Complaints

This profile includes complaints for EZ Pass New Hampshire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  EZ Pass New Hampshire

  54 Regional Dr Concord, NH 03301-8502

• 

  EZ Pass New Hampshire

  PO Box 2950 Concord, NH 03302-2950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot afford the outstanding fees put on unpaid tolls. There was a registration hold put on my vehicle.. I have tried multiple times to reactivate my ezpass which I didn’t realize was not activated for such time, I live in household with multiple people who get the mail. I work full time and can’t afford to NOT get my vehicle registered because of this. I am willing to settle on an amount. Any help would be appreciated! Thank you.

  Business Response

  Date: 01/13/2023

  January
  13, 2023
  
  ******* *****
  *** ****** **** **
  PEMBROKE
  NH 03275
  
  RE:       Better Business Bureau (BBB) Complaint # 18674653
  
  Dear
  Ms. ******
  
  I am responding to your BBB complaint #18674653 which
  we received on January 3, 2023.
  
  I am extending a settlement offer to resolve these
  outstanding violations and administrative fees totaling $13,548.00 for a lump
  sum payment of $500.00 in administrative fees, plus tolls.
  
  Payment of $951.75 ($500.00 in administrative fees and $451.75 in tolls) must be received.  Failure to respond with the payment by January
  9, 2023, means that you have rejected our offer to resolve this matter.  If you reject this offer the following will
  occur:
  
  The settlement offer to lessen administrative fees is withdrawn.
  Failure to submit payment within 45 days may result in referral to the Office of the Attorney General for collection.  If this matter is referred to the Attorney General’s Office for collection, we may seek payment of the tolls plus the full amount of administrative fees due.
  
  The payment should be made payable to NHDOT E-ZPass. 
  Please note no personal or business checks will be accepted,
  we do accept money orders or certified bank checks.  You may visit a NH E-ZPass Walk-In-Center or call the customer service center at
  1-877-643-9727 to submit payment over the phone. 
  
  Sincerely,
  
  NH E-ZPass Customer Service
  

  Customer Answer

  Date: 01/13/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18674653, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is the 6th time I had to deal with nh ezpass. they charge me for someone else tolls.they charged me fees for going through tolls even when I had a transponder. they double charged me for fees.they did not discount my account for nh tolls.i had the transponder tested at their office and was told it was good.they told me they were going to send me a new transponder for free and never did.they have given me the run around and have lied .I feel they have committed fraud. I am looking for 600 dollars for my pain and time and a new free transponder as they promised me. thank you

  Business Response

  Date: 01/12/2023

  January
  12, 2023
  
  **** *******
  ** *** ****
  ********** ** *****
  
  RE:       Better Business Bureau (BBB) Complaint #********
  
  Dear
  Mr. *******:
  
  I am responding to your BBB complaint #******** which
  we received on January 3, 2023.
  
  In error MA E-ZPass charged your account in error for
  8 tolls totaling $16.00.  Your account
  was credited the $16.00 by MA E-ZPass. 
  
  You were charged for 12 tolls by your license plate.  The 30% E-ZPass discount has been applied to
  these 12 tolls, for a credit in the amount of $3.60.
  
  In regard to the invoices you have received, the tolls
  have been paid from your account and the administrative fees have been waived.
  
  We do not offer free transponders, the interior
  transponder that you have on your account are sold to customers at a cost of $6.69.
  
  Sincerely,
  
  NH E-ZPass Customer Service
  

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently paid an outstanding fee of $3084 for easy pass tolls. My account was supposedly shut off last January. I was told that I would need to pay this off inorder to get my license renewed. Also when checking my account I found a rental car on my account.Also included in the screeahot is 2 payments of $156 which I will agree to pay. However, There is absolutely no way I racked up over 3k in tolls, that is an absolute absurd amount of money to pay for tolls

  Business Response

  Date: 01/09/2023

  January
  9, 2023
  
  ****** *****
  *** ******* ****** *** *** **
  MANCHESTER
  NH 03102
  
  RE:       Better Business Bureau (BBB) Complaint #18636071
  
  Dear
  Ms. ******
  
  I am responding to your BBB complaint #18636071 which
  we received on January 3, 2023.
  
  We
  are acknowledging receipt of your request for a refund of NH E-ZPass
  fees.   Unfortunately, your request must be denied.  The
  invoices/notices provide ample opportunity to dispute fees prior to
  payment.  Due to the time and costs involved, once fees are incurred and
  paid, the Department will not refund fees.”
  
  We mailed you 94 invoices to the address on file with
  NH DMV, on the back side of each notice are instructions for disputing the administrative
  fees.
  
