Business Profile

Auto Rentals and Leasing

Avis Rent A Car

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,067 total complaints in the last 3 years.
1,713 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint to document the ongoing unprofessionalism, negligence, and lack of accountability at ************, **. I am a preferred member (ID: ******* and have rented vehicles regularly through the **** program.I reported a delayed return due to illness, but ****** (the *** responded with no empathy, raised her voice, and threatened repossession. The amount she quoted did not match what I was charged in-store. I was told ****** and in-store systems differconcerning, as she oversees both.****, a front desk worker, has consistently acted unprofessionallyhandling my card while on personal calls, refusing to escalate complaints, and being combative. After renting, I noticed unauthorized Amazon charges on the card used only for Avis.Vehicle safety has been a major issue. I was issued a car with expired registration, causing **** platform lockout. **** blamed me, though I dont own the vehicle. Replacement vehicles had mechanical issues (AC failure, faulty wipers, dirty interiors, rapid battery loss). One was ticketed for no registration stickeragain showing poor vehicle management.**** corporate granted a free rental day and 20% compensation, but **** refused to honor it, questioning why it was given. She said her supervisor wouldnt approve it and that I had no one else to speak to.Previous complaints:07/09/25 Case ID ******** (*******, ****** ID *****, ****** *****)07/23/25 $86.00 compensation 07/24/25 Case ID ******** (*****, ID ************** these, no resolution has been reached. I request formal investigation and action. The service has been unacceptable and hazardous. I should not have to switch locations to receive basic professionalism.
Business Response
Date: 08/21/2025
BBB# ********
Avis case #  74439755
Your file referenced above has been brought to our attention.

We have reviewed your rental and notes from your case. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rental did not meet this standard. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.    Based upon the information you provided and the findings of our internal investigation, we have discounted your rental as promised. The credit issued to your **** card will post to the account within 3-5 days. We have e-mailed a copy of the amended receipt to you under separate cover for your reference.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

Avis Response Coordinator .
Customer Answer
Date: 08/21/2025

Complaint: 23717540

I am rejecting this response because:

I am writing to formally request a vehicle replacement due to a persistent and unresolved safety issue. The current vehicle assigned to me has malfunctioning windshield wipers, which poses a serious risk when driving in inclement weather. Despite multiple verbal requests over the past few weeks, I have been told that no replacement vehicles are available.

I have documented these requests and the ongoing issue with the vehicle. For my safety and the safety of others on the road, I urge you to treat this matter with urgency. If this issue cannot be resolved immediately, please advise on the next steps I should take.

I appreciate your prompt attention to this matter.

Regards,

******* **********
Business Response
Date: 08/30/2025
BBB# ********
Avis case #  74439755
Dear ******* **********,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show we submitted a refund in the amount of $90.00 on August 21, 2025 and the **** location exchanged your vehicle on August 22, 2025.
Based on this information, we believe the matter has been resolved, and no additional credit adjustment is warranted.

Once again, we apologize for any inconvenience caused by this matter.

Sincerely,

*****************
Response Coordinator
Initial Complaint
Date:08/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car and had the reservation confirmed. The day of the reservation I was notified that there was not a full size car available. After checking for availability elsewhere, we Accepted the rental. I was charged more money for a smaller car. The clerk said there was nothing else he could do. I tried to file an online complaint with **** corporate twice, but they did not go through.Upon returning from vacation, I called to get an 800 to see what I could do about this. The clerk informed me that nothing was likely to happen since that location is a franchise. When I said Id include that in the BBB complaint, the clerk hung up on me.
Business Response
Date: 08/29/2025
**** Case: 74883767

Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case# ********.

**** values our relationship with travelers and always strives to do the right thing. We apologize for any inconvenience this matter has caused.

Our records revealed that *********** location is independently owned and operates as a franchisee of *****************. Unfortunately we do not have access to their records; therefore we are not able to provide the customer any resolution to this matter.

The customer's charges are solely handled by the Verona operation. The main objective for ***************** is to ensure that the customer's ********************** inquiry is being reviewed by the appropriate personnel. We have forwarded your complaint to the owner of this franchise so they can investigate this matter and advise accordingly.

Once we have received a response from their office we will respond accordingly.

