Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CardCash.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/2023 I purchased a online gift card for Zales from CardCash for ******. When I went to use the gift card at Zales it was being rejected. When I then used the check balance on the Zales website I was being told it was a zero balance. I have contacted this business multiple times to get a refund where they guarantee a 45 day warranty I have not been refunded my money.

  Business Response

  Date: 01/17/2024

  Hi, 

  Thank you for being a loyal CardCash customer and for reaching out to us. Once again, were really sorry your card didnt work, and for any inconvenience that *** have caused you.
  
  Just wanted to let you know that your payment for the gift card has been refunded.
  
  Depending on the way your order was refunded, please allow up to 7 business days for the refund to show in your account.
  
  Were really glad you caught this issue within 45 days of your purchase. We strongly encourage our customers to always use our discounted gift cards right away, for the 100% worry free experience you deserve. For the future, or for any other cards in this order, make sure to use them completely within 45 days of your purchase. For more information about the 45 day policy please check out this page.
  
  We sincerely hope that you wont let this little mishap ruin the amazing feeling of saving money every time you shop with CardCash, and look forward to seeing you back here again.

  Customer Answer

  Date: 01/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2023 I submitted $150 in gift card balances to this company. According to their website, it states that gift cards go through a review process that takes ***** hours, and payments are sent within one day after that. Once I had communicated with customer service that it had been over 3 days and I still had not received any communication and my gift cards had not been reviewed, the agent told me she understood I wanted my money but that they were still reviewing and that they were getting through them that day. It's been an additional 3 days since that conversation and I've still received no communication and no change in review status. In the meantime, they required that I give them my credit card information, personal information, and they have full access to both gift card balances in full and I cannot use. Their promised time frames are completely inaccurate and misleading and I don't know why they must take your credit card information and put a hold on it to, according to them, "prevent fraud," but then take over a week to review the balance that you no longer can use and they don't pay you for any of it. So now I'm out $150, they have my credit card on file, and all my personal information and I'm afraid I'm not going to get any of this back. I've communicated my concerns two additional times and nobody has responded.

  Business Response

  Date: 01/17/2024

  HI, 

  Your payment has been fully processed on 1/1/2024. You should have received the payment to your email on your account. 

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23, 2023 I paid $249 for gift cards. The order number is ******* Some of them were delivered electronically which is fine. The problem I have is with the ones that were sent through the mail. I moved about a year and a half ago and my address is current with cardcash.com. I paid for the cards using the paypal option. Apparently, they use the address that is listed on paypal. I had not updated that address on paypal so they sent it to my old address. I don't think it's right for them to send it to address that is not on their file. To make it even worse though, right before checking out their website has the shipping address right there so you know where it will be shipped so I felt confident that it will be shipped to my new address since they literally were telling me that right before check out. If you are going to ship it using paypal's address I think that's fine as long as you update the shipping to let the customer know. I contacted them a few times regarding this and each time they tell me they won't fix their error.

  Business Response

  Date: 01/05/2024

  To address the situation, we will be processing a full refund for your order. You can expect the refunded amount to be returned to your original payment method within 3-5 business days. We understand that situations like these can be frustrating, and we genuinely appreciate your patience and understanding.
  In order to prevent similar issues in the future, we kindly ask you to review your account information, especially your shipping address, before completing any future transactions. This extra step can help ensure that your orders are delivered accurately.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid November I placed an order on Card Cash.com to exchange 2 Sunoco gift cards valued at ***** (******) total for an Amazon gift card credit. Unfortunately, I did lose my order confirmation number, however when I reached out to customer service, they declined to help without my order number. Since the company was requiring to mail my physical cards to them, I also provided them with the tracking number that I had sent the cards certified mail which shows that they were delivered. I would like somebody to be able to help with the order, as now I have mailed ****** worth of gift cards to this company with nothing in return. I have a hard time believing that they can't help at all.

  Business Response

  Date: 01/03/2024

  Hi, 

  We cannot pull up an order number associated with this email. Please provide the gift card numbers so that we can try to pull it up that way.

