Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My purchase order keeps declining as it keeps getting flagged by your system I dont know why Ive been shopping with you for 2 years. The bigger issue is when I called support I was told after additional security review in a day or 2 my order will get delivered and Ill get my $1400 Apple gift card at 8% discount. Now time passed and I didnt hear back from anyone I followed up and they said they cannot do anything about it and they wont honor the deal either the gift cards are sold out. Why make false promises you cannot keep up? While I was waiting for those gift cards I missed out on another merchant offer.If you want to flag orders for fraud unnecessarily just say you cannot deliver dont make fake promises you cannot keep up ******* seeking my order back as I placed it $1400 worth Apple gift cards at 8% discount

  Business Response

  Date: 09/11/2025

  Thank you for reaching out.

  Ive reviewed your case and can confirm that you spoke with one of our agents, who advised that he would submit a request for reassessment to see if there was any way to assist in getting your order processed.

  Please note, no false promises were made during that communication.

  Unfortunately, we were unable to proceed with your order, as it was flagged by our fraud detection system as high risk.

  As a result, the order was declined and canceled, and no charges were made to your account.

  Please understand that our fraud system functions independently, and we do not have the ability to override its decisions.

  In line with our Terms of Service, we reserve the right to cancel or decline any orders that are flagged by this system.

  We appreciate your understanding and thank you for your interest in our services.

  Customer Answer

  Date: 09/11/2025

  
  Complaint: 23866088
  
  I am rejecting this response because: When I called your support line I asked the person if those gift cards will be held for me at the same discount rate % he said yes. I asked him if security check could be expedited and done the same day he said yes to that too. But it never happened. Had he been honest about it I wouldve got gift cards from other websites like CardDepot or cardcookie
  

  That is straight up lying about everything. If you dont believe me then check the call of Sep 9, 12:04pm. 
  
  
  Regards,
  
  *****  

  Business Response

  Date: 09/15/2025

  Yes, the reassessment is completed the same day, and had your order been approved, we would have been able to honor the discount.

  Unfortunately, we were unable to override the decision to decline the order. In line with our Terms of Service, we reserve the right to cancel or decline any orders that are flagged by our system.

  We appreciate your understanding.

• Initial Complaint

  Date:08/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Warning** CardCash will someday claim you have stolen from the gift card you Sold and They Verified and Paid you for!I have been in business selling multiple gift cards to CardCash since 2019. I have Never, i repeat, NEVER had problems selling multiple high priced gift cards from various retailers to Card Cash. Suddenly on my last transaction, a Best Buy gift card for 250 was somehow wiped after it was sold and the person who purchased it says it wasn't them, and CardCash automatically point to Me that I must have used the card after I sold it. After YEARS of business why in the ***** would i do this and jeopardize being able to continue to selling with you guys??? Ive spoken to multiple customer service **** by phone and email and most were rude and saying I am liable. I spoke to a couple **** with BestBuy who gave me the run around but ultimately said they cant access transaction history. Its sad they dont investigate better themselves and automatically go to blaming the seller!! What about the customer!! What if they're lying or got it stolen or lost or something!? Once i sell the card and get paid for it, it should NOT be my liability anymore as the amount was verified by me And cardcash and there should be more investigating on behalf of the person who purchased it or finding the transaction history. It goes without saying CardCash has lost my business now. And I will NEVER refer friends there anymore and I will let them know of the accusations against me and refusal to do more investigating into the matter and instead expecting ME to somehow rectify by paying them back the 250!! When Im not the one who lied or used the card that I sold. Years of business with you went down the toilet!!!

  Business Response

  Date: 08/28/2025

  Ive taken a further look into this matter and want to inform you that an additional card has come back, increasing your overall liability. The new claimed card in is for $200.

  One of our agents tried calling you via phone to discuss this matter.
  
  Based on the research conducted by our claims team, we have determined that the cards were used prior to our buyers receiving it. I personally contacted the merchant to confirm this information. According to their records, the $200 card was redeemed at store #****, located in ***********
  
  Given these findings, we are holding you liable for the paid value of the cards. We strongly recommend that you reach out directly to the merchant or the original source from whom you obtained the cards from.
  
  As a reminder, this outcome aligns with our Terms of Service, specifically Section 22, which you agreed to upon listing the card.
  
  We appreciate your understanding and cooperation in this matter.

