Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

• 

  Avis Rent A Car

  1460 Route 22 Watchung, NJ 07060

• 

  Avis Rent A Car

  15 Transportation Way Boston, MA 02128

• 

  Avis Rent A Car

  162 Boardman St East Boston, MA 02128

• 

  Avis Rent A Car

  1988 Washington St Hanover, MA 02339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reserved this rental car booking ahead of time through a third-party site (*********) and had already paid upfront. When we arrived to pick up the car on Sunday, August 10th, we were asked to provide a card for the deposit. I asked the clerk several times if that was all we would be charged for (since we had already paid upfront) and the clerk confirmed several times that the deposit was all we would be charged for and that it would be back on our card a few days after dropping off the rental.
  
  However, come Thursday, August 14th, when we went to drop off the car, we were informed we were being charged an extra $242.79 for insurance and other add-ons that we did not agree to. You can see in my original booking through ***** that any extra insurance was declined (as we were insured for rental vehicles under our personal insurance) so you can understand my frustration that we were unknowingly charged for insurance when we had declined it.
  
  Furthermore, I immediately called customer service once we got to the airport, and was on the phone for quite a bit trying to get this worked out. That agent told me that they could at least lower the charge by 50%, and that I would be getting an updated receipt with that lower amount. I never got that updated receipt, and I was charged in full.
  
  I then reached out via email to customer service on Monday, August 18th, to explain the situation again and at least get the discount I was promised. I then had my time wasted emailing them back and forth for five days, where I was finally told that they would only be offering the discount on part of the charges (which was not relayed to me in the phone call I placed 8/14) and that there was nothing else they were willing to do.
  
  I think the practice of not being upfront what you are having customers sign for and telling then there will be no extra charges, and then lying about and not following through with discounts, and then wasting a customers time fighting it is very shady.

  Business Response

  Date: 09/09/2025

  BBB# ********

  Case: ********
  Rental: **********
  Reservation: ***********
  
  Your file referenced above has been brought to our attention. 
  

  We  have reviewed your rental and notes from your case.  Based upon the information you provided and the findings of our internal investigation, we have refunded the amount billed over your prepayment.  The credit issued to your **** card will post to the account within 3-5 days.  We have e-mailed a copy of the amended receipt to you under separate cover for your reference.   We apologize for the inconvenience this matter has caused.  Please be assured that your experience was not typical.  A copy of our report has been sent to the appropriate manager for corrective actions. 
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  

  Sincerely,

  Avis Response Coordinator 

  Customer Answer

  Date: 09/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a vehicle and the vehicle broke down multiple times leaving myself with three kids and a disabled woman in the middle of the freeway. I called their roadside assistance. It was going to take too long after waiting about 30 minutes. Started the vehicle again and slowly drove to get a car replaced. When I got back to my destination I talked to the representative and she advised that they would give me a full refund. If I call customer service I call customer service and she says she was going to give me a refund. 2 weeks later I noticed I have not gotten a refund. I called in and supervisor told me that he cannot do anything for me and that they're going to deny the claim. I do want to get an apology from the company and I would also like my full refund as promised

  Business Response

  Date: 08/29/2025

  BBB #: ********
  Case: 74826815
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we have refunded the $271.03 back on your rental. Please be assured that your experience was not typical.  A copy of our report has been sent to the appropriate manager for corrective actions.  
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

  Customer Answer

  Date: 08/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:08/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation to rent a car from **** on Jul 2025. The reservation was made after I tried several parameters in the **** website and I settled with the one with the lowest estimated price.The problem is that the price estimate in the reservation confirmation email does not highlight there is a per-mile charge, which is NOT included in the estimated price. Neither did the stuff at the pickup location told me about this.After I dropped off the car I received a receipt that shows a final charge that is MORE THAN TWICE the estimated price in the reservation confirmation email, mainly due to the per-mile charge, which I was not aware. (In the past, I've never needed to pay **** a per-mile charge)I called the customer service at ************ to try to bring the cost down, but the representative and his supervisor could not do *********** demands:1. Adjust my bill to the original estimate. I'm a preferred member and the cost of this trip is higher than a normal member's.2. Highlight unusual charges in the reservation confirmation email. If I'm picking up from *** and dropping off to XYZ, and there is a per-mile charge, include a reasonable per-mile charge(based on the distance from ABC to XYZ) in the "ESTIMATED TOTAL".

