Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

• 

  Avis Rent A Car

  1460 Route 22 Watchung, NJ 07060

• 

  Avis Rent A Car

  15 Transportation Way Boston, MA 02128

• 

  Avis Rent A Car

  162 Boardman St East Boston, MA 02128

• 

  Avis Rent A Car

  1988 Washington St Hanover, MA 02339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wanted car for one day travel from ********** to ********. Looked on the computer and **** came up and the price was less then others. I went to an **** store by my home. Wanted to see if a compact car would be comfortable for me, while there the agent said she would give me a full size for a few more dallors, I book the car. Went to pick up the car 8:00 am, first and only one there. Told the agent my travel plans. She asked me if the return would be in ***** and I said no, Broomfield ********, she said ok. After she was done with that resevation I asked about renting coming back in 2 weeks. She said that she could make that reservation for me, Broomfeild back to her store, she said ok. I looked at the charges for the first reservation and it was what I had agree to which was $101.48. I didnt look at the drop off location because I had just told her broomfield ********. I get to ******** and took the car back a day early. The agent there said that I am to return the car back the next day to ********** where I rented it from, that if I leave the car there it would be $439. instead of the $101.48 because it's now a one way rental. I told the agent in ********** about 7 hours earlier that I was dropping off in ********. The agent in ********** for my return trip booked that from ********** to ********** when I told her ******** to **********, I canceled that reservation when the agent in broomfield told me it was ********** to **********. Went to a familiy members home where I am staying, brought up **** on the computer and looked to see the cost from ******** to ********** and the price come up as ****** with no mention of a fee's for one way travel. My complant is the exta charge for my one way because the agent put down the wrong return location. On the website no mention of extra fee's for one way. Other Companies wanted $150. one way travel. Has to be normal practice because customer servise said nothing they can do, do to the location on the reservation period.

  Business Response

  Date: 08/27/2025

  BBB #: ********
  Case: 75022247
  
  Dear ** ******,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show that this was booked as a roundtrip rental and that case notes show a call was made to customer service on August 13, 2025, where the agent informed you of the one way fee.  When a booking is made for a one way rental the system will either place a one way fee or charge for mileage, whichever is the cheaper of the two.  As a gesture of customer service, we have discounted the one way fee from $300.00 to $200.00.  Please allow up to 10 days for processing. 

  Thank you for allowing us to assist you. 

  
  
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator
  

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from August 3 to the 9th at *********************************** ***************Price quoted was $288.90. Returned the car with a full tank of gas. August 10th, credit card showed I was charger $403.58. **************** said that car needed fuel and that I "accepted" the roadside assistance, hence the up charge. I replied that I have a receipt from gas station approximately 2 miles away from the location showing I filled the car 15 minutes prior to drop off. She suddenly "found" that I did return the car with gas tank full but I was told that since "I signed the receipt" I have to pay for the roadside. I specifically said no to all of the "add ons". My fault for not standing at the counter and pouring over the paperwork while several people are waiting to start their vacation. My confirmation number was 35327101US5 **** has been around forever. Thought they were trustworthy. Reading reviews now, seems I'm not alone and they are known for robbing unsuspecting customers.

  Business Response

  Date: 08/28/2025

  BBB ID: ********

  Avis Case: 74995785

   

  Mr. **** *****

  Upon receipt of your communication a review of the customer service file and charges assessed was conducted. 

  Our goal is to provide transparency during the contract processing and we apologize for any misunderstandings that occurred during this process. A report with your comments will be sent to the Myrtle Beach operations management to review with instructions to improve communications. 

  This being said, today we have submitted a goodwill monetary credit $66.83 to **** account number ending ********. Allow three business days for the credit to post. 

  We appreciate your taking the time to apprise us of the experience. 

   

   

  Regards, 

   

  Customer Resolution Coordinator 

   

   

   