Sincerely,

ABG Client Relations Team
**********************
Initial Complaint
Date:08/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car with unlimted miles for 500 dollars to go to ***** for my aunts funeral and to see my sick father. This is the first time I could go see them since the hurricane that devastated my area.I had a credit Card and debit card.. They said i could only use debit card And then I had to rent it day by day. Then I talked to someone on the phone and They said I could use my debit card so I brought it to the **** in *****. I was told I would get the original rate I called the next day to extend my rental and they said I had to drop car off even though I had plenty of money. So I ended up having to drive all the way back. Now theyre trying to charge me $2250 When it should only be around 1200.. They put me on a do not drive list and I do not ever want to deal with **** again.. They are liars and tthey are tryng to steal from me after ruining the short time I get to spend with my family and my sick father.
Business Response
Date: 08/18/2025
**** Case: 74459586
Rental: U339529794

Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case 23720177

**** values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

By way of explanation on the basis of the customer's ********************** information received when she confirmed her reservation, a specific prepaid rate was assigned from the rental date of July 16, 2025 to July 18, 2025 for a two day at the rate of $210.08

Once the rental vehicle was check in on August 04, 2025 instead of the agreed upon date the rental differed from the confirmed rental contract which no longer met the requirements, therefore, the customer was charged for the extra days, which was applied to the rental contract.

Based on this information we have determined that the charges seem to be correctly rendered, and no refund is in order in this instance.

We appreciate your taking the time to bring this matter to our attention. We look forward to seeing you at a **** rental office soon.

Sincerely,

ABG Client Relations
Escalation Team
***********************
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 17 2025 I rented a car from Avis Car Rental located in ******************(PIE AIRPORT)-*****************************************- The rental Agreement Number is *********. The total price I paid was $321.09. On July 24 2025 when my car was due back at the Airport, upon pulling into the **** Lot at approximately 6:30 AM, there was no one to be found! **** knew well in advance my flight number and per my rental agreement when I was returning the car! I attempted to find SOMEONE inside the Airport and still no one . I simply was told by a security guard at the Airport to put the keys into the "slot" at the counter. By leaving my car unattended in the lot with NO ONE verifying the car was fine, placed me in a difficult and dangerous situation. Also, Consequently and very unfortunate, I left my back pack in the back seat of my rental! Had there been an attendant present, this never would have occurred! Obviously, this caused extreme stress since I had many personal items in my backpack, including $375 cash tucked in a used sock! To add insult to injury, the next day I spent the entire day trying to contact **** at PIE Airport NO PHONE NUMBER EXISTS!!! ******** representative told my to go online a file a Lost and Found Form which does not exist for PIE I resorted to contacting the local Police affiliated with the Airport, and they directed me to the **************** who was able to contact the manager The manager from **** at the Airport, ********* ******** (AKA ********* *** *********) called me and indeed did find my backpack. She agreed to send it back (which took over a week!!!) and I paid her through **** $55.00 to send it to me via **** Upon receiving my backpack-all the cash was gone! *********** response "Ill do everything in power to help you!" What does that even mean? *** ******(owner ) reached out- I explained the situation and he had no response to me! Therefore I respectfully request a refund for my rental price $321.09 Thank you!
Business Response
Date: 08/15/2025
BBB# ********
Avis case # 74461979
Your file referenced above has been brought to our attention.
We have reviewed your rental and notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we have received a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.
Thank you for giving us the opportunity to be of assistance to you.
Sincerely,
Avis Response Coordinator
Customer Answer
Date: 08/26/2025

Complaint: 23713469

I am rejecting this response because:
This issue is far from resolved. Nothing in terms of a full. refund has been presented to me, which I am seeking I again stand by the **** the service that was provided in terms of returning my rental made it a dangerous situation as well as stressful! I fully EXPECT a full refund for my rental as the only acceptable solution in this matter. $309.00
Thank you-**** ******

Regards,

**** ******
Business Response
Date: 09/03/2025
BBB# ********
Avis case # 74461979
Thank you for your reply.
We have received a response from our Operations Manager. Based upon the information you provided and the findings of our internal investigation, we have voided the rental charge. The credit to your MasterCard will post to the account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for giving us this opportunity to be of assistance to you.
Sincerely,
Avis Response Coordinator
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to **** for a family emergency and have rented a vehicle from **** conf #********* and it was a short trip and have returned the vehicle in the return area and was advised to leave the keys in the vehicle. While I was on the plane heading to ******* for work days later after returning home to **********. A manager from that location called me harassing me basically accusing me of stealing the vehicle and that I havent returned it. I have had returned the vehicle. There is no way that I couldve brought the vehicle with me to **********. Months have gone by and no one has contacted me. Im assuming they have found the vehicle and they dont wanna take accountability for the mess up they did. Ive rented from a Vegas location before and was accused of the same thing but come to find out that they forgot to close my contract and rented the vehicle to another customer. I have since found out that Im on the Do Not Rent List and I would like an explanation and possibly be removed from that because I did return the vehicle.
Business Response
Date: 08/20/2025
BBB #: ********
Case: 70149736

