Business Profile

Auto Rentals and Leasing

Avis Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,932 total complaints in the last 3 years.
1,231 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a vehicle from **** using my company rate for $34/day for a one day rental on 5/30/2025 being picked up and dropped off at the ******************** location. There were no issues upon picking up the car. My car was automatically assigned to me via the **** Preferred app prior to my arrival. I have used this app many times and never had an issue. Upon returning the car, I received my receipt via email and see I was charged a base rate of $56/day. I attempted to reach out to the company via their social media email, as when I have had issues with ****/Budget in the past, this has been the only effective way to get in contact with their unresponsive customer service. I emailed them on 6/2/25, 6/5/25, and 6/9/25 all without response until the evening 6/9/25 when they replied to tell me the charge was due to receiving an upgraded vehicle. As I mentioned above, my car was AUTOMATICALLY assigned to me via the business. I did not request an upgrade or authorize **** to accept one on my behalf. The reservation number was 32695289US4 and it was assigned the ** case number *****.
Business Response
Date: 06/16/2025
BBB# 23455322
Avis case # 73257977
Rental # U368766996
Your
file referenced above to the BBB has been forwarded to our office for review
and reply.
We have
reviewed your rental and notes from your case. Based
upon the information you provided and the findings of our internal
investigation, we have adjusted your charges. A credit of $27.31 has been issued to your Visa account. The credit will post to the account within
3-5 days. We have e-mailed a copy of the
amended receipt to you under separate cover for your reference. We
apologize for the inconvenience this matter has caused. Please be assured that your experience was
not typical. A copy of our report has
been sent to the appropriate manager for corrective actions.

Thank
you for giving us this opportunity to be of assistance to you. We look forward to serving your future car
rental needs.

Sincerely,
Avis Response Coordinator
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pre-paid $227.49 for a rental car from **** on their website. I paid for additional time because I wasn't sure I'd make it from ******* to ******** within 24 hours. The woman working the counter at pickup said that if I returned the car within 24 hours, I would only be charged for 1 day. I returned the car within 24 hours but was told that my $99 overpayment was nonrefundable. After returning the car I was emailed a receipt, and that was the first time I was told my prepayment was nonrefundable. Nothing I signed at ****** said that my payment was nonrefundable, and the employee working said that the final cost would be for total use. They refuse to refund, or even to apply the overpayment to toll fees.
Business Response
Date: 06/16/2025
BBB# ********
Avis case # ********
Rental # U376057286
Your file referenced above to the BBB has been forwarded to our office for review and reply.
We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have issued a credit of $99.48 to your MasterCard account. The credit will post to the account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,
Avis Response Coordinator
Customer Answer
Date: 06/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from the Avis location at the San Jose International ******* (**** ******* ********* Ste 2, San Jose, CA). Rental agreement number is ********* and was for a rental from May 16, 2025 to May 19, 2025.

Upon turning in the vehicle at the end of our rental, it was checked in by an Avis employee while I was present. The employee reported that everything about the car was "good to go" and she emailed me a receipt with the total for the rental. Later that same day, I received a damage report because the inside of the car had "excessive interior dirt - sand". I will fully acknowledge that there was some sand left on the floor mats of the car because the car was rented at a location near to the beach/ocean. Not once did the employee who checked in the car tell us that the sand present on the floor mats would incur a cleaning fee. Further, the damage report seems to indicate that it was this very employee who logged the car as excessively dirty. If my wife and I had been notified that the floor mats were too dirty, we certainly would've spent a few minutes of our own time trying to dust off the mats to avoid further cleaning fees.

I do not believe I should be responsible for this extra cleaning fee because the Avis employee told us first hand that the car was "good to go" at the time of check-in. It would appear that someone at this Avis location changed their mind after we walked away and just wanted a reason to charge us an extra fee.

Even so; if the presence of sand requires some sort of enhanced cleaning, it should take all of 10 minutes to vacuum up the sand and does not justify the full $250 cleaning fee leveraged against me.
Business Response
Date: 06/11/2025
Avis Case: ********
Avis Rental: *********

Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case# ********
Avis values our relationship with travelers and always strives to do the right thing. We apologize for any inconvenience this matter has caused.

We thank you for giving us the opportunity to address your inquiry regarding the miscellaneous charge on your Budget billing for a vehicle cleaning fee. A detailed inspection is done after the car return is completed to efficiently process the check-in. These charges are billed separately from the final rental bill and may take 6-8 weeks to show a charge on the card.

Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers in a variety of places with our Avis website and within the terms and conditions, were you acknowledged you have read and agreed to the terms and conditions of the rental contract which states you will pay a reasonable fee for cleaning the car's exterior and interior upon return for excessive stains, dirt or soilage attributable to your use. We maintain a nonsmoking fleet. You will also pay an additional charge if you smoke in the car.

We have communicated with management at the Avis rental location involving this inquiry and we were informed that the charge is for cleaning the vehicle it was returned with excessive dirt and debris and photos were provided, and they stated the charge remain correct and no refund is in order.

However, upon review of the photos, we have reduce the billing to $125.00, and a credit of $125.00 will post to the ****** **** ending in **** within 3-5 business days.
Sincerely,

ABG Client Relations
Escalation Team
Avis Budget Group, Inc.
Customer Answer
Date: 06/15/2025

Complaint: ********

I am rejecting this response because:

I do appreciate the good will gesture of refunding half of the cleaning fee. However, I don't think the main point of my original message came across.
Yes, we certainly did know that when we agreed to rent a car from Avis, we agreed to the terms and conditions. The difficult thing about the cleanliness policies is that it is subjective and is at the discretion of the Avis employee checking the car in. In our situation, we had our Avis employee tell us the car was "good to go", and that person was the only one who could make the determination of whether or not the car needed enhanced cleaning. By not telling us when the car got checked in and instead doing it covertly after we had already left; it gives the appearance of trying to get extra money out of your customers for no good reason. If a customer knows that Avis views the car as too dirty, they could potentially clean it themselves prior to actually turning it in.
At this point we're just looking for an acknowledgement that Avis could pass along this feedback to potentially improve instead of just blaming the customer.

Regards,

******* ******
Business Response
Date: 07/07/2025
Avis Case: ********
Avis Rental: *********

Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case# ********

We are actively working to improve our service levels, and your feedback has proved to be valuable. We appreciate your bringing this matter to our attention, and assure you that our Senior management team will be made aware of this unfortunate incident, in order for corrective measures to be taken to prevent any recurrence.

Once again, Please accept our sincere apologies for any inconvenience you may have been caused.

Thank you,

ABG Client Relations
Avis Budget Group
Customer Answer
Date: 07/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
car rental, date 5/17/25 to 5/24/25 by 7 pm. Texas time. dropped the car off on said date and time, Avis lost the car for a week, then charged me for the week. $1293.they had sent me a message saying I didn't return the car on the indicated above. made customer complaint, case #******** to resolve the issue. I was told the issue is being escalated, also they charged me $249 with no explanation on 6/10/25. I am not sure what to do from here please contact me for more Info.
Business Response
Date: 06/10/2025
BBB #: ********
Case: ********

Dear Mr./Ms. *****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show there have been 3 refunds on 6/8/25 in the amount of $819.69. The refund amounts were $76.67, $172.49, and $570.53. Please allow up to 10 business days for this to reflect.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
Avis Budget Group
Customer Answer
Date: 06/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:06/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had a confirmed reservation with **** at ***, but upon arrivalwith infants in towwe were left stranded outside the rental car counter for over an hour. Despite repeated attempts to resolve the issue, **** customer service was unreachable and unhelpful.We were forced to deal with automated phone systems that provided no option to speak with a live person at the counter. Multiple calls resulted in being placed on hold, and we were hung up on more than once. No one was ableor willingto contact the *** location directly to assist us. We were left completely in the dark, with no accountability from ****, while trying to manage young children in a travel setting. Now, we got ahold of customer service who told us we were out of luck - wait until 430am. This experience was completely unacceptable, especially for a company of this size and supposed reliability. We demand a formal apology and appropriate compensation for the stress, delay, and lack of service.Desired Resolution:Written apology acknowledging the issue Full refund of rental charges Compensation for the time lost and hardship endured
Business Response
Date: 06/10/2025
BBB #: ********
Case: 73284178

Dear ******* *****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

**** values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

We sincerely apologize for the wait time encountered and are glad that you have brought this to our attention. We will be very happy to address this matter for you. **** prides itself on prompt, attentive service, and we very much appreciate your business. Aside from stressing the importance of dependable vehicles, we also feel that quick and efficient service is equally important, whether you are traveling on business or pleasure.