  Customer Answer

  Date: 08/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These past few days, I've had the worst experience with **** imaginable. I booked a minivan with my points, drove an hour and a half to pick it up (*************, **), and the guy at the counter said they haven't had any cars in 3-4 days. After speaking with 2 customer service agents, I finally get rebooked 10 minutes away in ******. I get to ****** to pick up my van, and all is well. I go to run my card, and my bank sends me an email to confirm the transactionvery common with car rentals. I verify it immediately, but the woman at the counter says it's their policy to only run a card once in 24 hours. This was confirmed to be a lie by multiple people with ****. She REFUSED to run my card again. Staff watched me scramble for options while urgent plans fell apart now. This woman caused me complete H*** My points weren't refunded immediately, and I couldn't rebook anywhere else. I needed a minivan THAT DAY. That same ****** location gave my car away last Christmas, which I booked 3 weeks in advance. I arrived to pick it up and was bluntly told she gave it away with no apology or effort to help. After speaking with 5+ agents, a man finally sends me a rental couponworthless: only one day and not valid for vans. Every agent Ive spoken with (15+ in the last day) has been useless. At first they said points would return in 24 hours, then 3-5 DAYS. **** ruined my Christmas holiday last year and has been shady, scummy, and verging on fraudulent in how they treat customers. When my points were finally credited, I booked again. I arrive and am told I somehow booked with a ****** employee discount (never worked there), and instead of $8, Id be charged $69, and my points were useless. I needed the van, so I paidbut I will dispute all charges without hesitation. I'm a longtime **** customer, having rented for 5-6 months straight once and spent many thousands. I will put great effort into warning people to never use ****, so others can avoid the nightmare I went through.
  

  Business Response

  Date: 08/29/2025

  **** Case:  74959300
  Reservation: 39837959US0
  
  In regards to the aforementioned BBB complaint Case # ********
  
  We appreciate you reaching out to us regarding your feedback that we received pertaining to your rentals and customer service experience. 
  
  While your experience with our **** ************************ rental locations has been less that satisfactory there is good that can come of this it in regard to corrective action.
  
  Please be assured that you experience was not typical of **** usual high standards, and this matter is not being dismissed with my reply to you. A copy of this report has been forward to the management team over these areas to investigate this matter and this will be handled internally.
  
  Also, please be advised once you have disputed these charges with your financial institution your credit card company will now communicate directly with **** dispute department concerning your dispute, you will await correspondence from your credit card company regarding the outcome of your dispute.
  
  My sincere apologies for any inconvenience this matter have caused you. If you have any further questions are concerns, please don't hesitate to contact us. 
  
  Sincerely,
  
  ABG Client Relations
  Escalation Team 
  ***********************

• Initial Complaint

  Date:08/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed numerous complaints against Avis Car Rental, ***************** for criminally illegally canceling all routine flights from ******************** ** to ***, ********, **. As a result I am to receive full refunds on all my Avis Car Rental, Airline flights, baggage, etc. And monetary compensation for my trip from AVP, ********, ** to **********, ** dated May 1stt, 2025 to May 6th, 2025. **** Beth ****** Email *****************

  Business Response

  Date: 08/28/2025

  BBB# ********

  Avis case #  73831919

  Your file referenced above has been brought to our attention.
  

  We  have reviewed your rental and notes from your case.  We would like to research the refund request you raised further with our Operations Manager.  Can you provide us with your rental number and reservation number to begin this process.  We apologize for this inconvenience.  We look forward to receiving your reply and assist with resolution.
  
  Thank you for giving us the opportunity to intervene on your behalf. 

  Sincerely,

  Avis Response Coordinator 

• Initial Complaint

  Date:08/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against:Budget Car Rental / ***************** ********************************** ?Complaint Summary:Breakdown in communication, unprofessional conduct, and lack of leadership response despite multiple direct contacts with CEO *** *******.?Details:On August 7, 2025, I rented a vehicle from Budget Car Rental. By August 10, the vehicle was non-operable due to a dead battery.Budgets own roadside assistance dispatched two separate service providers:August 11 A tow truck arrived and unlocked the vehicle.August 12 A second tow truck, ************ Auto, also dispatched by your roadside assistance, towed the vehicle from my address at **************************************************************Despite both of these service calls being dispatched from Budgets own system, I later received a call from an unfamiliar Florida-based number *************) rudely asking Who has the car?This is not a minor customer service error. It ************** material breakdown in internal communication Dispatching two service providers without tracking the outcome.2.A breach of duty of care Customers should not be subjected to rude, unverified calls.3.Operational oversight failure *********** had the information but still demanded it from **** contacted *** *******, CEO of ***************** at the time, multiple times about this issue. None of my communications were acknowledged or answered. Leadership silence in the face of clear service failure shows a disregard for accountability and customer trust.?Resolution Requested:Full refund for the rental period of August 714, 2025.Written explanation of how Budget lost track of the vehicle after dispatching both service providers.Identification of who authorized the call from the Florida number.Details of corrective measures to prevent future incidents.Formal acknowledgment from leadership regarding the lack of response to my repeated contacts.

  Business Response

  Date: 09/01/2025

  BBB #: ********
  Case: 74852633
  
  Dear TRENTHONY *****,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show that a credit was issued in the amount of $234.23 and has been resolved as of August 18, 2025.  