Dear ******* ****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
After careful review, our investigation found that you were using a discount code to which you did not qualify to use and due to the fraudulent use, we have terminated your rental privilages.
Thank you for allowing us to assist you.

Sincerely,

*****************
Customer Advocacy Response Coordinator

Customer Answer
Date: 08/20/2025

Complaint: 23712621

I am rejecting this response because:

How was I using a discount code that I wasnt qualified for? There isnt any other way I wouldve gotten the code. I booked it normally, an **** employee has told me that we can offer you a discounted rate on the vehicle booked. I accepted that and if thats the code that was given then that isnt really my problem. Maybe you folks should look more into the employee giving a discount on rental vehicles with special discount codes that you would need to be qualified for. I would like this to get reviewed again and given my rental privileges back.

Regards,

******* ****
Business Response
Date: 08/30/2025
BBB ID: ********
**** Case: 70149736

******* ****,

The leadership team for **** Budget Car Rental Group has made a collaborative business decision to revoke rental privileges indefinitely.
We wish you continued success and a mutually beneficial business relationship with another car rental provider.

Regards,

Customer Resolution Coordinator
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My spouse **** ****** rented a ********** outlander from ******* MT from 7/24/25-8/1/25. On 7/31/25, we had a tire pop on **************** in ********** we called roadside assistance at 7/31 at 6pm. They said they would tow me and the car back to *************** and give us a new car to return the next day. At 10pm on 7/31 they called back and said they couldnt get a tow in time and since we needed to be at the airport at 10am they gave us an **** voucher to cover some of the charge to get to the airport. I was informed leave the keys under the passenger floor mat and call when we left. I followed those instructions and I called roadside assistance at 10:02 am on 8/1/25, they said they would tow the car at 11am that day. When I got off the plane I called **** again at 4pm and they said the tow truck couldnt locate the car but a secondary team had used gps to locate it and a tow truck was in route. On 8/3 I called and they said they had no info as to the cars location. However, on 8/4/2025 my credit card was charged $1787.92. I assumed that was for the tow and tire but on 8/5 ******* **** called and said they didnt have the vehicle. I went to **** in ******** with the issue and the counter man said theres no lines to the stores and he would help me navigate the call centers. We were on the phone with call centers for 3 hours on 8/5 and they said the car is not missing but they dont know where it is ****** with roadside assistance informed me the tow truck made contact with the car on 8/1. Today on 8/6 I received another automated message saying the car is overdue. Its impossible to talk with a *** at **** in ******* everything gets directed to call centers. All calls are supposedly recorded and I need to make sure all my recordings are preserved especially the ones on 7/31 and 8/1 when roadside assistance told me to leave the car. I need to ensure that **** takes up all liability for any tow yard fees and that the car is indeed located.
Business Response
Date: 08/15/2025
BBB #: ********
Case: 74686272

Dear ******* ******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show the vehicle has been located and your contract was closed out for 7/31/25. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG Client Relations Team
*****************
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My company booked a reservation on my behalf for $598.24 for a car 7/20-8/1/2025 through *****I was assigned a car by ****, with zero communication that it was an "upgrade". It was assigned to me in my app through **** Preferred.When I returned the car, I was billed $2132.29. I reported it to the desk agent immediately, and he couldn't help me. I have called 4 different times and the most they'll offer to do is reduce the upgrade charge by 50%. They admitted that they can see the original booking rate but refuse to refund me and honor that price. Again, I did not choose the vehicle. I was assigned it by **** which is their normal practice. I have rented with them dozens of times and nothing like this has ever happened before.
Business Response
Date: 08/14/2025
Case number 74677997
In regards to the aforementioned BBB complaint case ID#********.
Based on the findings of our internal investigation the upgrade charge was correctly rendered, and we believe the 50% adjustment represents a reasonable resolution to this matter.
Please accept our sincere apologies for any inconvenience this matter has caused.
Sincerely,
ABG Client Relations Team
***********************
Customer Answer
Date: 08/14/2025

Complaint: 23706462

I am rejecting this response because:

YOU assigned the vehicle. I did not select an upgraded vehicle. I did not agree to an upgraded vehicle. There was no notice that I was being upgraded. You assigned me the car after I reserved a corporate rate vehicle for under $600 and then billed me nearly $2200. Neither me nor my company is willing to accept this resolution. This will continue to be escalated.