We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. To express our appreciation of your business, we are emailing a coupon in the amount of 1 free day to the email address on your profile for use on a future **** rental.

We appreciate your feedback as you have helped in a continuing effort to provide you, and all **** customers, with the service you expect and deserve.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 9, 2025, I rented a vehicle from **** at *** under agreement #*********. During the rental process, the agent, ******* added several optional charges despite me explicitly and repeatedly stating that I did not want any add-ons.He removed some of the charges after I caught them, but he left a $49.46 prepaid fuel charge (plus *****% tax) and insisted it was mandatory. Ive been renting cars for over a decade and have never encountered a policy where prepaid fuel was required. When I asked him to remove the charge, he refused and was dismissive.After the rental was finalized, I called Avis customer service, and they confirmed the prepaid fuel charge is completely optional. This means I was intentionally misled and charged for something I explicitly *********** make matters worse, Ive now seen multiple reviews from other customers reporting this exact same tactic at this locationprepaid fuel being slipped in as mandatory without consent. This points to a pattern of deceptive upselling that needs to be addressed.?Resolution Requested:Full refund of $55.27 ($49.46 + *****% tax)Written acknowledgment that the charge was unauthorized Investigation into sales practices at the ******** location and corrective action to stop this from happening to future customers
Business Response
Date: 06/10/2025
BBB complaint# ********
Case: 73252469
**** Rental:368875706

In regards to the aforementioned BBB complaint review, thank you for giving us the opportunity to address your concerns.

We have reviewed your Complaint, and our records indicated that your reserved rate was honored. The added charge was for the prepaid fuel charge.

Please be assured it is not a practice of **** to charge for a product that is not wanted or needed, the decision of course is left up to the customer.

It is distressing to receive a report of this nature and to learn that you have found some aspect of your experience with **** to be less than satisfactory.

Constructive criticism is appreciated, and you may be assured that this matter is not being dismissed with my reply to you. A copy of your report has been forwarded to our senior management team to advise of your feedback, so that corrective measures can be taken to prevent any further recurrence.

We appreciate your taking the time to make this report to us, you have helped in a continuing effort to provide you, and all **** customers with the service you expect and deserve.

We have processed a refund for the fuel charge that has been billed to the rental. Please allow 3-5 business days for the processing of this refund to your account.

Thank you for giving us this opportunity to be of assistance to you.

Sincerely,

ABG Client Relations
Escalation Team
***********************
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint against: Avis Car Rental
Location: **** ********* road, Troy, MI, 48083
Rental Agrement: *********
Dtae of Rental: May 23, 2025 - May 30,2025

I am filling a complaint against Avis due to deceptive and unauthorized billing during my recent car rental. At the time for pickup, I specifically requested the toll package from the rental agent, and I was told it was added and charge accordingly. However, after returning the vehicle and revieiwng the receipt, i discovered that the toll package was never applied. Instead, I was charged $53.94 for extended roadside assustance, which i did not request, agree to, or use.

Becasue the toll package was not added, I am now being billed seperately for tolls and administrative fees - which defeats the purpose of requesting the toll service in the forst place.

I contacted the Avis customer service, but the issue remains unresolved. I am requesting a full refund of the road side assistance charge and a reimbursement or waiver of the toll - related fees casued by this error. This sitiuation appears to be result of either employee negligence or mispresentation at the time of vehicle pickup. It has casued unnecessary financial stress and wasted time trying to fix an issue that should not have occured.

I have attached my receipt, which clearly shows the unauthorized charge and the lack of toll package mention.

I hope the BBB can assist in resolving this issue promptly and ensure that Avis improves its billing transperency and agent accountability.
Business Response
Date: 06/10/2025
BBB# ********
Avis case # ********
Rental # **********
Your
file referenced above to the BBB has been forwarded to our office for review
and reply. Based
upon the information you provided and the findings of our internal
investigation, we have issued a credit of $113.94 to your Visa card. The credit will post to the account within
3-5 days. We have e-mailed a copy of the
amended receipt to you under separate cover for your reference. We
apologize for the inconvenience this matter has caused. Please be assured that your experience was
not typical. A copy of our report has
been sent to the appropriate manager for corrective actions.

Thank
you for giving us this opportunity to be of assistance to you. We look forward to serving your future car
rental needs.