  Sincerely,
  
  NH E-ZPass Customer Service
  
  

  Customer Answer

  Date: 01/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18636071, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. My name is **** * ********. I live in NH. And I am contacting the bbb to seek resolution for nh ezpass administrative fees regarding unpaid tolls. For almost 7 years I drove 165 miles a day, paying a total of 6 tolls a day, and never had a problem occur, during a particular difficult time in my life I was easily the most stressed I have ever been, and while driving to work the EZPASS sign repeatedly notified me that my account balance was low, but never flashed as negative. Which was normal, due to my low monetary refreshing threshold, and low replenishment amount. Between 15 and 60 dollars. I checked the online pages repeatedly and found no transactions listed. Until I FINALLY received a paper copy of a transaction in the mail. (Wrongfully mailed to a family members P.O BOX) Apon entering the transaction number/invoice number online to pay it, MANY other unpaid transactions appeared totalling MANY hundreds of times the principal toll amounts. And cannot register vehicles, and make a living. This is absurd and Unaffordable. These can't possibly be paid if I can't drive to work to pay for them. It is a dead-end situation. I am seeking settlement/ resolution to better my life and the lives of my family. These many thousands of dollars are not possibly worth the cost of that NHEZPASS claims, and for years I never had any significant issues until these violations. Their systems lead to difficulties paying these fees before they exploded exponentially monetarily.

  Business Response

  Date: 01/10/2023

  January
  10, 2023
  
  **** * ********
  ** ******** **** **
  ********** ** *****
  RE:       Better Business Bureau (BBB) Complaint #18636008
  Dear
  Mr. *********
  
  I am responding to your BBB complaint #18636008 which
  we received on January 3, 2023.
  Your vehicle, NH ******* has been violating through
  the NH tolls since January 8, 2018.   At
  this time your plate was not listed on your E-ZPass account, and we did not read
  a transponder in the vehicle.   On January
  24, 2018, the plate was added to your E-ZPass account. Your E-ZPass account has
  had a negative balance since February 14, 2018.
  
  A total of 1,097 notices were sent to your attention
  at the address on file with NH DMV. 
  I am extending a settlement offer to resolve these
  outstanding violations and administrative fees totaling $32,750.00 for a lump
  sum payment of $1,000.00 in administrative fees, plus tolls and any negative
  account balance. 
  
  Payment of $2,512.76 ($1,000.00 in administrative
  fees, $1,511.75 in tolls and a negative account balance of $1.01) must be
  received by January 27, 2024.  If the
  payment is not received by the due date of January 27, 2024, the following
  consequences will result:
  
  The settlement offer is void.
  In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended.  Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.
  Your E-ZPass account will remain suspended until the matter is cleared.  When the account is suspended, you must remove all transponders from your vehicles and pay online within 7 days, including the date of transaction. 
  
  The payment should be made payable to NHDOT E-ZPass. 
  Please note no personal or business checks will be accepted.  We do accept cash, credit cards, money orders
  or certified bank checks.  You may call
  the customer service center at 1-877-643-9727 to submit payment over the phone
  or visit a NH E-ZPass Walk-In-Center.  DO NOT pay on-line or use the
  automated phone payment line as then fees cannot be waived.
  
  Sincerely,
  
  NH E-ZPass Customer Service

  Customer Answer

  Date: 01/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18636008, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** * ********

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear to whom it may concern,
  
  I have a MA E-Z PASS. I have been charged $125.00 for late fees from E-Z PASS NH. MY MA EZ PASS is in good standing. This error continues to occur and only occur in NH.
  
  I was charged (5) 2.00 charges equaling 17.50 for which EZ MA PASS was pre-paid to incur. However, I was charged 17.50 + (5) 25.00 fees $125.00.

  Business Response

  Date: 01/03/2023

  January
  3, 2023
  
  ********* *******
  ** *** ** *** *
  ********* ** **********
  
  RE:       Better Business Bureau (BBB) Complaint #18607199
  
  Dear *******
  
  I am responding to your BBB complaint #18515963 which
  we received on December 19, 2022.
  
  The violations in questioned occurred between August
  27, 2022, and September 24, 2022.  During
  this time we did not read a MA E-ZPass transponder, please ensure that the
  transponder is mounted properly, and have the internal battery checked to
  determine if it is still working.
  
  As the vehicle travelled through the lane we captured
  an image of the license plate, MA 1WA330, we were unable to find an E-ZPass
  account associated with this plate.  If
  the plate was properly listed on your MA account, we could have charged you by the
  plate.   Please check with MA E-ZPass to
  ensure your plates are on your account.
  
  Sincerely,
  
  NH E-ZPass Customer Service

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently a registration hold on my vehicle upon getting into contact with NH DMV stating that I owe thousands in admin fees. Upon looking into my account the EZPASS company had taken over 800 dollars to pay previous admin fees in Nov 2021.
  Upon trying to register my vehicle this year I still have fees according to the DMV which has put my account on hold.
  I went into my account through EZPASS and I currently see not invoice letters/violations sent. Review and resolution would be nice.