  Thank you for allowing us to assist you.
  
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator
  

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** was aware of the serious safety risks posed to both myself, as an **** driver, and to **** riders, yet they still rented me a vehicle that had been recalled and deemed dangerous to drive. This vehicle was in my possession and in active use from April through July 22, 2025, despite the known recall by **** in June. **** cancels their rental agreement by sending a notice through the **** App and email. However, I received no communication, cancellation or accountability from ****. I have been charged $433.94 on a weekly basis since April for an **** rental. Case #******** and Rental Agreement #U912778860. I respectfully disagree that no adjustment or credit is due. I was not informed by ****either verbally or in writingthat the **** Mach-E vehicle I rented had been recalled and deemed unsafe to drive. Despite the recall being issued on June 23, 2025, and **** being formally notified by ****, I received no communication whatsoever about this critical safety matter. Furthermore, the rental charges continued even after the vehicle was recalled and while it remained unused after July 23 due to serious safety concerns. I only became aware of the seriousness of the situation after I personally contacted **** in late July. I then arranged for the vehicles ********* reiterate:I did not operate the vehicle during the disputed period (July 23 to August 4).I received no instructions or support from **** during this time, despite a known recall. The continued charges during this period amount to $1,615.64, which I dispute entirely. Your mention of the return date and extended rental period ignores the material fact that I was not provided with a date, any guidance or recall notice, and was actively trying to resolve the issue independently. Under these circumstances, continuing to charge for a vehicle that was recalled, dangerous, and unused is both unreasonable and unacceptable.Therefore, I am again formally requesting a full refund of $1,615.64.

  Business Response

  Date: 08/22/2025

  BBB# ********

  Avis case # 74772657

  Your file referenced above has been brought to our attention.
  

  We  have reviewed your rental and notes from your case.  By way of explanation **** contracts are billed on a weekly basis.  Our records indicate that the contract  was not closed on July 21, 2025.  The vehicle was reported overdue and closed on August 4, 2025.  The vehicle was utilized during the three week rental.  We are not in a position to adjust the charges as requested.  We apologize that we cannot offer a more favorable response. 

  Thank you for giving us the opportunity to address your concern. 

  Sincerely,

  Avis Response Coordinator 

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an **** rental between the dates of July 11th to July 17th. What was supposed to be a great long weekend with my family turned into several headaches because of this car/company. The car pickup was a nightmare. We had to wait in line for several hours without any information or explanation. We finally received our car and then had to wait another 45 minutes for a car seat and yet another hour in line trying to get out of the parking garage. We traveled from ******* to ********* for a long weekend, but ended up spending almost 4 hours just waiting to get out. That brings me to the car itself. We elected to select an electric vehicle because we thought it would be a good experience and assumed that **** wouldn't offer such a vehicle if it could cause issues. Well, we were very wrong. This was our first experience in an electric car, and we learned the hard way that it is not a feasible item to own if you do not own the proper charging products. Over the next several days, 40% of our time was spent at public charging stations trying to get this car to hold a charge, because there was no adapter provided to charge it at home. This became so stressful, we decided to return the car early and drive two hours back to the car rental location. We were finally able to find a 'lightning fast' charger an hour away, but we had to stop yet again on our way to return the car because the car didn't hold a charge long. This experience completely ruined our trip.

  Business Response

  Date: 08/22/2025

  BBB #: 23736505
  Case: 73960068
  
  Dear ******* *******,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  

  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  We are disappointed to learn whenever a customer has found some aspect of their ********************** experience unsatisfactory. Feedback such as yours enable us to target areas of improvement. On behalf of the organization, please accept this apology for the inconvenience experienced. We take pride in providing a well maintained vehicle. A report with your comments has been documented and sent to the operations management with instructions to maintain service standards. 

  
  Although we are unable to approve the requested compensation. In an effort to demonstrate our apologies today a monetary credit of $171.11 has been submitted to your **** card account number ending ******. Allow three to five business days for the credit to post. 

  
  We appreciate your taking the time to apprise us of the experience. Only by being made aware of a problem can we address it. 
  
