Business Profile

Auto Rentals and Leasing

Avis Rent A Car

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,056 total complaints in the last 3 years.
1,716 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RA# ********* I made a rental and got a Tesla. The Tesla had a malfunction electrical wise due to something with a key and wouldnt start but could be unlocked remotely. So **** sent a tow truck to get the vehicle back but now Im getting an invoice for ****** for the charge but the car had electrical problems. If its a charge Ill take it but just always thought **** handled the electrical problems? Kind regards,****
Business Response
Date: 10/23/2025
**** Case: 76241668
BBB Case: 24006480

Dear **** *****,

Thank you for contacting the Better Business Bureau and allowing us the opportunity to address your concerns.

Weve reviewed the details of your complaint and conducted a full investigation into the matter. After reviewing the police report you filed, the documentation clearly indicates that you stated someone attempted to steal the vehicle, took the keys, and left the car secured in the hotel parking lot.

You are disputing the towing expense of $325.13, which was billed after the vehicle was removed from the location. Please note that under the terms of the rental agreement, renters are responsible for the vehicle while it is in their possession including instances of vandalism, theft, or attempted theft unless optional coverages were purchased.

Had you purchased ******************** Theft Protection, or Roadside Assistance, these coverages would have offset or eliminated the towing expense. Because no such protections were selected, you remain contractually responsible for the vehicle and related costs during the rental period.

We understand this situation was stressful and not within your control; however, the charge remains valid under the terms of your rental agreement. We regret that we are unable to honor your request for reimbursement, but we appreciate your understanding of our position.

Sincerely,

Client Relations Team
*****************
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online rental car reservation from Budget located in ********, ** on 9/27 for pick up on 10/2 at 6pm. On Thursday, 10/2. I made it to Budget to pick up my rental at 6pm, and the agent had already locked up the building and was in his car leaving. He refused to complete my reservation and kept repeating that they close at 6pm, despite me having a 6pm reservation pick-up. I did not receive a courtesy call asking if I could come by a little earlier or any type of courtesy notice. I was forced to cancel my reservation. This is terrible customer service and business practice.
Business Response
Date: 10/29/2025
Budget Case: 76315803
Reservation: 32601704US2

Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case# ********

Budget values our relationship with travelers and always strives to do the right thing. We apologize for any inconvenience this matter has caused.

While Budget strive to give you the best service possible, it appears it was not evident in the handling of your car rental needs. We appreciate your bringing this matter to our attention and assure you that the responsible manager will be made aware of this unfortunate incident, in order for corrective measures to be taken to prevent any recurrence. Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your making this report to us.

Therefore, in an effort to demonstrate our apologies for your inconvenience you were caused. We would like to provide you a coupon for 2 free rental days for a future rental.

In order to be able to send it please create a Budget profile simply by clicking on the following link ************************************************************** once you have your wizard number please provide it to us so we can email you the coupon of 2 free rental days.
I appreciate you taking the time to let me know about your most recent rental experience. Please be assured that we take matters of this nature seriously and we are committed to continually improve our service and look forward to having you use Budget in the future and having a much-improved experience.

If there is anything further, we can do to assist, please do not hesitate to reach out to us.

Sincerely,

ABG Client Relations
Escalation Team
***********************
Initial Complaint
Date:10/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Avis Car Rental gave me a reservation for a car rental at their ********************************************** location. When I arrived at 10:20 they said oh, u had to be here at 10 on the dot, we gave ur car awaymaybe we can find another but youll have to wait in line after the walk inswhen I asked for the owner of the franchise they started arguing verbally. Atrocious non service by this Avis Rent a Car location
Business Response
Date: 10/29/2025
**** Case: 76968203
BBB Complaint ID: ********

Dear **** *******,

Thank you for reaching out and sharing your experience regarding your visit to our **** location at **************************************************************. We sincerely apologize for the poor service you described and the inconvenience this situation caused.

To assist you further and ensure your concerns are properly reviewed, could you please provide your reservation number or rental agreement number along with the date of your rental? This information will allow us to locate your record and forward your feedback to the appropriate management team for investigation and resolution.

We appreciate your time and patience and look forward to resolving this matter for you as quickly as possible.

Sincerely,

ABG Client Relations Team
*****************
Initial Complaint
Date:10/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through **** picked up and dropped off in ************. It was dropped off around 09/10/2022 late at night and I asked the *** to check the car and she said it's Ok to just park in the parking lot. I was then contacted by *********** asking to pay for the damage on the windshield for the amount of $732.24. I asked for proof that this was caused by me and they failed to provide the proof. The only video they sent me was when the *** was filming upon checking the car. I said something could have happened when the car was parked until the next morning and I need proof of that, they failed to provide this. This is why I am not responsible since the agent at the time of return failed to go out there and check everything with me and told me it's okay to park it there. This has been going on for a while and being transferred to different collection agencies. At one point I didn't hear anything and I thought it was dropped, but recently I saw another collection agency reaching out to me to collect the payment.I escalated this to corporate **** recently and they failed to address and told to contact **** Alaska, which is pointless since **** Alaska is the source of the issue here. I am writing this to ask for help to settle this since it's not my responsibility.
Business Response
Date: 10/14/2025
BBB #: ********
Case: 75801856

Dear ******* *****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show the location you rented from was a licensee location. Unfortunately they handle all disputes within themselves. Our records do show that you have been advised to reach out to them directly for the dispute but you have stated the resolution that was given was not the one you wanted to accept. We do apologize we do not have a more favorable response, but the location is not a corporate location so their resolution is being upheld.

