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Business Profile

Windows

Castle, The Window People

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Castle, The Window People's headquarters and its corporate-owned locations. To view all corporate locations, see

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Castle, The Window People has 2 locations, listed below.

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    Customer Review Ratings

    3.54

    Average of 68 Customer Reviews

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    Review Details

    • David S

      Date: 06/25/2023

      We suggest AVOIDING doing business with this company. We had several picture windows installed in Nineteen a cost of Nineteen Thousand. Several of them failed after a year or so but Castle replaced them. However, we still DO NOT have a satisfactory product installed as the windows (there were twelve total replaced/installed ) all have an intermittent but LOUD popping sound emanating from them especially when there are external temperature changes. We provided extensive video of the issue and local installation supervisor **** came out and observed and acknowledged the problem. He stated a solution will be looked into and provided . That was 4 months ago.. **** can only state they are supposed to be working on a solution and repeated emails to customerservice1@. castlewindows.com have been ignored with no response.Castle has left us no choice but to seek legal relief from this apparent attempt to side step and breach the lifetime warranty provided.This has been a most unpleasant customer experience and continues to get worse. It appears Castle has no intention of fixing this problem and honoring their warranty in this instance. Its ridiculous that we seemingly have to get a lawyer to affect a satisfactory installation.

    • BW M

      Date: 06/03/2023

      5-star experience with Castle Windows this year.. Following a lot of back and forth on the design, with ample help from ****** and his install team, my wife and I finally landed on a front door we were 100% committed to. Castle gave us frequent updates when the door was ready and scheduling the install was a breeze. Major kudos to the install team who were prompt, courteous, and most importantly did an amazing job. I was first referred to Castle for their high quality and workmanship and they totally came through to deliver exactly that for our home.

    • Nancy P

      Date: 05/30/2023

      Called to schedule an appointment, they had an opening the same day. Representative gave a thorough explanation of product, looking forward to next step, New Windows! Will revisit, after install.

    • Andre H

      Date: 05/15/2023

      Left my windows frames unsealed and opened to the elements for over a month. Dealing with Castle has been an absolute nightmare. I've launched a campaign to inform people about this awful company at avoidcastle.com

    • Mary N

      Date: 05/13/2023

      Window installation was easy and the installers were professional. It started pouring rain during the installation, but they finished. They came back the following afternoon to finish the caulking. Windows look great and I simply love my storm door.

    • Juan L S

      Date: 05/11/2023

      Sales and install team phenomenal. Windows perfect fit. Will continue to do business with.

    • Nicole G

      Date: 05/11/2023

      Castle windows installed a door for us, it's absolutely beautiful, the craftsmanship is excellent and the service was great! We had a amazing experience the entire process.

    • Michelle M

      Date: 05/11/2023

      Just meet with the company- it went well going to get the windows. I will be back after the job to let everyone know how things went.

    • Susan H

      Date: 05/09/2023

      Arrived promptly. Worked well together. Left everything clean and tidy. Polite and friendly. Will continue to do business with them.

    • Mary Q

      Date: 05/09/2023

      Very professional and kind. Did a wonderful job. Have so many compliments.

    Castle, The Window People is BBB Accredited.

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