Business Profile

Gutter Cleaning

Ned Stevens Gutter Cleaning & General Contracting, Inc.

Headquarters

Complaints

This profile includes complaints for Ned Stevens Gutter Cleaning & General Contracting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

48 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are taking advantage of a senior citizen . I told them in the spring when I had a hard time paying for the service to stop.Yesterday 11/22/24 they showed up again unannounced and charged me $166 . They wont stop!I told the man that was working to stop he said something in some other language and continued on. I cant afford to eat and theres thieves like this running shifty business eating good ****** ********
Business Response
Date: 12/06/2024
At ***** Home, we are committed to working with our customers to resolve any issues in a fair and constructive manner. In good faith, we are offering to credit the full amount of the bill to ensure a positive resolution.
We want to note that we previously reached out to the customer in the spring regarding updating their payment information. At that time, the customer indicated they would follow up with us, but we have not received further communication.
We hope this offer to credit the bill demonstrates our commitment to resolving this matter and maintaining a positive relationship with our customers.
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/23/2024 1st appt. they never came, never called. I called at 3:15 p.m. to find out where they were. They could not come. They had run out of time and sunlight.10/24/2024 2nd appt. they came at 9 a.m., nearly taking down the wires to my house as they pulled up the driveway. I alerted them to that. The three of them still sat in their truck for several minutes, even after I greeted them and was standing on my porch, waiting, for several minutes.Then they started working on the left side and at the front of my ******** approximately 10:30a.m. they suddenly left my property. and were on a public street.I was surprised that they would leave so soon. I ran out my back door to chase them.When I came out, i noticed that the right side of my house was untouched, not worked on.I ran after them and caught up with them and asked them twice if they were coming back.They got an employee on their cellphone for me.He told me that they were afraid of damaging the *************************, they just left my property without telling me? How can you do that?They should have got someone on their phone to explain- Before leaving my property!That night they sent us the original bill for the original balance! How can you do that for work not done?They should have credited us for the Total Value of the work not done on our remaining ********** was worth more than that $100. credit we had asked ******* can you treat your customers like this?Now, we have to look for a good, reliable, and professional contractor to finish the work.I am so dissatisfied with this company.Their lack of professionalism, work ethic, communication, lack of caring for their customers' ******** opinion of them is based on this, my experience with them, and it is that they do not care about their customers.
Business Response
Date: 11/14/2024
Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to resolving any issues. In response to this complaint, we would like to offer a refund of $92.47, which represents the additional amount we would have charged for a gutter cleaning for a home the size of yours. This would be in addition to the $100 credit already issued. We hope this resolution will address your concerns, and we are confident that it will provide a satisfactory outcome. We value our customers and appreciate the opportunity to resolve this matter.
Customer Answer
Date: 11/15/2024
Thank you for helping me with my complaint against the business, ****** Home" of *********************************************************

I have read their response, and I would accept their refund offer of $92.47 only in the form of a check that I can cash.

I would not accept their refund offer of $92.47 in the form of a credit or a coupon towards future use because I will not re-hire them.

Could I have clarification on this? How long should this take?

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Customer Answer
Date: 12/03/2024

Complaint: 22551735

I am rejecting this response because:
We never used our credit cards to pay ***** Home.

Al of our l payments to ***** Home were by check from our checking account.

***** Home does not have our credit card information so, they never could have credited one.

Our final payment to ***** Home in October 2024, was therefore $100. less than their original bill to us, and it was paid in full, by check on 10/28/2024.

The N.J. BBB received my 11/13/2024 complaint on the business and the 11/14/2024 response email from ***** Home that offered us an additional refund of $92.47, which I accepted, but have never received.

I asked them when I should be receiving the additional refund of $92.47 and they said no, a $100. credit had already been issued.
But that credit was in October!

That response does not honor their response to BBB of 11/14/2024 that in addition to the $100. credit already applied to our final payment of October; we would be receiving an additional refund from them for $92.47!

I have just checked with my bank and there have been no random deposits from ***** Home.

I have tried to clarify everything.

Let me know if you need any more information.

