Business Profile

Auto Rentals and Leasing

Avis Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,922 total complaints in the last 3 years.
1,241 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from **** first time. Everything started at ***** kiosk. I had poor customer service, long wait. I returned the car full and the car was checked when I returned by two people. And now I am being charged and in order to receive the extra 100 dollars charge I need to send an invoice. The invoice/ agreement number *********.
Business Response
Date: 07/09/2025
Avis Case: 74009812
Rental Agreement: U413406615
BBB Complaint ID: ********
Dear ****** *****,
Thank you for the opportunity to respond to your concerns regarding the above-referenced matter.

At *****************, we value your feedback and take all customer concerns seriously. We apologize for the inconvenience you experienced and appreciate your patience as we worked to resolve the issue.

Our records confirm that you contacted our **************** Team on July 8, 2025, and a refund for the fuel charge was processed to your original method of payment. Please allow 3 to 5 business days for the credit to appear in your account, depending on your financial institution.

We hope this resolution reflects our commitment to customer satisfaction. With this matter addressed, we will now proceed with closing our case file.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Sincerely,
*****************
Response Coordinator
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
By far the worst experience I’ve ever had with Avis rental car, and not sure that I’ll ever rent from them again. I arrived at Cleveland this past Saturday and had the worst experience at Avis rental in Cleveland. When picking up the car it took over an hour to pick it up due to I kept experiencing with my reservation, including getting several emails from Avis that my rental was correctly canceled due to my flight being one hour late but they still proceeded to charge me $95 extra which I received over four emails back to back stating the same thing. from there, I had to spend over an hour with the manager, getting that all fixed only to be left, receiving a filthy vehicle, by far the dirtiest vehicle I’ve ever received from Avis, unacceptable! I took pictures which I attached which showcase the condition I received the car in. I rented a luxury car expecting luxury, but instead I receded a dirty car. I even addressed with the staff, only to be told there’s a car shortage and to not even offer to clean it up. Again, this is unacceptable and want to make sure this gets addressed. It only lets me attach two photos but i took several, so please let me know how to provide. I even ended up cleaning the entire car on my own which I should never have to do when paying this kind of money.
Business Response
Date: 07/11/2025
BBB #: ********
Case: ********

Dear ******* *******

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

At Avis, we pride ourselves on excellent service and mechanically sound, well-maintained vehicles. Your experience was not typical, and we are extremely disappointed that the interior of your car was not up to our standards. We sincerely apologize for your inconvenience and the condition of the car that we provided you.

We have used your feedback to create a report for the location management staff to address the cleaning team. Thank you for your very valuable feedback.

Please accept our sincerest apology and the discount coupon we have emailed to you under separate cover.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
Avis Budget Group
Customer Answer
Date: 07/11/2025

Complaint: ********

I am rejecting this response because I have not received any email for a coupon or refund difference offer from Avis to help address the issue or solution they mentioned. I am not accepting Avis response until I receive any email from them addressing this since I still haven’t received anything from Avis. I see they mentioned emailing a coupon; however, I haven’t received anything and I’m wanting to know what Avis will do around either crediting or refunding part of what they charged me for the rental since I had to spend my own time and money cleaning the filthy car they gave me, and not giving me any other options. Please advise on when I should be hearing from Avis.

Regards,

***** ******
Business Response
Date: 07/26/2025
BBB ID: ********
Avis Case: ********

Dear *** *******
On behalf Avis Budget Group Inc. please accept this apology for the experiences not only with the Cleveland field operation, but also our customer service department. Reports such as yours enable us to evaluate areas of improvement.
Upon review of your customer service file we have made an adjustment to the rental charges in an effort to demonstrate our apologies. A monetary credit $150.00 has been submitted to ********** account number ending xxxx****. Allow three business days for the credit to post.
We understand this gesture does not fully make up for a disappointing experience such as yours, but we are confident that your next car rental hire will meet your satisfaction.

Sincerely,

Customer Resolution Coordinator
Customer Answer
Date: 08/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:07/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- July 4th, 2025 - Car reservation was set for 10 AM. There was no car available when I arrived at 11:30. I was told that there would be cars in 45 minutes.- I waited for over 2 hours and there are still no cars available. The only one that was available was a car that had a tire missing half of its tire pressure (it was 12psi as opposed to the standard 30psi).- People are unable to cancel their reservations, despite having waited over 2 hours and no car in sight.- There are over 10 other parties that are waiting for their reservation as well.- ************ reviews show that this is clearly repeated behavior and there has been nothing done to correct this.
Business Response
Date: 07/09/2025
**** Case: 74053268
Rental Agreement: U326762741

Concerning the BBB, as mentioned above, complaint case#: ********, thank you for allowing us to address your concerns.