Thank you for giving us this opportunity to be of assistance to you.

Sincerely,

ABG Client Relations Team
*****************
Customer Answer
Date: 10/17/2025

Complaint: 23986703

I am rejecting this response because:

Regards,

***** *****
Initial Complaint
Date:10/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** Rent-A-Car charges me random amounts throughout each month. The company tells me that they are for fines, but then fails to provide any proof or documentation regarding the fine they randomly debit and overdraw my account on a consistent basis and refused to return the money. I am not sent any notices in the mail nor my contacted by the company informing me of these charges. The company is currently using this totheir advantage to steal money from me on a monthly basis. I spend over $1200 a month with this company and they extract an extra hundred to $200 me with no recourse that I have to be able to get the money back.
Business Response
Date: 10/13/2025
BBB #:********

Dear ******* *****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Charges in question:;

Thank you for allowing us to assist you.

Sincerely,

ABG Client Relations Team
*****************
Initial Complaint
Date:10/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was overcharged for a reservation. My reservation cost was $767.73 including Fees and Taxes. I agree that I added ****** GBP in ******** services, but that should have increased my bill to only $1,269.51. I was overcharged by $138.49. (total charges $$1,408.21). Please refund me the overcharge.
Business Response
Date: 10/14/2025
BBB #: ********
Case: 74927607

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

We have contacted the ********************************** to investigate the issues you raised further. When we receive a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.

Thank you for giving us the opportunity to be of assistance to you.

Sincerely,

ABG Client Relations Team
*****************
Customer Answer
Date: 10/15/2025

Complaint: 23973065

I am rejecting this response because:
It does not resolve the issue. When contacting **** directly about this I have received this same response with no resolution. This is their way of delaying taking action on the issue and hoping a complainant will abandon their efforts.

Regards,

**** ******
Initial Complaint
Date:10/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************** (MSP)10/06/2025 - 10/06/2025 Rental # U461208370 I had a flight that was delayed very early in the day. I called and confirmed in both the automated IVR system and with a live agent that my flight info was on my reservation and that they would stay open past 1:00 am for any reservations. When I got to the lot, I had to knock on a window begging for help only to be told they dont have keys to unlock the gate and I'd have to return in the morning. I asked for a manager and witnessed her sneaking out the back door instead of speaking with us 7 customers from the same flight. I had to pay over $100 in Ubers from the airport to my hotel and back to the airport the next morning with extremely minimal sleep to get a car. Further, my **** account reflects a receipt for $52.43 for a car they claim I picked up at 10:45, which I obviously didn't. Now I'm headed back to the airport to hopefully get a car. I feel like this entire last 20 hours was deceptive business practices.
Business Response
Date: 10/13/2025
BBB #: ********
Case: 76584396

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Although we realize that we cannot make up for a disappointing experience such as this, we have sent you a coupon to be used on a future rental. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Customer Answer
Date: 10/20/2025

Complaint: 23982499

I am rejecting this response because: my charged fee, even after the credit I received from a response from a survey I completed, is still more than my original reservation. Further, I had to incur additional expenses with two different ****s. One from the airport to the hotel, another back to the airport the next morning to pick up my car.

I don't want a coupon. I book travel through my company's business portal. Even with this coupon for my next rental, that would cost more through ******** vs what price I'll pay through BCD.  I want my **** expenses and the different in my rental covered, without a silly coupon that expires in a few months, plus more if you ever want me to come back vs going through Hertz that has been giving me consistent experiences.

Regards,

**** ******
Business Response
Date: 11/04/2025
BBB #: 23982499
Case: 76584396

Dear ******* ******,

Thank you for taking the time to share your experience regarding your recent rental at our MinneapolisSt. **** (MSP) location. We appreciate the opportunity to review and address your concerns.
We sincerely apologize for the inconvenience you encountered upon your late-night arrival. We understand how frustrating it must have been to experience delays, difficulties accessing your vehicle, and the additional transportation costs that resulted. Please know this is not the level of service **** strives to provide.
After reviewing your case, we confirmed that the billing issue has been fully resolved. In addition, as a gesture of goodwill and to apologize for the disruption to your travel plans, we have issued a one-day free rental voucher, which has been sent to you directly.
We value your business and appreciate your patience while we worked to make this right. Thank you for giving us the opportunity to address your concerns, and we hope to serve you under better circumstances in the future.

Sincerely,

Avis Budget Group
Client Relations Team
Customer Answer
Date: 11/04/2025

Complaint: 23982499

I am rejecting this response because: the latest message is the same answer I received before. I'll be filing an complaint with the attorney general.

