Reviews

This profile includes reviews for Castle, The Window People's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Castle, The Window People

  109 Gaither Dr Ste 309 Mount Laurel, NJ 08054-1704

  
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  Cardo Windows, Inc.

  105 Clark Dr Unit H East Berlin, CT 06023-1165

  

Review Details

• Review fromDeb P

  Date: 01/31/2023

  5 stars
  I had a sliding storm door installed in September of 2022. Installation was terrible. They did an awful job with replacing wood around the door and the spackle that they did was all cracked and all over the wall. Today, 1/31/23, I had a service appointment with ********** He came to my home on time to fix the shoddy job the installers did. He was courteous, explained everything he was going to do, and cleaned up after he was done. Castle Windows needs to employ more people like ************ would definitely recommend Castle Windows to friends.

• Review fromJanet G

  Date: 01/23/2023

  5 stars
  ************** had my the windows in my entire house replaced in 2018. What I like about Castle is the warranty, they have come out to repair the windows, corking, when needed. Do to the cold weather I am having my patio door replaced. Looking forward to that no more drafts. Sorry I didn't do this when my windows were replaced. I have been a satisfied costumer.

• Review fromJasmine V

  Date: 01/18/2023

  1 star
  Horrible experience with their customer service department. Very rude and disrespectful. If I could leave zero stars I would. All they want is your money. I had several windows replaced and a storm door that was supposedto be installed. What was supposed to be a two day job, its turning into two months and still on going. The company is seeking payment without finishing the initial installation and is calling it a service call. When we asked them for a date when they will return we were told that they will not return until we sign the certificate of completion. We do not have a problem with signing but as soon as they complete the job. We are getting harassing phone calls stating that they are going to call the bank to release payment and they are not sending anyone to finish the job. All we want if for the initial job to be completed. Upon reading other reviews I see that they are not trust worthy and I'm afraid if I sign the document without them completing the full job they will not return and I will be stuck making payments on something that is not done.

• Review fromMaria D

  Date: 12/22/2022

  1 star
  Replaced all my windows and doors after Hurricane *****, even those unaffected by the 4 feet of water in my home. The front kitchen window never locked. They came 3 times to fix it and it worked for one day. Since July (10 years later) they have been at my house 3-4 times to measure, take pictures, place an order for new window, and back to take more pictures and measure. Unreal! Three times they were a no show with some assinine excuse, but then reschedule anywhere from one week to 2 months later for their next available even though you were their next call. I suggested I have another company fix the window but that would void my warranty ! Heaven forbid! Do yourself a favor and dont buy from Castle Windows, even with their lifetime ******** warranty.

• Review fromDavid R

  Date: 10/30/2022

  5 stars
  We had all of our windows replaced 10+ years ago. They have been great, seals still intact and they look great. Also a new front and rear door, both still looking great and solid.We called to have some screens replaced and get a new kitchen door installed to deck.Everyone has been very good. Our sales and install team is from the PA area, and I would recommend with no hesitation. ***** did the measurements and the screen replacements. Represent Castle so well. Professional friendly, and very efficient. Looking forward to the door installation.

• Review fromSean M

  Date: 09/30/2022

  1 star
  I don't even know where to begin. June 2nd, I live in a HOA. We told this to the rep who came to our home and gave us their garbage speech. I needed photos of the windows, and three doors that I was looking to purchase along with other information. We were told that nothing would be ordered till I had HOA approval. I had asked ********************* and other reps there for this information 8 EIGHT times till July 6th. We then sent an email canceling the job on July 15 because if they can't give up the info we need, then I won't go through with the install. A month later I called for a refund for the depots which we placed, and they said they didn't know about a cancelation or any issues. They ordered the windows and doors without any approval. They said they made a managerial decision. I still didn't have the photos and documents I needed. I went back and forth with them and their GM ***. *** likes to give this speech about how good we are and how long I have worked here and been in business for 60 years c*** He threatened with lawyers if we didn't go through with it. They said we had 3 days to cancel, yet anything after the 3 days, they can bs their way till they get what they want and do how they want to do it. He said the windows were done and at their place and the doors were done, they just needed to be painted. Early Sept, we agreed to just get the windows and doors done. We got HOA approval. About mid Sept the windows came but no doors. We were charged 12k when we were told no charges till the job was done. We called and questioned this. *** replied with well since the windows were done, we charged that part. No, they charged the whole thing, and the job isn't done. We were now told that the doors won't be ready till the end of November. This company is HORRIBLE. I don't like to complain much, and I just like to not deal with BS but STAY AWAY from this company. They will give you the run around.

• Review fromMichael F.

  Date: 09/19/2022

  1 star
  Terrible company as for service and warranty of product. Scheduling for repairs has been going on for over two years. They have either canceled or sent the wrong person to do a job that required a crew. There is no communication between each other within the company.There was damage done by installation and incomplete work on windows . Repairs were rescheduled over five times and once again they have canceled today. Dont use this company unless you want poor workmanship and poor customer quality control. ********************** for a business and being trust worthy this company has failed.

• Review fromDawn M

  Date: 09/17/2022

  5 stars
  They were professional and cleaned up after work was completed. Would recommend them.