Business Profile

Auto Rentals and Leasing

Avis Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,973 total complaints in the last 3 years.
1,674 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reserva*ion for rental for 8/10/25-8/15/25. I wen* & picked up *he rental a* *he **** in *************, ** a* approx 1130hrs on *he 10*h. As I was driving home, a warning came on *ha* *he *ire pressure was low in 1 *ire, i* had dropped *o 26psi. I re*urned *o *he rental loca*ion a* approx 1230hrs. I was given a new vehicle. I wen* ou* *o *ha* vehicle & looked every*hing over, including checking *he *ire pressure. The *ire pressure of 1 of *he *ires was a* 27psi, all o*hers were 39/40. I wen* back in*o *he rental a* 1242hrs & *he employee was gone while *he hours pos*ed are un*il 13:00. I was unable *o con*ac* any employee & s*ar*ed calling cus*omer service; who could no* help me. Af*er mul*iple calls & au*oma*ed ridiculousness, finally found someone who direc*ed me *o ano*her **** in ********* *ha* was open un*il 1400hrs. I drove over *here & *he employees response was "*he ligh* for low *ire isn'* on". I explained I drove *he same vehicle for ********* know *he *ire should be ***** psi, which *he o*her 3 are, *his one is no*. If he can pu* air in ******* holds, so be i*, I don' * have a compression *ank a* home & no* my responsibili*y *o do main*enance on *heir vehicles. He filled up *he *ire *o 39 psi. I drove home. This morning I go* in *he car & *he psi was down *o 32, indica*ing a slow leak (all o*her *ires were a* *heir same psi). I called cus*omer service who direc*ed me *o **** in ************, **. I wen* *here & provided ano*her vehicle. As soon as I opened *he door, i* smelled s*rongly of marijuana. I s*a*ed *his *o *he employee whose response was "*he marijuana ge*s in*o *he fabric, I can'* con*rol *he smell". I *old him I wasn'* *aking *ha* car. He said he had one o*her one. Asked me *o smell i* 1s* before doing *he paperwork (so clearly *his is an issue??) I go* in & i* also smelled of marijuana, jus* much less. He said he had no o*her cars. Being s*randed, I *ook car. **** is clearly unable *o give me a sa*isfac*ory vehicle
Business Response
Date: 08/20/2025
BBB #: ********
Case: 74967239

Dear ******* *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show that you have reached out to **************** and they have resolved the issue by sending you a 3 day coupon. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************
Customer Answer
Date: 08/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory enough.
But do want to add that originally customer service sent an email that is was an "over correction" and the three day rental was excessive and made in error, and stated only would be giving me a one day rental. When I complained further, they then honored the 3 day

Regards,

****** *******
Initial Complaint
Date:08/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the location in *********, Ga my daughter made the reservation for me. When I talked to her it seems when I got to the location they over charged me! When providing proof and talking to someone who wouldnt identify himself, it was clear that the amount was incorrect but he refused to fix it!
Business Response
Date: 08/29/2025
BBB #: ********
Case: 75435759

Dear ****** ********,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis Budget Group values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date of Rental;

Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.

Sincerely,

*****************
Customer Advocacy Response Coordinator
Customer Answer
Date: 08/29/2025

Complaint: 23722429

I am rejecting this response because:

The information to contact me was provided in the case but they never reached out to get any details. If they truly wanted to make things right they would have at least contacted me.

