Complaints

This profile includes complaints for EZ Pass New Hampshire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EZ Pass New Hampshire

  54 Regional Dr Concord, NH 03301-8502

• 

  EZ Pass New Hampshire

  PO Box 2950 Concord, NH 03302-2950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear E-ZPass New Hampshire Customer Service,My name is *** ***** Zarbin *********, and I am writing to file a formal complaint regarding my E-ZPass account (#**-************* have repeatedly contacted E-ZPass NH via email since 2021 to inform that I no longer own or use the vehicle listed on my account (2**4 Chevrolet Cruze, Plate NH *******). Despite my multiple communications, the vehicle is still associated with my account, and I continue to receive notices.I sold or stopped using this vehicle in 2021, and it has not been in my possession since that time. Therefore, I am not responsible for any tolls or transactions linked to this vehicle after that date.Please remove this vehicle immediately from my account, correct any negative balance that resulted from unauthorized tolls, and confirm in writing that the issue has been resolved. I am tired of dealing with this same problem for years despite my repeated attempts to fix it.Below are my updated and correct contact details for verification:Name: *** ***** Zarbin ********* Mailing Address: ***************************************** Email: [seu e-mail completo]Phone: (978) 7**-**59 I expect written confirmation of the correction and closure of this issue.Thank you for your prompt attention.Sincerely,*** Paula ******

  Business Response

  Date: 10/27/2025

  Ms. ******,
  
  Upon review of the information, it was identified that the Florida toll system read your ** E-ZPass transponder (***********) from 1/24/23 through 3/5/23.  There have been no further toll transactions posting to your account since.  None of the transactions used plate *******.
  You stated that you sold the vehicle/plate in 2021 and have made repeated attempts by email (since 2021) to notify ** E-Pass.  The first contact we show is 5/24/24, at which time you said you sold the car, but you are continuously being charged the lease fee.  ** E-ZPass responded,advising you to either call the ** E-ZPass **************** or go to a ************** because the matter could not be resolved via email. 

  
  ** E-ZPass was not contacted again until 10/25/24, again by email.  At that time, you stated cancel,I dont have this toll for a very long time, almost 4 years.  ** E-ZPass responded again, advising you to either call or go to a walk-in center as the matter could not be taken care of via email.
  We have no record of you calling the customer service center or visiting a walk-in center until 10/23/25. At that time, you called the ** E-ZPass customer service center, paid the negative account balance, and stated you wanted to close the account.  The account has now been closed.
  On 10/23/19 you signed up for ** E-ZPass via the web site.  When you filled out the form you opted to lease the ** E-ZPass transponder. When transponders are leased, there is a monthly $0.50 fee, which is reflected in the monthly statements that were emailed to the email address you provided.  Your account was charged the monthly fees appropriately with no issue until your account went negative.

  
  On 3/1/23, your auto-replenishment for your account declined due to the bank account being closed.  ** E-ZPass notified you of this by email on 3/1/23, and you corrected the issue via the website on 3/2/25 by making a one-time payment.  However, there was another decline on 3/4/23,to which you were notified by email the same day.

  
  You had transactions with transponder *********** from 2/28/23-3/5/23 post to your account which caused the account to go negative. ** E-ZPass notified you of the negative balance by email and by post mail on 3/6/23,4/1/23, and 4/5/23.  The account was not replenished,and the lease fees were still posting appropriately, making the negative balance larger.

  
  The vehicle plate ******* was removed from your account and the account has been closed per your request when you spoke with customer service on 10/23/25.

  *****

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, so I this morning paid for my Ez pass first thing when they opened. Paid $25 for a ez pass pay by plate. Well today when I go to renew my license was told that ez pass takes 5-7 business days for them to clear your ticket. Then gave me a number to call, go ahead and call said number. Now Im told that in three hours it will be cleared. Wonderful so when they close over the weekend it will clear that helps me tremendously! My license is expired I try to do the right thing to renew it and now being told this isnt possible until this clears. To me that doesnt make sense so these people charge late fees faster then they clear payments? Where does that remotely make any sense at all. I ask to speak with a manager was told one would call me back in 24/48 hours oh after the weekend. Someone needs to like into this because that policy doesnt make any sense that you can legit charge a late fee faster then you can clear a payment. Math isnt mathin. Especially when people need to do there real ids

  Business Response

  Date: 10/06/2025

  ***** *****,

  The attachment you provided is for an invoice for Pay By Plate MA not for NH E-ZPass.  NH E-ZPass has no control over their policies and procedures. There are 37 agencies across 19 states that operate under the **************  Each state/agency administers their own program and customer information.  No other agency has access to any database except their own.  

