Complaints

This profile includes complaints for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Holdings, Inc has 51 locations, listed below.

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• 

  LeafGuard Holdings, Inc

  One Tower Center Boulevard E Brunswick, NJ 08816

  
• 

  LeafGuard of Western New York

  370 Summit Point Dr Ste 1B Henrietta, NY 14467-9629

  
• 

  Leafguard of Springfield

  6200 S 2nd St Ste D Springfield, IL 62711-4807

  
• 

  LeafGuard of Houston

  4401 South Pinemont Drive, Suite 216 Jersey Village, TX 77041

  
• 

  Leafguard Nebraska

  10416 Chandler Cir La Vista, NE 68128-3211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed Leaf Guard gutters through a authorized local dealer a couple of years ago. The gutter system started to clog after one season. We do have heavy pine needles. We have attempted to clean the gutters ourselves, however they are majorly clogged. Leaf Guard has been out three times. The first two were band aid approaches to the problem including some caulk and a few rail diverters on the roof. Not fixed. The issue immediately turned to the installed heat tape in the system. These are wires that pug-in to an outlet and send low energy heat to keep the ice from forming and reduces significantly, ice cycle formation. On the last visit from Leaf Guard we were told they cannot do anything until we rewove the heat tape system. We spent a bunch of money on that installation from a Leaf Guard installer, both the system itself and an independent electrician on GFI outlets to plug the gutters in. Turns out their preferred contractors contract at the time, has since been terminated. No kind words there from Leaf Guard. We feel like we are between a rock and a hard space. It is not our fault the two companies had a falling out, however we believe the original warranty should be transferred to us!!

  Business Response

  Date: 11/22/2023

  The local ** spoke with ************ and explained that we would like to come out on 11/30/23 to take care of any ** concerns he may have.  The ** then asked if he would be able to have the heat tape removed from the sections that we will be working on. The customer said that he is going with another company and changing out his gutter system.  The customer then hung up on the *** The ** called back and it went to voicemail so he left a message just stating that they must have gotten cut off and that he would like to address any concerns he may have.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gutter damage due to a tree that fell down. I called Leaf Guard and they said they could come out right away to replace it. Over two months later and texts and phone calls I still dont have the gutter replaced. Too late! You cant trust the Milwaukee area business.

  Business Response

  Date: 11/14/2023

  The customer was given a price to replace their damaged gutter, which they refused.  Storm damage, damage from a tree falling, is not covered by the warranty of the gutter system.   

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps spam calling me multiple times a day and leaving voicemails. I have repeatedly (5+ times) asked them to stop calling me but they refuse.

  Business Response

  Date: 11/30/2023

  We are placing the complaint at on our do not call list.  We apologize for the inconvenience.,

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with LeafGuard on 10/14/2023 and provided a 1/3 deposit of $4,330 in the form of a check. The contract states that you have 3 days to cancel the contract and will receive the full deposit back within 10 working days. I called and cancelled the contract on 10/16/2023. I have not yet received the deposit back and now no one will return my call. The date of 10/27/2023 is the end of 10 working days. I no longer ********** Guard to keep their word.

  Business Response

  Date: 11/06/2023

  The customer's refund check was mailed out on 10/31/23.  We apologize for any inconvience.

  Customer Answer

  Date: 11/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bids in my townhouse community were made on a few homes to get a group pricing. Job was started on other homes first. They did work into the dark to get the job off their plate and workmanship became an issue. Meanwhile I put off my job to see how they dealt with these issues. It is now moving into winter, and I just terminated the job and demanded my deposit refund. Refund is pending. They promised a call within 24 hours. This is day 5 without a call and they are 24/7. My address was in their system wrong, so if they are sending a check, it may go to a wrong location. Told this to call center. I have called in a few times to "escalate" the call back. I want to confirm the address issue, the CC or check refund and if it is fully processed. I am so disappointed my gutters are not done and now I am into winter weather. What a mess.

  Business Response

  Date: 11/01/2023

  The refund was submitted and return to **************** on October 27, 2023. Per the contract, the refund transaction can take up to seven business days.

  Customer Answer

  Date: 11/06/2023

  
  Complaint: 20806019
  
  I am rejecting this response because:
  
  Today is day 7 and still no refund. 
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 11/16/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gutters were hung wrong and leaked behind the gutters. Also caused damage to the roof line. I can send pictures and videos to you if you want them. I just want my money back. Witch is $13984. I had leaf guard gutters replaced cause I was very unhappy with the product and service. And because of that I was getting water in the basement. Hung the wrong size facia. I feel that I was scammed this great product was offered to me and instead I got this very poorly done job.

