Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

• 

  Avis Rent A Car

  1460 Route 22 Watchung, NJ 07060

• 

  Avis Rent A Car

  15 Transportation Way Boston, MA 02128

• 

  Avis Rent A Car

  5 Transportation Way Boston, MA 02128

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  Avis Rent A Car

  55 Ariadne Rd Dedham, MA 02026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car at the ******************* location and was charged approx. $140 additional dollars for the vehicle despite the car being refueled. After looking at ****** reviews this seems to be a common practice of **** at the location.  

  Business Response

  Date: 10/08/2025

  BBB #: ********
  Case: 76216974
   
  Dear ******* 76216974, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we show the additional charge was for fuel. Our records indicate you contacted **************** about this issue and the fuel charge was refunded on 9/29/25 in the amount of $134.46. 
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give 0 stars I would!! Absolutely devastating. At first everything went good, they charged me 334 and told me 200 would be refunded back to my bank if I return the vehicle in good condition. the rental was returned back in good conditions they told me my 200 refundunable deposit would be deposited in 5-10 days. Ok cool. 5 days passed and I see another charge of ********************************************** that it was a mistake on their end , they were originally going to refund the deposit but instead charged me again and that they were going to fix it. Days passed and still nothing had been done. I emailed them to follow up on my case and they emailed me back saying my case was closed because on their end it said they did refund my deposit and they didnt charge me the 174 . ********! No matter how many times I showed proof, they kept telling me they did refund me back and to call my bank because Im lying Avis customer service were very rude to me! They owe me $374 the 200 from my deposit and the extra 174 that they charged me twice for My case # is ********

  Business Response

  Date: 10/03/2025

  BBB #: ********
  Case: 75924201
  
  Dear ******* *******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  The $200.00 hold is only captured as a pending authorization hold it is never actually billed. Once the rental is returned the hold is released, when this happens you do not see a credit or refund as the $200.00 was never actually charged. The $200.00 will simply disappear from your account as if it never happened. 
  
  Our records show that the charges of $174.37 and $337.90 are for two different rentals. The $337.90 was for a rental under the name of ***** ******* from August 29th, 2025, to September 2nd, 2025. The charge of $174.37 is for a rental under your name from September 3rd to 6th, 2025. Based on this we do find that the rental charges have been processed correctly and no adjustment is owed. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from *********** on 9/22/25 around 9PM. When I was driving on 9/23 (Tuesday) on the highway the car slid on the wet pavement. I was able to regain control but after pulling over, I looked at the tires & the front tires were bald. I continued at 30 mph on a 65mph highway & went to the airport to get a replacement. It was a complete waste of 2 1/2 hours between my having to drive 30 ******* was an hour away from the airport. I was in a black **************** hope that car is not rented to anyone else until new tires are purchased. While the company charges $70 average for 1 rental car per day, Im not sure why tires are not able to be afforded. This is a huge safety thing. Im considering my ******* very lucky that I was able to regain control of the car & that there were not a lot if cars around me at that particular time. The replacement rental was OK until about 15 minutes into my trip. It says maintenance required light comes on and it needs an oil change. **** really needs to do better if youre going to be putting people in your cars.

  Business Response

  Date: 10/03/2025

  BBB #: ********
  Case: 76076872
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, we have sent you a free day coupon for a future rental. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address an unexpected charge on my recent rental agreement. Due to delays in the check-in process and being rushed to catch my flight, I was informed by the representative handling my rental that any additional charge would be approximately $50 and that I would receive an email receipt. To my surprise, the final charge was $117.Unfortunately, I was unable to return the car on time due to illness, which was beyond my control. I also attempted several times to extend the rental period through the **** app but encountered persistent error messages that prevented me from doing so. Given these circumstances, the higher charge is concerning and seems inconsistent with the information I was ******** a loyal **** customer, I kindly request a review of these charges and a refund of the excess amount if appropriate. I trust that **** values its customers and will work with me to resolve this matter fairly.