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 08/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reserva*ion for rental for 8/10/25-8/15/25. I wen* & picked up *he rental a* *he **** in *************, ** a* approx 1130hrs on *he 10*h. As I was driving home, a warning came on *ha* *he *ire pressure was low in 1 *ire, i* had dropped *o 26psi. I re*urned *o *he rental loca*ion a* approx 1230hrs. I was given a new vehicle. I wen* ou* *o *ha* vehicle & looked every*hing over, including checking *he *ire pressure. The *ire pressure of 1 of *he *ires was a* 27psi, all o*hers were 39/40. I wen* back in*o *he rental a* 1242hrs & *he employee was gone while *he hours pos*ed are un*il 13:00. I was unable *o con*ac* any employee & s*ar*ed calling cus*omer service; who could no* help me. Af*er mul*iple calls & au*oma*ed ridiculousness, finally found someone who direc*ed me *o ano*her **** in ********* *ha* was open un*il 1400hrs. I drove over *here & *he employees response was "*he ligh* for low *ire isn'* on". I explained I drove *he same vehicle for ********* know *he *ire should be ***** psi, which *he o*her 3 are, *his one is no*. If he can pu* air in ******* holds, so be i*, I don' * have a compression *ank a* home & no* my responsibili*y *o do main*enance on *heir vehicles. He filled up *he *ire *o 39 psi. I drove home. This morning I go* in *he car & *he psi was down *o 32, indica*ing a slow leak (all o*her *ires were a* *heir same psi). I called cus*omer service who direc*ed me *o **** in ************, **. I wen* *here & provided ano*her vehicle. As soon as I opened *he door, i* smelled s*rongly of marijuana. I s*a*ed *his *o *he employee whose response was "*he marijuana ge*s in*o *he fabric, I can'* con*rol *he smell". I *old him I wasn'* *aking *ha* car. He said he had one o*her one. Asked me *o smell i* 1s* before doing *he paperwork (so clearly *his is an issue??) I go* in & i* also smelled of marijuana, jus* much less. He said he had no o*her cars. Being s*randed, I *ook car. **** is clearly unable *o give me a sa*isfac*ory vehicle

  Business Response

  Date: 08/20/2025

  BBB #: ********
  Case: 74967239
   
  Dear ******* *******, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we show that you have reached out to **************** and they have resolved the issue by sending you a 3 day coupon.  Please be assured that your experience was not typical.  A copy of our report has been sent to the appropriate manager for corrective actions. 
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

  Customer Answer

  Date: 08/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory enough.

  But do want to add that originally customer service sent an email that is was an "over correction" and the three day rental was excessive and made in error, and stated only would be giving me a one day rental. When I complained further, they then honored the 3 day

  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the location in *********, Ga my daughter made the reservation for me. When I talked to her it seems when I got to the location they over charged me! When providing proof and talking to someone who wouldnt identify himself, it was clear that the amount was incorrect but he refused to fix it!

  Business Response

  Date: 08/29/2025

  BBB #: ********
  Case: 75435759
  
  Dear ****** ********,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis Budget Group values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.

  
  
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 08/29/2025

  
  Complaint: 23722429
  
  I am rejecting this response because:
  
  The information to contact me was provided in the case but they never reached out to get any details. If they truly wanted to make things right they would have at least contacted me. 

  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Avis Car Rental Location: ******************************** To Whom It May Concern:I am filing this complaint against Avis Car Rental, located at ****************************************, for multiple issues involving misleading business practices, financial errors, and the unsafe provision of a rental vehicle.On July 8, 2025, I rented a vehicle from this location. During my rental period, I discovered that the car had an active manufacturer recall for a safety-related defect. This defect posed a significant danger to myself and others on the road. Despite my concerns and request for an alternative vehicle, I was pressured to either continue driving the recalled car or keep it in my possession until they could arrange a ************** addition to the safety issue, I experienced misleading business conduct and financial discrepancies related to my rental agreement and charges. The information I was provided at the time of rental was not consistent with the actual charges and terms applied to my account.I believe this behavior is unethical, potentially unlawful, and places customers at risk. I am seeking the following resolution:1. A full investigation into the handling of my rental and the safety recall issue.2. A correction of all financial errors and improper charges applied to my account.3. A formal acknowledgment from **** addressing their policies regarding renting out vehicles with open manufacturer recalls.I have supporting documentation, including my rental agreement, receipts, and evidence of the recall notice, which I can provide upon request.Thank you for your time and attention to this matter.Sincerely,***** ******** **************************************************** ************

  Business Response

  Date: 08/19/2025

  BBB# ********

  Avis case #  75180343

  Your file referenced above has been brought to our attention.

  We would like to research the billing issue you raised further with our Operations Manager.  Can you provide us with your rental number and reservation number to begin this process.  We apologize for this inconvenience.  We look forward to receiving your reply and assist with resolution.
  
  Thank you for giving us the opportunity to intervene on your behalf.
  
  Sincerely,
  

  Avis Response Coordinator