Reviews

This profile includes reviews for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

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  LG Electronics USA, Inc.

  2000 Millbrook Dr Lincolnshire, IL 60069-3630

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  LG Electronics MobileComm USA Inc

  10225 Willow Creek Rd San Diego, CA 92131

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  LG Electronics

  8333 NW 53rd St STE 302 Miami, FL 33166-4786

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  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

Review Details

• Review fromCristin H

  Date: 06/04/2025

  1 star
  Over 6 Months Dealing with ****** and ** Over a Leaking Washer I have never had such a terrible experience with a warrantied product as I have with this ** washer. Nine months after purchase, the washer began leaking from underneath the drain pump. Since then, it's been nothing but a nightmare.** has sent out three repair **********s. The first claimed the issue was the detergent drawer. The second told me I was using too much detergentapparently, one pod was too much. The third ********** was the only one who actually disassembled the machine to investigate. However, he never submitted his report.After that, ** kept me in limbo: wait 48 hours, then 35 business days, and finally, up to 30 days to see if the ********** resurfaces. Meanwhile, nothing got resolved.Costcos ********************* acts as a middleman. Theyre friendly, but ultimately powerless** keeps giving them the runaround, and the washer remains broken.** even asked me to tear off the serial number and mail it to them. They now claim theyre processing a replacement washer. Im not holding my breath.Its clear ** is relying on consumer fatiguehoping we give up before they have to honor their warranty. My advice: do not buy ** products. Their warranties are worthless, and their customer service is a maze of delays and excuses.There need to be legal consequences for companies that push defective products and fail to honor their warranties. Scream it to the rafters, post where others can see our issues. Enough is enough.

• Review fromDavid E

  Date: 05/30/2025

  1 star
  Refrigerator stoped working after 6 years. Keep in mind I paid over $2000,00 for this appliance. My family lost over $400.00 worth of food. The service tech which they sent out was her 4 times over 2.5 weeks. He declared the refrigerator unrepairable.** has not been helpful and after about 10 hours of phone calls and being tossed around like a hot potato they told me their was nothing they could do and I wasn't entitled to any compensation or a replacement. They then just stopped talking to me and wouldn't provide real names or employee numbers.I went 3 weeks without a refrigerator and of course had to buy a new one.** has had more than 1 class action Law suit against them and continues to provide poor customer service and sell products that they know are of inferior quality. They claim that their refrigerator will last 20 years but refuse to stand behind any of their words.This has been the worst customer service experience of my life and of course a very costly one. all the while dealing with a cowardly supervisory and management team.Awful experience. if I could rate my experience and this product with a 0, I would.

• Review fromAshley H

  Date: 05/30/2025

  1 star
  ** does not care about their customers! I've had my refrigerator for 1 year in the freezer fan motor went out. It took them 38 days to fix my refrigerator! The first ********** they sent out, never even showed up but told ** that he fixed it. They didn't believe me! Then it took another 25 days to get them to send someone else out to actually fix the refrigerator. They refused to refund me any grocery bills lost. Even though I was told that I would be refunded in the beginning. Every time I called, they would say there were no notes under my account, even though I had called seven times! It took me requesting several supervisors to finally get my appliance fixed. I will never in my life, purchase another ** appliance as long as I live. Stay away!

• Review fromLogan H

  Date: 05/28/2025

  1 star
  Im in disbelief. They practically extorted this poor worker that messed something up in our fridge. Instead of ** addressing it, it appears the maintenance worker was left to either fix it himself or pay for the damage out of his own pocket and on his own time. Is this even legal???? Terrible refrigerator too we bought two and they both broke. Oh and dont even get me started with how long it took to get someone to come out and try to fix it. Ended up just getting a new fridge and fixing the floor that got destroyed after they tried to fix it. Terrible company, terrible refrigerator, TERRIBLE ethics.

• Review fromKalina J

  Date: 05/26/2025

  1 star
  **************** issue. I have a broken machine, and they refuse to send out someone to take a look at it despite it being under warranty still. My warranty expires in 2 weeks and I suspect that they are trying to ride that time out. The first call I made to them was April 8. It is now May 26 and I still have not been able to get someone to look at my broken unit. When I asked to speak to a manager, the customer service agent put me on hold for 15 minutes then hung up. I received multiple "call backs", but there was no one on the line. I waited for many minutes and kept saying "hello". After about 10 minutes they hung up on me.

• Review fromGALINA F

  Date: 05/25/2025

  1 star
  I am a licensed physician and purchased an ** refrigerator (Model: LRF0C2606S/00, Serial Number: ************, manufactured 11/2022) that contains a known defective linear compressora problem ** has been aware of for years based on widespread complaints and lawsuits.The compressor failed, and I lost all refrigerated food. Despite reporting the problem promptly, ** took over two weeks to send a technician. Throughout this time, I endured incompetent, rude, and dishonest customer service. I was repeatedly refused access to a supervisor until I insisted, at which point I was connected to someone named ***, who hung up on me. When I called back, she claimed the call dropped, yet offered no reason for not returning my call despite having my phone number and all my case information.Even worse, the supervisor gave me false information, claiming I would hear back from ** by May 29three weeks after I first reported the problem. As of today, my refrigerator is still not fixed, and ** has provided no resolution, no apology, and no compensation.This is not just poor serviceit is negligence combined with deceptive and unethical business practices. ** continues to sell defective products and mistreats customers who suffer as a result.

• Review fromJasmine K

  Date: 05/25/2025

  1 star
  I purchased a ** refrigerator from ********** less than a year ago. It already broke down with water leaking and condensation problems. I called customer service and it turned out to be the worse experience of my life. I avoid reviews, but I feel compelled to warn consumers who are contemplating to purchase **. I spent 3 hours explaining the issue to 4-5 people, including to a supervisor. They kept asking the same questions over and over again, attempting to fix the issue over the phone. Despite having manufacturers warranty, they refused to send a technician out. They didnt seem to care about the contractual agreement with the warranty. ********** should stop selling ** products. They are doing a great disservice to their customers. Not one person seemed to care about the customer, utterly unprofessional, useless and incompetent. Shame on **! What a s*** show! ??

• Review fromIsabelita D

  Date: 05/23/2025

  1 star
  I am 78 years old and this company has defrauded me because they only gave me 15 days to return the refrigerator. I call and write to them but they don't come to pick it up. Almost 30 days have passed and they do nothing. The refrigerator is too big and it doesn't fit in my kitchen. However, when I bought it, they quickly made the transaction and then they don't want to return it or help me since they don't answer me. I sincerely do not recommend them since it is a waste of money because I have already paid for that refrigerator and they do not want to answer or do anything.

• Review fromBrenda R

  Date: 05/21/2025

  1 star
  If I could give 0 stars I would We purchased All New Appliances from ** In 2017 our main refrigerator went out in ************************************************************ ****** to fix it .I had a customer service representative call me and apologize for our troubles ,she said she would send us a check for ****** for loss of food .I have yet to get the check !What a joke .Also new compressor went out 2 months after fixed they gave us another compressor we fixed it because we have a 10 year warranty. I asked where is check we were promised?I have talked with 7 different **** she claims there are no records of any ****** check which is a lie !!!! I was recorded 7 phone calls .Do Not Buy ** Anything There was a Hughe Lawsuit Because They Knew The Problem But didn't care about their customers period .

• Review fromSandy G

  Date: 05/20/2025

  1 star
  Absolutely horrendous customer service team. Jes (1st tier support) and **** (support manager) were absolutely useless and rude.