Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried more then 15 times to get ahold of someone in your customer service **** so that I could find out why when Im trying to sell you the gift cards I have, you not only want me to put in my credit card info-you also want to put a $1 hold on my account for me to prove I am who I say I am-not only is that weird especially when Im selling you something and not the other way around. You keep declining my card that I try to use and there is plenty of money in it so Im not sure what the issue is but Id appreciate it if someone would contact me for once and let me know what I have to do to get rid of these gift cards!

  Business Response

  Date: 12/18/2023

  I apologize for the inconvenience you're facing. To assist you better, could you please confirm whether the card you're using is a debit or credit card? Currently, we are only able to accept credit cards.

  Customer Answer

  Date: 12/18/2023

  
  Complaint: 20977354
  
  I am rejecting this response because:
  
  I have been trying to use a credit card and it still declines it. You also might want to let your customer service reps know that your only accept g credit cards because they tried telling me to use a debit card 
  
  Regards,
  
  ***************************

  Business Response

  Date: 12/27/2023

  We understand that you've encountered an issue with your credit card being declined during the transaction.
  To assist you promptly, could you please provide us with the specific error code or any additional details you may have received? Sharing this information will help us better understand and address the issue you're facing.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cardcash.com is a website that claims they buy/pay for used gift cards and new ones that people don't want and pay cash for the cards and the gift card personal number and the secret pin in order for ******************** to take control of the gift card and get the information needed to use it and be valid.So I went on Cardcash.com 1 month ago and decided to enter into an agreement with Cardcash.com to sell them my $20 brand new ulta gift card for cash. Cardcash.com told me that they needed me to give them the gift card pin and number solely so they could, " validate " it.Well long story short, they took my gift card info and never paid me a dime for it essentially they stole it from me under tricking me and lying. I've emailed Cardcash.com a total of 5 times in the past few weeks asking them to honor the agreement that they offered to me, and pay me for my gift card. Cardcash.com has ignored every email I've written them and then insult to injury they sent one of my emails back to me that they were not going to reply and bottom line is Cardcash.com lied to me, stole my brand new gift card and information and did not pay me a dime, in real terms they robbed **** just want either my gift card back or the $20 they owe me and an actual genuine apology for taking advantage of me and treating me like garbage not worth their time.Thank you.

  Business Response

  Date: 12/14/2023

  Hi,

  I apologize, it seems that your order was flagged by our automated fraud system as high risk and as a result, has been canceled. Your cards have not been exchanged, and you have full access to your gift cards. Unfortunately, we do not have any more information about why your order was canceled.

  Customer Answer

  Date: 12/16/2023

  
  Complaint: 20960398
  
  I am rejecting this response because:
  Unfortunately, this is an outright lie because I have tried to use the gift card after I sold it to you guys only after waiting for payment for weeks to no avail and no funds, And it was used and I sure as heck did not use it. I sold it to you guys and you guys either used the card or resold it. At any rate. I am out my $20 Ulta gift card. I want to be reimbursed or given a gift card that actually works like I had purchased and sold 2 guys. This is unacceptable.
  
  Regards,
  
  *******************

  Business Response

  Date: 12/27/2023

  It has come to our attention that you believe the card now has a zero balance. Please be aware that we do not have access to the card and, as such, could not have affected its balance in any way.
  We understand the importance of gift cards and their value to our customers. If there are any concerns or issues regarding the Ulta gift card, we recommend reaching out to Ulta Beauty directly. They will be better equipped to assist you with any inquiries related to the card's balance.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email out of the blue about a gift card I sold them 2 years ago that now has no balance on it. I was told to send the company the money they paid me because the card, which they verified when I sold it, has no balance anymore. I sent them the exact item we negotiated about. They verified it. They are now the owners of the card and it has been in their possession for 2 years. I have no idea what their security measures are or what their processes are. Yet two years later, theyre holding me responsible I was told to call the company and ask for the money back. How? For a card I dont have and number I dont know? Did THEY, as the owners of the card, even try to call? Did it expire? Whats the deal? Then I was threatened with collections for a gift card I off loaded 2 years prior.

  Business Response

  Date: 11/16/2023

  We've reevaluated the situation regarding the card matter, and we understand your concerns. We want to inform you that we are reopening your case and actively working with the collection agency to find a suitable resolution.
  Our aim is to address this matter collaboratively and explore options that are fair and reasonable for both parties.

  Customer Answer

  Date: 11/16/2023

  
  Complaint: 20812494
  
  I am rejecting this response because:  Thank you for responding so promptly to this matter.  I will keep this matter open with the BBB await your further word on this situation.  Specifically:  I would like to know what has led you to believe I am responsible for the missing funds and/or how I have an contractual obligation for them, and 2. what efforts that you, as the current owners of the merchandise card, have made towards connecting with the company yourselves about this matter.  Lastly, after a cursory ****** search the business who originated the merchandise card, Lumber Liquidators, is no longer in business - they are reformed as LL Lumber.  Maybe that has a bearing in why the card was inactivated?
  