  However, upon research of your information, it was identified that you do have open violations for NH E-ZPass outstanding.  Please find attached a settlement offer to resolve these NH E-ZPass violations.

• Initial Complaint

  Date:09/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged 4 months ago for a toll charge that charged us in ******** for 7 axels when we only had 3 axels and they are claiming that they have sent a request to NY tolls for the correction but every time I call to have it resolved they refuse to fix it. My account is now in the negative and shouldnt be.

  Business Response

  Date: 09/23/2025

  Mr. *******,

  We have reviewed your account information and identified the following:

  On 6/2/25 your account was charged $38.74 by New York for travel over the ****** ********** Bridge

  On 7/15/25 you submitted a dispute via the ** E-ZPass website regarding the NY toll charge

  On 7/16/25 ** E-ZPass explained the issue is an out of state dispute and could take 30 - 60 days to resolve

  From 7/15/25 through 9/22/25 ** E-ZPass has received multiple phone calls and disputes from you regarding the NY toll charge with ** responding that it takes 30 - 60 days to resolve

  On 9/22/25 ** E-ZPass credited your account $20.43 for the overcharge from NY and issued you an email to notify you that the matter has been resolved

  Your account has been corrected to reflect a toll debit of $18.31 which is the cost for a class 1 vehicle not towing.

  It was also noted that you spoke with ** E-ZPass 9/23/25 (today) at 9:53AM and the customer service representative and explained the resolution to you as well.  

  ** E-ZPass has closed the matter as resolved.

   

   

• Initial Complaint

  Date:09/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EZ pass NY tried to debit $1800 from my checking account for use of ez pass for 1 month , which is false. They admitted to their mistake and never gave me my money back and I had to do a stop payment and the bank reimbursed me.They are still asking me for the money although they said a third party calculated wrong. I cant used ez pass because they cancelled it and said they are still working on fixing the issue and that was 2 or more months ago. They charge ***** fees for a $2.00 or so tolls. They are a rip off .

  Business Response

  Date: 09/17/2025

  Ms. *******,

  We have received your complaint and upon review, and we identified that the issue is for NEW YORK transactions with NEW YORK E-ZPass.  Unfortunately, ** has no jurisdiction over New York transactions.  Each agency/state administers their own program and customer database.  You do not have a NH E-ZPass account, so we are unable to intervene on your behalf.

  *****

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has happened repeatedly going thru the tolls plaza to or from *********************************** to 101. Always I use the cash lane and have paid seven times now I have received an invoice requesting payment plus the fee when I paid each time. I do not have or use ezpass lanes and have paid the tolls. This is a rip off and fraud on the part of the ** toll takers. It is not the first time and is not acceptable no matter the amount. Your toll operators are responsible for making sure the fee has gone into the system. There is no way to contact anyone unless you pay first then it can be disputed? Thats utterly ludicrous! Why am I required to pay when I already did so? Your service center is never available and text center a joke that gives no resolution or help!

  Business Response

  Date: 08/20/2025

  Please see attached letter.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23757173
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/2/2025 I left ********* on a motorcycle trip down south. When I arrived at the Hooksett tolls at 3:54am I found there were no human toll takers, and all lanes said E-ZPass. There is no way to turn around there, and driving through the tolls to perform a U-turn would incur penalties. So, I placed the $1 toll in the crack of the door on the attendant's booth (as many before had done as exhibited in my first picture) and took a picture as I did so.I proceeded on the highway, and found the same situation at the Bedford tolls at 4:17am. I didn't have a $1 bill, so left a $5 in the door crack and took a picture of it.On 8/12/2025 I received an invoice from E-ZPass for $4 due. I called their customer service and spent more than 45 minutes on hold before speaking to an attendant. She spoke so fast I couldn't catch her name, or barely understand anything she was saying. I explained the situation to her and was told that what I was offering as payment was not acceptable, and I could pay the $4 over the phone. I asked if there was a way to dispute this, and she said she'd get a supervisor. After another ***** minutes on hold she came back and said her supervisor said they wouldn't accept my payment, and I still owed the $4.I am from Northern New Hampshire, and rarely travel south, so was unaware that the tolls are cashless at night. The customer service *** said there are signs indicating this, and when asked if the signs are lit she said she didn't know. She also mentioned a "seven days to pay" process that is supposedly mentioned on signs at the toll booth. I asked her if those signs were lit, and again she said she didn't know. I am not the only one confused by whatever signage they may or may not have on the turnpike, as evidenced by the stack of dollar bills in the door crack, and am simply asking them to accept my pictures as proof of payment at the time I passed through the tolls, and to zero out my balance due.

