Business Profile
Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
This profile includes reviews for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 527 Customer Reviews
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Review fromMary M.
Date: 02/13/2023
1 starOn 11/3/2022 I called and canceled my 4 programs with American Water Resources. As of 2/10/2023 they continue to withdraw money from my bank account. I spoke with a senior supervisor and she agreed they owe me a refund. Now this company is saying I canceled on 2/10/2023 and I can not get transferred to another supervisor. I give this company zero stars. They are not honest & trustworthy.
American Water Resources, LLC
Date: 02/15/2023
Hi ****. I've shared your review and contact information with our account specialist team. They will be in touch with you shortly. Thanks.American Water Resources, LLC
Date: 02/16/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Mary M.
Date: 02/16/2023
No, a customer service team member has NOT reached out to me. I canceled my 4 policies on 11/3/2022. You withdrew money from my banking account on 11/10/2022, 12/10/2022, 1/10/23 & 2/10/2023. I am requesting a full refund. Thank you.Mary M.
Date: 02/16/2023
I need the BBB to assist .Review fromLes T.
Date: 02/11/2023
1 starI've been trying to resolve a water line claim issue for 44 days. The first contractor declined tge job. I waited four days before tge sevond contractor came.bThey reduced my benefits by $350 before they even sent a contractor. I went ten days without waterl The contractor said he never received the $350 AWR has been unable to tell me where the money went. Emails to the appropriate claims department have gone unanswered for almost a month. The reps I have spoken with have a poor command of the English language and hang up when you ask to speak to a supervisor. After 40 years' experience in Financial services, this is the worst experience I have ever had. It's frustrating that no one will help.American Water Resources, LLC
Date: 02/11/2023
Hi Les. I've shared your review and contact information with our account specialist team. Someone will be reaching out shortly for assistance. Thanks.American Water Resources, LLC
Date: 02/23/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromLinda T
Date: 02/09/2023
1 starTheir insurance requires you to pay additional money for a service already covered by that insurance.
Our water heater broke. In order to get a new water heater I was told I would have to pay an additional $325.00 for a plumber to put the new heater in. I asked if I could buy the heater myself & submit my receipt for reimbursement since I was told my insurance covered up to $1,000 & my husband would install it. When I refused to pay the $325.00, they just closed my claim & said there was nothing they could do.American Water Resources, LLC
Date: 02/10/2023
Hi Linda. For assistance, please visit us online at https://www.awrusa.com and click the "Live Chat" tab on the right side of the page during standard business hours to speak with a customer service representative. Thanks.Review fromBridgett S
Date: 02/08/2023
1 starI've Been Contacting American Water Solution Company For A Year Or More Trying To Resolve An Paid For Insurance Plain That Keeps Being Swept Underneath The Rug.
Payment's Are Still Being Made. I've Talked With American Water Solution Numerous Times And Most Of The Representative's Day That They're Waiting For A Completed Written Proposal From This Company By The Name Of Merlo Plumbing Company My Claim Number Is 723019. I Haven't Gotten Phone Calls Back From Management Each Time I Had Asked For One. I Just Want The Work Done As My Contact Listed.
In Regards To My Complaint If Not Resolved I Request A Full Refund.
From The Beginning Of My Contact To Date That's Issued By The BBB.American Water Resources, LLC
Date: 02/10/2023
Hi Bridgett. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you soon. Thanks.American Water Resources, LLC
Date: 02/23/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromJoan W.
Date: 02/08/2023
1 starI signed up for the In-Home Plumbing coverage. When I called to request a plumber I was transferred to six different customer service agents and two hours later did not have an appointment scheduled. The agents were inept -- this includes the supervisor. If this is any indcation of the service should there be a big problem, this was no company to work with so I cancelled my coverage.
The water company is separate from the insurance company and plays ignorant in being able to assist.
My recommendation -- DO NOT TAKE OUT THE IN=HOME OR SEWAGE COVERAGE OFFERED BY AMERICAN WATER.
Joan WAmerican Water Resources, LLC
Date: 02/09/2023
Hi Joan. I've shared your review with our account specialist team. Someone will be reaching out to you shortly. Thanks.American Water Resources, LLC
Date: 02/16/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromChristine D
Date: 02/08/2023
1 starAfter years of paying for Water/Sewer protection, contacting this company for services needed for major repair of the sewer line was unanswered. Also, after providing all information asked to open a claim, the conversation ended after debit card information was given without verification the claim was opened or assigned. Iwas put on hold and then the call was lost. Consequently I cancelled the card. I then spoke with a supervisor who assured me that a claim was opened and I would hear from the contractor that day. A contractor never called. I approached using their website and was met with "We're sorry, we are having difficulty verifying your account information."American Water Resources, LLC
Date: 02/09/2023
Hi Christine. I've shared your review with our account specialist team. Someone will be reaching out shortly. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromCatherine B
Date: 02/07/2023
1 starAmerican Water Resources has not honored their promise to give "hassle-free" quick response to water-line repair advertised in the AMAC magazine that promotes this service.American Water Resources, LLC
Date: 02/08/2023
Hi Catherine. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 02/09/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromTerrance E.