  Business Response

  Date: 09/03/2025

  BBB# ********

  **** case # 75149635

  Your file referenced above has been brought to our attention.
  

  We  have reviewed your rental and notes from your case.  Our records indicate that during the booking process you had entered a corporate **** Worldwide Discount Number.  Based upon this action, your corporate rate was reserved,  This negotiated rate applies a per mile charge on one way rentals.  We apologize that this was not clear when you received your written confirmation. The per mile charge is also disclosed on the signed contract.   We are not in a position to adjust your charges.  We regret that  we cannot offer a more favorable response. 

  Thank you fir giving us the opportunity to address your concern. 

  Sincerely,

  **** Response Coordunator 

  Customer Answer

  Date: 09/04/2025

  
  Complaint: 23763890
  
  I am rejecting this response because:
  
  Apology for being unclear is not enough. You should work on making it clear to prevent this problem in future bookings.

  1. In your order confirmation email, there must be a reasonable per-mile charge(if applies) in the estimated total.  For one way bookings like mine, if there are X miles between the pickup and dropoff location, the per-mile charge needs to be at least (X * per-mile rate), it can not be ZERO.

  2. You should educate the employee at the pickup location to NOTIFY customers with this per-mile charges(since its unusual).  Once customers know, they have the opportunity to compare rates with or without using the preferred status, in my case I would have saved money without using the preferred status.

  I'll check if you've made the above changes in the future.  If not, I will keep filing complains until you do.

  
  Regards,
  
  *** **

  Business Response

  Date: 09/29/2025

  BBB# ********
  **** case # ********
  
  Thank you for your reply, we do apologize for any frustration that this has caused you.
  
  We appreciate you taking the time to let me know about problems you encountered during and after your rental. We assure you that we take matters of this nature seriously and are committed to continually improve our service. We look forward to having you use **** in the future and having a much improved experience.
  
  Thank you for giving us the opportunity to address your concern. 
  
  Sincerely,
  
  **** Response Coordinator

  Customer Answer

  Date: 10/03/2025

  While I accept the response, I do not blindly trust a large corporation like **** really cares customer complaints as much as they appear to be.

  I will check if the issue still exists in the future, if it does, Ill open a new complaint until it is fixed.

• Initial Complaint

  Date:08/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that I had not earned any points with **** even though I have rented from them for years. Upon calling customer support, I was told I had to "opt in" to receive points. This was never made clear when I created my account years ago and THERE WAS NO ABILITY TO OPT IN ON THE **** WEB SITE.This is a deceitful business practice. **** gave me credit for the last 6 months of rentals, but they said their records did not extend prior to that.

  Business Response

  Date: 08/29/2025

  BBB #: ********
  Case: 75433010
  
  Dear ****** ******,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  **** values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show that you have been getting miles from your Frequent Travler Program, ******************  Unfortunately, you are only able to benefit from 1 program and your past rentals do not qualify for **** loyalty points.  If you would like to start earning **** points for your future rentals you will need to opt in for points which can be done in your **** app.  When you opt in for points you will not continue to receive miles from ****************** 

  Thank you for allowing us to assist you.

  
  
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 08/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I appreciate their explanation.  ************ *** I spoke to on the phone explained that I could only be in one rewards program and that is why I wasn't getting points.

  Thank you ****,
  
  ****** ******

• Initial Complaint

  Date:08/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I missed time from work because I was given bad information by several **** representatives from several locations. I went to several different **** locations to correct my account. They did not correct my account caused problems with my bank which caused me to miss time from work.

  Business Response

  Date: 08/28/2025

  BBB# ********

  Case #  75413351

  Your file referenced above has been brought to our attention.

  We would like to research the billing issue you raised further with our Operations Manager.  Can you provide us with your rental number and reservation number to begin this process.  We apologize for this inconvenience.  We look forward to receiving your reply and assist with resolution.
  
  Thank you for giving us the opportunity to intervene on your behalf.
  