  Business Response

  Date: 08/20/2025

  Please see attached letter.

  Customer Answer

  Date: 08/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deleted or modified my account, resulting in me paying double the fees because they will not acknowledge my transponder NOR the fact that I ever set up an account. They will not answer the phones or call me back to rectify this.

  Business Response

  Date: 07/09/2025

  Mr. *****,

  Upon review of the information provided, the following was identified:

  You incurred violations intermittently from 8/7/24 through 6/26/25 from utilizing the E-ZPass system without an account.  You made payments for the tolls and fees via the website for the said violations.

  On 7/7/25 you spoke with the *********************** and paid $20.50 in tolls for transactions incurred from 7/2/25-7/6/25.  You opened an E-ZPass account with the **************** Representative at the time as well.  A total of $39.60 was paid, $6.90 for the transponder, $2.70 postage fee to mail it to you, and $30.00 pre-paid toll funds.

  You have not had a NH E-ZPass in your name prior to 7/7/25.  If you have a receipt for the $16.50 you reported, please provide it so it can be investigated to see where it was applied.

  *****

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to ** as active duty military and was unaware of how tolls were taken. I racked up unpaid amounts of EZPass invoices but did not receive any at where I currently lived on base in the barracks. So I was denied the ability to re-register my car in ** and have been told that the amount is $42,000 with a reduced settlement of $2,000 for not paying for invoices I had never received. I now cannot legally drive and am being tacked in fees for a simple mistake of misunderstanding the system and their negligence to provide me an invoice at where I reside on base in **.

  Business Response

  Date: 07/09/2025

  Mr. ******,
  
  The Turnpike System is a user-based fee system, operated and maintained solely with toll revenue. Those who choose to use the System must pay the tolls at the time of use. If someone cannot afford the tolls or chooses not to pay the tolls, they must use alternative non-toll roads.  When using the Turnpike System, there are several payment methods that do not incur fees: cash,pre-funded ** E-ZPass account, pre-funded plate account, or pay within 7 days of transaction date. The ability to pay the toll within 7 days without any additional fees is posted on large signs at the toll facilities. A funded,updated ** E-ZPass account with a working, properly mounted transponder ensures that the toll is paid at the time of use while providing the customer with a discount on tolls in New Hampshire.

  Upon review of the information, it was found that there are ***** open violation transactions for utilizing the E-ZPass system without a valid account from 7/18/21 through 12/14/24. Per ** RSA 236:31 Evasion of Tolls and Charges:  I. (h) "Violation'' means to fail, neglect, or refuse to pay the toll or charge for the use of a bridge, highway, or part thereof, by a motor vehicle.  II. No person shall fail, neglect, or refuse to pay the toll or charge for the use of any bridge, highway, or part thereof; or use, or attempt to use, any device or method which results in an electronic toll collection monitoring system being unable to accurately assess or collect the toll or charge due or to detect the non-payment of the toll or charge. Any person violating this section shall be subject to the provisions of this section and to an order of suspension pursuant to RSA 263:56-f.  III. The owner of a vehicle using a bridge or highway subject to a toll or charge shall be responsible for payment of the toll and charges due, plus any administrative fees the department assesses in accordance with its rules, and to an order of suspension under RSA 263:56-f.

