Customer ReviewsforCastle, The Window People

Wish I could give zero stars. I have been trying to have one sash repaired for the past 4 months. In ********* ******* was canceled because the technician had a medical emergency which turned out to be pink eye. Not my idea of an emergency. In January, the technician diagnosed the problem but did not have the tools necessary to fix it. On March 21, the technician never bothered to show up. Suddenly taken ill. On March 30, I called to confirm my appointment for later that afternoon between three and five. I reminded the ******* department that although I own this home, I do not live there and travel two hours to get to that location. Appointment confirmed. Once again, the technician was a no show. This time, I was informed that the technician had to attend a funeral. Apparently, a last minute funeral occurred between my confirmation phone call and my appointment. Total lack of communication, extremely poor customer ******* and ignorance of customer expectations/needs.

This was my best experience with a home renovation company. Castle is nothing but professional from top to bottom. Start to finish the process was surprisingly fast. when calling the company you reach a live person who listens and gets you to the correct people to keep the process moving forward. Installers went above and beyond to correct issues caused from previous installation. I would recommend to anyone. the product and service were worth the cost.

I am leaving 5 STARS for Castle just based on the presentation and sale of precisely what we needed! Castle's representative, *******, was kind, professional and extremely knowledgeable. Most importantly - he listened! He never pressured us to buy or rush us in our consideration. He thoroughly went through the history and prominence of Castle, and gave us a great side-by-side comparison with the other industry leaders. There really was no comparison when it came down to experience, product quality, reputation and the longstanding family-ownership which we appreciate. I have lived paycheck to paycheck for 53 years and ******* helped work out an easy payment schedule to not only replace the window I needed, but add a brand new one AND install a storm door. Absolutely TOP notch across the board! Thank you *******! We are so happy to be joining the Castle family and will recommend you highly at every opportunity!Sincerely,***********

This company will not stop calling me. I have asked multiple times over the years, even blocking their number and they continue to call me. The best is the last time they called me I said to remove me from their call list, again, and they proceeded to tell me about their "special offer". Only give you name to this company if you want to be constantly harassed.

I wish I could give this company 0 stars. Our windows are actively leaking and causing damage to our trim and dry wall. They are claiming its not cover by the warranty which the warranty states it is. We ask for an appt for repair to the windows which we would pay for. The appt day and time comes and they dont show up. The supervisor states they wouldve needed payment before to even come and they arent coming today. Weve had this appt for 2 weeks so why wouldnt they call and ask for payment if thats the case? Now theyre saying they cant do it in the rain. Shouldnt they call before the appt to reschedule? No call or anything. And all they say is sorry about that. What does it take to have a company take care of their customers?? We have over 15 windows on our house with this company so you think they would treat us with some respect and urgency. **** never recommend this company and sick to our stomachs that we are treated this way.

Very pleased with Castle Windows. In our previous home we had all our windows replaced by Castle and highly recommended them to a friend, who then got a few windows in her home. We had a couple issues over the years but Castle stuck to the lifetime warranty and replaced/repaired what needed to be done. We since sold our home and moved to a new home that needed new windows so i gave Castle a call. ***** and *** are the best!!! They took the time and effort to accommodate us with our purchase. We had all the windows replaced and the installation guys had them all in the same day. They left a few ****** here and there in our molding, and didn't feel that ambitious on hanging our shades and blinds back up (that they removed to replace the windows) but overall we're very pleased with our windows and we highly recommend Castle Windows.

This company will not stop harrasing me. I asked them to stop calling me and they continue to call 4 to 6 times daily.

Installation went fine but the repair work for issues they caused was rescheduled 4 times and is still pending over a month later

This is a worst business. They are keep calling once they have your phone number. Numerous request to stop calls has not worked. Do not trust them and do not do business with them.

I can not give a review of the product or even the presentation but I can tell you about how rude the man who came to my house was.This man show up to my house unannounced. I had made two appointments with two other companies. One who came and gave me a quote and the other I canceled because we decided we won't be able to afford windows at this time. I apologized to the man and stated that we did not have an appointment he proceeded to be very rude and explain that he drove an hour and a half to come to my house. I again apologized but said we can not afford replacement at this time anyway so it would be a waste for him to give his presentation. He cut me off and stated it was clearly something we needed and we must be declining because a more expensive company must have come. I explained I was not interested and he proceeded to **** and then say " where is your husband?" Maybe I am overreacting but that is so disgustingly rude. How dare he assume that the answer would have been any different or that I as a woman was not capable of making the decisions in a house that I purchased. This product could be the most amazing, indestructible, well priced product available in the world and I still would not purchase it simply because of that man's actions. My advise is to find better representation for your company.