  Sincerely,
  

  ABG Response Coordinator 

• Initial Complaint

  Date:08/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a premium SUV, pre-paid, pre-checked in. Our flight was even delayed past when we were scheduled to pick up the vehicle. We were told our vehicle wasnt ready and had to wait over an hour. We had not even had the car 1/2 day, and the transmission went out. **** said we could come back to the airport to exchange. They would tow but expected us to **** to the airport to get another vehicle. Finally offered to exchange the vehicle, promised same size, year make and model or better. Arrived with a small SUV without even a 3rd row. Car had a large dent in the door and duct tape over the gas cap. Told me too bad and I had no choice but to take it and I could try to bring it back to the airport tomorrow to exchange it. Its now 4am and I am still dealing with them refusing to get me the car I paid for.  

  Business Response

  Date: 09/04/2025

  BBB# ********

  Avis case # 75582933

  Your file referenced above has been brought to our attention.

  We would like to research the issue you raised further with our Operations Manager.  Can you provide us with your rental number and reservation number to begin this process.  We apologize for this inconvenience.  We look forward to receiving your reply and assist with resolution.
  
  Thank you for giving us the opportunity to intervene on your behalf.
  
  Sincerely, 

  Avis Response Coordinator 

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental agreement: ********* I rented a minivan from the location in *********** on Friday 8/15/25 with a return date of 8/17/25 by noon. I arrived at the location at 11:53am and stepped into the lobby to return the minivan. While waiting for my husband to arrive where he did at 11:59 and was walking into the establishment at 12:00 the assuming manager stated "it's Sunday funday and I have to leave to pick up my daughter" he turned on the alarm and proceeded to ask me to exit. I stated my husband is here with the vehicle I was here prior to close. He continued to walk out. I immediately called ************ where I spoke with a representative that told me as long as I returned the vehicle to the same location first thing in the morning upon opening I could call back in to get an adjustment for the extra day I was charged. I didn't keep the vehicle and left it in the lot overnight. I called this morning and of course there's no record of me speaking to any representative. Which is why it's important to not outsource you calls. I was charged an extra day due to the manager being rude and refusing to assist me in the return of the vehicle although I was there prior to close. I rent from **** often and lately i have had nothing but issues with dirty vehicles etc. including this rental that had a diabetic needle, and a used sock left behind. I am considering taking my business to enterprise. ****'s customer service is getting worse and worse.

  Business Response

  Date: 08/29/2025

  BBB #: ********
  Case: 75136465
  
  Dear ******* ******,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show on August 27, 2025, customer service refunded $62.72 back to your card on file.  Based on this information, we believe the matter has been resolved, and no additional credit adjustment is warranted. 
  
  Once again, we apologize for any inconvenience caused by this matter.

  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 08/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred on August 11th 2025. I rented a black ***** Malibu from the Avis Car Rental desk at *********************************. I left the airport and drove to my workplace in *******, **. When I prepared to leave my workplace in ******* intending to drive to *************, the car started having problems with the key fob and the computer system in the car, such as: instructing the driver to put the car in park when it was in park, "low fuel" notification when the car was full of gas, not responding to being put into drive to re-park the car after these problems started to occur, unable to open trunk, etc. At this point, I tried to contact **** but none of the menu options allowed me to speak with a rental agent in ***********. ********************* was terrible and I finally called **** roadside assistance. When a person arrived, he couldn't figure out how to open the trunk so I could retrieve my belongings and was unable to start the car. After consulting ******* videos and his manager, he was able to open the trunk so I could retrieve my belongings and had to put the car in neutral to roll it out of the parking space to winch it onto the flatbed truck. He also did not provide documentation for me (though I requested it). I was instructed to call **** customer service to let then know the car had been towed. When I called, I was told I would have to wait until the end of the rental period to take any further action. I was charged $342.28 plus the $200.00 deposit (which is supposed to be refundable). On August 17th, an additional charge of $717.94 appeared on my credit card. At no time has **** informed me of why I received this charge or given any additional information. This was a terrible experience and I demand a full refund.