At *****************, any difficulties or problems a customer encounters concern us. Feedback such as yours enables us to target areas of improvement.

We apologize for any the excessive delay and the tire issue with the vehicle. We understand this was a major inconvenience.

To demonstrate our apologies, a monetary credit of $54.04 has been to **** account number ending ******** . Please allow three business days for the credit to post.

We understand you have choices for your car rental services. We trust your next car rental hire will remain trouble-free.

Sincerely,

*****************
Response Coordinator
Customer Answer
Date: 07/16/2025

Complaint: 23557262

I am rejecting this response because:
I have waited over a week and have not received the credit back that was mentioned in the original response. This is NOT okay.

Regards,

********* ****
Business Response
Date: 07/26/2025
BBB ID: ********
Avis Case: 74053268

Mr. ****,
Thank you for your follow up about the status of the monetary credit $54.04 The credit will post within three business days to the **** account.

Regards,
Customer Answer
Date: 08/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ****
Initial Complaint
Date:07/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I rented a car 6/22 - 24 to attend a funeral 2. I received a defective 3. I received replacement vehicle the next @ 5p. I missed business appointment. And couldn't use the car.I returned the vehicle on 6/24. However I was charged for 3 extra days.4. I contacted ***** payless numerous times. I was told I would get a fund refund fir the over charges and the rental because I couldn't use the vehicle I request full compensation of $ approximately $270.00
Business Response
Date: 07/05/2025
BBB ID: ********
Payless Case: 73603671

Dear *** ******,
Upon receipt of your communication a review of your customer service file was conducted. Today the remaining rental charge balance $268.04 has been submitted as monetary credit to **************** account number ending ********. Allow three business days for the credit to post.

Regards,

Customer Resolution Coordinator

Customer Answer
Date: 07/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged a fee for picking up early the car rental without knowing that there was fee associating with it. When I went there to pick up the car, the agent simply processed my request, gave the keys, and that's it. The agent did not inform me of any fees for picking up the car early. This absurd!
Business Response
Date: 07/04/2025
BBB ID: ********
**** Case: 73899690

Dear ******* ****,
At **** Budget Car Rental ********** we are disappointed to learn whenever a customer has found some aspect of their ********************** experience unsatisfactory.
By way of explanation, due to the car pick-up being early the rental required also an earlier return to avoid being charged for extra time. Generally, the rental rate is based upon a 24 hour day based upon the start time of the contract.
This being said, in the spirit of goodwill we have submitted a monetary credit $48.08 to **** account number ending ********. Allow three business days for the credit to post.
We look forward to servicing your future car rental needs.

Regards,

Customer Resolution Coordinator
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed by: ****** ******* Against: Avis/************ Catonsville Uber Partner Location Claim ID: ******** Date Drafted: 9/23/25 I. Summary of Claim Between June 2 and June 24, 2025, I entered into four consecutive rental agreements with ****/Budget in ***********, **, as part of the **** vehicle partnership program. All four vehicles suffered critical mechanical issues that rendered them unsafe or unusable for professional transportation within short spans of usage.Despite repeated efforts to continue work, I experienced substantial income loss, incurred charges for undriveable vehicles, and faced interruptions from platform deactivation. My claim is based on:Repeated failure of rented vehicles within days of use Incurred charges for vehicles returned promptly after safety issues arose Documented lost wages due to inaccessibility of replacement vehicles Confirmed towing, roadside service, verbal passenger complaints, and Uber driver app lockouts II. Relief Sought I respectfully request reimbursement in the amount of $1,500, reflecting:Rental Charges Reimbursement: Full or partial refunds for Rental #1, #2, and #4 due to early malfunction and lack of usable service.Lost Earnings Compensation: Based on proven work activity versus weeks of inactivity during rental failures. Service Disruption Penalties: Compensation for Quest penalties and app access blocks caused by returned or unassigned vehicles.Charging Fees associated with each returned rental Emotional Distress of I the Driver, and passengers during trips with unknown malfunctions , Suffering from Anxiety , this has caused extreme emotional instability . The Transit Fare costs while "out of work" .
Business Response
Date: 07/14/2025
**** Case: 73396361
Rental Agreement: U383473344
Complaint ID: ********

Dear ****** *******,

Thank you for allowing us the opportunity to address your concerns regarding your recent rental experience.

We have reviewed the details of your complaint as well as the notes associated with your case. As this rental falls under our ******************** Program, we have escalated the matter to the local Operations Manager for further investigation and to directly address the concerns you outlined.

Once we receive a response from their office, we will follow up with you accordingly.

We sincerely apologize for the inconvenience this situation has caused and appreciate your continued patience as we complete our review.

