Complaints

This profile includes complaints for Ned Stevens Gutter Cleaning & General Contracting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ned Stevens Gutter Cleaning & General Contracting, Inc. has 3 locations, listed below.

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  Ned Stevens Gutter Cleaning & General Contracting, Inc.

  11 Daniel Rd Fairfield, NJ 07004-2506

  
• 

  Ned Stevens Gutter Cleaning and General Contracting

  45660 Woodland Rd Sterling, VA 20166

• 

  Ned Stevens Gutter Cleaning and General Contracting

  14610-11 Old Gunpowder Rd Laurel, MD 20707

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/25 I phoned Ned Stevens Gutter Cleaning to inquire about their ability, availability, and pricing to repair a gutter on the top floor of my home (next to the upper part of the roof) and accompanying downspout. I found out the company had been renamed **********. The representative who took my call said they had been in business for 60 years and had serviced many homes in my area, and acted as if he was familiar with the house. When I described the problem he asked whether it was on the lower or upper floor of the house. I specifically told him it was the upper floor and corrected him twice on that matter. He said I did not have to be home for the repair. I had to wait over a week for the workers to show up. When they finally did show up they pulled out their ladders and started putting them up to the first floor gutter. I had been told I did not need to be home but as their lead repair *** said thank goodness I was there to correct their mistake. As soon as I showed them the (obvious) problem area, they said it was too high for them and they would have to consult with management about sending another team. I checked in with ***** by phone several times and was told a decision was pending. I was finally told today (9/19) that in fact the gutter was too high and due to the risk not the kind of work they are able to do. They have promised to return my $100 deposit in the next 10 business days. We will see if this happens, but meanwhile I have wasted nearly two weeks and lots of phone calls on these people. Perhaps not surprisingly, it turns out ***** is now owned by a holding company out of *******. Had they actually come out to the house and looked at the job all this could have been avoided. I found their approach to doing business misleading: clearly their business model of doing all diagnosis and estimate on home repairs by phone does not work.

  Business Response

  Date: 09/19/2025

  Thank you for your feedback. We take all customer concerns seriously and appreciate the opportunity to respond. At Neds Home, we operate using an automatic scheduling system that works off of a lead time to ensure we are setting realistic and appropriate expectations for our customers. This approach allows us to plan efficiently and maintain timely service across our customer base. Were very glad that you were home at the time of service to help clarify the exact location of the gutter issue. We acknowledge that there was a data entry error regarding the placement of the gutter needing repair, and we addressed this with our office team when you contacted us on 9/15/2025. Your call helped us catch and correct that mistake, and we appreciate your communication. Its important to note that there is a significant difference between our standard gutter cleaning services and a custom gutter installation or repair. Gutter cleaning typically requires basic ladder access and tools, while installation or repairespecially on a second storyrequires fabricating a custom gutter on-site, lifting it safely up a ladder, and securing it to your home. This process requires clear, safe ladder placement and sufficient space to work around the installation area. In this case, our field team determined that there were obstructions in front of and to the sides of your home, such as trees and bushes, that prevented the safe placement of ladders necessary for the work. We never want to walk away from a job, but the safety of our crews is our top priority, and we must make difficult decisions when the working environment poses safety concerns. Regarding your deposit, we reviewed your account and can confirm that the $100 deposit has been refunded to the card ending in 0657. Please allow 710 business days for the funds to appear, depending on your financial institution. We understand your frustration with the delay and the inconvenience you experienced. While our remote diagnosis model works in many cases, we acknowledge that it may not be suitable for every scenario. We are constantly evaluating our systems and processes to improve clarity and customer satisfaction. Again, we appreciate your feedback and the opportunity to clarify our position. We remain committed to transparent, honest communication and safe, professional service.
  

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to find an old friends phone number by name, and this company advertise free information, which I never got incidentally. After attempting to get the information through this company, I finally gave up.Then, when I received my Discover bill, I saw that ****** had authorized a payment to them of $26.89, a completely unauthorized transaction. I think it is some kind of a scam in advertising by this company, and am demanding a total refund of $26.89j

  Business Response

  Date: 09/04/2025

  Thank you for bringing this to our attention. Unfortunately, we were not provided with enough information to properly investigate your claim. The address mentioned does not appear to be valid when searched, and we do not service that area. Additionally, we do not offer any services at the price of $26.89. Our company has been in business for over 60 years, and we take great pride in our reputation. We would not have earned the trust of our customers or remained in business this long if we were operating in a dishonest or deceptive manner. We provide free quotes over the phone, and a valid credit or debit card is only collected when a customer books a confirmed service. Based on your statement, it also seems you may not have had direct contact with one of our representatives, which we take seriously and are happy to address. To help us investigate further, could you please provide: The phone number or address to which we gave a free quote, or The last four digits of the credit card that was charged? Without this information, we are unable to verify any interaction or transaction. We are committed to resolving this and will gladly look into it once the necessary details are provided.

