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Business Profile

Cell Phone Supplies

Verizon Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for Verizon Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

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Verizon Wireless has 1392 locations, listed below.

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    Customer Review Ratings

    1.12

    Average of 3,242 Customer Reviews

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    Review Details

    • Alex B

      Date: 07/29/2025

      The absolute worst customer service I have ever experienced to the point I'm leaving my first revieww on BBB.Verizon suspended my line due to activating my replacement phone they sent me. Required a trip to the store, and over 3 hours of talking to online customer service. I was transferred to *********************** that didn't answer and when I did manage to talk to someone the call was often dropped. I have never hated a company so much

    • sally R

      Date: 07/28/2025

      horrible customer service, connects you to ***** and no help. spam service does not work

    • Margaret A

      Date: 07/28/2025

      Verizon wireless customer service has been horrible! The agents in ***** were so rude & they both hung up on me! It is so sad that the outsourced their customer service. The other thing that ******************** has been doing is fraudulently charging me for international travel when I was in the country in which I reside (***)!

    • Rosemary G

      Date: 07/28/2025

      Extremely Disappointed After 9 Years of Loyalty After being with Verizon for 9 years, Im shocked at how little they valued us as customers. Youd think nearly a decade of loyalty would mean somethingbut apparently, it doesnt.When we reached out with issues and expressed frustration, not once did they try to make it right or offer anything to keep our business. No effort, no apology, no incentivejust cold, scripted responses and a clear attitude of indifference. It was like they couldnt care less whether we stayed or left.We gave Verizon almost a decade of loyalty and thousands of dollars. When we finally hit a breaking point with poor service and unhelpful support, their message was clear: "Bye."If youre considering Verizon, dont expect loyalty to be a two-way street. Theyre happy to take your moneyuntil you have a problem. Then they just let you walk

    • Michell M

      Date: 07/28/2025

      They deserve zero stars. Worst customer service ever. Ten different answers from ten different people. They do not know how to fix any issues. I still cannot get online access to my account after literal months of calling them. Its a business account and if i could I would dump them immediately. If you are considering them for business, DON'T!

    • Lori C

      Date: 07/26/2025

      The East Brunswick charged me 30 dollars twice to switch apps over for 2 different phones in 4 days. The first phone did not work right. Cannot get an answer from verizon. This is called stealing.

    • Marnee M

      Date: 07/25/2025

      Horrible service. Refuses to take phones back, even though purchased less than 30 days ago. **************** *** at ******* Washington told us to switch to boost and then turn our phones in. We did and now verizon won't take back because our number is no longer valid. Now they expect us to pay $ ******** in phones.

    • Sarah M

      Date: 07/25/2025

      I canceled this order before it shipped, and Verizon confirmed the cancellation and refund. Despite that, they shipped the devices anyway. I never activated or used them, and they arrived late without a signature. Verizon is now refusing to refund me or provide return instructions. This charge is for goods not delivered as agreed.

    • Lawrence N

      Date: 07/25/2025

      I recently had a frustrating experience with Verizon Wireless. They activated three devices without my consent and continued to charge me for them. What's worse is that they insist these activations were done with my consent and have provided no material evidence to support their claim that the lines were not fraudulently activated. It feels like I'm stuck in a vicious circular loop with no clear resolution in sight. This lack of transparency and support from Verizon has been incredibly frustrating and disappointing.

    • Paula S

      Date: 07/25/2025

      The worst customer service. They put there customer service overseas and they are getting what they pay for. Too busy paying celebrity's for ads instead of focusing on their current customers. There are a lot of dead zones in and around metro *******.

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