  Business Response

  Date: 12/15/2022

  Mr. *******

  At this time I see no outstanding invoices due to NH E-ZPass.  I can see you 11/20/2021 payment, that included tolls and the settlement offer on the administrative fees.  A release file was sent to NH DMV on the date of your payment.

  NH DMV imposes as re-instatement fee that must be paid prior to being able to register your vehicle.  I would suggest you reach out to NH DMV, perhaps they can assist you.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******* and my wife drives to and from work using a car I own that doesn’t have a transponder. My account number is **********508. She’s uses the pay in 7 day option and every Friday she goes in and pays for the weeks tolls. It seems some of her toll usage is not coming up when she puts in that weeks dates. We didn’t realize this until several weeks ago and while we’ve received a few random notices and paid them we didn’t realize until invoice ********11305 came and we looked it up and many many violations came up that we did not receive. The bill total $1177.50 from what we can see. My car and the truck I own for my business are due to be registered in January and I understand this cannot happen with an outstanding EZ Pass bill. I need my truck for my business to work and I must be able to register it as well as the car my wife needs for work. I do not understand how they can “hide” invoices when you log into your account and just not send invoices in the mail to request payment. Not to mention the pay in 7 option clearly malfunctioned and continues to. We will either get a second transponder if this can be resolved or we will not use NH toll roads. Please help. Thank you.

  Business Response

  Date: 12/09/2022

  December
  9, 2022
  
  ******* *******
  ** ***** **
  ******* ** *****
  
  RE:       Better Business Bureau (BBB) Complaint
  #18540805
  
  Dear
  ********
  
  I am responding to your BBB Complaint #18540805 which we
  received on December 8, 2022
  
  I am extending a settlement offer to resolve these
  outstanding violations and administrative fees totaling $1,811.50 for a lump
  sum payment of $250.00 in administrative fees, plus tolls and any negative
  account balance. 
  
  Payment of $332.00 ($250.00 in administrative fees and
  $82.00 in tolls) must be received by December 28, 2022.  Failure to respond with the payment by December
  28, 2022 means that you have rejected our offer to resolve this matter.  If you reject this offer the following will
  occur:
  
  The settlement offer to lessen administrative fees is withdrawn.
  In accordance with state law (RSA 263:56-f) your motor vehicle registration renewal privileges will be denied.
  Your E-ZPass account will stay suspended until the matter is cleared.  You must remove all transponders from your vehicles and pay cash in the lanes.  If you utilize your account while it is suspended, you will incur unpaid transactions that will escalate to violations if not paid in full.
  If this matter remains unsettled for a year your account will be closed indefinitely.  Any balance on the E-ZPass account will be applied to unpaid transactions.
  Failure to submit payment within 45 days may result in referral to the Office of the Attorney General for collection.  If this matter is referred to the Attorney General’s Office for collection, we may seek payment of the tolls plus the full amount of administrative fees due.
  
  The payment should be made payable to NHDOT E-ZPass. 
  Please note no personal checks will be accepted, we do accept
  money orders or certified bank checks. 
  You may visit a NH E-ZPass Walk-In-Center or call the customer service center at 1-877-643-9727 to submit
  payment over the phone. 
  
  Sincerely,
  
  NH E-ZPass Customer Service

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was away at university when I was being sent notices of EZ Pass tool bills. Since I was away, and my parents do not open mail named to me I had no idea of most these notices or of the administration fees being added to these bills. I would like to see if I could get these administration fees wiped out or reduced since I was unaware of such bills and due dates of bills.

  Business Response

  Date: 12/09/2022

  December
  9, 2022
  
  *** *******
  * ****** **
  ********** ** **********
  
  RE:       Better Business Bureau (BBB) Complaint
  #18515963
  
  Dear ***:
  
  I am responding to your BBB complaint #18515963 which
  we received on December 5, 2022.
  
  I am extending a settlement offer to resolve these
  outstanding violations and administrative fees totaling $382.00 for a lump sum
  payment of $191.00 in administrative fees, plus tolls. 
  
  Payment of $212.50 ($191.00 in administrative fees and
  $21.50 in tolls) must be received by December 28, 2022.  Failure to respond with the payment by December
  28, 2022, means that you have rejected our offer to resolve this matter.  If you reject this offer the following will
  occur:
  
  The settlement offer to lessen administrative fees is withdrawn.
  In accordance with state law (RSA 263:56-f) your motor vehicle registration renewal privileges will be denied.
  Your E-ZPass account will stay suspended until the matter is cleared.  You must remove all transponders from your vehicles and pay cash in the lanes.  If you utilize your account while it is suspended, you will incur unpaid transactions that will escalate to violations if not paid in full.
  If this matter remains unsettled for a year your account will be closed indefinitely.  Any balance on the E-ZPass account will be applied to unpaid transactions.
  Failure to submit payment within 45 days may result in referral to the Office of the Attorney General for collection.  If this matter is referred to the Attorney General’s Office for collection, we may seek payment of the tolls plus the full amount of administrative fees due.
  