Regards,

****** ********
Initial Complaint
Date:08/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Against Avis Car Rental Location: ******************************** To Whom It May Concern:I am filing this complaint against Avis Car Rental, located at ****************************************, for multiple issues involving misleading business practices, financial errors, and the unsafe provision of a rental vehicle.On July 8, 2025, I rented a vehicle from this location. During my rental period, I discovered that the car had an active manufacturer recall for a safety-related defect. This defect posed a significant danger to myself and others on the road. Despite my concerns and request for an alternative vehicle, I was pressured to either continue driving the recalled car or keep it in my possession until they could arrange a ************** addition to the safety issue, I experienced misleading business conduct and financial discrepancies related to my rental agreement and charges. The information I was provided at the time of rental was not consistent with the actual charges and terms applied to my account.I believe this behavior is unethical, potentially unlawful, and places customers at risk. I am seeking the following resolution:1. A full investigation into the handling of my rental and the safety recall issue.2. A correction of all financial errors and improper charges applied to my account.3. A formal acknowledgment from **** addressing their policies regarding renting out vehicles with open manufacturer recalls.I have supporting documentation, including my rental agreement, receipts, and evidence of the recall notice, which I can provide upon request.Thank you for your time and attention to this matter.Sincerely,***** ******** **************************************************** ************
Business Response
Date: 08/19/2025
BBB# ********
Avis case # 75180343
Your file referenced above has been brought to our attention.
We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution.

Thank you for giving us the opportunity to intervene on your behalf.

Sincerely,
Avis Response Coordinator
Initial Complaint
Date:08/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car and had the reservation confirmed. The day of the reservation I was notified that there was not a full size car available. After checking for availability elsewhere, we Accepted the rental. I was charged more money for a smaller car. The clerk said there was nothing else he could do. I tried to file an online complaint with **** corporate twice, but they did not go through.Upon returning from vacation, I called to get an 800 to see what I could do about this. The clerk informed me that nothing was likely to happen since that location is a franchise. When I said Id include that in the BBB complaint, the clerk hung up on me.
Business Response
Date: 08/29/2025
**** Case: 74883767

Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case# ********.

**** values our relationship with travelers and always strives to do the right thing. We apologize for any inconvenience this matter has caused.

Our records revealed that *********** location is independently owned and operates as a franchisee of *****************. Unfortunately we do not have access to their records; therefore we are not able to provide the customer any resolution to this matter.

The customer's charges are solely handled by the Verona operation. The main objective for ***************** is to ensure that the customer's ********************** inquiry is being reviewed by the appropriate personnel. We have forwarded your complaint to the owner of this franchise so they can investigate this matter and advise accordingly.

Once we have received a response from their office we will respond accordingly.

Sincerely,

ABG Client Relations Team
**********************
Initial Complaint
Date:08/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car with unlimted miles for 500 dollars to go to ***** for my aunts funeral and to see my sick father. This is the first time I could go see them since the hurricane that devastated my area.I had a credit Card and debit card.. They said i could only use debit card And then I had to rent it day by day. Then I talked to someone on the phone and They said I could use my debit card so I brought it to the **** in *****. I was told I would get the original rate I called the next day to extend my rental and they said I had to drop car off even though I had plenty of money. So I ended up having to drive all the way back. Now theyre trying to charge me $2250 When it should only be around 1200.. They put me on a do not drive list and I do not ever want to deal with **** again.. They are liars and tthey are tryng to steal from me after ruining the short time I get to spend with my family and my sick father.
Business Response
Date: 08/18/2025
**** Case: 74459586
Rental: U339529794

Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case 23720177

**** values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

By way of explanation on the basis of the customer's ********************** information received when she confirmed her reservation, a specific prepaid rate was assigned from the rental date of July 16, 2025 to July 18, 2025 for a two day at the rate of $210.08

Once the rental vehicle was check in on August 04, 2025 instead of the agreed upon date the rental differed from the confirmed rental contract which no longer met the requirements, therefore, the customer was charged for the extra days, which was applied to the rental contract.

Based on this information we have determined that the charges seem to be correctly rendered, and no refund is in order in this instance.

We appreciate your taking the time to bring this matter to our attention. We look forward to seeing you at a **** rental office soon.