Sincerely,

*****************
Response Coordinator
Customer Answer
Date: 07/14/2025

Complaint: 23552208

I am rejecting this response because: It does very little address any issues specifically , it does not suggest any meaningful action may be taken besides a review . There are typos in the Title of "Local Operations Manager" , which would be quite a concerning typo if this is legit . Also the fact that another company was mentioned , implies they are not accepting liability, which is quite concerning . Citing that my complaint needs a review Im sure would be part of any official proceedings ; but this does not resolve any concerns of further malfunctions, continued lost wages , and the safety of other rideshare drivers and passengers in unsafe vehicles .

Regards,

****** *******
Business Response
Date: 07/22/2025
Dear ****** ********

Thank you for your continued patience as we awaited a full review from the local operations team regarding the concerns you raised.

Below is the response we received on July 22, 2025, from the Catonsville Independent Operator regarding your rental experience:

"At the start of each rental, we advise all customers that in the event of any mechanical issue, the vehicle should be taken to one of our authorized service shopseither Mr. **** or Pep Boyslocated near our office.
Mr. ******* rented a vehicle from us on May 28, 2025 (RA# ********* | MVA# ********). At the time of rental, the vehicle was inspected and showed no signs of mechanical issues.

On June 11th, approximately two weeks later, Mr. ******* contacted us to report a mechanical concern. We responded by exchanging the vehicle for another unit (MVA# ********). After about a week, he contacted us again regarding mechanical issues with the second vehicle, and it was subsequently towed through Roadside Assistance. Once the vehicle was returned and inventoried, we provided him with a third vehicle on June 23rd (MVA# ********).

Mr. ******* returned this final vehicle the next day, stating it also had mechanical concerns. This vehicle had been delivered to us the day before, was inspected upon arrival, and showed no issues. It was rented again the following day and has remained in service without reported problems.

Given that Mr. ******* had the third vehicle for one day, he was charged a one-day rental fee, and the transaction was closed. We believe we made every effort to accommodate Mr. ******** including three separate vehicle exchanges, which is highly uncommon."

We understand this experience may have caused frustration and regret any inconvenience you may have encountered. Please let us know if you have any additional documentation or concerns you would like us to consider in light of the response provided.

Thank you again for giving us the opportunity to review your case.

Sincerely,

*****************
Response Coordinator
Customer Answer
Date: 07/23/2025

Complaint: 23552208

I am rejecting this response because:

Clearly there were mechanical issues . They're timeline does not match the evets correctly , as they have not addressed any core issues . They are saying they accommodated by providing a new rentals , and they accepted each return and provided another based , ( which i should not have been charged for or the original rental rental agreement was valid) . I still have photo , and video evidence that very clearly show mechanical issues they say are not present . These mechanical issues upon return are the root cause for my concern while providing ***************** (UberDriver) . I still seek Compensation or Arbitration because of the lack of transparency and functioning road-ready vehicles , lost wages , and further damages .

Regards,

****** *******
Business Response
Date: 07/26/2025
Avis Case: 73396361
Rental Agreement: U383473344
Complaint ID: ********
Thank you for your reply.
By way of explanation ABG takes pride in providing our clients with well maintained vehicles. Our Maintenance Manager has been made aware of the issues with the vehicles you were assigned. They have checked each vehicle to confirm they would able to be rented again. We are not in a position to void the rental as we do believe there was value. We apologize that we cannot offer a more favorable response.
Thank you for giving us the opportunity to address your concern.
Sincerely,
Avis Response Coordinator
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from this location and the clerk overcharged my credit card and I was told it would be refunded in 5 to 10 business days and to this date I have not received a refund. It happened on June 14 2025 at 12:50 and 12:51 pm. I talked to the operations manager on 6/29/2025 and Mr ****** ***** who is the manager said he would handle it and get back with me. He has not called an is. It answering my calls. His number is ************.
Business Response
Date: 07/02/2025
BBB ID: ********
**** Case:  73381547

Mr. ******** ********,

At **** Budget Car Rental ********** we are disappointed to learn whenever a customer has found some aspect of their ********************** experience unsatisfactory. Upon receipt of your communication a review of your rental was conducted.
Our records indicate the rental was originally confirmed for 12 hours but the rental was closed as 44 hour rental hire causing the subsequent charges. An adjustment has been submitted to honor the original cost estimate therefore; a monetary credit $90.14 will post to **** account number ending ******** within three business days.