Regards,

**** ******
Initial Complaint
Date:10/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reservation 36954208US4, Rental *********, pickup at ********************** on 9/24/25 and dropped off ******************* on 9/28/25. On 9/29 at 7:45 AM CST (after receiving my emailed receipt), I spoke to **** via the 800 number (from my cell phone ************) to ***ort being over billed for mileage at 505 miles. I was only expecting roughly 300 miles, so the 200 extra was alarming. The **** *** did an immediate investigation and told me she could see that I was over-billed and quoted the miles used as 275, which was within my expectation. I was told I would be credited and emailed in 3-4 business days. The *** did not provide a case number but this phone call should be recorded. After waiting a week with no response, I called back in on 10/6, and was told the charges were valid despite what the previous *** told me on 9/29. I asked for proof of the mileage which has not been provided. I suspect **** erroneously recorded the mileage at the beginning or end of my rental in error. When I returned the car in ***********, they do not have **** attendants at the lot, instead you park and bring your keys inside, the agent simply says thank you and does not immediately inspect the car which Im sure is part of the problem, as an **** agent did not check my mileage upon return. I used my ****** Maps timeline to calculate my mileage as approximately 319 and provided screenshots to ****. The case was rejected again as charges are valid. I am a **** Preferred Plus customer, and dont expect to be treated this way. Secondary case # ********
Business Response
Date: 10/13/2025
BBB #: 22704210
Case: 76216192

Dear **** ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Budget values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show the mileage was recorded with a check out of ****** and the check in miles ****** for a total of 505 miles. As a gesture of customer service we have adjusted the miles to the 319 and this resulted in a credit of $54.55. Please allow 3-5 business days for processing.
Again, we apologize for any inconveniences caused by this matter and we thank you for allowing us to assist you.

Sincerely,

*****************
Customer Advocacy Response Coordinator
Customer Answer
Date: 10/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:10/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had rented a vehicle July 20, 2025-August 20th 2025 AGREEMENT #********* and through that month I would either extend through app or visit a location. I had the vehicle dropped off at same location that I picked up, and the *** processed another rental the same day for me with no issues or concerns from ******* I mentioned I picked up a car after I dropped off the first one since I still needed a rental the new agreement # *********. Which I still have the car right now AND I also just extended it again. Today I go in to change my rental car because I need a large vehicle just to be asked who did I **** off and Im confused as to what that means. Then Im told Im on the DO NOT RENT LIST the agent referenced the agreement #********* and she also did not understand what was going on because I RENT MANY cars from **** with no issues. My preferred **** is #0vn549 I have rented so many that I just hit presidents club just to be told Im on the do not rent list? The agent did not understand what was going on but said I had kept the car for a month without extending but she even said that wouldnt be possible because the car would have been ***ossessed by ****. Anyways I need an explanation and I want to be removed from the do not rent list. I have the bill showing I paid the extensions and the entire bill at drop off. I currently deal with medical treatments for my cancer and this is horrible for me to deal with at such a hard time. Do better
Business Response
Date: 10/13/2025
BBB #: ********
Case: 75555412

Dear ****** ********,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We have reached out to our security team and once we hear back from their office we will advise you accordingly.
Thank you for your continued paitence.

Sincerely,

*****************
Customer Advocacy Response Coordinator
Initial Complaint
Date:10/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a **** car through ***************** (35 % off) for 3 days September 25-27,2025 in *********** ******** to attend a funeral. I wanted a compact car but it was more than the suv price which was $29.99 a day. I thought I could deal with a SUV for 3 days I showed my license they showed me where to initial and sign and off I went. It was a ***** Tahoe a very large suv. I flew from az and was too exhausted to go back in to find a smaller car as I still had to drive to *******. I parked and family and friends drove me around until I headed to airport with s short stop for lunch with family. When I went to return the car. There was no one to return it to. The girl at the counter offered to help me if I was comfortable receiving my receipt via email. she took the keys and paperwork. Waiting at the gate I received an email for over $600. I called the local number nobody answered customer service and so I left a message at ext 302 for manager voicemail. I contacted customer service again after I had left a couple of messages with manager voicemail and they werent able to help me and kept mentioning $300 it should havecosted just over $100 and she transferred me to manager voicemail. I feel very stupid and I cant afford this. I feel I have been duped with a bait and switch tactic and believing some checks manager voicemail. Please help me
Business Response
Date: 10/12/2025
BBB #: ********
Case: 76560462

Dear ******* *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show that your estimated total on your reservation was $608.65which is the amount you were charged. If you have a confirmation email that shows a different price, please provide us with a copy of that email.

Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate you contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.

We take complaint resolution seriously and therefore we have thoroughly reviewed your concerns. We have carefully read and listened to your concerns, and based our response on experience and the facts at hand. As such, we are not able to provide any compensation.

Thank you for allowing us to assist you.

Sincerely,

ABG Client Relations Team
*****************

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