  
  

  Customer Answer

  Date: 08/29/2025

  
  Complaint: 23801062
  
  I am rejecting this response because:

   

  I have spoken to a customer service rep ********* at ********************** about this matter today. She stated the second card was also a Best Buy gift card, I informed her it's my first times selling BestBuy gift cards with you guys this year, I've never sold them before in any previous years, and you can see my history on the different card retailers I've sold which have been numerous ones and no issues with them, only Best Buy.  I even sold a ******* giftcard with one of the Best Buy gift card orders, to which ********* said that card was fine no issues with the ******* giftcard. It looks to me there is some scamming with the Best Buy gift cards then.

  I've looked online to BestBuy store #**** and it states there is a BestBuy Outlet in the city of *********. I have never visited this store or purchased from there. I have attempted to call the outlet but I keep getting only to a call center **** I am even considering to drive over to that city to try to speak to someone in person about this matter. I dont know if they will help me though, as I told *********, as a regular customer I dont know if they will pull up order information, pull up camera footage, look into where an order may have been delivered, using those scammed gift cards. I requested for her to please have the CardCash fraud team see if they can look further to find either in store camera footage of who used that card, or find delivery information of what address any purchase was sent to. I would hope that if a fraud team for CardCash requested it, they would look further into giving you that information so you can see who purchased in store or where it went for delivery. 

  I also received a call from a woman named ***** from CardCash corporate , I have left her a message and attempted a couple more calls. I have yet to receive a callback today but I will keep an eye out to speak with her as well. 

  I hope more digging into the matter can happen so you can stop putting me as the culprit. As I stated previously, many years of doing business and with multiple high amounts of gift cards from numerous retailers without Any issues, until these Best Buy gift cards. And just as fast you guys throw out all the history of good business and ready to say I have used the gift cards when I never did, Never have done before with any of the previous cards I've sold. 

  
  
  Regard
  

  Business Response

  Date: 09/03/2025

  As previously stated, based on the investigation conducted by our claims team, we have determined that the gift cards were used prior to being received by our buyers. I personally contacted the merchant to verify this information. According to their records, the $200 card was redeemed at store #****, located in **********, your home state.
  Given these findings, you are being held liable for the paid value of the cards. We strongly recommend that you reach out directly to the merchant or the original source from whom you obtained the cards to pursue any further resolution.
  Please note that this outcome is in line with our Terms of Service, specifically Section 22,which you agreed to when listing the card. Again, you should contact the source from where you received these cards from.

  We appreciate your understanding and cooperation.

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Team, On July 16th I purchased four gift cards with each being valued at $50 for a discounted price of $45.50 (9% discount) per card. Next day I tried to use these cards but only 3 of them worked and one of them did not work. I sent multiple emails (3 times) to their customer support representative ******** as well as ******************************** but to no avail. I need refund only for the card that was not accepted by Olive Garden. I have not used the card till date and still waiting for the refund. Card cash says there is balance but Olive Garden did not accept it at time of billing. As far as I am concerned, card is not useful to me anymore. All I need is a refund of $45.50 for the card that did not work.Based on my experience, I do not trust this vendor with refunds and promises made by their customer support are not reliable. I really wish that I had known about this company before making my purchase. I would like to warn all prospective customers to be aware of ************************** refund policies and be prepared to give-up on your hopes of professional customer support.

  Business Response

  Date: 08/25/2025

  I took a look into this matter and wanted to follow up with you. Our team had been waiting for an email from you, as the card showed a full balance and, per protocol, we required a message sent to our Legal team for further review.

  As of this morning (8/25), a refund has been issued to your original payment method for the gift card you were unable to use.

  We apologize for any inconvenience this may have caused and truly appreciate your patience throughout this process.

  Customer Answer

  Date: 08/27/2025

  
  Complaint: 23789035
  
  I am rejecting this response because:
  
  I have been compensated for the amount that I was requesting refund for but I will have to refute the fact that they were waiting for my email. I sent multiple emails before making the complaint here. In my private email response the agent apologized for missing to respond to my request but here they are stating that customer did not send a mail. How can any company conveniently not respond for weeks together and magically process refund once complaint is posted on BBB?

   

  I am thankful that issue is resolved but their refund team gave me lot of run around and this is not acceptable.

  You can go ahead and close the issue going forward, my response is purely for others to know about CardCash business practices.

  
  Regards,
  Ajay K

• Initial Complaint

  Date:08/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting over 2 months for payment of 140 for a 200 delta gift card sold to cash card. I get same response over and over. You have not been overlooked and we are still working to get you your money. We cannot give you an ETA.

  Business Response

  Date: 08/20/2025

  Hi,

  The order number you provided is not an order number associated with CardCash.com.

  Additionally, we were unable to locate any buy or sell orders in our system under your name, email address, or phone number.

  It seems like you may be referring to a different company.

  Have a great day!