I appreciate your work.

***** F. *****

Regards,

***** *****
Business Response
Date: 12/05/2024
We apologize for any confusion regarding this matter. After reviewing the situation, we would like to confirm that we are offering to send a check in the amount of $92.47 to the customer.
We remain committed to finding the best resolution of this issue and ensuring customer satisfaction.
Customer Answer
Date: 12/06/2024

Complaint: 22551735

I am rejecting this response because:Ned's Home,

Any "confusion " to refund me was on your end.

On 11/14/2024, through the ********** BBB, you had clearly offered me a refund for $92.47.
On 11/15/2024, through the ********** BBB, I had accepted that offer.

On 12/2/2024 by email, your agent wrote to me that the offer and refund check did not exist.

That is entirely your confusion.

Send the check promptly.

***** F. *****

Regards,

***** *****
Business Response
Date: 12/07/2024
We are currently looking into this matter with our accounts payable team to look into the check that was offered by our supervisor.
Customer Answer
Date: 12/16/2024

Complaint: 22551735

I am rejecting this response because: And so, where is the check?

Regards,

***** *****
Business Response
Date: 12/16/2024
We have processed the check and it has been sent out to the customer. Please note that our standard processing time for checks is approximately two weeks. Additionally, we kindly ask the customer to allow up to one week for the check to be received via mail. We appreciate your understanding and patience in this matter.
Customer Answer
Date: 12/31/2024

Complaint: 22551735

I am rejecting this response because: I am still waiting for the refund check in the amount $92.47 as promised on 12/17/2024.
The check has not arrived yet.

Regards,

***** *****
Business Response
Date: 12/31/2024
Thank you for your patience regarding your reimbursement promised by the Better Business Bureau. We apologize for the delay in receiving your check.

To resolve this, we will issue a new check promptly. If you have any further questions or need assistance, please feel free to reach out at ********************************
Business Response
Date: 01/03/2025
We overnighted a check to this customer through ***** with a tracking number of 771155497612. From the tracking details it appears the check was received at 10:20am today.
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My second contracted Gutter cleaning 2024,Neds was reminded not to use the exterior faucet on the right side (facing the house from the street) the left side (if facing the street from the house) due a problem with said faucet on their spring visit. Their attempt to use the faucet failed water flowed onto the ground, in the garage down the driveway. Workers denied any wrong doings. Had no issue prior.On 9/3/2024 alerted of service I immediately called to remind the guys not to use that faucet, to use either of the other two. Away from home I continued grocery shopping. When I arrived home 2 hrs later, I viewed water streaming down my driveway onto the street from beneath the garage door. The workers left the water running. Water ran into the garage and into my bedroom. Neds Home resolve was to issue the bill.
Business Response
Date: 11/06/2024
Thank you for bringing this matter to our attention. We take all customer concerns seriously and are committed to resolving this situation. We will be reaching out to the customer directly to address the issue of the reported spigot damage. As part of our efforts to resolve this matter, we will ask the customer to provide a quote for the damage in question so that we can review and work toward an appropriate resolution.
We appreciate the opportunity to address this issue and will continue to prioritize customer satisfaction throughout this process.
Customer Answer
Date: 11/20/2024

Complaint: 22506616

I am rejecting this response because:
This complaint has not been resolved. I am still seeking assistance in obtaining an evaluation and or assessment.

Regards,

***** *****
Business Response
Date: 11/20/2024
We would like to inform you that we have made multiple attempts to reach out to the customer regarding the issue but were unable to make contact previously. However, we have since emailed the customer directly and are currently awaiting a quote for the faucet damage. We remain committed to resolving this matter as quickly as possible and are fully prepared to move forward once we receive the necessary information.
Initial Complaint
Date:09/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company owns a lawn service called ***** lawn and Pest Control. Besides other companies they are LLC.. they recently purchased a organic lawn service that I had been a customer for a decade. Without explaining anything they switched to a chemical fertilizing regimen and I am allergic. I was paying for organic which is more expensive then chemical I would like at least a partial refund for the time they've owned the company. Something should have been mentioned after acquiring the company that they were no longer organic.
Business Response
Date: 09/12/2024
Thank you for reaching out and providing this feedback. We want to take the opportunity to clarify that we have always been transparent about our practices. While we strive to utilize integrated pest management in our lawn care applications, we have always relied on certain chemical treatments to effectively manage the lawns needs for weeds and grub prevention. This has always been an essential part of our process to maintain the high standards of quality that our customers expect. Our manager spoke with the customer about this yesterday as that part of our business has not changed. Nothing regarding our recent rebrand has changed the way we utilize chemicals at our customers' properties.
Customer Answer
Date: 09/23/2024

