Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in my gift cards and then realized I had accidentally canceled the order. I have made 2 separate attempts to contact the company regarding reinstating my order or returning my cards to me and have not received any type of reply. I need this monet and refuse to be scammed.

  Business Response

  Date: 06/07/2024

  Hi, 

  The payment has been sent on 06.04.24. 

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like the $55.55 dollars sent to my PayPal as the original action was agreed upon after they verified my banking account and took a dollar from it and then turned around and said they couldn't accept the gift card only to find out after they took the numbers of the gift card and took the ******************************************************* for the gift card

  Business Response

  Date: 06/10/2024

  Hi, 

  I apologize, it seems that your order was flagged by our automated fraud system as high risk and as a result, has been canceled. Your cards have not been exchanged, and you have full access to your gift cards. Unfortunately, we do not have any more information about why your order was canceled.
  

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I recently created and account and made three successful purchases. On my fourth purchase, my order was cancelled and my account flagged as a potential fraud risk. I've reached out to the company multiple times to understand what triggered this and to have it rectified so that I can continue to purchase from their site. I was told to use another email and/or phone number and try again - with the same result: a cancelled order, a fraud warning, and no reason why. I reached out again and was told my inquiry was being routed to customer service and I'd hear back in 1-2 business days. It's been more than two weeks without a response. I've reached out again and received canned emails with no insight or assistance. Replies go unanswered. I would like to understand why my account was flagged and what I need to do to have this corrected. Thank you

  Business Response

  Date: 06/03/2024

  Hi,

  The orders have been declined by our fraud system and cannot be processed . Unfortunately, there is a lot of fraudulent activity in the secondary gift card market and we, therefore, must take extra precautions to avoid any issues. Any order that is flagged as high risk is canceled. We recommend you try placing another order with a different method of payment though we cannot guarantee it will go through.
  We apologize for the inconvenience. 

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a seller to CardCash for many years. I sold them a ******* gift card for $500.00 on 4/16/24. They verified it and paid me. Now today, 5/3/24, I'm receiving an email that from their fraud department stating "there is an important matter that I would like to discuss with you regarding the ******* gift card you sold to CardCash.com. Please respond to this email as soon as you have a chance to discuss this issue." Although I have responded and am waiting to hear back, from what I read from others who have filed a complaint, I am guessing they will tell me I sold them a giftcard with zero balance. How can the company buying the gift card verify the balance then pay the customer selling it and then come back and say there is no money on it? Of course, either the company itself (CardCash) or the person that bought it used the money. This is absurd and CardCash needs a class action lawsuit against them if they want to scam people. Not to mention, they can track themselves where the gift card was spent.I will not be paying CardCash because I am still paying off the full original amount of the gift card that I sold them! So I'm not going to pay twice.

  Business Response

  Date: 05/10/2024

  I'd like to clarify that the initiation of the collection process is an automated response triggered when a gift card is flagged as invalid or compromised. It's a standard procedure designed to protect both our customers and our business from potential fraudulent activities.
  However, I want to assure you that resolving this matter is our top priority. To ensure a resolution, I kindly request that you reach out to our dedicated support member ******************************** . 

  Customer Answer

  Date: 05/10/2024

  
  Complaint: 21663240
  
  I am rejecting this response because:

  This is the response I received from CardCash:

  You currently have an outstanding balance of $432.50 on your account. The ******* gift card sold to us on 4/16/2024 was reported as inactive. As you are the original purchaser of this card, you may contact the merchant directly to obtain further info or see if they could reactivate the card.

  Yes, I am the original purchaser and sold the gift card to CardCash. If CardCash believes that I used the gift card after the sale than I would like proof because I know all I did was purchase the gift card and then sell it to CardCash, nothing more. I will not pay the outstanding balance. CardCash verified the amount $500 on the date of the sale and then sent me the cash for buying the card. How can CardCash charge me or want to charge me for something that I didn't do?

  
  Regards,
  
  *********************************

  Business Response

  Date: 05/16/2024

  We opened a case to address this issue promptly. It's important to note that in many cases like this, the card may indeed have a full balance, but unfortunately, it could have been deactivated due to a flag in the merchant's system.
  As the original owner of the card, you hold the best chance of resolving this matter with ******* directly. We kindly request your assistance in reaching out to ******* to have them attempt to activate or replace the card for you.