Sincerely,

ABG Client Relations
Escalation Team
***********************
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to **** for a family emergency and have rented a vehicle from **** conf #********* and it was a short trip and have returned the vehicle in the return area and was advised to leave the keys in the vehicle. While I was on the plane heading to ******* for work days later after returning home to **********. A manager from that location called me harassing me basically accusing me of stealing the vehicle and that I havent returned it. I have had returned the vehicle. There is no way that I couldve brought the vehicle with me to **********. Months have gone by and no one has contacted me. Im assuming they have found the vehicle and they dont wanna take accountability for the mess up they did. Ive rented from a Vegas location before and was accused of the same thing but come to find out that they forgot to close my contract and rented the vehicle to another customer. I have since found out that Im on the Do Not Rent List and I would like an explanation and possibly be removed from that because I did return the vehicle.
Business Response
Date: 08/20/2025
BBB #: ********
Case: 70149736

Dear ******* ****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
After careful review, our investigation found that you were using a discount code to which you did not qualify to use and due to the fraudulent use, we have terminated your rental privilages.
Thank you for allowing us to assist you.

Sincerely,

*****************
Customer Advocacy Response Coordinator

Customer Answer
Date: 08/20/2025

Complaint: 23712621

I am rejecting this response because:

How was I using a discount code that I wasnt qualified for? There isnt any other way I wouldve gotten the code. I booked it normally, an **** employee has told me that we can offer you a discounted rate on the vehicle booked. I accepted that and if thats the code that was given then that isnt really my problem. Maybe you folks should look more into the employee giving a discount on rental vehicles with special discount codes that you would need to be qualified for. I would like this to get reviewed again and given my rental privileges back.

Regards,

******* ****
Business Response
Date: 08/30/2025
BBB ID: ********
**** Case: 70149736

******* ****,

The leadership team for **** Budget Car Rental Group has made a collaborative business decision to revoke rental privileges indefinitely.
We wish you continued success and a mutually beneficial business relationship with another car rental provider.

Regards,

Customer Resolution Coordinator
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My spouse **** ****** rented a ********** outlander from ******* MT from 7/24/25-8/1/25. On 7/31/25, we had a tire pop on **************** in ********** we called roadside assistance at 7/31 at 6pm. They said they would tow me and the car back to *************** and give us a new car to return the next day. At 10pm on 7/31 they called back and said they couldnt get a tow in time and since we needed to be at the airport at 10am they gave us an **** voucher to cover some of the charge to get to the airport. I was informed leave the keys under the passenger floor mat and call when we left. I followed those instructions and I called roadside assistance at 10:02 am on 8/1/25, they said they would tow the car at 11am that day. When I got off the plane I called **** again at 4pm and they said the tow truck couldnt locate the car but a secondary team had used gps to locate it and a tow truck was in route. On 8/3 I called and they said they had no info as to the cars location. However, on 8/4/2025 my credit card was charged $1787.92. I assumed that was for the tow and tire but on 8/5 ******* **** called and said they didnt have the vehicle. I went to **** in ******** with the issue and the counter man said theres no lines to the stores and he would help me navigate the call centers. We were on the phone with call centers for 3 hours on 8/5 and they said the car is not missing but they dont know where it is ****** with roadside assistance informed me the tow truck made contact with the car on 8/1. Today on 8/6 I received another automated message saying the car is overdue. Its impossible to talk with a *** at **** in ******* everything gets directed to call centers. All calls are supposedly recorded and I need to make sure all my recordings are preserved especially the ones on 7/31 and 8/1 when roadside assistance told me to leave the car. I need to ensure that **** takes up all liability for any tow yard fees and that the car is indeed located.
Business Response
Date: 08/15/2025
BBB #: ********
Case: 74686272

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show the vehicle has been located and your contract was closed out for 7/31/25. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On ***** website, it says that you can cancel penalty free up until the time of rental. This is now the second time that Ihave canceled a car prior to the pick up time and **** has charged my credit card for the rental alleging that Ive picked the rental up.This is fraudulent and theft. I didnt pick up the car and therefore I should not be charged. According to ****, they said if they your credit card number and youre a member of their rewards program, they charge your car 24 hours in advance whereas everyone else they dont charge you pick up. This is deceptive and highly illegal.
Business Response
Date: 08/13/2025
BBB #: ********
Case: 75022221

Dear ***** ****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;

Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.