Complaint: 22273160

I am rejecting this response because:This complaint has not been resolved. The company took over another company that I was using to spray non-chemical organic fertilizer on my lawn. I was not sent a letter, I was not given a phone call or received a message that I had a phone call I received nothing from this company indicating that they were going to spray anything other than organic fertilizer on my lawn. That is my main complaint. I've had this other company go green for a decade all organic spray. Now some other company takes over uses cheaper non-organic spray which my dog is allergic to and charges the same exact price. Non-organic fertilizer treatment goes for a third of the price of organic and they know that. So no discount was given, no mention was given and this is a fraudulent action they took against me and probably many others who unwittedly kept the service when it was purchased buy them.

Regards,

******* **********
Business Response
Date: 09/24/2024
We have attempted to call this customer. We didn't receive an answer so we left a voicemail for the customer today. Although our business practices regarding fertilization has not changed since our re-brand, in good faith, we are willing to work out something with this customer.
Customer Answer
Date: 09/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* **********
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was originally quoted a price of $400.47 to replace the gutters on my garage. The day the guys came, they immediately left and I called *** Stevens. I was told that the company quoted the work wrong and would be unable to complete the work. Yet, the original quote said "Install all new .032 seamless aluminum gutters on entire house using hidden hangers. Install all new aluminum leader pipes on entire house." This indicated they had not quoted it wrong for the garage as the man I spoke to that last day indicated. He then told me that to come back and do the work it would now cost me $900.47. This kind of bait and switch business tactic is not acceptable and horribly deceptive after a company has quoted a price, I waited weeks for the work to be completed, and no information about the project had changed. I paid for the work after they showed up and am seeking a refund for the difference of the price they originally quoted me.
Business Response
Date: 09/10/2024

Dear *****,
Thank you for reaching out and for allowing us the opportunity to address your concerns. We understand that you have disputed a price discrepancy related to your recent transaction with us. After reviewing the details of your case, we noted that there was a necessary reprice following the initial visit due to additional gutter needing to be installed. We acknowledge that this may have caused some confusion. Our goal is to ensure transparency and clarity in our pricing. We communicated the revised price to you, and we appreciate your agreement to the updated terms. However, we understand that discrepancies can still be unsettling. To resolve this matter, we are offering partial refund in the amount of $250 as that is half of the price discrepancy as a gesture of goodwill. We hope this will address your concerns and demonstrate our commitment to customer satisfaction.
Customer Answer
Date: 09/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please let me know how they will pay the price difference of $250 that they stated?