  Customer Answer

  Date: 01/03/2024

  
  Complaint: 21055419
  
  I am rejecting this response because:
  

   

  I do not have the card numbers as they were physically mailed. I was instructed that these cards needed to be sent via mail to the company.  I mailed them to your address ********************* PO Box **** ******** ** *****. Considering these were gift cards valued at 100 dollars total, I sent them certified with a tracking number.  ********************. The tracking shows they were delivered as follows---- Your item was delivered to the front desk, reception area, or mail room at 9:58 am on November 20, 2023 in ********, ** *****
  

  
  
  Regards,
  
  *******************

  Business Response

  Date: 01/11/2024

  Hi, 

  Order 3105610 has been paid on 11/21/23 in the amount of $85.60 in the form of a Amazon gift card. The card has been sent to the email *************************.

• Initial Complaint

  Date:12/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/25/23 I attempted to sell 2 gift card to Cardcash for the amount of *****. I was informed there would be a $1 hold on my card in order to sell the gift cards. I was told that the my cashapp card could not be accepted because it was a prepaid card, but they still charged my cashapp card. I then tried with my debit card and was *********** was declined, yet again I was charged $1. Why was I charged if Cardcash does not accept the card? This makes no sense.

  Business Response

  Date: 01/03/2024

  The $1.00 charge you noticed on your credit card is a standard temporary authorization and will be automatically removed within a few days. There is no need to be concerned about it.
  
  

• Initial Complaint

  Date:12/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/2023 I went on the CardCash website because I wanted to exchange a $100 ******* gift card for a **** gift card so that I would be able to use funds anywhere and not just *******. I called and checked the balance before I submitted the information to their website, it said the balance was $100, I did not purchase anything. They said that once approved, they would send me the steps to get my **** gift card via email. I put in my ******* gift card info into their system, and after 2 days they said they couldn’t accept my card. So I called the ******* gift card to check the balance and the balance was $0. I was devastated, but I knew I had been ripped off by this company.

  Business Response

  Date: 12/27/2023

  We appreciate your recent attempt to sell us a ******* card, and we understand that there may be some confusion regarding the transaction.
  Upon verification, it was observed that the balance on the ******* card you provided was recorded as zero. Consequently, we had to cancel the order. Please be assured that we do not have access to or control over the funds on the card.
  To resolve this matter and obtain accurate information about your ******* card's balance, we kindly recommend reaching out to ******* directly. They will be able to provide you with the most up-to-date and accurate details about your card's status.

  Customer Answer

  Date: 12/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I did contact *******. There were 2 transactions, one was from when the card was bought Dec 12th and the other was on the day that I provided my gift card info to you guys. The transaction details were not available when I called into the gift card info line, so my next step is to go 2 ******* physically so they can show me transaction history.
  
  
  
  
  
  Regards,
  
  
  
  *** **********

  Business Response

  Date: 01/03/2024

  Again, After conducting a thorough investigation, we would like to inform you that the gift card in question was never processed or released into our inventory. Our records indicate that the order was not completed, and as a result, we do not have any access to or control over the card.

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10, 2023 I placed an order with card cash to trade in 3 gift cards from **** *** in exchange for ****** gift cards. Order # *******. I received an email a few days later saying the transaction was declined however they still removed all the money from my **** *** gift cards and did not provide me with the ****** gift cards in exchange. I had 3 **** *** gift cards of $100, $30 and $10 totaling $140. The balance was completely wiped out by your company and I did not receive the ****** gift cards in exchange. I want my $140 worth of **** *** gift cards returned to me. This company is a scam and steals peoples money.

  Business Response

  Date: 12/27/2023

  We appreciate your recent attempt to sell us cards; however, after careful consideration, we regret to inform you that we have had to cancel your order due to heightened risk factors associated with the transaction.
  Please understand that our decision is based on a thorough evaluation of various factors, and it is not a reflection of your credibility. We take the security of our transactions very seriously, and occasionally, certain transactions may be flagged for review due to factors beyond the customer's control.

  Customer Answer

  Date: 12/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  They rejected the order, but then stole the money off of the cards that were sent to them. They took my information my card balances and never gave me anything in return. This company is nothing but a scam and should be shut down.
  
  
  
  Regards,
  
  
  
  ******* *****

  Business Response

  Date: 01/03/2024

  HI

  After conducting a thorough investigation, we would like to inform you that the gift card in question was never processed or released into our inventory. Our records indicate that the order was not completed, and as a result, we do not have any access to or control over the card. We recommend you reach out to the merchant directly. 