  Business Response

  Date: 10/08/2025

  BBB #: ********
  Case: 75982356
   
  Dear ******* *******, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we show that the vehicle was picked up at 10:57am but your reserved time was at 12:00pm. You also returned the vehicle at 4:53 and your return time was 12:00pm. As this was outside of our 29 minute grace ******* the charges are deemed valid and will be upheld. 
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier last I rented a car with **** at the ************************* when I receive the car, the screen was completely black so I was unable to useApple car play, the **** and the backup camera. As I was checking the car out I informed the guy at the checkout window before driving off. He asked me if I had time to switch out the vehicle however, I had already waited in an hour at the counter to receive the car and I was going to be late for a work meeting when I was done with the rental after struggling all week driving the car I called **** to let them know and the girl that I spoke with gave me a coupon for a two day free rental. So I decided to take advantage of the coupon and use it this weekend. I have two babies, and when I got the car, I askedfor an upgrade to a car that we all fit in instead of a Camry the girl at the counter, said that I would only pay difference for the upgrade Come to find out I was charged $300 for the entire reservation and the coupon was forfeited. No one ever told me this was going to happen. If not, I would have not accepted the offer. How can you give me a coupon and not let me select a vehicle that fits my family. The only reason why I took the car out in the first place was to take advantage of the coupon. I am very disappointed and I do not agree with the charges. I would like to be contacted by **** corporate. My phone number is ************. Please have someone call me.

  Business Response

  Date: 10/08/2025

  BBB #: ********
  Case: 76031023
   
  Dear ******* ****, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we have applied the coupon for two days off of the rental which generated a refund of $73.37. Please allow 3-5 business days for this to reflect. As the upgrade was asked for and the coupon does not technically work on the upgraded vehicle, the upgrade fee is valid. 
  
  We take complaint resolution seriously and therefore we have thoroughly reviewed your concerns. We have carefully read and listened to your concerns, and based our response on experience and the facts at hand. As such, we are not able to provide any further compensation.
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

• Initial Complaint

  Date:09/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August ***** ********************** **** Case ******** Reservation: 37880022US5 When the employee asked if I had insurance during pickup, I said I did through Priceline and she said "We do not accept third party insurance." I later found out the employee lied to me. **** does accept third party insurance. If she wouldve never lied to me, I wouldve never gotten the **** insurance. It was completely unnecessary for me to purchase. She mis***resented the product/service which is fraud in order for me to upgrade. When I called the **** customer service the second time regarding this matter due to no one following up the first time. The agent agreed with me that the *** in ******** was incorrect. There has yet to be a resolution in this matter.

  Business Response

  Date: 10/08/2025

  Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case# ********.

  
  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show the **** ***** Rohlsen location is independently owned and operates as a franchisee of ****************** We've forwarded your complaint to the owner of this franchise so they can respond.
  
  Sincerely,
  
  *****************
  Response Coordinator

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/25 I rented a car from **** in ****** **. The rental was for 1 day: 10:00 am on the 12th to 10:00 am on the 13th at a $28.00 a day rate. I picked up the car at 10:00 am and returned the car the same day at 4:00 pm. I had to return the car that day because the following day I could not return the car by 10:00am because of work and there was no after hours key return. When I returned the car I was not told there was a rate change and I was not given a receipt. The following week I saw a bank charge for $70.73 for the rental. I was charged more than double the rental fee for returning the car earlier than the next day. I have rented a car from the same place before and returned it the same day and not charged anything extra. How ridiculous to double the rental fee because a vehicle was returned early but did not affect the rental rate.