• Initial Complaint

  Date:05/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer number #*******
  
  On April 26th 2024 I submitted three **** ***** cards with a face value of $250 per card they were all accepted by cash card After a couple of days and still under review I decided to call when they told me one of the cards was invalid and the reason they gave, the card being invalid they said the card number was entered incorrectly. I happen to know for a fact that I didn't enter the card number incorrectly, but I accepted their excuse and gave it a couple of days. low and behold when I took the card back to **** ***** they said there was a $0 balance and that someone on the 26th ,the same day that I submitted the card use the card at a different **** ***** location in the full amount of $250. I called Cash card several times I get to run around by the customer service females who keep putting me a hold who keep telling me supervisors are in a meeting (over an 8-hour duration) and who would route me to a voicemail in which they never got back to me. I did get paid off of two of the three cards in the amount of $425 out of $500 but one card and all of his value was absolutely stolen by someone who works for cash card. I will never use this service again there are thieves on the payroll as well as customer service employees trained to give you the runaround. They act as if they haven't heard this complaint before ,there is no way that I entered these gift card numbers incorrectly. I double and triple check before I hit submit thieves thieves thieves. All I want is a refund. I'm 100% percent certain they resold my information the same day they received it.

  Business Response

  Date: 05/10/2024

  After thorough verification on our end, we can confirm that the gift card was rejected upon arrival due to the zero balance. We haven't utilized or activated the card in any way.
  To resolve this matter, we kindly advise reaching out to the source from which the gift card was obtained. They should be able to provide clarification regarding any discrepancies in the card balance or usage history.

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent 2 gift cards to cardcash for cash reimbursement. One was from ** **** valued at 510.39 and one from ******* ******** valued at 485.31. I put both account numbers with pin on the website ahead of time and they were approved. I shipped them by *** with requested information on 4/16/2024 and they were received on 4/19/2024 per ***. I checked cardcash website on 4/23/2024 and they updated my account that they were received but later that day I received a generic short email that they were not accepted with no additional information. I called the customer service number and the representative informed me that they could not accept the card from AT Home because it was over 500.00 and the one from Academy because it was a store credit not a gift card. None of this was flagged when I initially put the information in for both cards but that they had both been accepted. When I asked the representative if the cards were being sent back to me he said that they would be immediately. It is now 5/2/2024 and I have not received they cards. I called the customer service number and the representative now tells me she has to put in a request and I will be contacted by email but could not tell me when or by whom. I have also tried to contact them by email after the denial and again earlier today with no response. My order number is *******.

  Business Response

  Date: 05/10/2024

  HI, 

  We've received the merchandise credit you sent us. However, as we don't accept merchandise credits, we've initiated a return process for you.
  Your return is currently in transit, and you can track its progress using the following tracking number: **********************.

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Only had a card for 50 days, was a $100 card and only used 35 one time, went to use it again on the 50th day and had a zero balance, filed a claim with them and they said they contacted the seller who promised they never touched the card - so my word against theirs and they told me they cant prove i did not use the card, all they have to do is verify where the card was used and that would prove I could not have used it, but they refused - terrible company - never use them

  Business Response

  Date: 05/08/2024

  
  Thank you for being a loyal CardCash customer and for reaching out to us. Once again, were really sorry your card didnt work, and for any inconvenience that *** have caused you.
  
  Just wanted to let you know that your payment for the gift card in order #******* has been refunded.
  
  Depending on the way your order was refunded, please allow up to 7 business days for the refund to show in your account.
  
  

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyers beware!!This company is a scam. I only wish I had done a little more research before I used them. The website ask you to put in the gift card number and the pin, then mail the card to one of the addresses provided. Once they received the card, they send you an email stating that they received the card with a zero balance. If you go to your account you find no trace of the gift card information you provided on the website to verify. How convenient Why would you ask for the card information upfront, only to wait until you receive the physical card, then say its empty. The card could have been verified before being mailed, on the website. Otherwise why even ask for that information upfront?! This company is a scam!

  Business Response

  Date: 05/08/2024

  We genuinely wish we could have accepted the card; however, as it did not hold any value, our system could not process the sale.
  In this unfortunate circumstance, we kindly advise you to reach out to the place of purchase for further assistance. They may be able to provide insight into the issue with the balance of the gift card.

• Initial Complaint

  Date:04/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been over a week but they still didn't process my gift cards. This might be the worst experience I've ever faced with CardCash. Order Numbers: *******, *******, *******, *******, *******

  Business Response

  Date: 05/06/2024

  Hi, 

  The payment has been processed to your bank account for the gift ********************** sold. 

  Customer Answer

  Date: 05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Vinay G

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my $100 Chili's gift card about 60 days after purchased and it was declined. The balance was $0. They refused to refund me because it was beyond the 45-day guarantee.

  Business Response

  Date: 04/26/2024

  Hi, 

  Please respond with your order number so that we can look into this issue right away.