going in and out of the vehicle for 11 days, certainly not more than a 5-minute vacuum could take care of. We've vacuumed rentals in the past when we felt they were excessively dirty, but this was not. I've appealed to Avis through multiple channels and have gotten nowhere, each time with them citing photos of the vehicle that do not show it was excessively dirty. At one point they told me that it's my job to clean the car before returning it. However, their terms say you'll pay a "reasonable fee" for cleaning if they determine it's excessively dirty, which was not the case with this rental. I can't trust Avis anymore because I can't roll the dice on whether my next rental will cost $450 extra, and I won't do their job for them to make the car spotless for the next customer after I've paid a full ********************** fee.

  Avis Rent A Car

  Date: 06/26/2024

  BBB Review #*****
  Avis Case: 65593007
   
  Dear Mr./******************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Renters are expected to return the vehicle in the condition they received it in. If a car is returned to us with trash, pet hair, dirt, stains, or other soilage residue that a customer leaves behind, a location will bill up to $450.00 to clean the car so that it can be rented again. 
  
  From a review of the condition of the vehicle, our **************** team has agreed to reduce the charge to $125.00 and this adjustment should reflect on your account within 7 days. 
  
  Thank you for bringing this matter to our attention and allowing us to assist you.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromJohn N

  Date: 06/24/2024

  1 star
  I make a reservation in advance. I pre-pay. I confirm with license and credit card. It is confirmed. I arrive ***************** with family and wait in line for nearly an hour with only 5 people in front of me. I get to the window and am told - "we don't have any cars" and "we don't know when we will have any cars". They have cars they just don't have any staff to prep the returned cars. Poor management at the location and regional level. Other car rental companies are sold out and Turo isn't available. What does the airport tell me? We don't know when cars will be ready - sorry. What does Avis customer service tell me - sorry, we'll refund you money". Did I get a call from the airport who said that cars would eventually be ready? No. Again, you took my reservation and my money and did provide a service or even do anything given I then had to spend over $200 to Uber to my destination. Pathetic company.

  Avis Rent A Car

  Date: 06/25/2024

  BBB Review #*****
  Avis Case: 65897591
   
  Dear Mr./**************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We apologize for not being able to locate a vehicle for you at your arrival time. We forecast vehicle availability based on how vehicles are scheduled to return. Several circumstances could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles.
  
  We do confirm that your prepayment was submitted for full refund on June 24th and should reflect on your account by July 8th or sooner. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromChantel S

  Date: 06/24/2024

  1 star
  Never again will I use or recommend AVIS.First off picked up the car at the *********** and was upset that the suv I rented was larger than I picked- rented a RAV 4 got a Murano. Start the car and immediately can tell someone smoked in this car, not a smoker and it smelled sour and gross. Open the car and hope some will dissipate or I can get an air freshener. I can manage but we start to drive and it hits 55/ 60 mph and the front steering wheel is shaking, NOT GOOD. Start to break on the tollway and the brakes are grinding like metal on metal.. WHAT?? NOT SAFE!! And now the fun begins.. I call customer service from the car and they give me the closest location to me to swap my car out. ****** . WHEN I ARRIVED NO CARS AVAILABLE. Now I have driven 40 minutes in this death trap and NO CAR . But wait they have a 12 passenger van to give me. What in the lack of brain function makes this any option when I request a small suv.NOW THIS LOCATION DOES NOT CALL ANYONE BUT GIVES ME A NUMBER FOR ANOTHER LOCATION. Thanks for nothing!!I call from the death trap car and get dumped in to the call center, NOT THE LOCATION but the call center. I give my information and they HANG UP ON ME. So I call back.I spent over 30 minutes sitting in the car and am now told to DRIVE THE UNSAFE CAR TO ANOTHER LOCATION????!!! So fine I drive another 40 minutes hoping to get this nightmare to end but NO!! Guess what they dont even have cars at this location!!So my daughter looks up another place and they close at noon and the time is 11:58..I am still on the line with customer service USELESS!!I walk in in tears and am finally helped.Multiple calls, multiple people and NO HELP!!NO OFFER TO COMPENSATE GAS OR A DAY FOR EVERYTHING THE COMPANY LACKED. TOTALLY UNACCEPTABLE!!But the lack of concern for the safety of the people driving and renting cars is mind blowing! And when I asked for a supervisor I was told I can have a call back in 24 to 48 hours! DO NOT RENT FROM AVIS!!

  Avis Rent A Car

  Date: 06/25/2024

  BBB Review #*****
  Avis Case: 65865063 
   
  Dear Mr./Ms. Splinter,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. 
  
  We sincerely apologize that you received a vehicle in that condition. This is not typical and I will be filing a report advising the DFW location of the condition of this vehicle for their review for improvements. 
   