  Business Response

  Date: 10/07/2025

  BBB #: ********
  Case: 75978697
   
  Dear ******* *******, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we show that you contacted **************** and a refund was processed to apply the quoted rate. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate you contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.  
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a car in ************ through ****** travel. we realized it was wrong location (not the airport location) so the desk people told us we could get a car, but it was much more expensive, over $300 more, so they suggested we call reservation line from there in the lobby which we did. girl on phone who did not speak good English told us we COULD get a car from this location and if we paid in advance over phone, it would only be about $30 more than original reservation. we agreed to do it this way. She took total of 3 credit card #, claimed ALL declined,which I knew was a mistake So my husband gave his card # and she said his was DECLINED also. She kept arguing with us after we repeatedly read our card #'s and address over and over. She ended up hanging up on us. called ******************* (*****) and they told us she had given the wrong address it did not match our billing address. We called to try to reserve again, and asked the the pay in advance discount. 2nd ***** on phone said they COULD NOT OFFER this discount anymore so we had to pay $140 more for a car from this location. This all took almost an hour. We got the car and I called **** from the road and complained about the exchange and the woman who obviously was in error trying to enter wrong information on our cards (I mean 4 cards declined, hmmm?) The ***** ****** documented all this, told us AFTER we return the car, to call and they would refund us that $140 difference so I did that. They said no problem, told me they were refunding to my card. When I got my statement, there was not refund so we called about it again. I had reference #'s, names, dates etc. This ***** was so incredibly rude and WOULD NOT REFUND THE DIFFERENCE. She also claimed there was no other person to escalate our complaint to and there was no person there named ******. This woman ended up hanging up on me also. We will NEVER use **** again and I wish ****** travel would remove them from their vendor list.

  Business Response

  Date: 10/03/2025

  BBB #: ********
  Case: 74502196
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that the charges have been disputed with your credit/debit card company. Please note that once **** has been informed that the charges have been disputed per our merchant service agreement we are unable to review or investigate this matter any further until the dispute is complete with your credit/debit card company and they have notified us the dispute is closed. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing rental experience with **** at the ***************. Despite being Preferred Plus/Presidents Circle member there was no car waiting for me. I had to wait about an hour for my car. Even then, when an attendant dropped off my vehicle no one told me that it was there. When I asked if the car was for me the outside attendant was rude and unhelpful. Then an attendant from inside the kiosk came outside and told me to take the car. I asked the outside attendant several times to not touch my bags because it contained fragile items. He did not comply with my request and loaded my bags despite my request not to handle my personal items. Fortunately, nothing was damaged, but as I drove to exit the lot the gate attendant told me that they had given me the wrong vehicle. Somehow a customer that arrived well after me was assigned the same make/model car that I was supposed to have received before me. Luckily the gate attendant was the only helpful person that I encountered at **** that day, and he was able to correct the reservation. At **** you say say we try harder, if those words mean anything to your company then you should compensate me for my poor experience.

  Business Response

  Date: 10/06/2025

  BBB #: ********
  Case: 75784258
   
  Dear ******* *******, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we show that when you called customer service you advised the agent there was a 110 minute wait. Based on our records we show you left the lot at 9:01am but your reserved time was for 9:30am.  We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate you contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.  
  
  We take complaint resolution seriously and therefore we have thoroughly reviewed your concerns. We have carefully read and listened to your concerns, and based our response on experience and the facts at hand. As such, we are not able to provide any further compensation.
  
  Thank you for allowing us to assist you. 
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, ****** ********, called **** located at *************************** at ************ to reserve a SUV to be picked up today at 10:00 a.m on September 13th. He was told the rental would be $698. He received a confirmation email from Budget during the call. Reservation # ********US1. On September 16th his card was charged $698. Today he arrived to pick up the rental, he was told they see the reservation; however, it's not paid for. He called customer service for his credit card and was told $698 was charged by ****. I have called your customer service, and I've been hung up on and transferred to many people without resolve. The last person I spoke with at ************** had an oh well I don't know what to tell you attitude. I asked her don't she think she should notify upper management as it appears someone is intercepting your companies calls scamming your customers. She didn't care. I'm reaching out to you for two reasons. One, to see what type of assistance you can provide. When I googled email address ******************************** it says the email address belongs to ****. Secondly, I think you should be aware of a scam that's using your company name. I would also like to add the young lady at the airport location said she would hold our rental while we try to sort this out. My husband told her he would come back with a different card to pay for the rental. She gave our rental away. The vehicle was being rented for my birthday trip. Now we're left without a rental because of the ********** game happening this weekend. All of this happened because we decided to do business with ****. I would really appreciate it if someone would acknowledge my concerns.

  Business Response

  Date: 10/06/2025

  BBB #: ********
  Case: 75944267
   
  Dear ******* ********, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  **** values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we show that  you advised us the rental was booked through  Rental *************. As this is a third party company all disputes will need to be handled with them, directly. If you are needing to make a reservation with **** or Budget, you can do so through our website directly or by calling our reservations department at **************(****) or ****************(Budget). 
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************