Regards,

*****************************
Initial Complaint
Date:06/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 2, 2024 I phoned Cincy Gutter Boys which I understand is under the Ned's **** umbrella, to clean my gutters. They finally showed up on June 20, 2024. I was not home when they came, but they texted they were coming. When I arrived home, I noticed one of my shrubs was damaged. I then decided to look at my video doorbell footage and was shocked when I saw their ladder crash onto my front porch, damaging my handrail, two shrubs and the flower pots I had on the porch. It also knocked a coach light crooked. It also showed them dragging their hose through my shrubs. Nobody from the company bothered to let me know this happened. I called the company and told them. I was treated like it was not a big deal. No apology was forthcoming. They said to get estimates for repairs. Estimates for the handrail are not available as it was a gift and was installed in April 2024. I sent information about the cost of new shrubs, but that wasn't good enough for them. They want written estimates. The online prices were not good enough. I felt like they were just trying to get me off the phone. I told them to remove me from their "Diamond Plan" which offers a discount for recurring services. After the shoddy work they performed, I am not even sure my gutters are clean. I want my money back and I want nothing more to do with a company who doesn't have any interest in customer service. Their attitude leaves a lot to be improved upon. I will tell friends about the bad job/service so nobody I know will use them. When I asked for the owner's name, I was basically told the name is a secret. What kind of a company is this? I would like a refund since they offered no other compensation for the damages they caused. I sent the videos to them on 6-27-2024.
Business Response
Date: 06/29/2024
We have credited this job and apologize for any inconvenience caused.
Customer Answer
Date: 06/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
Date:02/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Crew came out on November of 2022 and cleaned my gutters. I didnt check anything, as they have cleaned them several times befor. In the early spring of 2023, I found my front lower gutter damaged, dented and scratched. These are 5 gutters which are 4 years old. I told customer service that no other work was done after or before these guys came out in November. I was told that I should have called back in November and they would in no way accept responsibility They also found mold on *******? needless to say, I canceled all future cleanings. Do not trust this company!!!
Business Response
Date: 02/20/2024
Upon review of the photos there is no way a ladder could have cause this damage, the ladder is placed on the top of the gutter, not the middle. There is a lot of damage to the within a year of the service being performed.
Initial Complaint
Date:02/10/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired them once and cant get them to stop sending me emails, calls, texts, and letters soliciting that I hire them again. Please stop!!
Business Response
Date: 02/11/2024
As requested we will no longer contact this person we will remove them from all automated messaging tomorrow
Customer Answer
Date: 02/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted company to clean gutters. While making appointment salesman attempted to have me sign up for multiple services. Crew arrived to clean gutters. I received a call from *** Stevens that they could not complete the cleaning unless I paid a additional $75 for removal and discard of gutter guards. This was not discussed when making appointment. I agreed as they were already here and I was about to travel for an extended period. During the gutter cleaning crew removed a leader and down spouts damaging attachment straps and drilling unnecessary holes in the siding on my home. I saw the damage afterwards as the crew left without advising. I made several calls over several days requesting the straps be replaced with new. These only cost about $1 each and there are only two straps. I merely wanted what was there prior to their cleaning. A crew was sent the next day, however they did not speak English, attempted to do something I didn't request, and I could not communicate my simple request to them. They called their manager who I subsequently spoke with. After 10 minutes of argument about who's fault this was, I told him we would resolve this in small claims court. The crew left. I received a call from *** Stevens shortly after. In short, I agreed to have them send a crew the following day as long as the crew knew what they were there to do and that they could speak English, so I could communicate with them what needed to be done. The next crew arrived. When I showed the crew member what the issue was, he began talking about my fascia board, which has nothing to do with the issue. He also stated that the mangled leader straps didn't matter and that it was ok. I told him that it mattered to me and told him to leave. I gave this company two opportunities to correct their poor workmanship. Clearly they are incapable. The employees do not accurately record information and attempt upsells. There is no accountability.
Business Response
Date: 02/06/2024
We are willing to credit this bill back to the customer, we apologize for any inconvenience.
Customer Answer
Date: 02/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ned Stevens gutter cleaning showed up to my property unannounced in early fall. They completed a gutter cleaning service, even though the house sits in a clearly heavily wooded areas. Most the surrounding trees still had a majority of the leaves on them, This was all easily visible. When the leaves began to fall, they clogged the gutters, Rendering the service they did useless. This fall we've had record rain. The clogged gutters cannot keep up, and for the first time we've had water issues inside our house, causing property damage. Ive called *** Stevens multiple times over multiple months. They promise they will be out "any day now" or in **** business days. They have failed to show up every time.
Business Response
Date: 01/22/2024
Cleaning your gutters is critical to ensure the gutters are working properly. Most of our service plan customers do 2 to 3 cleaning every fall season. We apologize for any inconvenience this may have caused but we don't think crediting a bill is fair..
Customer Answer
Date: 01/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************

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Ned Stevens Gutter Cleaning & General Contracting, Inc. is BBB Accredited.