Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company made offer on gift cards I had, over $4,000. I sent the cards in, and then they cancelled my order stating previous cards I had sold them did not sell as fast as they expected.

  Business Response

  Date: 10/03/2023

  Hi, 

  The most recent exchange order placed is order #*******. The order has been paid on 9/26/23 in the amount of $3253.48. 
  
  

  .

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I exchanged gift cards ( Dicks) in exchange for a digital wallet MasterCard, however when Card Cash emailed me the c/c it was only with MasterCard C/C # .. I reached out to a rep online :Their response: *********************** (CardCash)Sep 14, 2023, 11:29?AM Hi,Thank you for contacting CardCash ****************.We apologize but the Prepaid Digital MasterCard can only be used for online or in store purchases. If you have any further questions please feel free to contact us.Regards,****** CardCash **************** I tried online & in person to utilize this c/c however NO ONE accepts this form of c/c.This is NOT a digital credit card !

  Business Response

  Date: 09/21/2023

  Hi,

  We understand your frustration with the recent issues you've encountered while trying to use your Mastercard prepaid card. Your Mastercard prepaid card is indeed a standard prepaid card and should be accepted at a wide range of ****************, that accept prepaid cards. 

  Customer Answer

  Date: 09/27/2023

  
  Complaint: 20606791
  
  I am rejecting this response because:
  ******* who I reached out to doesnt offer a solution, just a generic response .

  On my own I had to figure out a way to utilize the c/c .. it is not a TRUE digital Credit Card as they state on their website.

  Had to spend a lot of time & energy to find out how to utilize their c/c
  
  
  Regards,
  
  *********************

  Business Response

  Date: 10/03/2023

  
  We understand your frustration with the restrictions that prepaid cards can have on various websites. We want to assure you that this limitation is not unique to the cards we sent  and is a common practice across many online platforms. Prepaid cards, like any other form of payment, may have certain limitations and restrictions that are beyond our control.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 Subway gift cards totaling $290.50 have been frozen by Subway.com - because of a chargeback claim. They ask that I contact the seller (Card Cash). But their response was that it is pass their 45 day guarantee period. If Subway cannot unfreeze these cards so I can use them, I need to have a refund.

  Business Response

  Date: 09/06/2023

  Hi ******* ,
  
  Thank you for being a loyal CardCash customer and for reaching out to us. Once again, were really sorry your card didnt work, and for any inconvenience that *** have caused you.
  
  Just wanted to let you know that your payment for the gift card(s) in order #******* has been refunded.
  
  Depending on the way your order was refunded, please allow up to 7 business days for the refund to show in your account.
  
  Were really glad you caught this issue within 45 days of your purchase. We strongly encourage our customers to always use our discounted gift cards right away, for the 100% worry free experience you deserve. For the future, or for any other cards in this order, make sure to use them completely within 45 days of your purchase. For more information about the 45 day policy please check out this page.
  
  We sincerely hope that you wont let this little mishap ruin the amazing feeling of saving money every time you shop with CardCash, and look forward to seeing you back here again.

  Customer Answer

  Date: 09/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i sent them 14 gift cards on august 3, 2023 all ranging from $50 to $20. they offered me a payment of $326. i got no payment or update at all and every time i checked it said "reviewing". after 3 weeks i contact them to ask what is going on. the following day they email me saying they declined my cards and they will be sent back. today 8/29/23 i recieved only 5 of my original 14 cards back. not only did they steal my other 9 cards, but they stole the money off of the cards they returned to me. each card had a $50 balance ( i checked every card before sending), but were returned with balances of $1.74, $2.56, $4.15, $1.21, and $0. They are crooks and not to be trusted. i should have listened to other reviews but i still took a chance. i want my gift cards back and my balances returned

  Business Response

  Date: 09/07/2023

  HI, 

  All the gift cards have been sent back to the address on file. The cards have been sent in two separate packages. Please see the two tracking numbers below:

  9400136105440266616406
  
  9400136105440297845400

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I listed a $250 REI gift card on CardCash and was told I would be paid about $197 for it. Order number was *******. A couple days later, CardCash canceled the transaction. I did not sell the gift card in any other way; it has been in my possession the whole time. But I just checked the balance and the balance is now $24.31. I just want the payment I was promised, the $197. I have no idea how this happened.

  Business Response

  Date: 08/28/2023

  Our internal processes have flagged discrepancies in the balance of the  Rei card, indicating that the card does not match the expected values. We understand that situations like these can be unexpected and frustrating, and we apologize for any inconvenience this may have caused you.
  In order to promptly resolve this matter, we kindly request that you get in touch with the source from which you obtained these cards.

  Customer Answer

  Date: 08/28/2023

  
  Complaint: 20513678
  
  I am rejecting this response because: the card had a $250 value when I gave the information to CardCash. The only way its value could have been diminished is if CardCash sold the item to someone who used it. I purchased the card directly from REI. That is why I expect to be paid by CardCash, which obviously did something with the card.
  
