Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Supplies

Verizon Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for Verizon Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Verizon Wireless has 1393 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.12

    Average of 3,158 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Katherine M

      Date: 07/22/2025

      I get tired of being offer perks if I signed up for this service that service then when you do what you suppose to is like pulling teeth for you to receive your perks from verizon. I was offer 200 verizon gift card and a 250 to Amazon if I got the home internet and for the same price I was paying tmoblie didnt receive any of these perks or price. My first bill after receiving the internet ****** I was paying ****** before the internet so that is 150 more now thats after a ***** credit was applied. My gift cards were suppose to be validate on 7/14 -7/15 they were denied telling me i didnt order the internet within the dates to receive the perks this is the good part they are on my recepit to receive after ************************************************************************* I need to resumbitted and ******* vaild 7/23 which is tomorrow and bet you they won't be. Verizon wireless makes it so difficult to receive a perk a customer gives up and ********************** wins because now im stuck in a ************************************************************************** my home. This is false advertising to offer someone something and then dont month through with it and I had the service for 45 days verizon wont give me my perks. This is not the first time but it ******* the last I will not fall for verizon wireless tricks again and I will report them to the *** for false advertising.

    • Jose C

      Date: 07/22/2025

      Not sure whats going on but I still have NOT received the incentive to switch over to Verizon. Worst mistake I made. After switching to Verizon to use for my business Im actually losing business due to the fact that my phone barely loads. I have had clients send screenshots of messages I never received and this all started when I switched to Verizon. Im losing money, I never received the payoff for **** so now Im in the hole from the start and looking to sue if this is not handled. Not good for business even if youre paying for the best service.

    • Allissa S

      Date: 07/22/2025

      I am absolutely disappointed and disgusted with Verizon wireless and their service. My father is legally blind and can't see the monthly Bill on his phone so they are claiming that we owe money on 4 lines instead of 2 and are refusing to make it right by simply taking the 2 non working lines away and refunding us the money in extra fees. I would not recommend wasting your time with this business and would choose a different phone company that is not over priced.

    • sean m

      Date: 07/21/2025

      I have been a verizon wireless customer and i pay my bill on time every month and they have sold my account to ******** capital

    • Barb O

      Date: 07/21/2025

      Highlights are 1. Discrepancies in Service Agreement 2. Billing errors and customer service issues 3. Unappealing contract options and rate adjustments.Overcharging and not refunding after they admitted it was their error.

    • Gary S

      Date: 07/21/2025

      Internet service doesnt work and Verizon wants more money to improve a non working service no matter what the costs, i live in an area that the reception service doesnt work, but Verizon asks for more money to improve a service that will never work in my area .

    • Mackiel B

      Date: 07/20/2025

      Did a trade in September 2023. Have called in on 4 separate occasions. They never apply my trade in credit of $700 They keep saying they'll apply a credit per month to my account, essentially locking me into their service for however long if I want my money back. I'm now 2 years into making payments. The highest number I got from the ***resentative was a retroactive credit and future discount of $22.22 per month for 12 months totalling to $416. Not $700 Their Superviser **** is now saying that I'll receive $22 credit for the next 36 months in addition to a retroactive credit for $199.98 for the last 9 months of service, Totalling to $999.96 credit over 3 years. I dont believe this. It's not mathing properly. Its my 4th call in. Just own up to your mistakes and write a check to resolve this problem that has always been on your end. Locking me in for 3 years only benefits your business through an issue you caused. I'm so tired of spending hrs on the phone just to feel like crying at the end of it. Nothing makes sense. After every 5 minute hold the $$ changes. I get different information from the *** on several occasions and then the supervisor gives me an entirely different set of numbers.This is so absurd.

    • Ian P

      Date: 07/19/2025

      They lied from the beginning. The bill is $30 more per month than they said. They also penalized me because THEY sent a phone and it got lost so they said I didn't turn in my other phone in time. Also, they did not provide a box or any way to send them back to this mystery location. The service is the worst I have ever experienced, I want to go back to ATT where the service is 100% but I am trapped in their first due to unforseen contracts. How do I go back to a really phone company at this point? Also the people at the store are completely clueless and are extremely rude. Verizon is an evil enterprise and I hope this review helps others to not get deceaved by their lies!!! This company needs to be looked at as unfair business practices are a daily for them.

    • Tonya G

      Date: 07/18/2025

      Verizon has had a known issues since 6/2/2025 with service from their **************************. They are not saying the issue has been resolved. However, they told me this area is now deemed a poor coverage are and either get **** or move service providers. After 13 years of service this is how your customers are treated,

    • Stephanie T

      Date: 07/18/2025

      They took their payment twice in a day. I called to have reversed and they said I needed to call my bank. Why should I be inconvenienced to call my bank when Verizon is the one who made the error. I have been a client of theirs for *************************************************************** on my account. Thankfully I had the money in my account but what if I didnt and it overdrafted my bank account. Very disappointed and will be switching carriers just due to the fact of their lack of assistance of an error they made!

    Verizon Wireless is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    More InformationWhy choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.