Sincerely,

*****************
Customer Advocacy Response Coordinator
Initial Complaint
Date:08/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from **** at the **********************. They said that I needed insurance. After I left the airport I contacted my insurance company and found that I did not need to get it from ****. I contacted **** and asked them to remove the insurance. I was told that I would get a credit of $405.86 because they removed insurance. The case number is ********. I have yet to receive the credit and they tell me that they cannot issue a credit. Had I known that they werent really going to give me the credit I would have returned the vehicle immediately and gone elsewhere. We were on a two week vacation. Car was picked up June 24 in *** and returned to ******** July 8, 2025. I cancelled the insurance when I was finally able to reach someone on June 26.
Business Response
Date: 08/02/2025
BBB# ********
Avis case # 73693622
Your file referenced above has been brought to our attention.
We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the insurance charge billed on your rental. A credit of $530.99 has been issued to your Visa account. The credit will post to the account within 3-5 days. We have e-mailed a copy of the amended receipt to you under separate cover for your reference. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,
Avis Response Coordinator
Initial Complaint
Date:07/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As an **** prefered customer (renting for a long time), i am given an ****** sedan (about 40k miles on it - no problem). when i enter in the car, it was smelling like sweat and initially i thought it was coming from me. car tank was not full. i went out and guard told me to go back and get tank full. i was getting late for a wedding i was suppose to attend. i went back and got gas full which should have been full to begin with. now i am on the road and i am smelling that sweat smell all over and realized that car was full of smell from steer wheel to seats. i had to stop by and get it cleaned by stopping at a gas station using wipes. on the back side there were some chips wrappers. next problem was the car was running very heavy - as if it was running with chock on. it was loud and was at a point that it was causing some headche. i drove sometime keeping window open but there was some problem. throughout my journey of 250 miles, i had to suffer through this. i tried not to drive this car when i got to wedding and was embarrased to even ask any relative sit in that mess. on my way back half way through splash shield from the bottom came loose and started hitting the ground. i was so nervous coz i did not know what was that sound. i kept stopping and tried to understand if tire is flat or some other major issue with tire bolt or what. i end up stopping at a gas station and some gentleman found the hanging plastic piece hitting the ground. he ofcourse refused to touch it but i had to somehow snap it against another piece so i could keep driving. when i reached at drop off, i wanted to complaint but it was heavy rain so could not understand what to do and no employee was around but a bus. when i called customer service they offered me a free day rental which is not acceptable. please check the car which was given to me, validate all my complaint points and refund my money for the h*** i went through out my journey. very shameful experience. refund my money.
Business Response
Date: 08/01/2025
BBB ID: ********
**** Case: 74660962

Dear ****** *****,
At **** Budget Car Rental ********** we are disappointed to learn whenever a customer has found some aspect of their ********************** experience unsatisfactory. Reports such as yours enable us target areas of improvement.
We take pride in providing a clean well maintained vehicle. We apologize for what you have reported about the condition of the ****** model. A report with your comments has been recorded and sent to the Detroit operations management to review with instructions to maintain service standards.
Although we are unable to approve the requested compensation due to the vehicle representing a value during the hire. In an effort to demonstrate our apologies we have submitted an adjustment to lower the charges. The transaction will post on **** account number ending ********.
Please note the higher charge may post before the adjusted amount. Should that occur a monetary credit for the new adjusted sum $213.77 will post within 48 business hours.
We appreciate your taking the time to apprise us of the experience. Only by being made aware of an issue can we correct it.

Regards,

Customer Resolution Coordinator

Customer Answer
Date: 08/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

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