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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Complaints Summary

    • 811 total complaints in the last 3 years.
    • 229 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EZ pass has increased my autopay amount and the frequency of the debit without informing me. It use to be $40 every 2+ months now they are charging me $70 weekly and just took another payment of $155 without and notice, warning or consent! Ive tried calling numerous times but their hold is hours long I can never get through I cannot log on or create an account online it says info not found please call. I finally got through to a *** named *** on 7/11 after holding for 1.5 hours she said they have no account in my name and hung up on me after I stressed the importance of them debiting my account without authorization, which is fraud!!!

    • Initial Complaint

      Date:07/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint: Unauthorized E-ZPass Auto Replenishment Increases and Uncontrollable Charges Dear *** or Madam,I am filing a formal complaint regarding NJ E-ZPass and their auto-replenishment policy, which I believe is abusive, non-transparent, and financially harmful to consumers.When I first enrolled, the auto-replenishment amount was set at $10. Over time, without my consent or any clear notification, the amount was increased to $30, then $70, then $120, and eventually up to $240 and even $500. These amounts are automatically charged to my debit or credit card without prior notice or approval.The system forces users to link a payment method, and once a card is connected, charges are withdrawn without user control. I regularly monitor my balance and prefer to make manual payments using the card that best fits my financial situation. Unfortunately, this system eliminates that ************** a result of these unexpected high-value charges:- My scheduled payments (bills, rent, loans) are disrupted,- My debit card may go into insufficient balance,- My credit card is pushed over its limit,- And I am placed in financial distressdespite never having an overdue balance with E-ZPass.I respectfully request:- A full investigation into NJ E-ZPasss replenishment policies and automated charge system;- The ability for users to opt out of auto-replenishment and pay manually;- Mandatory prior notice and consent before any increase in the replenishment amount;- Consumer protection actions to prevent further harm caused by these automated withdrawals.Sincerely, ******** *********** ***************************************

    • Initial Complaint

      Date:07/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive a Latin notices of $.85 and with a $50. Admin fee. As an expass nj subscriber for over 20 years, with one or two toll violations which were quickly remedied. So my account has been in good standing with a positive balance of approximately $50.Recently, I received 2 violations with a combined total of under $4.00. with an additional $100. In admin fees.Upon calling the service center and a 45 minute hold time I was informed that my bank declined a payment to increase the balance in my account. Naturally, I authorized a payment immediately.Then I receive 2 violation notices which apparently are a disjointed process within the njepass system Contacting e past in general is a labor of futility. After some 20+ minutes I was connected to an agent who was clearly limited in scope and scale of nee pass but did manage to waive the usurious admin fee despite the fact my account was already in a positive standing. I then asked the agent some suestiobs as to how my financial was being managed within njezpass and he was unable to address my questions. Questions that was legally entitled to ask. He then bucket up my call to a supervisor named ******** who with an acknowledged 14 of experience was unable address my question.Summarily she then told me she was forwarding the matter up line that turned out to be a voicemail without a name. I left vm message with a terse content but a time and date. Now awaiting a call back but not expecting sun answer that requires yet anther level of escalation.All that said, it is a July 4 weekend and I'm not expecting immediacy. Come Monday I will.

    • Initial Complaint

      Date:07/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no Cash Full Service booths on the bridge to be able to pay the toll with cash.And when I go online to buy the ez pass, it wont allow me to buy until i pay the violation.I try to pay the violation but it wont allow me to pay it until i receive something in the mail.I should have been able to pay this toll in cash but there are no cash toll booths available.This is very unfair process.

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ez Pass is incorrectly charging my account. The statements provided utilizing basic math do not reflect the toll charge deductions although they claim the balances are negative. Most recently, I paid $20.00 on Sunday, to bring my balance to $18.00 and after less than $10.00 worth of tolls they say I'm in the negative. Even with adding the previous weeks Friday tolls, it does not exceed the balance. The company also continues to close my ticket requests to rectify this without any discussion. All I expect is to have the proper charges reflected in the account.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a expats account , I still get violations because sometimes the tag does not read . We have a business account and add and remove cars. When I call they said I have to pay all the fees which amount to over $1000 . I will pay the tolls but not the fees because I have a ezpass account Total Violations - $27.55 Fees- $900.00 Violation #T122547416054 T122543919396 T122546330294 T122434952557

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ezpass continues to send me tickets even though I have a Hatem toll pass. The video tolls even show my pass in the window and they still continue to try to give me tickets.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to change my nj ezpass account to manual replenishment.

      I was unable to delete my credit card on-line nor could I change my account to manual replenishment.

      I tried calling them but its at least a 40 minute wait to speak to a customer service representative.

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint after more than a year of trying to resolve this matter directly with E-ZPass, without success. I have been a longtime E-ZPass customer, with valid and active tags assigned to all three of my vehicles. Despite this, I continue to be charged the regular toll rate as if I do not have an E-ZPass tag.

      On my monthly statements, I’ve noticed that sometimes the tolls are charged to my license plate number instead of the E-ZPass tag number—this is unacceptable. Each of my vehicles has the E-ZPass tag properly mounted on the front windshield, clearly visible. Cameras at every toll location can verify this.

      This issue has led to me being overcharged repeatedly at locations including, but not limited to, tolls in Queens, the Henry Hudson Bridge, and the George Washington Bridge. When I previously contacted E-ZPass, they only reviewed and adjusted charges from the last two months, even though I explained that this has been going on for over a year.

      I am requesting the following:
      1. A full review of all toll transactions over the past 12+ months.
      2. A refund for any tolls that were charged at the full rate instead of the discounted E-ZPass rate due to the tag number not being recorded.
      3. Assurance that moving forward, all tolls will be properly linked to my tag number, not my license plate.

      It is concerning that this is happening to many customers who may not closely examine their statements. E-ZPass needs to take responsibility and fix these system or processing errors.

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ez pass, keeps over charging fees to me and others are having this problem too. Going from state to state it says you can use PA ezpass but you get charged fees in ** ans **, **, ****. I have to monthly call them to try ans get adjustments. NJ says call EZ pass. Then the transponders do t alwas work and they charge extra for when they need to scan my licence plate. They sent me a new Transponder. But I still get extra fees

    EZ Pass New Jersey is NOT a BBB Accredited Business.

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