Date: 02/04/2023
1 starI have had the worst experience with this company. First they gave me the run around for 3 months about replacing my sewer line. They kept sending out His and Hers Plumbing who also was giving us half service. But finally they approved the work and the The company they hired to do the sewer line replacement did a half job and not a month after they claim the replaced the line same issues. Here we are 6 months after we still going back and forth with them. There so called escalation team members C***** ******** has been no help. He tells the work has been approved by them to come out and redo the work I call Hers and His plumbing and they say the know nothing about an approval. So after 6 months of this I came out my pocket to get the line replaced to find that they never replaced anything all Hers and His plumbing technician Howard and his Supervisor did was cut small portions of the line and added parts of PVC pipes inside the old clay pipes. Now that I am getting it replaced correctly I see that there is still large blockage from roots in my pipes. This one the most unprofessional companies and they have no issues lying to you and giving you the run aroundAmerican Water Resources, LLC
Date: 02/06/2023
Hi Terrance. I've shared your review and contact information with our account specialist team. Someone will be reaching out soon for assistance. Thank you.American Water Resources, LLC
Date: 02/23/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromROBERT K.
Date: 02/03/2023
1 starON 2/11/22 AMERICAN WATER RESOURCES OFFERED ME A THREE FOLD COMBO SPECIAL PROMOTION FOR WATERLINE,/SEWERLINE WITH IN HOME PLUMBING COVERAGE. FOR WHICH I PAID $230,30 WITH MY MASTERCARD.ON 2/11/22. IN RETURN FOR THIS PAYMENT I WAS TO BE REFUNDED MY PREVIOUS PAYMENTS OF $358.14. TO THIS DATE I HAVE NOT RECEIVED D MY REFUND.I HAVE CALLED CUSTOMER SERVICE THIRTEEN TIMES BETWEEN 3/10/22 AND 2/02/23.ON APPROIMATELY SEVEN OF THOSE CALLS I WAS TOLD THAT THE COMPUTER NOTES INDICATED THAT MY REFUND WAS TO BE MAILED OUT.. ON MY FOURTH CALL ON 6/22/22 I WAS TOLD THAT THE THE REFUND CHECK WAS CASHED. I MOST EMPHATICALLY DENIED HAVING RECIEVED THE CHECK. THE NEXT SEVEN CALLS WERE COSISTENTLY OBSURD.American Water Resources, LLC
Date: 02/04/2023
Hi ******. I've shared your review with our account specialist team. Someone will be reaching out shortly for assistance. Thanks.American Water Resources, LLC
Date: 02/09/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.ROBERT K.
Date: 02/10/2023
AMERICAN WATER RESOURCES REPRESENTATIVE PHONE ME ON 2/06/23. SHE WAS VERY PROFESSIONAL. SHE EXPLAINED THAT SHE WOULD CALL ME BACK WITH A RESPONSE..ON 2/09/23 SHE CALLED TO SAY THE REFUND CHECK WAS IN THE MAIL AND TO PLEASE CALL HER WHEN CHECK RECIEVED. SHE SAID IF I HAVE NOT CALLED HER BACK BY FRIDAY 2/10/23 SHE WOULD CALL ME ON THE FOLLOWING MONDAY 2/13/23ROBERT K.
Date: 02/22/2023
ON 02/15/2023 SP TO CUSTOMER SEVICE REPRESENTATIVE. THE REPRESENTATIVE TOLD ME THAT ICAN EXPECT TO RECIEVE MY REFUND CHECK IN APPROXIMATELY 3 TO 4 WEEKS. I WILL CONTINUE TO UPDATE MY COMMENTS IN 3 T0 4 WEEKSROBERT K.
Date: 02/22/2023
No Text ProvidedROBERT K.
Date: 02/22/2023
REPRESENTATIVE CALLED ON 2/15/23. SHE STATED THAT I WOULD BE RECIEVING MY REFUND CHECK IN 3 TO 4 WEEKSReview fromIta M
Date: 01/27/2023
5 starsExcellent customer service support. Excellent, professional, knowledgeable, courteous service men. They went above and beyond to solve my problem.American Water Resources, LLC
Date: 01/28/2023
Thanks for the feedback, Ita!
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