  Customer Answer

  Date: 09/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was done in ** and correspondence goes to *** 

  Customer Answer

  Date: 08/01/2025

  When the window cleaners came, all they did was hose down the windows. There was no soap, there was no rubbing, no drying. They were not sparkly clean. They were spotty. I have sent multiple messages through the website, indicating that we are not paying for this shotty workmanship. The job was not done as it should have been so why would we pay almost $300 for it. No one responded to my emails and now service charges are getting accrued. I was given no heads up about the day that the people were going to arrive and several of my screens were ripped because they didnt take care and move them and I was not given notice to move them.This invoice needs to be zeroed out.

  Business Response

  Date: 08/05/2025

  We sincerely apologize for the lack of communication and for not addressing your concerns in a timely manner. This is not the level of service we strive to provide, and we take full responsibility for that.
  We stand by the quality of our work and are committed to making this right. While we understand your frustration, we would greatly appreciate the opportunity to re-perform the window cleaning servicethis time when the screens are off the windowsto ensure a proper, thorough result that meets expectations. To help us better understand and address the concerns, please provide photos of the affected areas by emailing them to our customer service team at ********************* Additionally, we want to clarify that we use a water purification method to clean gutters and windows, which may differ from traditional cleaning methods. We apologize that this was not made clear during the booking process, and we understand how this may have contributed to your concerns.

  Customer Answer

  Date: 08/05/2025

  
  Complaint: 23589468
  
  I am rejecting this response because:
  
  We have already taken care of re-cleaning the windows. To make it right, you can just zero out this bill, please
  
  Regards,
  
  ****** ******

  Business Response

  Date: 08/08/2025

  At *** Stevens, we are committed to providing a high level of customer service and ensuring that our customers are treated fairly and respectfully. After a thorough review of the situation, we acknowledge the customers concerns and, in our best efforts to make this right, we have made an adjustment to the billing on their account. As a result, the customer no longer owes any outstanding balance. We hope this resolution reflects our commitment to customer satisfaction, and we apologize for any inconvenience this matter may have caused. If the customer has any further questions or needs additional assistance, we encourage them to reach out to us directly.

  Customer Answer

  Date: 08/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this service in 2024 after I got notice of them coming to clean my gutters. They came anyway so I paid in good faith. I got a notice 6/13/25 they were on their way and I called to cancel. They again came anyway. Even after refusing service they came and billed me. Now they are charging late fees on a service I did not want.

  Business Response

  Date: 08/25/2025

  After conducting an internal investigation, we spoke directly with the customer five days ago to address their concerns. As part of our commitment to doing right by our customers, we have handled the issue internally and offered to credit the customers account accordingly. *********************related concerns seriously and regret any inconvenience this situation may have caused. Our goal is always to ensure clear communication and customer satisfaction, and we believe this resolution reflects our intention to make things right.

  Customer Answer

  Date: 08/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address what I consider a misleading and inappropriate billing practice concerning the recent invoice issued for service at ******************************************************** from Neds Home On Sunday, February 16, 2025 I contacted their office by phone to request urgent gutter cleaning service. During that call, I was informed that due to weather uncertainties, the timing of the service could not be confirmed and guaranteed. I made it clear over the phone that if the service could not be performed promptly, I would hire another company.Given the uncertainty, I canceled the request verbally over the phone and moved forward with All Clear Professional Window, who successfully completed the job. I have sent Neds Home attachments for a confirmation of the payment made to All Clear Professional on February 25, 2025, as evidence of their work done on February 24, ******* is therefore completely unacceptable that I received an invoice from **** ************ for a service that was not confirmed. On April 30 2025, I have requested that they immediately void this invoice and ensure that no charges are made or pursued, BUT they did not answer my message yet.I asked them to confirm in writing that this billing error has been corrected and that no payment is expected. BUT nothing so far. That is why I am complaining here.P.S. All the above details were already communicated to them over the phone a couple of weeks ago. If they have call recordings, they should refer to them for confirmation.Sincerely,=============================================================Below is part of their invoice ***** Home ************** Work Order/Invoice ID: ******* Phone Number: ************** Completion Date: 02/24/2025 Original Amount Due: $200.95 Service Charges Incurred: $2.93 Days Past Due: 45

  Business Response

  Date: 05/08/2025

  We appreciate the opportunity to address this matter. At the time the service was scheduled, we were unaware that the customer had hired another company to perform the gutter cleaning. We were not notified of any changes or cancellations prior to our team arriving at the property. It was only at that point that we were informed another company had already completed the work. In an effort to demonstrate good faith and maintain a positive relationship, we have elected to issue a full credit for the gutter cleaning service, even though the work had been scheduled and resources allocated.
  We hope this resolution is satisfactory and reflects our commitment to customer satisfaction.

  Customer Answer

  Date: 05/19/2025

  Thanks a million for the resolution of this issue. Sorry I did not check the BBB website email. I was expecting emails from my regular Gmail account. I should have known. 

   

  I see they have resolved the issue through the email they sent you, though they lied about the fact that I did not inform them over the phone that I will be canceling the service if they don't show up on time. 

   

  I asked them via email to send me a confirmation email stating that the case has been closed on their end, but they did not issue me any written confirmation. 

   

  Would you please ask them to send me a written confirmation via my email address, *********************************************************************************************************, and if possible, also at my address, ****************************************************************

   ? 

   

  This is for record keeping purposes. 

   

  Thanks again for your help. 

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company insists that I owe $288.69 ************ over a two year period.On August 22, 2024 I paid the statement that I received with a balance of $266.57 .This was paid in full and received by *** Stevens . I have asked repeatedly for a bill outlining dates of services and credits .Instead I received a threatening letter.

  Business Response

  Date: 01/30/2025

  Thank you for bringing this matter to our attention. . On August 27th,2024 we received a payment from this client in the amount of $265.57, which was processed and credited to their account in full.  On January 28th,2025 we received a request for a detailed breakdown of the services provided and any credits applied to their account. This information was emailed to the email address associated with their account, ending in *@*******. I have also taken the liberty to email this outline of services to the email address associated with this complaint. We understand the frustration that comes with receiving unclear statements, and we truly apologize for any confusion caused by the communication thus far. Please know that it is always our goal to provide transparent and clear information to our customers. We are happy to resend the service outline if needed, or to address any further questions.

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Stevens was supposed to do a gutter cleaning late 2023. They did it earlier than they were supposed to. I told them not to come before a certain date and they did. I had to call them to come back and redo the service becuase more leaves fell in the gutter. They supposedly came back but did not clean out all the gutters becasue upon inspecting the gutters, there were still leaves in the gutters. They are charging and threating to send this issue to a collections agency. I haev called numerous times and I am not able to geta decision maker on the phone. There is NEVER a manager or someone of authority I can speak to. ******** customer service ! Worst company I have every dealt with !!

  Business Response

  Date: 01/27/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had with us previously and are grateful for the opportunity to send our crew members to reclean. On January 25, 2025, our records show that a manager spoke with the client and addressed their concerns. We want to clarify that payment for the service was not due until after the return visit was completed. To further resolve the situation, we offered a billing adjustment of $107.23, bringing the total for the service down to $95.00. We appreciate your understanding and patience, and were happy to have had the chance to resolve this for the customer.

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** the company to do window washing. The technicians left the windows worse than they were before they started.

  Business Response

  Date: 12/26/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We value every opportunity to address our customers' feedback and ensure their satisfaction with our services.
  
  We appreciate your patience and understand that you have some issues regarding the job completed at your home in April 2024. When you initially expressed your concerns, we offered to return to your home in April to resolve the matter in good faith. We truly believe in delivering high-quality service and want to ensure that any issues are promptly addressed.
  
  To further demonstrate our commitment to your satisfaction, we are willing to schedule a visit to your home this coming spring. Our goal is to make sure you are completely happy with our work and to resolve any lingering concerns you may have.
  
  Please feel free to reach out to us directly at ************ or ******************** so we can arrange a convenient time for our return visit. We look forward to the opportunity to serve you again.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are taking advantage of a senior citizen . I told them in the spring when I had a hard time paying for the service to stop.Yesterday 11/22/24 they showed up again unannounced and charged me $166 . They wont stop!I told the man that was working to stop he said something in some other language and continued on. I cant afford to eat and theres thieves like this running shifty business eating good ****** ********

  Business Response

  Date: 12/06/2024

  At ***** Home, we are committed to working with our customers to resolve any issues in a fair and constructive manner. In good faith, we are offering to credit the full amount of the bill to ensure a positive resolution.
  We want to note that we previously reached out to the customer in the spring regarding updating their payment information. At that time, the customer indicated they would follow up with us, but we have not received further communication.
  We hope this offer to credit the bill demonstrates our commitment to resolving this matter and maintaining a positive relationship with our customers.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/23/2024 1st appt. they never came, never called. I called at 3:15 p.m. to find out where they were. They could not come. They had run out of time and sunlight.10/24/2024 2nd appt. they came at 9 a.m., nearly taking down the wires to my house as they pulled up the driveway. I alerted them to that. The three of them still sat in their truck for several minutes, even after I greeted them and was standing on my porch, waiting, for several minutes.Then they started working on the left side and at the front of my ******** approximately 10:30a.m. they suddenly left my property. and were on a public street.I was surprised that they would leave so soon. I ran out my back door to chase them.When I came out, i noticed that the right side of my house was untouched, not worked on.I ran after them and caught up with them and asked them twice if they were coming back.They got an employee on their cellphone for me.He told me that they were afraid of damaging the *************************, they just left my property without telling me? How can you do that?They should have got someone on their phone to explain- Before leaving my property!That night they sent us the original bill for the original balance! How can you do that for work not done?They should have credited us for the Total Value of the work not done on our remaining ********** was worth more than that $100. credit we had asked ******* can you treat your customers like this?Now, we have to look for a good, reliable, and professional contractor to finish the work.I am so dissatisfied with this company.Their lack of professionalism, work ethic, communication, lack of caring for their customers' ******** opinion of them is based on this, my experience with them, and it is that they do not care about their customers.

  Business Response

  Date: 11/14/2024

  Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to resolving any issues. In response to this complaint, we would like to offer a refund of $92.47, which represents the additional amount we would have charged for a gutter cleaning for a home the size of yours. This would be in addition to the $100 credit already issued. We hope this resolution will address your concerns, and we are confident that it will provide a satisfactory outcome. We value our customers and appreciate the opportunity to resolve this matter.

  Customer Answer

  Date: 11/15/2024

  Thank you for helping me with my complaint against the business, ****** Home" of *********************************************************

   

  I have read their response, and I would accept their refund offer of $92.47 only in the form of a check that I can cash.

   

  I would not accept their refund offer of $92.47 in the form of a credit or a coupon towards future use because I will not re-hire them.

   

  Could I have clarification on this? How long should this take?

   

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 12/03/2024

  
  Complaint: 22551735
  
  I am rejecting this response because:

  We never used our credit cards to pay ***** Home.

  
  

  Al of our l payments to ***** Home were by check from our checking account.

  
  

  ***** Home does not have our credit card information so, they never could have credited one.

  
  

  Our final payment to ***** Home in October 2024, was therefore $100. less than their original bill to us, and it was paid in full, by check on 10/28/2024.

  
  

  The N.J. BBB received my 11/13/2024 complaint on the business and the 11/14/2024 response email from ***** Home that offered us an additional refund of $92.47, which I accepted, but have never received.

  
  

  I asked them when I should be receiving the additional refund of $92.47 and they said no, a $100. credit had already been issued.

  But that credit was in October!

  
  

  That response does not honor their response to BBB of 11/14/2024 that in addition to the $100. credit already applied to our final payment of October; we would be receiving an additional refund from them for $92.47!

  
  

  I have just checked with my bank and there have been no random deposits from ***** Home.

  
  

  I have tried to clarify everything.

  
  

  Let me know if you need any more information.

  
  

  I appreciate your work.

  
  

  ***** F. *****

  
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/05/2024

  We apologize for any confusion regarding this matter. After reviewing the situation, we would like to confirm that we are offering to send a check in the amount of $92.47 to the customer.
  We remain committed to finding the best resolution of this issue and ensuring customer satisfaction.

  Customer Answer

  Date: 12/06/2024

  
  Complaint: 22551735
  
  I am rejecting this response because:Ned's Home,

  
  

  Any "confusion " to refund me was on your end.

  
  

  On 11/14/2024, through the ********** BBB, you had clearly offered me a refund for $92.47.

  On 11/15/2024, through the ********** BBB, I had accepted that offer.

  
  

  On 12/2/2024 by email, your agent wrote to me that the offer and refund check did not exist.

  
  

  That is entirely your confusion.

  
  

  Send the check promptly.

  
  

  ***** F. *****

  
  

  
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/07/2024

  We are currently looking into this matter with our accounts payable team to look into the check that was offered by our supervisor. 

  Customer Answer

  Date: 12/16/2024

  
  Complaint: 22551735
  
  I am rejecting this response because: And so, where is the check?
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/16/2024

  We have processed the check and it has been sent out to the customer. Please note that our standard processing time for checks is approximately two weeks. Additionally, we kindly ask the customer to allow up to one week for the check to be received via mail. We appreciate your understanding and patience in this matter.

  Customer Answer

  Date: 12/31/2024

  
  Complaint: 22551735
  
  I am rejecting this response because: I am still waiting for the refund check in the amount $92.47 as promised on 12/17/2024.

  The check has not arrived yet.

  
  

  
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/31/2024

  Thank you for your patience regarding your reimbursement promised by the Better Business Bureau. We apologize for the delay in receiving your check.
  
  To resolve this, we will issue a new check promptly. If you have any further questions or need assistance, please feel free to reach out at ********************************
  

  Business Response

  Date: 01/03/2025

  We overnighted a check to this customer through ***** with a tracking number of 771155497612. From the tracking details it appears the check was received at 10:20am today.