Regards,

Customer Resolution Coordinator

Customer Answer
Date: 07/14/2025

Complaint: 23539749

I am rejecting this response because:

The complaint has not been resolved yet. I still have not received my refund from the company

Regards,

******** ********
Business Response
Date: 07/14/2025
BBB ID: ********
Avis Case:  73381547
Thank you for your reply.
We have reviewed the notes from your case.  The credit was issued on July 2, 2025 for $90.14 to the **** card ending in 1208. We apologize for any delay which has occurred in the posting of this credit.
Thank you for giving us the opportunity to address your concern.
Sincerely,
Avis Response Coordonator
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car from this location on 5/2/25 and returned 5/6/25.
The car was returned around 10:00 am at the Tampa Airport location.
We had a return flight to Chicago that left at 12:20 pm. Per United airlines, we boarded the flight at 11:37 am. Avis did not list our car as returned until 1:38 pm. There were 6 pay tolls charged to my account, 1st toll was at 12:01 pm, and the last was at 12:48 pm.
I have contacted Avis 3 times to resolve; we are told someone will return my contact. I did receive one email requesting information. I submitted to them copy of my conversation with United that confirms were scanned our boarding pass at 11:37 am. I submitted a copy of our boarding pass that says the flight was scheduled to take off at 12:20 pm. In reviewing the bill for the tolls, the last toll plaza that was charged was close to 40 miles north of the airport. It was charged 50 minutes prior to what time they claim I returned the car. The only way the car could have been returned at that time, would have needed to be driven back 40 miles south in 50 minutes. It also would have accumulated more tolls to drive back, however no tolls were accumulated. I reached back out to Avis today, the refused the information from United Airlines and want a receipt showing I charged a purchase in the airport at a certain time to proof I was in the airport. Luckly, we did make a purchase in the airport, but my statement does not reflect the time the charge was made.
We returned the car in time, we boarded the flight at 11:37, there is no way we could have been driving the car at the time stated. Dispute has been filed with my credit card company too.
Business Response
Date: 07/01/2025
Avis Case: ********
Rental Agreement* **********

Concerning the aforementioned BBB Complaint ID: ********, thank you for allowing us to address your concerns.

We appreciate your business and truly value your feedback. We're sorry that you were billed for tolls in error.

Based on your information and our internal investigation findings, we have refunded the toll charges billed on your rental. A credit of $15.36 has been issued to the payment method on file. The credit will post to the account within 3-5 business days. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective action.

Thanks for sharing your concern with us, and we apologize for any inconvenience.

Sincerely,

Response Coordinator
Avis Budget Group, Inc
Customer Answer
Date: 07/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:06/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from *********** in ***********, **. I later extended because I wasnt feeling well and even then so they filed a stolen car report on me. I made an effort to resolve it by calling the 800 number and they told me OK and that I could extend one more time and that the amount would be a little over $1000 And I said OK but they told me that I couldnt do it again. Suddenly I get a call from the security department and theyre demanding to come get my car a few hours early on the same said day and that there would be absolutely no more fees If I did that. Youre welcome to verify both phone calls because now I have a bill thats almost 1500 bucks. I literally cooperated with everything they told me to do even though this whole act was unjustified and they literally did the same thing to my mom. Her name is ****** **** and she lives in ******* *********. And youre welcome to look up that information but she spent $60,000 on a rental and they suddenly just demanded that they repossessed it. So now you guys have successfully screwed both of us over and it seems like this is a normal business practice here and Im tired of dealing with it.
Business Response
Date: 07/02/2025
BBB ID: ********
Avis Case: 73863285

Dear *** ***,
Upon receipt of your communication a review of your customer service file was conducted. Our records indicate your rental privileges are suspended therefore; this matter requires contacting our security department in writing only at the following:

Avis ************ Processing Center
Attention: Security Department
****************************;
**************, **, 23462

OR
email: **************************************

Regards,

Customer Resolution Coordinator
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I arrived at the rental counter at 10am for a 10:30 reservation. I waited in line for nearly two hours (1 hour 55 minutes) to be served at the counter, which then took another 20 minutes. As a result, I missed a long awaited reunion. I called **** to complain and they were not willing to provide me a refund or any compensation. Instead they tried to entice me to rent from them in the future.
Business Response
Date: 06/26/2025
BBB# 23522137
Avis case# 73699234
Your
file referenced above has been brought to our attention.
We have reviewed your rental and
notes from your case. By way of explanation ABG takes pride in providing our clients with a
seamless rental experience. We apologize for the excessive wait you encountered to secure the vehicle you had reserved. Please be assured that your experience was not typical. A copy of our report has been sent to the
appropriate manager for corrective actions.
Due to the inconvenience we will adjust one day from the bill. The credit will be processed when the contract is closed and the final audit has been completed. We will e-mail you a copy of the amended receipt after the adjustment is applied. We hope that our actions will meet with your
approval.

Thank
you for giving us the opportunity to address your concern.
Sincerely,
Avis Response Coordinator

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Avis Rent A Car is NOT a BBB Accredited Business.