  
  
  Regards,
  
  *******

  Business Response

  Date: 09/08/2023

  Hi, 

  The Rei gift card has not been released to inventory. CardCash does not have access to use the gift card. We recommend you reach out to the merchant to resolve this matter. 

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16th 2023 at 7:11 PM while in a BasProShop I've purchased $920.69 worth of gift cards (8 cards) on ******** mobile app, for a in-store purchase I wanted to make. Within minutes I received the order #*******. In that order there were two $200 gift cards. Upon receiving the email with the cards I went to the store clerk that was handling my paperwork and within a half hour we finished the paperwork and proceeded to payment. So total time could have not been longer than 40 minutes. When the store clerk scanned the first $200 gift card, he noticed that there were only $113.56 instead of $200 as displayed on the card, so I reported the discrepancy right there on the spot on the app. When he scanned the second $200 card, it came in as "Insufficient funds". I also reported the issue right there on the spot on the CardCash app as with the previous card. We had to cancel the transaction and check the balance of the cards on the Bass Pro Shop website. The clerk confirmed that the values were not as in the email and funds were missing. I had to cancel the transaction and go home empty-handed until I can resolve the issue with CardCash. Called the company but at 8 PM it was after hours. Called the customer service the next day and got the runaround. Needless to say how frustrating it is to not be able to close the transaction the night before, but now I'm $364 out of pocket, no products purchased and I'm suspect of being a criminal by the company. The customer reps are sending ridiculous questions in email communication such as "What was the error message in the store?" well, I reported that very message in the app within an hour of purchasing the card. That is not a genuine attempt to resolve the issue and the fact that I've lost the product and $364 to their lack of due diligence. They state that they have a "45 days" guaranty, but it has to be false advertising when they cannot resolve a case that was reported to them within 45 minutes of the purchase. Frustrating

  Business Response

  Date: 08/28/2023

  We deeply apologize for any inconvenience you may have experienced due to the missing amount of $86.44.  Your payment for the missing amount on the Bass Pro Shops gift card in order #******* has been refunded. Depending on the way your order was refunded, please allow up to 7 business days for the refund to show in your account.
  
  

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/13/2023 Company offered to purchase a card for around $50. They collected information and made me spend time and recourses to send the card to them. They also charged 2 of my credit cards with holds. Company failed to send the $50 as advertised on the website.

  Business Response

  Date: 08/25/2023

  HI, 

  We apologize for the trouble you are having. Please provide us with a order number so that we can look into this right away. 

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to sell my $50 Olive ******* $25 Zoes Kitchen, $25 Craftwork and $100 ********************** gift cards for cash online and accepted cardcash.coms offer to be delivered to my PayPal account within ***** hours. I gave cardcash.com the requested gift card numbers, expiration dates and codes along with my PayPal information so that they could make a one time refundable $1 verification charge immediately. After the first 24 hours I started checking my PayPal account and found that the transaction was still pending so I checked again after 48 then 72 hours and finally after 5 plus days I called both PayPal and cardcash.com I successfully. PayPal couldnt give me any assistance as to the status of the transaction and I got the run around repeatedly from cardcash.com as my account with them mysteriously disappeared in conjunction with the funds on my gift cards also disappearing. The cardcash.com representatives were hostile, refused to provide their names to me and angrily denied cardcash.com taking the funds from my gift cards that after their requests were the only ones that I had given my gift cards information to. I was and still am desperate for money and cardcash.com stole my money and hopes and nothing is being done about it which is why they are so blatantly committing this crime.

  Business Response

  Date: 08/24/2023

  Hi, 

  Please provide an order number so that we can look into this right away. 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold several gift cards with no issue to CardCash. The last 3 cash took a lengthy time to get back with me on. One said suspected fraud and one CardCash did not even bother to give me an answer after 5 days of waiting. The company has its customer service based in another country and it is impossible to get through to the corporate office even if you contact local county or city government offices. I think there should be some way of resolving a complaint with an **************** by talking to an **************** My advice is to stay away from this *************

  Business Response

  Date: 08/14/2023

  I apologize, it seems that your order was flagged by our automated fraud system as high risk and as a result, has been canceled. Your cards have not been exchanged, and you have full access to your gift cards.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trued to sell them 2 gift cards on there web site when through the entire process and got to a point where it asked me to enter my debit card number so them count make a 1 time dollar transaction to confirm my identity and it would be sent back with in 7 business days then sed there was it was declined but afterwards I checked and they still took a dollar outta both my debit cards I tried and never sent money to either which would of been ***** for both gift cards they have no customer service number listed only a email address that I hope someone responds back to me about what happened and now I have to call my bank to see if they can suspend the pending transactions from there company

  Business Response

  Date: 08/04/2023

  The $1.00 charge you noticed on your credit card is just a standard temporary authorization and will be automatically removed within a few days. There is no need to be concerned about it.
  
  If you have any further questions, please feel free to contact us. We appreciate your business and look forward to seeing you again soon.