  We work hard to ensure that our vehicles are road-worthy and absolutely do not want you to have to use an unsafe vehicle. We have confirmed that no exchange has taken place, and if the vehicle is unsafe to drive, we do strongly recommend contacting our ****************** Services team for additional assistance. They can be reached at **************.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromClayton R.

  Date: 06/23/2024

  1 star
  Edited to fit: At 8:00 AM, 6/21/24 I arrived at **** to pick up an SUV. I always rent through ****** and use **** frequently. Due to a previous bad incident, I was provided a "discount" on the next rental. This "discount" was only for $50 and did not cover the cost of actual rental but it was a "goodwill gesture." So I went to the **** website to use this discount code since I could not use the code on the Costso website. No vehicles were available when I arrived at **** and I had to wait for one. Finally, a ****** was delivered and I left for work. The agreement was for that day and to be returned by 9 AM on 6/22/24. The rental agreement showed 1 hour @ $23.34 and 1 Day @ $69.99. The coupon was applied and I received a total of $43.19. However, I returned early and left the vehicle at the rental location at 4:49 PM on 6/21/24 to avoid paying the extra $23.34. I expected the total with the discount to be $19.85. The next day I received an invoice from **** for $153.43!! After several attempts I reached an agent who told me I agreed to a "mileage charge" and had booked through a third-party agent. ****.com is NOT a third-party agent and I have never paid a "mileage charge!" The agent said some days there is a "mileage charge" and some days mileage is unlimited. I have NEVER and would NEVER rent from **** if I was being charged for mileage. I understood my charges were $43.19 and even the agent at the counter commented this was a good deal. The phone agent could not tell me what days or when a "mileage charge" is applied and when it is unlimited.So after writing to **** their only reply was, "we were able to confirm that only 225 miles were included in your rate. We appreciate your business and hope you have a great day." I do not tolerate this kind of dishonest, hidden "bait-and-switch" technique of adding charges. I will not be taken in by them again. They have lost my business and I do not recommend anyone using them.

• Review fromMary H

  Date: 06/23/2024

  1 star
  Rented a car from Avis at ATL ; husband had medical emergency; he spent 20 minutes on the phone with ******** spent 45 minutes on them. Evidently our rental agreement was closed. We were trying to extend our rental via ************ expect him to leave the hospital in *************** & drive to ATL airport to extend his reservation from his hospital bed. They have no manager or supervisor they will let you talk to via the phone. We are beyond disappointed as long time Avis customers.

  Avis Rent A Car

  Date: 06/24/2024

  BBB Review#:33407
  
  Dear Mr./************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromjill n

  Date: 06/22/2024

  1 star
  Tl;dr ******** experience. obvious over charges, 4 weeks of phone calls we put it in the licensing queue for review every single *************** No callback, no email, nothing. Despite paperwork and obvious clerical error, customer services says we dont have ability to refund. After 1300 full blown BBB complaints in last 12 months?? Licensee will never return calls4 weeks. After twice trying to book in advance a one way rental for 2 days (by phone), both bookings failed to properly record the pickup and drop off location, such that it was necessary to cancel the incorrect booking at airport arrival, and start again, and the price had doubled. When the massive unexpected charges hit my CC, it turned out that the computer STILL said it was round trip, even though the contract im holding in my hand clearly states to was a one-way with a different drop off. They dont believe me that the paper contract says that, because their computer says something else and demand i MAIL a copy of the paperwork (not photo or email).Then after returning on time to the location on the contact , and being TOLD by the airport AVIS desk staff to drop the keys in the key drop box, they failed to get the keys from the Dropbox til 4pm and therefore are charging for an extra day because you didnt drop off the keys til 4pm! They seem to be saying its is a he-said/she-said situation, and Im the liar here. so Ive requested that they look at the airport security cameras, because thats how sure i am of being on time . They want documentation to Prove i arrived at the AVIS parking lot when i said. Am i supposed to get the forensic phone location logs with my GPS & lat-long minute by minute from 4 weeks ago to prove what time i walked over to the gray key drop-box at ****************? Isnt It more Likely that a staff member incorrectly logged the keys when they emptied the box?

  Avis Rent A Car

  Date: 06/24/2024

  BBB Review#:33405
  
  Dear Mr./Ms. Council, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromJeremy H

  Date: 06/21/2024

  1 star
  This place is a joke I had 2 Different reservations that I showed Up to on time And they didn't even have a vehicle after I done reserve one and was told it was ready to pick up. So I ended up not even getting a car from there and went somewhere else But that's not it When I got to another place to get a car I couldn't afford it because Avis Had then charged me $900 for absolutely nothing This is a b******* a** place and need to be sued, shut down and jailed

  Avis Rent A Car

  Date: 06/24/2024

  BBB Review#: 33387
  Case: 65822361
  
  Dear Mr./************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will try to find a vehicle from another location, if we are not able to we would have to refer you to rent with a competitor. Additionally, our records show that you have already reached out to our **************** Team and canceled your reservation in order to get a refund for any prepayment. 
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator