Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $3,100 in gift cards for Carnival cruise on 4/8/24. I used the cards on 4/9/24 through Carnival Cruise's website with no problem. Then I receive a payment due email from Carnival for the same $3,100. When I call Carnival, I was advised by their Accounting and ********** that CardCash had issue a chargeback and the money was returned back to them. I have contacted Card Cash, submitted a claim report and have received no resolve. Now I have to pay the $3,100 again to keep my Carnival booking and fight for my money back from Card Cash.

  Business Response

  Date: 04/26/2024

  Hi, 

  A refund has been process for the Carnival Cruise gift cards. We apologize for the inconvenience this may have caused. 

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for some ****** cards only to find out that many of them were not working and showed a zero balance. There another order I was simple not able to access because it was locked and tied to another person's account and required a verfication code that was send to that person's email. One of the orders had 5 cards in the order and 4 out of 5 cards had a zero balanec from the beginning. I told the company that there was only 1 working card and the rest did not work( 4 out of 5) Their response was that the 1 working card was working( 1 out of 5) but did not mention about the 4 cards that were not working ( 4 out of 5) I have explain this countless times but the response is always that the 1 card is working(1 out of 5) and no achknowledgment of the 4 cards that are not working ( 4 out of 5) I'm not even sure if I am dealing with a real person or some kind of AI or algorithm but they do not seem to comprehend what I am saying no matter how many times I explain it. At this point it feels like I am going around in circles over something that should be a very simple problem to solve. Thanks.

  Business Response

  Date: 05/03/2024

  Hi, 

  A r4efund has been processed on 4/17/24 for the ****** gift cards. 

  Customer Answer

  Date: 05/05/2024

  
  Complaint: 21578941
  
  I am rejecting this response because: I have not received an explanation of why the agent (sunshine) repeatedly told me that I was not entitled to a refund because of a order of 5 Lowes cards, there was a single card that work therefore I would not receive a refund on the 4 lowes thats that did not work. To recap, I had a order with 5 gift cards, 1 card worked and 4 cards did not work.******** refused to refund me the 4 bad cards in the order because the 1 card was working .Is this your policy? If you placed an order for multiple cards,only 1 card of the group much be working and the non-working cards will not be refunded?
    I explain the situation clearly over and over and over again but she would not provide me a refund until after I had to file a BBB complain and push the issue.
  She did not address my question of asking why this was the case or if their policy was if 1 card works and 4 card's don't if the entire order would not be refunded.  
  Are you only required to have 1 working card per order even if all the other cards are not working? Can you please explain how this works?  Was this a mistake or is your policy not to refund bad cards as long as there is 1 in the group that works?
  Was this a rogue employee telling me bad information or was this a chatbot run amuck?  What is your policy when ordering multiple cards and 1 is working and the rest are bad?  Please help  me to understand this situation.
  
  Regards,
  
  *************************

  Business Response

  Date: 05/10/2024

  We wanted to inform you that the four gift cards you had reported as faulty have been successfully refunded as of April 17,2024.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around February 7, 2024, CardCash sent me an offer for it to purchase three ************ gift cards totaling $5,000 value for $3,250 via direct deposit, with payment made within 1-2 business days of its verification of card balances. I accepted its offer, creating the purchase agreement on the terms above it drafted, and received an order confirmation stating all that was needed was sending in the cards. However, on or around February 13, 2024, CardCash then sent me a Request for Proof of Purchase/Origin, which I immediately provided. CardCash confirmed it validated the cards, but then sent me a Plan B for Your Gift Cards consignment listing offer, despite the purchase agreement it drafted and entered into not stating anything about that possibility. I promptly contacted them and was told that, despite our agreement and their verification of the card balances (both of which they acknowledged), they had too many ************ gift cards in stock and didnt want more. I told them they shouldnt have offered to purchase my cards if they didnt want them, and they said sorry we can only offer Plan B now, if you agree to it. I told them I wasnt interested in listing for consignment, I wouldnt agree to a new deal, and our existing agreement for their purchase of the cards remained in place. They simply repeated the new consignment offer, then I asked to speak with a supervisor, but was told theyre just going to tell you the same thing. After restating my request multiple times, I was sent to supervisor voicemail which was full, said sorry an error has occurred, then hung up on me. This same fraudulent scheme has been occurring for months since then now each time I contact them. Recently, I was even told the supervisors only work 11 am-2 pm and cant be contacted otherwise. On or around April 12, 2024, I finally spoke to a supervisor after hours and months of calls & emails, after which CardCash unilaterally cancelled the order and has held my cards hostage.

  Business Response

  Date: 05/03/2024

  HI, 

  The order has been canceled and the cards have been returned to you. You can track the package with the tracking  number below:9400136110322812385719
  
  

  Customer Answer

  Date: 05/03/2024

  
  Complaint: 21578246
  
  I am rejecting this response because I plan to file a lawsuit against CardCash for their breach of contract, fraudulent misrepresentations, etc. in this business dealing. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was my first doing business with Cardcash service and is my last time as well never use them again or recommend anyone do business with this company. On Feb 12, 2024 I sold two **** gift card. one card ending...6821 has $100 dollar. Another card ending...6787 has $200 dollar. Total amount I sold to Card-cash for $300 and they gave me $252 as ACH payment. After two month later on April 1st, 2024 CardCash service ****************************** loss prevention team member contacted me in the email saying" the gift card were sold to multiple buyers, however card ending 6787 was claimed as unusable and 6821 came back as invalid". So my questions is i sold the gift card to you it was all good now two month later you want me solve the issue why is not working? Now you tell me you want escalated this matter to an outside collection agency ( I have all the email between card cash and receipt they purchased from me with gift card

  Business Response

  Date: 04/18/2024

  We regret to inform you that the **** cards you sold to us have already been redeemed, leaving us in a position where we had to set up a liability on our end.
  We kindly request your immediate attention to this matter. As there has been no response thus far, we are compelled to escalate the situation by involving a collection agency. This is a necessary step to resolve the outstanding issue.

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/2024 after internet online search, I arrived at Cashcard.com website and bought an ********** gift card on worth $100 discounted and paid $82.50 using my credit card. They sent me 2 documents from noreply.cardcash.com email address. One document was a receipt of the money indicating order number *******. The other was the $100 gift card number ******************* pin number 8036. On 3/9/2024, I went to ********** restaurant to eat with my son and tried to pay by giftcard. They returned the card and said "card indicates inactive or expired". I asked if ********** gift cards expire. They said ********** giftcards don't expire or lose value. The gift card also had a Applebees phone number. I called and auto entered the details and also recorded message indicated the same response. Then I realized I was scammed by Cardcash.com sending me an invalid card. I went online to Cardcash.com website and filled out a contact form and explained the situation and requested a valid card or refund. They responded they cannot replace or refund and indicated they had a 45 day replace/refund guarantee and in my case it was more. I wrote back saying the card was a worthless scam , and they responded again and refused by the 45 day guarantee. When I purchased online and with the documents I received, There was NO visible indication whatsoever that they had a 45 day guarantee. Only when I applied for replace/refund that they indicated and refused as such. I simply trusted that I would receive a valid giftcard. Further, the original gift card was a worthless scam. It was not the case that I changed my mind and requested a refund. Gift card was simply worthless at any time. since ********** giftcards do not expire or lose value. I believe Cashcard.com is a dishonest online organization that relies on people missing arbitrary deadlines for any reason. The ***************************************************************************** the documents received.

  Business Response

  Date: 04/05/2024

  Thank you for being a loyal CardCash customer and for reaching out to us. Once again, were really sorry your card didnt work, and for any inconvenience that *** have caused you.
  
  Just wanted to let you know that your payment for the gift card has been refunded.
  
  Depending on the way your order was refunded, please allow up to 7 business days for the refund to show in your account.
  

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold multiple burlington coat factory gift cards to card cash in December 2023 and early January 2024. I received the promised payment but recently after months of this transaction, (in late March 2024), they have contacted me and said that the cards were used before their customers bought it from them. Then they said I have an outstanding balance of around $840 and that i need to pay them. The transaction was months ago and approved and I have not used those cards at all. I had those cards from the time I used to work at burlington and just wanted money for cards that were otherwise going to sit on my table. I replied and said I have not used those cards at all and the transaction was also months ago and I fail to understand my liability. They have not responded to me yet, but I would like this to be resolved.

  Business Response

  Date: 04/05/2024

  We regret to inform you that the  Burlington Coat Factory cards you have sold to us were found to be zero balance. As a result, we were compelled to involve our collection department. We apologize for any inconvenience this may have caused and are eager to resolve this matter.

  Customer Answer

  Date: 04/05/2024

  
  Complaint: 21502878
  
  I am rejecting this response because:
  I responded to the business with my contact information and they made no effort whatsoever to contact me nor was I informed that they were sending a debt that I deny is mine to collections. I gave them my number and email and did not hear back from them. It was as a result I reached out to the BBB. The business should get into contact with me to resolve this before this shows up on my credit report. After months of a transaction, I dont understand how gift cards getting drained after I sold them to them is my fault. I never used them and the only time I looked at their number was when i sold them. 
  
  
  Regards,
  
  *********************

  Business Response

  Date: 04/11/2024

   Hi,

  I see you spoke with someone from our loss prevention team regarding this issue and are working on resolving your outstanding balance.
  If you have any other issues please don't hesitate to reach out to us.

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copy of complaint to Support below: **START OF COMPLAINT** SUBJECT: *URGENT* PAYOUT STATUS ORDER: #XXXX489 DATE PLACED: 03/21/24 DATE APPROVED: 03/22/24 NOTE: This is the now the 6th+ time reaching out about this. I reached out earlier this morning (03/25/24) and the Chat Rep assured me that I would receive my payout by EOD today (03/25/24). It is now EOD and I still have not. received my Virtual Prepaid Card due for payout. Where is the payout for the approved gift card? I was promised the payout would be received by EOD today; but the CardCash team has failed to deliver on that promise. I have no other choice but to escalate this matter to formal agencies (CFPB, FTC, BBB, other suitable agencies) that investigate these issues by CardCash. I've been patient but there's really no reason for this process to take this long. The card honestly should've been delivered instantly upon the time of approval.Please resolve this immediately.**END OF COMPLAINT**

  Business Response

  Date: 04/04/2024

  Hi,

  Your MasterCard has been resent on 3/27/24. The card has been sent to your email on your account. 

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold two gift card back in November of 2023 I received an email this month from loss prevention at steady saying it was no money on the card and Im steady telling them my cards would of never got verified if it didnt have no money on it. This is fraud theyre saying theyre going to send my balance to collections. Im steady asking them why did you guys wait months later to say something theyre coming up with every excuse in the world.

  Business Response

  Date: 04/04/2024

  We regret to inform you that the ********** and ******* cards you sold to us were found to be inactive. As a result, we were compelled to involve our collection department. We apologize for any inconvenience this may have caused and are eager to resolve this matter. Please contact us at your earliest convenience to discuss potential solutions.

  Customer Answer

  Date: 04/04/2024

  
  Complaint: 21483943
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $15.01 ********* gift card trying to save $1.50. I tried to load to my ********* app which didn't work; that was fine as it's stated in the terms. I then went to the store. They scanned the gift card and my app for Stars. That's when the cashier noticed the gift card was linked to someone else's ********* account. She would not let me use the gift card due to this. I contacted CardCash and made a claim, but they denied it. So much for the "guarantee". I'm now out $13.50 for trying to save $1.50. I will not purchase again.

  Business Response

  Date: 03/13/2024

  Hi, 

  We are sorry for the inconvenience this may have caused. A refund has been processed for the ********* gift card. 

  Customer Answer

  Date: 03/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On january 20 i sold a 25 dollar ********* giftcard to cardcash in return for a 20 dollar **** giftcard. everything was fin until i failed to receive an email. i finally realized the email used was full and could no longer receive any new emails. i emailed them to see if they could change the email and they they said they would check and get back to me. they never got back to me. i called and they said that i would have to call my email provide *********** to resolve the matter. except i would still not be able to recover the email as only new emails will come in. the transaction has been "paid" except the only people who were "paid" was card cash. i at least either want to cancel or get my money back. i dont think that this should be the end of the road.

  Business Response

  Date: 03/13/2024

  Unfortunately, for security reasons, we are unable to modify payment email addresses after a transaction has been initiated. We sincerely apologize for any inconvenience this may have caused.
  We understand that you have canceled the order on your own through your account. If there are any further steps you would like us to take to assist you, please do not hesitate to let us know

  Customer Answer

  Date: 03/18/2024

  
  Complaint: 21389171
  
  I am rejecting this response because i would like compensation for the money i have lost.
  
  
  
  Regards,
  
  **********************