Sincerely,
Avis Response Coordinator

Customer Answer
Date: 06/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ***** ***** ****
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This suspected hermorphrodte a spot black mammy worm if a tramp refused to make me a reservation about a nanoseccccccond ago when I warned her ifs yo nugger(mites hav fleasthe *****) ask(??????????) a** donned stop asking me to **** the shitttttttttttt out my assssssk im gonna knock a tUTD up her untouchable faggutt3 asswhile a** I may give her a whole legal gun skull crack wit fa shot of her skunk. the fresks must be f***** aid dat faggggggggggghghhghhh-hikkkup. Will you please stick a let **** cereal curly Iron up her charcoal trick her might wanna try U(smile)??!?????????????????!????????!
Business Response
Date: 06/09/2025
BBB# 23436421
Avis case # 73255706
Your file referenced above has been brought to our attention.
We would like to research the issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution.

Thank you for giving us the opportunity to intervene on your behalf.

Sincerely,
Avis Response Coordinator
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The car was rented from August 10th/29th. We received the vehicle in good condition and the vehicle was returned. We were not told properly what we were signing and therefore signed, we had credit card insurance and therefore there was no reason to have signed on additional insurance. It's not expected from rental company to give you something to sign and say it's something else.And when asked what we were being signed, we weren't told properly what we were signing.We would like to request that money back from *****
Business Response
Date: 06/07/2025
BBB ID: ********
Avis Case: 67570961

****** ********,
Upon receipt of your recent communication a review of the customer service file was conducted.
We apologize for any misunderstanding that occurred during the contract processing. A report with your comments has been documented and sent to the Phoenix operations management to review and prevent a recurrence.
Although we are unable to approve the requested adjustment for the optional ancillary coverages accepted. In the spirit of goodwill we have submitted a monetary credit 1K to **** account number ending *********. Allow five business days for the credit to post.
We deem this gesture fair and reasonable to maintain good customer relations. We look forward to servicing your future car rental needs.

Regards,

Customer Resolution Coordinator

Customer Answer
Date: 06/19/2025

Complaint: 23428665

I am rejecting this response because:
Thanks for giving me the opportunity to respond
Attached is my response.
I assume this be under the reject category:

I appreciate that **** understands the fact that I've rented many times from them and my status as a club member and is willing to pay the $1,000. I am just a little bit frustrated because I was charged an extra $2,088.79 on my rental because the representative at the desk gave me misinformation. I have never had a problem with **** before this and hopefully not after. As a courtesy for my status and the fact that I've rented many times over the last year I'd appreciate if they're able to reimburse the full amount of the insurance.

Regards,

****** ********
Business Response
Date: 06/19/2025
BBB ID: ********
Avis Case: 67570961
Thank you for your reply.
By way of explanation when our clients accept our insurance ABG would be liable for any potential claims. As our coverage was accepted on the rental we are not in a position to refund the coverage charges in full. We believe the credit issued to be fair and reasonable. We regret that we cannot offer a more favorable response.
Thank you for giving us the opportunity to address your request.
Sincerely,
Avis Response Coordinator
Customer Answer
Date: 06/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution enough, tho I'm still disappointed with the outcome and wish I would get more in return. Thank you for your service, and looking forward to continued business together in the future.

Regards,

****** ********
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 3, 2025, Avis Rental Car, ******************************************** Rental agent (name unknown), Manager ***** (via phone) I arrived at **** to pick up my reserved rental vehicle, prepared with my drivers license and Milestone Mastercard, a valid credit card I have successfully used with ***** Hertz, Alamo, and other rental companies. From the moment I stepped inside, I was treated with assumptions rather than service. The rental agent, before checking anything, immediately assumed I was using a prepaid credit card. When I corrected him and stated that my card was NOT prepaid, he ignored my clarification and continued to insist that **** does not accept "credit-building" cardsclaiming the company only takes major credit cards from ********** due to fraud concerns. When I questioned this policy and explained that I had just rented a car with this same credit card elsewhere without issue, I asked to speak with the manager. The agent called Kenya, the manager, who was not even at the location but was driving to ********* at the time. Kenya took the call but barely let me speak, refused to listen, and dismissed my concerns outright before telling me she would send Aviss policy. When I asked howemail or textshe became defensive, dismissive, and uninterested in addressing the real issue. It was painfully clear that my concerns were not being taken seriously, nor was I being treated with fairness or respect.
Business Response
Date: 06/10/2025
BBB #: ********
Case: 73284250

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

We have contacted the Operations Manager to investigate the issues you raised further. When we receive a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************

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Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

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