Regards,

********** *********
Business Response
Date: 08/30/2025
BBB# ********
Avis case # 74677997
Thank you for your reply.
We have reviewed your rental and notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we have received a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.
Thank you for giving us the opportunity to be of assistance to you.
Sincerely,
Avis Response Coordinator
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On ***** website, it says that you can cancel penalty free up until the time of rental. This is now the second time that Ihave canceled a car prior to the pick up time and **** has charged my credit card for the rental alleging that Ive picked the rental up.This is fraudulent and theft. I didnt pick up the car and therefore I should not be charged. According to ****, they said if they your credit card number and youre a member of their rewards program, they charge your car 24 hours in advance whereas everyone else they dont charge you pick up. This is deceptive and highly illegal.
Business Response
Date: 08/13/2025
BBB #: ********
Case: 75022221

Dear ***** ****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;

Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.

Sincerely,

*****************
Customer Advocacy Response Coordinator
Initial Complaint
Date:08/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from **** at the **********************. They said that I needed insurance. After I left the airport I contacted my insurance company and found that I did not need to get it from ****. I contacted **** and asked them to remove the insurance. I was told that I would get a credit of $405.86 because they removed insurance. The case number is ********. I have yet to receive the credit and they tell me that they cannot issue a credit. Had I known that they werent really going to give me the credit I would have returned the vehicle immediately and gone elsewhere. We were on a two week vacation. Car was picked up June 24 in *** and returned to ******** July 8, 2025. I cancelled the insurance when I was finally able to reach someone on June 26.
Business Response
Date: 08/02/2025
BBB# ********
Avis case # 73693622
Your file referenced above has been brought to our attention.
We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the insurance charge billed on your rental. A credit of $530.99 has been issued to your Visa account. The credit will post to the account within 3-5 days. We have e-mailed a copy of the amended receipt to you under separate cover for your reference. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,
Avis Response Coordinator
Initial Complaint
Date:07/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I prepaid for a rental in ****** however they charged me the rate when I returned the car because of the conversion rate
Business Response
Date: 08/01/2025
Avis Case# 68117713
Rental:E261984251

Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint case# ********

Avis values our relationship with travelers and always strives to do the right thing. We apologize for any inconvenience this matter has caused.

We have reviewed your Complaint and your case, and we thank you for taking the time to contact us regarding your billing concern with your international rental.

We apologize for any inconvenience this matter has caused and we are happy to assist you with this matter. Your information has been forwarded to our *********************** Resolution
Specialist Team for review with the rental country.

The specialist will research the matter and contact you if any further information is required or upon resolution. Once we have received a response from their office we will advise accordingly.

We appreciate your patience during our investigation.

Sincerely,

ABG Client Relations
Escalation Team
***********************
Business Response
Date: 09/03/2025
**** values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show optional coverages chosen at the counter, we have attached the documents. Based on this information we have determined that the charges seem to be correctly rendered, and no refund is in order in this instance.

We appreciate your taking the time to bring this matter to our attention. We look forward to seeing you at a **** rental office soon.
Customer Answer
Date: 09/15/2025

Complaint: 23683898

I am rejecting this response because:
I am not understanding what the charge is for. When I called to ask they said its because the euro changed but I prepaid for the car. They overcharge me every year and refund not sure what the issue is this year.

Regards,

Pietro Mini
Business Response
Date: 10/15/2025
**** Case# 68117713/76635329
Rental:E261984251

Thank you for your reply, we do apologize for any frustration that this has caused you.

Our records show that this is a duplicate BBB complaint to complaint ********. We show that under complaint ********, the following details were previously provided and the BBB complaint was closed.

Our records show optional coverages chosen at the counter, we have attached the documents. Based on this information we have determined that the charges seem to be correctly rendered, and no refund is in order in this instance.

We appreciate your taking the time to bring this matter to our attention. We look forward to seeing you at a **** rental office soon.

Sincerely,

*****************

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Avis Rent A Car is NOT a BBB Accredited Business.