  Business Response

  Date: 10/29/2023

  
  *** 2023-09-05 08:16:24 [ Nebraska - 
  customers gutters are heavily damaged by hail. he was getting a new roof. I informed the customer due to the damage of the system we can't do anything but replace the system at the cost of his insurance or out of pocket we offered to fix the issues at the residence but homeowner declined service stated he should get ahold of his insurance to prove he had LeafGuard system as they only quoted him $1400 for his gutter system instead of what he paid for his system originally.

  Completion Notes: talked with customer gave them an update on the situation due to the damage of the system because of hail and with the help of my lead installer we were able to communicate properly what needed to be done customer was not happy but satisfied with the. outcome and understands what he needed to do moving forward. 
  

  We are willing to assist the customer through the insurance process but our warranties do not cover acts of God. 

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/5/2023, The rep met with us in our home. He took FIVE hours in our home to persuade us to sign immediately. They were to start on 8/28/23 then changed it to 8/31/23. Five men came & started tear down. Crew Chief told me, "I don't know if I can get the flashing under those shingles..." (That's not good.) I offered a stiff putty knife to him. The tear down damaged the soffits because they left the old screws in as they tugged the old gutters down. They had some difficulty with the flashing - now the front of the gutters are bent in and out. At least three corners leak profusely. Many of the new screws are raised and/or angled sticking out a quarter inch. Some of the down spouts were cut jagged so that when you pull them off to mow the grass, you risk a cut to your hands. Screws are missing on several downspouts. There were screws and aluminum scraps all over our lawn. Their magnet lost a wheel, so they couldn't get all the screws. Our attempts to have someone come out to check on their work was very frustrating as they wouldn't phone us back or told us to phone directly ourselves. They still never called back. Finally, we did get a man to check their work. He was very accommodating. He made note of all the problems and promised a quick return on the following Tuesday. Two weeks later, but we've heard nothing at all. Calls are not returned. They say it's guaranteed but we can't even get them to finish the job. They were here in August and it's almost November now. Can you help us?

  Business Response

  Date: 10/31/2023

  The local General Manager and Production Manager have left voicemails for the customer. They have informed them, via voicemail, that they have a date scheduled for service on Monday November 6th. They are waiting on the customer's confirmation that the 6th will work for them to address and resolve their concerns.

  Customer Answer

  Date: 11/01/2023

  
  Complaint: 20786624
  
  I am rejecting this response because:  We don't want you to close this account until we see the complete replacement done.  They have offered to start this coming Monday.  Hopefully, the two days of snowy weather we have just had will change to dry and sunny so the work won't need to be delayed.    
  
  Regards,
  
  *******************

  Business Response

  Date: 11/09/2023

  The local General Manager is in contact with the customer.  The customer has asked to delay us completing our work until they have another company come out to address another concern.  

  We are in contact with the customer and will resolve once the customer contacts us.  They are welcome to open a new complaint if we do not respond once they are ready. 

  Customer Answer

  Date: 11/16/2023

  
  Complaint: 20786624
  
  I am rejecting this response because:  This is NOT a rejection it is simply a delay.

  They have asked us to get estimates to purchase and install the facia that they damaged.   that will take us a week or two.
  
  
  
  Regards,
  
  *******************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted leafguard to have some gutters reinstalled. There is no communication. They showed up to our customers house with out warning and scared the homeowners half to death. This is very unprofessional and non acceptable. We as a construction company are very upset a company would do these things. A total disregard

  Business Response

  Date: 10/19/2023

  Hello,

   

  We contacted the customer.  We apologized for the inconvenience and are scheduled to complete the project tomorrow.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Leaf Guard to get a quote for new gutter installation. They never reached out for two weeks so we went with another company. They have continuously harass ** with phone calls from multiple numbers. We have told them we do not wish to be contacted again but they keep calling. We even told them we want to be on their no call list which they have violated today. STOP THE ***** CALLS OR NEXT STEP WILL BE A COMPLAINT WITH THE **** ATTORNEY GENERAL AND FURTHER LEGAL ACTION

  Business Response

  Date: 10/18/2023

  We have contacted our call center to have the customer removed from any list that they may be on.  Their information does not show up in our database that we have available to us.  

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put $1142.00 down payment for storm damaged rain gutter on 7/13/2022. Had a hard time contacting company after that as address, phone numbers and website no longer available. Was able to find a phone number on June 24, **************************************************************************************** having the work done. They keep telling me they will send me a check but have not seen anything yet; I call them at least every 2 weeks and still nothing since June 2023. Representative/****** phone number: ************.

  Business Response

  Date: 10/20/2023

  The local GM is checking with our accounting department is regards to the customer's deposit that was taken by the former franchise in July of 2022.  The GM will call the customer to give them an update of the refund status within a week.

  Customer Answer

  Date: 10/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************