  Business Response

  Date: 09/04/2025

  BBB #: ********
  Case: 74965209
  
  Dear ******* *********, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, we have issued a full refund back on your rental in the amount of $389.56. Please allow up to ******************************************************************* 0836. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about rental number U390432825 for the car rental from 07/02/2025 to 07/07/2025. When we returned the car, the agent told us everything was fine. However, in late July 2025, we received a letter dated July 14, 2025, stating that there was an additional $450 cleaning charge. We were surprised by this, because when we returned the car onsite at ***********, the agent simply told us everything was fine and asked us to leave the key inside and leave the door open. We request a refund for this unfair and surprising $450 charge, as its nature and amount are simply not mutually agreed on.

  Business Response

  Date: 08/28/2025

  Budget Case: 75121254
  
  
  In regards to the aforementioned BBB complaint Case ID# ********
  
  
  We thank you for contacting **** by way of your local Better Business Bureau. We do appreciate the time you have taken to bring this rental experience to our attention. Reports such as this are most appreciated, since they help us target and correct areas of service which might be improved. 
  
  
  Upon receipt of your inquiry an investigation was conducted and our records revealed that you have disputed the cleaning fee charges in the amount of $450.00 with your Credit card company. 
  
  
  Please be advised once you have disputed this charge with your financial institution, we can have no further correspondence with you regarding these charges, as your credit card company will now communicate directly with our dispute department concerning your dispute, you will await correspondence from your credit card company regarding the outcome of your dispute.
  
  
  Sincerely, 
  
  
  ABG Client Relations Escalation Team
  ***********************

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to rent a car from ********* to ***********, a one way, one day rental. I do not have a credit card, but I do have a debit card affiliated through a bank with a ********** logo. I had a $500 deposit with full coverage insurance. I booked a reservation on line. I called the customer service number and spoke with a representative and explained my situation and inquired if there was anything else I needed to do because once I get dropped off at the airport, the rental car was my only transportation. The agent told me that I had more than enough money for a deposit and with the insurance at full coverage I shouldn't have any problems renting the car. I arrived at AVIS rental car located on **********************************, ***, around 12 pm on 08/14/25 and I proceeded to check in to rent the reserved car. The agent told me he would be doing a soft credit check and that would determine if I would be allowed the rental. I explained that no one informed me of this soft credit check when I spoke to the customer service agent on the phone earlier that day. He then told me that I was not approved for the rental. I was stuck without any transportation. My cell phone was not working well and the battery wasn't keeping a charge, therefore, I had no method for communicating. This unprofessional behavior from the **** team put me in an extremely challenging situation that could have been easily avoided. There is no accountability among the staff. I spoke with a supervisor at the customer support number named ******* on the phone explaining this lack of professional conduct; how it's placed me in a very bad spot and I don't understand how saying "yes" and "no problem" to me before I get to the counter couldn't be heard after I had been questionably denied. I would like the $22 I had to pay for an **** compensated to me and I would strongly urge that all employees interacting with the guests be trained accordingly and be consistent with their responses.

  Business Response

  Date: 08/27/2025

  **** Case: 75042170
  
  
  In regards to the aforementioned BBB complaint 23749915
  
  
  We have read your complaint and are so sorry for the experience you had at our **** counter. 
  
  
  Unfortunately, specific requirements need to be met to qualify for renting with one of the brands in the ****************** 
  
  
  I have listed below the qualifications required for renting, and this information is disclosed in the terms and conditions on our ******** website.
  
  
  Policy:   
  Accepted, provided the following conditions are met
  Debit card must have a *************** logo in the renter's name
  The credit card/ debit card must be presented at the time of checkout
  Age Requirement:
  Minimum age 25 or older
  Airport Requirement
  If renting at an airport location: Required to provide a return airline ticket or flight itinerary in the name of the renter that supports a rental that begins on or after the arrival date and ends on or before the departure date.
  
  
  Credit Check:
  If a customer uses a debit card at this location, we will perform a credit check at the time of rental to determine creditworthiness.
  
  
  The credit check is a soft inquiry and will not affect the customer's credit score. If your credit file is frozen with Equifax, you must lift the restriction before renting. Lifting the restriction does not guarantee you can rent a vehicle, as you will still be subject to a credit check.
  
  
  Again, we apologize for any inconvenience and thank you for contacting ****************** 
  
  
  Sincerely,
  
  
  *****************
  Response Coordinator