  The payment should be made payable to NHDOT E-ZPass. 
  Please note no personal checks will be accepted, we do accept
  money orders or certified bank checks. 
  You may visit a NH E-ZPass Walk-In-Center or call the customer service center at 1-877-643-9727 to submit
  payment over the phone. 
  
  Sincerely,
  
  NH E-ZPass Customer Service

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint on October 4, 2022, and have not received a response. The complaint case number is
  18163661. Please respond at soon as possible.
  
  Thank you

  Business Response

  Date: 12/08/2022

  December
  8, 2022
  
  ***** *****
  ** ****** **
  ****** ** *********
  
  RE:       Better Business Bureau (BBB) Complaint # 18510811
  
  Dear
  ******
  
  I am responding to your BBB complaint 18510811 which
  we received on December 2, 2022.
  
  I am extending a settlement offer to resolve these
  outstanding violations and administrative fees totaling $375.00 for a lump sum
  payment of $187.50 in administrative fees, plus tolls.
  
  Payment of $200.25 ($187.50 in administrative fees and $12.75 in tolls) must be received by January
  9, 2023.  Failure to respond with the
  payment by January 9, 2023 means that you have rejected our offer to resolve
  this matter.  If you reject this offer
  the following will occur:
  
  The settlement offer to lessen administrative fees is withdrawn.
  In accordance with the Massachusetts Reciprocal Agreement your license and motor vehicle registration renewal privileges will be denied.
  Failure to submit payment within 45 days may result in referral to the Office of the Attorney General for collection.  If this matter is referred to the Attorney General’s Office for collection, we may seek payment of the tolls plus the full amount of administrative fees due.
  
  The payment should be made payable to NHDOT E-ZPass. 
  Please note no personal checks will be accepted, we do accept
  money orders or certified bank checks. 
  You may visit a NH E-ZPass Walk-In-Center or call the customer service center at 1-877-643-9727 to submit
  payment over the phone. 
  
  Sincerely,
  
  NH E-ZPass Customer Service

  Customer Answer

  Date: 12/08/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18510811, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received any notices/ toll violations in the mail from NH EZPASS but now I have to pay over $8,000 for violation fees & late fees from 2020? That I didn’t know I had, Absurd! My car was originally registered to my ex wife’s address, when we split up I changed my address with the registry so why did I not get the invoices? Just last month October of 2022 I received a letter from MA RMV saying I wont be able to register or re new my car until I pay my outstanding toll violations with NH EZPASS! No way I can pay over 8k in tolls plus fees I didn’t even know I had!

  Business Response

  Date: 12/08/2022

  December
  8, 2022
  
  ****** ***********
  *** ******** ** *** **
  ****** ** *****
  
  RE:       Better Business Bureau (BBB) Complaint
  $18512755
  
  Dear
  *******
  
  I am responding to your BBB complaint #18512755 which
  we received on December 2, 2022.
  
  Invoices are mailed to the address on the vehicle’s
  registration which is provided by MA RMV. 
  Please ensure that all addresses are current on your vehicles with MA RMV.  We sent invoices for transactions from
  October 19, 2019 through May 16, 2021.
  
  I am extending a settlement offer to resolve these
  outstanding violations and administrative fees totaling $8,000.00 for a lump
  sum payment of $500.00 in administrative fees, plus tolls.
  
  Payment of $861.50 ($500.00 in administrative fees and $361.50 in tolls) must be received.  Failure to respond with the payment means
  that you have rejected our offer to resolve this matter.  If you reject this offer the following will
  occur:
  
  The settlement offer to lessen administrative fees is withdrawn.
  In accordance with the Massachusetts Reciprocal Agreement your license and motor vehicle registration renewal privileges have been denied.
  Failure to submit payment within 45 days may result in referral to the Office of the Attorney General for collection.  If this matter is referred to the Attorney General’s Office for collection, we may seek payment of the tolls plus the full amount of administrative fees due.
  
  The payment should be made payable to NHDOT E-ZPass. 
  Please note no personal checks will be accepted, we do accept
  money orders or certified bank checks. 
  You may visit a NH E-ZPass Walk-In-Center or call the customer service center at 1-877-643-9727 to submit
  payment over the phone. 
  
  Sincerely,
  
  NH E-ZPass Customer Service