  
  Regards,
  
  *********************************

  Business Response

  Date: 11/23/2023

  Hi, 

  I hope this message finds you well. We regret to inform you that there is an issue with the card you recently sold, as it cannot be used. After thorough investigation, it has come to our attention that the card is tied to your name.
  Liability on Your Order: Due to the unusable nature of the card and its association with your name, there is a liability on your recent order.  The card has been securely sent back to you. Please allow 3-5 business days for the card to arrive.

   

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09.26.23 I placed an order N *******. Along with another gift card I purchased a physical family dollar gift card for a price of $93.88. Since I have different billing and shipping addresses, I modified my billing address during the order accordingly. At the same time, I didn't change my shipping address. Nevertheless, the gift card was shipped to the wrong address. It was cardcash.com system failure given that my accurate shipping address is set in the system around year ago and has not been switched since then. Additionally, the business didn't send the gift card by an authorized mail although my total order was more than $100. I reached out the business regarding my issue and they replied they would refund me only when the gift card would be returned to them. One and a half months passed from the shipping date, but the business completely silent. I would like immediate refund given that there was a clear failure of the system. The business is acting negligently and unfairly trying to pin the responsibility on me.

  Business Response

  Date: 11/09/2023

  Hi, 

  We are sorry to hear that the address has been changed. A refund has been processed for the gift card. 

  Customer Answer

  Date: 11/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 01/26/2024

  
  Complaint: 20804838
  
  I am rejecting this response because:
  
  I placed online 3 orders on CardCash.com. I purchased 3 ******* e-gift cards for a price of $93.51 each. I attempted to use the gift cards in store but they were unsuitable for use. I filed an online claim to CardCash support team. They answered I would be refunded after sending them waiver forms for all three cards. I submitted the requested papers but, regrettably, has been refunded for one gift card only. I would like the refund for two other gift cards. Since CardCash violated its own rules and didn't refund me by the due date I also would like a compensation in the amount of $ 50. The claimed compensation also includes inconveniences resulting in pursuing my money.
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 01/29/2024

  Hi,
  
  Just wanted to let you know that your payment for the gift card in order # ******* has been refunded.
  
  Depending on the way your order was refunded, please allow up to 7 business days for the refund to show in your account.
  
  

• Initial Complaint

  Date:10/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/2/23 I purchased a $100 dennys gift card from this business for $82.60. I received the physical gift card in the mail approximately a week or so after. The envelope had the gift card in it along with a big sticker on the gift card. It also had a receipt for the transaction. I used the gift card at my local location on 7/8/23 for $26.56 with no issue. On 10/23/23 I attempt to use the same gift card online and stated card was invalid. I went to the location the next day and the card was still declined. The cashier stated it was inactive. I submitted a online claim via cardcash site on 10/23/23. On 10/26/23 they informed me was past the 45 day guarantee. I assumed they had a year warranty like raise.com. They said is on their website. I had to scroll all the way to the bottom to click on it. They should post it better or at least put a flyer in with the gift card. They could also have a countdown clock or something if the guarantee is that short. I would like a refund as the gift card is no longer valid and they did not inform me via email or in the envelope of such a short period to use it in. Especially when other sites Raise that sell gift cards have longer warranties.

  Business Response

  Date: 11/03/2023

  Thank you very much for reaching out to us.  CardCash's primary focus is to please our customers. 
  
  
  
  CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cards. Safeguarding and protecting our customers is our top priority. Therefore, CardCash offers consumers a 45 day buyer protection guarantee. This way they can feel secure to shop on the marketplace and take advantage of all the great savings. However, we can only extend this guarantee for customers who contact us within 45 days of their purchase. A limited guarantee period is very common on every marketplace in every sector. 
  
  
  CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes and in the terms and conditions on the site which users accept prior to making a purchase. 
  
  
  
  Nonetheless, as a onetime courtesy we will refund you.  Please be advised of this exception and of our general policy.
  
  
  
  We hope you will continue shopping on our marketplace and take advantage of all the great savings.

  Customer Answer

  Date: 11/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

  How long to get the refund ?

  Thanks

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold two gift cards to this company. They make you enter the number of the gift card online AND mail them in. Its been 3 weeks since I mailed them from ** to ** and theyre claiming they havent received them. I go on their social media pages and found theyve been doing ghost to a bunch of people. I have no recourse, they have my cards, theyve blocked the numbers out of their system so I cant see it and I cant use the cards before they sell them to someone else. So it seems like they claim to buy gift cards, take them, and sell them, and buyers are also complaining the cards they buy have no money on them. As long as this site is up they will continue to do this to people.

  Business Response

  Date: 11/08/2023

  Hi, 

  CardCash has yet to receive the gift a cards. To assist you further and expedite the process, we kindly request the tracking number associated with your card shipment. With this information, we can trace the package's status. 

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 gift cards purchased from Card Cash in November 2022 that had $0 balances when they were attempted to use for the first time. The first was a ********************* gift card for $100. After being given excuses from Card Cash why it wouldnt work, I reached out to my local *********************. They were able to tell me that the gift card was actually redeemed before it was purchased from Card Cash. Secondly, I just attempted to redeem a $50 Fanatics gift card that was purchased from Card Cash. Its balance was also $0.

