Reviews

This profile includes reviews for Castle, The Window People's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Castle, The Window People

  109 Gaither Dr Ste 309 Mount Laurel, NJ 08054-1704

  
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  Cardo Windows, Inc.

  105 Clark Dr Unit H East Berlin, CT 06023-1165

  

Review Details

• Review fromMichael S

  Date: 08/07/2024

  We have been satisfied overall. ***** gave us a great presentation and it was seamless to get a quote and schedule the job. Someone came to measure the windows about a week after (apologize I forgot his name). He was very respectful and informative. The day of install came and a one-man crew showed up in cargo shorts and a cut off t shirt; no company branding on his clothing or truck. We were given a window arrival time of 9:00-11:00 and he arrived at 8:40. I mentioned he was early and he said, "I'm not that early" with an attitude. I just assume contractors will be late because they usually are. Due to restrictive parking on that day, there wasn't somewhere to park his pickup and trailer together and he refused to park them separately on the same block. I got on the phone with the company and we were able to reschedule for the next day. Thankfully, the ***** Crew (******** and ****) came the next day. ******** and **** were AMAZING! They got right to work and were very informative as the project was completed especially when they ran into an issue with one of the window openings needing new wood due to rot. If you decide to go with Castle Windows for new windows, request ******** and ******************* as your installers. Their work ethic and attention to detail is impressive. I would give a 5-star review but knocked it down to 4-stars due to the issue we had on the initial install day.

• Review fromMarianne B

  Date: 04/01/2024

  Wish I could give zero stars. I have been trying to have one sash repaired for the past 4 months. In ********* ******* was canceled because the technician had a medical emergency which turned out to be pink eye. Not my idea of an emergency. In January, the technician diagnosed the problem but did not have the tools necessary to fix it. On March 21, the technician never bothered to show up. Suddenly taken ill. On March 30, I called to confirm my appointment for later that afternoon between three and five. I reminded the ******* department that although I own this home, I do not live there and travel two hours to get to that location. Appointment confirmed. Once again, the technician was a no show. This time, I was informed that the technician had to attend a funeral. Apparently, a last minute funeral occurred between my confirmation phone call and my appointment. Total lack of communication, extremely poor customer ******* and ignorance of customer expectations/needs.

• Review fromCraig U

  Date: 03/05/2024

  This was my best experience with a home renovation company. Castle is nothing but professional from top to bottom. Start to finish the process was surprisingly fast. when calling the company you reach a live person who listens and gets you to the correct people to keep the process moving forward. Installers went above and beyond to correct issues caused from previous installation. I would recommend to anyone. the product and service were worth the cost.

• Review fromLance D

  Date: 02/18/2024

  I am leaving 5 STARS for Castle just based on the presentation and sale of precisely what we needed! Castle's representative, *******, was kind, professional and extremely knowledgeable. Most importantly - he listened! He never pressured us to buy or rush us in our consideration. He thoroughly went through the history and prominence of Castle, and gave us a great side-by-side comparison with the other industry leaders. There really was no comparison when it came down to experience, product quality, reputation and the longstanding family-ownership which we appreciate. I have lived paycheck to paycheck for 53 years and ******* helped work out an easy payment schedule to not only replace the window I needed, but add a brand new one AND install a storm door. Absolutely TOP notch across the board! Thank you *******! We are so happy to be joining the Castle family and will recommend you highly at every opportunity!Sincerely,***********

• Review fromDerek S

  Date: 01/29/2024

  This company will not stop calling me. I have asked multiple times over the years, even blocking their number and they continue to call me. The best is the last time they called me I said to remove me from their call list, again, and they proceeded to tell me about their "special offer". Only give you name to this company if you want to be constantly harassed.

• Review fromLauren E

  Date: 01/26/2024

  I wish I could give this company 0 stars. Our windows are actively leaking and causing damage to our trim and dry wall. They are claiming its not cover by the warranty which the warranty states it is. We ask for an appt for repair to the windows which we would pay for. The appt day and time comes and they dont show up. The supervisor states they wouldve needed payment before to even come and they arent coming today. Weve had this appt for 2 weeks so why wouldnt they call and ask for payment if thats the case? Now theyre saying they cant do it in the rain. Shouldnt they call before the appt to reschedule? No call or anything. And all they say is sorry about that. What does it take to have a company take care of their customers?? We have over 15 windows on our house with this company so you think they would treat us with some respect and urgency. **** never recommend this company and sick to our stomachs that we are treated this way.

• Review fromKim S

  Date: 12/27/2023

  Very pleased with Castle Windows. In our previous home we had all our windows replaced by Castle and highly recommended them to a friend, who then got a few windows in her home. We had a couple issues over the years but Castle stuck to the lifetime warranty and replaced/repaired what needed to be done. We since sold our home and moved to a new home that needed new windows so i gave Castle a call. ***** and *** are the best!!! They took the time and effort to accommodate us with our purchase. We had all the windows replaced and the installation guys had them all in the same day. They left a few ****** here and there in our molding, and didn't feel that ambitious on hanging our shades and blinds back up (that they removed to replace the windows) but overall we're very pleased with our windows and we highly recommend Castle Windows.

• Review fromAaron M

  Date: 12/22/2023

  This company will not stop harrasing me. I asked them to stop calling me and they continue to call 4 to 6 times daily.

• Review fromRobin L

  Date: 11/13/2023

  Installation went fine but the repair work for issues they caused was rescheduled 4 times and is still pending over a month later

• Review fromNilesh D

  Date: 09/21/2023

  This is a worst business. They are keep calling once they have your phone number. Numerous request to stop calls has not worked. Do not trust them and do not do business with them.