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm having a issue with cardcash nit accepting my irder and even submitting documentation if where I received my gift cards. I tried calling the customer service and they stated it should be accepted once I submit documentation. I'm not sure why their systems is flagging my orders when I've successfully sold to them over 3 times. I earn gift cards by doing surveys and I sell them for cash. They're not giving me a logical reason but saying they can't accept my cards. It doesn't make any sense whatsoever. I'm trying to submit the documentation and they're not looking over anything thoroughly because there's no fraud at all and everything matches my name along with banking information. If they check my history I've sold gift cards in the past.

  Business Response

  Date: 08/12/2025

  Thank you for reaching out. Wed like to take a moment to clarify the situation regarding your recent orders.

  As outlined in our Terms of Service (Section #**), CardCash reserves the right to refuse or cancel any orders at our discretion.

  After reviewing your account, I see that one of the gift cards you sold to us under Order #******* was claimed as a liability.

  While the card may show a balance, it is currently not valid for redemption, which means it cannot be used as it is "invalid".

  Our team did attempt to contact you by phone to discuss this issue, but we were directed to your voicemail.

  We would appreciate the opportunity to speak with you directly to resolve this matter and determine how we can move forward, including the possibility of accepting future orders.

  Please feel free to reach out to us at your earliest convenience, and thank you for your understanding.

  Customer Answer

  Date: 08/12/2025

  
  Complaint: 23732879
  
  I am rejecting this response because:
  I am unable to take calls and don't understand that when like I stated I've sold numerous cards to you so now the ******* card is invalid. I can't answer calls during work. I'm not sure why an email wasn't sent out. You guys claiming I'm doing fraud with my gift card and it is definitely a valid gift card. 
  
  
  Regards,
  
  Tabreeka *******

  Business Response

  Date: 08/13/2025

  Hi,

  As mentioned before, outlined in our Terms of Service, specifically Section 25, CardCash reserves the right to refuse or cancel any orders at our discretion.

  Additionally, Ive emailed you the details of the invalid ******* card. To be clear, we are not accusing you of fraud. However, one of the ******* cards you sold to us has been flagged as invalid and cannot be used.

  We recommend reaching out to ******* directly, as they may require additional information or verification regarding the original purchase.

  Please let me know how you would like tp proceed with resolve you liability. 

  You can respond to my email with the invalid card.

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is on the 3rd I submitted a egift card from ******* now on the 5 I get a email saying the balance isn't correct I check it its at zero so I call the card number to check balance and transaction history only got 2 transaction history through automated line wich was done on the 4th now I live 20 miles from the nearest ******* and no car and when I spoke to a customer service *** they told me it was used out of state so def wasn't me

  Business Response

  Date: 08/12/2025

  Hi ******,

  I looked into your account and wanted to clarify what happened regarding your recent transaction.

  On August 3rd, you placed a sell order for a $25 gift card. Our team started the verification process on August 5th and found that the balance on the card was invalid.

  This typically indicates there may be an issue with the card itself or an incorrect number or a problem with the card status.

  As a result, we canceled the order and notified you. That same day (August 5th), you attempted to resubmit the same invalid card on our site, and then canceled the order shortly after.

  To further investigate, I personally contacted the merchant who issued the card. They confirmed that the card is invalid and has been frozen by their internal investigation team.

  Unfortunately, since the card is no longer active, were unable to process it.

  At this point, we recommend reaching out directly to the merchant or to the original source where you received the card, as they may be able to provide more information or resolve the issue on their end.

  Please let us know if you have any other questions or need additional assistance.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was trying to sell CardCash a gift card. They claimed they couldnt accept it but they wiped the balance off my card and didnt pay me for it. They cant have my balance off the card without paying me for it. That is wrong and criminal.

  Business Response

  Date: 08/11/2025

  Thank you for reaching out to us.

  We canceled your order because the gift card was verified to have a zero balance at the time of processing. 

  To ensure accuracy, I personally contacted the merchant, who confirmed that the card was fully redeemed online on July 30, 2025,which is prior to your sell order placed on August 5th.

  As a result, we were unable to complete your order, we do not accept cards with no balance on them.

  We recommend contacting either the original source where you received the gift card or the merchant directly for more information.

  They should be able to provide full redemption details, including the exact time and method of use.

  Please let us know if you have any other questions.

   

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2025, I submitted an order to sell a ******'s gift card worth $200 for a price of $165. Shortly after, I sent out a **** mail envelope with the card inside. It is now a month later and the order is marked "pending" on the website; the business is not responding to my messages. Unfortunately, it slipped my mind to add tracking to the letter as I was in a rush. What I think might have happened is that an employee there received my card in the mail and stole it knowing it didn't have tracking. I assume this happens somewhat regularly. I seriously regret not putting tracking on the letter. I would like to get my money back or at least an investigation as to what occurred.