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 11th of December I sold two ****** and ***** Gift cards to Cardcash(order *******). It is now December 13th and has been more than the advertised 48 hours. Now i Have logged on and one of the payouts for my $25 gift card ahs gone from ***** to $0. This is stealing.. Earleir today both gift cards had payout of ***** and either way I still have not recieved the payout inform of electronic master card on either of them. Please send me the total amount agreed to for both of the cards. thank you

  Business Response

  Date: 12/21/2023

  We appreciate your recent attempt to sell us ****** and ***** gift cards. During the verification process, we encountered an issue with one of the cards, which appeared to be invalid. We understand that such situations can arise due to various reasons, including input errors.
  Upon further investigation, we found that the second gift card you offered was indeed available for sale. However, we noticed that you canceled the remaining order on the customer platform.

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/20/23 I sold a $75 Best Buy Gift Card to CardCash for $63.75. I've sold numerous gift cards to CardCash in the past with essentially no issues. On 12/7/23 I sold two $50 ($100 Total) Bath and Body Works gift cards for $40 a piece ($80 Total) to CardCash. Upon logging into my bank account I saw my payout was only for $16.25. I reached out to CardCash for an explanation for the reduced payout. I was told the Best Buy Gift Card I had sold on 11/20/23 was not active. The response I got was "The gift card you sold is no longer active. Please contact the merchant directly so they can check on this." So I contacted the merchant and was able to find out the gift card had in fact been used on 12/7/23 and that the balance was in fact now $0. This transaction occurred after CardCash had sold the gift card to a customer. Basically the customer purchased the gift card, drained it and then proceeded to report fraudulently to CardCash that the gift card was not active. And CardCash proceeded to take the money from me. I am only seeking the $63.75 that is still owed to me as I followed all CardCash rules and regs as I always have.

  Business Response

  Date: 12/28/2023

  Upon reviewing the transaction, we observed that the first Best Buy gift card you sold to ** experienced issues as the funds were removed by Best Buy. Consequently, when you sold another card to us, we deducted a corresponding amount to account for the discrepancy.
  We understand that this may be frustrating, and we sincerely apologize for any inconvenience this situation has caused. It seems that the issue lies with the initial gift card, and we recommend reaching out to Best Buy directly to address the problem with the card they issued.

  Customer Answer

  Date: 12/28/2023

  
  Complaint: 20996135
  
  I am rejecting this response because: Best Buy eGiftcards are not issued by Best Buy. They are issued by Cashstar. It's not possible for Best Buy to drain the gift cards as CardCash is claiming. The gift card was verified to have the correct value loaded onto it upon being sold to CardCash. Only after CardCash sold the gift card was it suddenly drained down to $0. I was able to confirm this by contacting Cashstar to confirm the gift card had in fact been used a day after CardCash had sold the gift card.    

  
  
  
  Regards,
  
  *********************

  Business Response

  Date: 01/05/2024

  We understand your frustration regarding the recent Best Buy gift card liability, and we sincerely value you as a customer. To alleviate any inconvenience, we have decided to remove the deduction and submit the payment accordingly.
  Your satisfaction is our priority, and we appreciate your understanding.

  Customer Answer

  Date: 01/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November,11,2023 I contacted the company to sell a 50$ Hame ero4 gift card and had followed the instructions on how to do so over that app called WhatsApp I contacted a person who represented the company in could provide me customer service in completing transaction to ensure they received The gift card and I would receive payment promptly, however that's not how the transaction ended up going as they received all the information and necessary items needed for the exchange of the gift card for payment yet I was never paid. I contacted the company on multiple other occasions to try to resolve the issue yet it has still gone unresolved and I have still not been paid for the gift card but the company has now either sold the gift card to another customer or has used the gift card itself as there is now a zero balance on it. I would like to receive $50 refund to my PayPal account which is where the original funding would have went upon being paid for the gift card, I have continued to reach out to the company to further try to resolve the issues and I have to get to be successful and completing the transaction or receiving any type of payment at all and the gift card that they received as a zero balance now as they have now sold or spent the amount available on the gift card themselves since receiving it. I am very frustrated and upset that I was not paid for the item in which they received when I was promised to receive payment promptly and for the fact that I have continued to reach out to them without any type of response at all from them on the matter It has been over a month and I still am without payment or any type of contact and return from the company to resolve the matter.

  Business Response

  Date: 12/21/2023

  Hi, 

  We are so sorry for your experience and would like to further assist you. Please respond with the order number so that we can look into this matter right away.