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Business Profile

Gutter Cleaning

Ned Stevens Gutter Cleaning & General Contracting, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.97

Average of 111 Customer Reviews

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Review Details

  • suzanne l

    Date: 07/31/2025

    *** Stevens came out to clean my patio. My patio is 15 years old. The patio color had changed and was darker with some **** and mold. Tried a few times to clean it with expensive cleaners and it just got darker and a mess. After *** Stevens cleaned my patio it looks band new. The guys were professional, went right to work and did an excellent job. Please let your workers know how much I am appreciating their work!

  • James A

    Date: 06/14/2025

    *** Stevens sent a gutter cleaning crew even though, on a phone call with a representative, we had already discussed that I wasn't ready to schedule a date for service. When I called to complain the representative explained that it was a system error, but never apologized. Instead she went into a hard-sell to get me to stay-on as a customer. Since becoming a "full-service" business they have become quite aggressive in their sales tactics.

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 06/16/2025

    *****,Based on the information provided in this review and the associated email, we are unable to locate any account in our system that matches your experience. We would like to discuss this matter with you immediately. Please contact ******************** so that a manager can assist you.

    James A

    Date: 07/25/2025

    ********** I'm certainly not interested in helping your business, nor being a customer any longer. Why would I want to take the time to have one of your managers contact me? The aggressive sales tactics you have in place are part of your business model and I have no doubt that you are aware of them.For anyone reading this, *** Stevens has changed to a subscription model (like most other service businesses out there). The goal is to hook you into a recurring plan. If you want them to come on an as-needed (non-subscription) basis the fee is significantly higher than if you subscribe. However, their subscription "deal" is still higher than most local services' one-time fee -- at least in my area of southern ** -- and you don't get the option of picking the timing. So, if your gutters are in good shape you still will have a gutter crew coming out. They will give you a text about 2 minutes before their arrival so that you don't have time to cancel/delay the ********** consumers, we are better off with as-needed gutter service than recurring, 2-4 times a year, subscription "deals" that *** Stevens offers.

  • Tom H

    Date: 06/10/2025

    They were here for ten minutes and only cleaned a few of our many gutters. This company is a scam and should not be used.

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 06/11/2025

    ***, we fully guarantee all of our work, and have been in business for over 60 years, and would like to have a manager speak with you regarding this review. Please contact *********************

  • Alfred F

    Date: 06/07/2025

    Total Scam! *** Stevens charged me $167 for gutter cleaning that was never done. I have a Ring camera that recorded them taking the ladder off the truck then walking around taking pictures of the house, and putting the ladder back on the van. This was a total of 6 minutes time. No work was done. They faked it and billed me. ***** this company at all costs.

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 06/09/2025

    Al, we have tried to contact you regarding this review. We would like to arrange a manager visit to your home when you are there to address your concerns. Please contact ******************** so we can talk to you.

  • GERALDINE F

    Date: 05/28/2025

    THE YOUNG men do a very thorough job of cleaning the gutters, also reconnected the attachment to the downspout cleaned up properly I was glad to have such a good cleaning, new roof installed last year

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 05/29/2025

    Thank you very much for your review! We appreciate your feedback.

  • Kristin N

    Date: 04/10/2025

    Great job with gutter cleaning and blowing off patio; driveway and beds after cleaning.

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 04/11/2025

    Thank you Very Much *******! We appreciate your review!

  • Joshua S.

    Date: 01/21/2025

    Had previously used them for their gutter cleaning so I decided to engage their services for a gutter installation. Technician ripped up the drip edge upon removal, requiring me to have to call out my roofers to replace to maintain warranty on my roof. Didn't finish the job as the fascia on rear of house was rotted out. Had to arrange another company to come repair & wrap the fascia, doubling the cost of install. It's been over a month since the gutters were supposed to be installed and I have 50ft piece of gutter in my yard and no gutters on the rear of my house. Overall, combined with a charge from a dryer cleaning that was never done, NedHomes has cost me an extra $1600. I've lived in *** for 30 years and would strongly recommend looking elsewhere for any service they provide.

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 01/23/2025

    Thank you for sharing your feedback with us. We're sorry to hear that your experience wasnt up to expectations. We truly value your business and want to make things right.Regarding the Dryer Vent Cleaning Service, wed be happy to send a crew out to inspect the work. Please let us know if youve noticed any issues with your dryer vent since our service, and we will address it.Additionally, we werent aware that the contractor had completed the fascia installation. We have reached out to you by phone and would like the opportunity to send a crew back to your home and finish the job to your satisfaction. If permissible, we would like to send a crew on 1/27/2025 to finish this installation.

  • Eric H

    Date: 01/01/2025

    The did a great job cleaning the gutters and blowing leaves off porch and walkway.

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 01/02/2025

    Thank you so much for your glowing 5-star review! Were thrilled to hear that you were satisfied with our gutter cleaning and leaf blowing services. Your support means a lot to us, and we look forward to serving you again in the future! If you need any further assistance, please dont hesitate to reach out.

  • Elissa O

    Date: 11/13/2024

    I and my family have been customers of ********************** (Now called Neds Home I think) since 2008. *** never had a complaint. Theyve worked with me through good economic times and bad. They worked with me on pricing when my husband unexpectedly passed, and, one March visit after he died they very kindly helped me remove the Christmas lights we had to leave up for a year. (I had no ability to remove them and *** Stevens crew did it gratis.!!)Likewise theyve helped me replace my outdoor spotlights. This company and its crews believe in old-fashioned building old-fashioned good will with its customers and THAT is what keeps customers loyal. Ive had them vacuum out my vents, clean my gutters 4Xs a year since 2008, clean my roof once of ****/algae stains and, two years ago they worked with me on pricing to install brand-new gutters on my home.They did a very nice install!Needless to say Ive been very very pleased with their services.Thank you, *** Stevens!

  • Jack I

    Date: 11/11/2024

    I have been using this company for two years, for twice a year gutter cleanings. The problem is that they call you every day of the year trying to either sell you services you already refused, or new services. I wonder how many people take them up on their constant harassment offers? Asking them to stop does no good. Even if you cancel your service, you will still get harassed. They restrict their numbers so that you can't block them, but constantly leave voice mail messages. Never give them your phone number! Clean gutters are not worth the harassment penalty.

    Ned Stevens Gutter Cleaning & General Contracting, Inc.

    Date: 11/12/2024

    Since you contacted us yesterday to inform us that you no longer want any calls from us, we have opted you out of any communication from our company. We are currently looking into this matter as we are not seeing your concerns on our end. If you have any further questions regarding this matter, please contact *********************

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