  Business Response

  Date: 10/24/2023

  Hi, 

  We are truly sorry to hear that you are experiencing difficulties with the card, and we want to resolve this matter as quickly as possible to ensure your satisfaction. In order to better assist you, we kindly request that you provide us with your order number.

  Customer Answer

  Date: 10/24/2023

  
  Complaint: 20748625
  
  I am rejecting this response because:
  The requested order number looks to be 4428927.
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/30/2023

  We understand that you purchased a Fanatic gift card approximately a year ago and are now seeking a refund for it. However, it's important to note that our guarantee period for this is 45 days, and unfortunately, we are unable to process a transaction of this age through our credit card processor.
  We understand your frustration and the inconvenience this may have caused you, and we sincerely apologize for any disappointment. We would like to offer you a $10 coupon code that can be applied to any future purchase on our website. The coupon code is B3D6B65D, and you can enter it during the checkout process to enjoy a discount on your next order.

  Customer Answer

  Date: 11/06/2023

  
  Complaint: 20748625
  
  I am rejecting this response because: the balance on the gift card was confirmed $50 after purchasing, now the balance is $0 without me using it. Please explain that. 
  

  Also what happens when gift card balances go to $0 after the 45 day window? 
  

  You do realize that the person who sells you the gift card can write the card numbers down and use the card after Card Cash purchases it from them, right? What happens when this happens after the 45 day period? That is what has happened in this case. Please send a replacement card or $50 to:

  ***********************

  *********************************************

  ************, ** 37860
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 11/13/2023

  Hi,

  As the purchase is now outside the refund period for PayPal transactions, we would like to offer you a store credit . This credit can be applied towards your future purchases on our platform.

  Please see your credit in the amount of $45.50 below:

  F36B63C5

• Initial Complaint

  Date:10/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* I'm wanting to cancel a sell order but they begun "processing" payment almost as soon as I submitted the sale. I'm talking literally less than 30 minutes outside of business hours. Normally this would be good if the intention would be to sell the card, but plans changed on my end. I have sent emails, and I've also called them. They state they can't cancel it because it's already processing. I chose PayPal as a payment method. If it was processing I would already see it on PayPal. They're essentially refusing to cancel it, and say "if a customer buys this, it will be on you". I read their terms. I'm not trying to pull a fast one on them. It basically states their is no issue as long as you use your gift card funds before payment, yet they are refusing to cancel it. I just want this nightmare to be over.

  Business Response

  Date: 10/19/2023

  
  As you may recall, you had initially sold us a gift card, and we processed the payment as per our agreement. However, shortly after we had made the payment, you reached out to inform us that you had changed your mind and decided to use the gift card for your own purposes. In response to your request, we promptly removed the gift card from our inventory, and withdrew the payment. 

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

  p.s. I just wasn't able to get anyone to handle it so I made this bbb complaint, but they ended up getting to it shortly after, about 2 days **** although it took much longer to update on the site. No worries tho. 

  Thank you. 

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

  p.s. I just wasn't able to get anyone to handle it so I made this bbb complaint, but they ended up getting to it shortly after, about 2 days **** although it took much longer to update on the site. No worries tho. 

  Thank you. 

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Target giftcard on CardCash. I received it and it said no funds available as well as it was tied to another user account. I was unable to use any of the giftcard. I called CardCash at ~ 2pm PT and no manager was available. I submitted a claim online and was sent a stock email stating my funds wound be refunded in ~ 7 business days as well as hopefully this "little mishap" would not keep me from using them again.I sent a follow-up email re: what operationally was going to be done to address this fraud with no response. This is FRAUD and this company does not take this seriously unfortunately. Thank you,****

  Business Response

  Date: 10/16/2023

  Hi, 

  Your Target gift card has been refunded on 10/05/23. We apologize for the inconvenience this may have caused. 

  Customer Answer

  Date: 10/16/2023

  
  Complaint: 20706546
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a $100 ******* gift card to CardCash on 9/26/13 for an agreed upon amount of $87.60 to be paid by prepaid mastercard within 2 business days. Normally, this process actually takes just a few hours and I am paid the same day. On 9/28/13 I still had not been paid. I happened to check my account and saw that there was a message stating that there was an error releasing my payment and to contact customer service. I did. The agent told me that I was being charged $67 for a Best Buy card that I had sold to CardCash months ago that was reported as invalid. I told her this was incorrect. She immediately checked my account and noted that it was an error on CardCash's behalf. She then told me to wait 24 to 48 hours to hear back on the issue. I told her that was unacceptable as I was due payment on this day. I had waited the agreed upon time and would not be held liable for CardCash error, I wanted my money as agreed today. There was just a lot of back and forth in the chat support with no resolution. Note that CardCash had made no effort to contact me regarding this issue and the agent was able to immediately verify the error, but no immediate resolution was available. Also, my request for escalation was denied as well. The whole experience reeks. Why would the company not check for the error immediately, instead of attempting to ****** money away from the client?

  Business Response

  Date: 10/03/2023

  Hi,

   Your payment has been processed on 9/29/23. The Prepaid Master card has been sent to the email address listed on your account: ************************