  Business Response

  Date: 07/14/2025

  Hi ***********,

  
  I looked into this matter and wanted to provide you with a clear update.

  On 5/22, you placed three sell orders.

  Two of those orders were for the same gift card, and one of them was canceled.

  The third order was for an eCode, which was processed and paid right away.

  We did receive your Kroger gift card, but payment was delayed because it was associated with the canceled order, the first one submitted using that card information.

  Our team has now verified the balance, and your payment is being processed. You will receive your payment via ******, as you selected.

  Additionally, I checked our communication records, and it appears an agent responded to your email the same day it was received.

  You should see a status update to Paid shortly. Thank you for your patience, and please let us know if you have any other questions.

  
  

  Customer Answer

  Date: 07/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********** ****

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave my ****** gift card and they took the card card yet to never receive the payment. *** has no receipt of payment even though correct info was given. Still waiting for a reply.

  Business Response

  Date: 07/08/2025

  Thank you for reaching out to us. Ive looked into this matter and can confirm that the payment was issued on 6/17 to the account ending in *199.

  This is the account you selected at checkout. Our team has verified that the funds were successfully deposited.

  If you have any additional questions please dont hesitate to reach out were here to help!

  Customer Answer

  Date: 07/08/2025

  
  Complaint: 23563454
  
  I am rejecting this response because: my account number does not end in 199. I've sent over proper information twice. 
  
  
  
  Regards,
  
  ******* *****

  Business Response

  Date: 07/09/2025

  Thank you for reaching out.
  Weve reviewed your payment history and confirmed that the funds were sent to the account you selected during checkout. On 6/23/22, you sold us a gift card and received payment to the account ending in 199, the same account this current payment went to. On 12/31/23, for a separate order, payment was sent to the account ending in 583.
  When selecting direct deposit as your payment method, the system uses the account details you provide/select at the time of the order. It is possible you accidently select account 199 at the time of the sale.
  Regarding your note about providing updated information, our records show that your email to customer support was received after the payment had already been processed. Unfortunately, we cannot change payment details retroactively once a transaction is complete.
  At this point, we recommend reaching out to your bank directly for further assistance in locating the deposit. Meanwhile, our team is in the process of obtaining a trace ID for the payment. As soon as we have it, someone from our team will follow up with you directly.
  Thank you for your patience, and please let us know if you have any other questions in the meantime.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a $50 lululemon gift card to cardcash.com to receive $40 in direct deposit to my bank account. I had sold to them years years ago with never an issue. I submit it and it takes over a day before I hear anything back. Then I hear back that the review "failed". When I appealed it, I was told that I needed to answer additional questions, such as where I got the gift card. I explained that it was a gift from my mother that I wouldn't be able to use, because I do not fit into anything at *********. I then heard nothing back. Then today I get another email asking me again where I got the card. So I replied again, with the same thing, this was a gift from my mother. In the meantime, I decided to check on the card and lululemon shows the balance now at ZERO. I immediately called lululemon customer service and asked them where it went. At first they were unable to tell me as they cannot provide details on giftcard purchases that were not linked to an account. Then I explained to them the situation and my guess that the balance was taken by CardCash.com and the representative confirmed that was where the balance had gone and that I am NOT the first ****** to have this issue. A quick ****** search, and even a BBB search, shows a long list of complaints from people who were "denied" payout for their card and then found their card drained. I posted on reddit about this and received over 50 responses of people noting the same thing happened to them. And that card cash will first claim they have no access to the card number to have drained it. Then they'll claim they verified with the merchant that the card was used by a third party, which is curious how they'd do that if they claim they don't have the account number.

  Business Response

  Date: 07/02/2025

  Our team has thoroughly reviewed this matter. Based on your account history, our review team has declined the order.
  After receiving your complaint, one of our agents contacted the merchant directly. The merchant confirmed that the gift card currently shows a zero balance due to a pre-authorization hold. It appears that someone attempted to use the card on July 1st, but no order was associated with that transaction.
  As a result, the funds should either be returned to the card shortly, or there may be an issue with the card itself. We recommend reaching out to the original source of the card or contacting the merchant directly for further assistance.
  Thank you for your understanding.

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: 23543875
  
  
  
  I am rejecting this response because:

  "Someone" used the card. Who was that someone. It wasn't me. And the only other people with that information was cardcash. 

  
  
  
  
  
  
  
  Regards,
  
  
  
  Amber Cook