  You state that you were unaware of how tolls were taken.  However, the ** Turnpike System utilizes an ample amount of signage that identifies that tolls are required for the use of the turnpike.  The first signs notifying of the toll plaza begin approximately 1.5 miles out from the toll plazas, with more signage approximately every mile up to the plazas.  You further assert that you did not receive any violation invoices because you live in base barracks. ** E-ZPass issued 834 invoices beginning on 8/23/21 to the address you had on file with the *** at the time of the transactions.  There were no invoices returned undeliverable with no forwarding address until 2/24/23 at which time the violation accounts were notated.  So, it can only be surmised that from 8/23/21 through 2/24/23 you did in fact receive some invoices.  Please note per the *** registration rules for change of address:
  CHAPTER Saf-C 500 VEHICLE REGISTRATION RULES:
  
  Saf-C ****** Change of Address.
               (a)  Within 30 days of changing residence and/or mailing address, a registrant shall furnish the following on form DSMV-30:
  (1)  Name; (2) Date of birth; (3) Old address; (4)New address; and (5) Signature of the registrant.
  
  **DOT is extending the original settlement offer to resolve the ***** outstanding toll violations with $1,360.00 in tolls and $40,975.00 in administrative fees, for $1,500.00 in administrative fees, PLUS the outstanding tolls, for a total of $2,860.00 due.  Once the settlement is paid in full the remaining admin fees will be waived and your account reinstated.  This settlement offer covers all violations through 12/244/24.  Any violations incurred after 12/24/24 must be paid in full as they are received.  The payment by money order, certified bank checks, or personal/business checks (***** E-ZPass does not accept personal/business checks over $5,000) should be made payable to ***** E-ZPass, mail your payment to: ************************************************************************  You may also call the customer service center at ************** to submit payment over the phone (prompts: 1 for English, 4 for *** queue)or visit a ** E-ZPass Walk-In-Center.  DO NOT pay online or use the automated phone payment line as the fees cannot be reduced.

  **DOT

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started when my transponder was being charged but I was also receiving citations in the mail.. Ez pass customer service was no help and said they were different transactions. I now *** thousands of dollars to this company because of their ridiculous $20 administrative charger per toll. This administration fee is astronomical and the "settlement" they attempted to offer was still astronomical. I have no problem paying what they say I owe for actual tolls but all of their bogus fees are unethical.

  Business Response

  Date: 07/08/2025

  Ms. *********,

  The Turnpike System is a user-based fee system, operated and maintained solely with toll revenue. Those who choose to use the System must pay the tolls at the time of use.  If someone cannot afford the tolls or chooses not to pay the tolls, they must use alternative non-toll roads.  When using the Turnpike System, there are several payment methods that do not incur fees:  cash, pre-funded ** E-ZPass account, pre-funded plate account, or pay within 7 days of transaction date.  The ability to pay the toll within 7 days without any additional fees is posted on large signs at the toll facilities.  A funded, updated ** E-ZPass account with a working, properly mounted transponder ensures that the toll is paid at the time of use while providing the customer with a discount on tolls in New **********************. 

  
  For customers with an E-ZPass account, the system reads the transponder and if the account is properly funded, the toll is debited from the account.  If a transponder is not read, the license plate is used to locate the registered owner of the vehicle.  If the plate is not located on a valid account, then a violation is incurred. Invoices are then sent in tiered method, the first for the toll, plus a nominal $1.00 processing fee with 30 days to pay.  If the invoice is not paid, then a second invoice (this one is pink to grab your attention) is sent again for the toll plus a $1.50 processing fee.  Should the invoice remain unpaid after the additional 30 days, a third and final invoice is sent for the toll, plus a $25.00 administrative fee. 

  
  As of today, there are 1168 open violation transactions with $909.75 in tolls, $26,117.00 in processing and administrative fees, and $17.24 negative account balance outstanding.  ** E-ZPass has issued ******************************************************** DMV.  ***** issued you a settlement letter on 3/27/25 with a due date of 4/17/25. ***** did not hear from you, nor did you pay the settlement by the due date.  ***** then provided you with an additional 5 weeks to pay the settlement before we submitted your license plate for registration suspension on 5/23/25. Once the plate was submitted,the ** DMV issued a letter to notify you. The letter allowed 30 days to resolve the matter with ** E-ZPass before they would add an addition reinstatement fee upon the resolution of payment.

  
  At this time ***** is offering a settlement of $1,635.00 in fees, plus all outstanding tolls, and the negative account balance, for a total of $2,561.99 due. Once payment is made in full the remaining fees will be waived, and the registration suspension will be lifted. This settlement will cover all violations through the last date posted of 6/26/25.Please note that it takes approximately for the 2-4 weeks for the invoicing process to pos, so if you have utilized the tolls after 6/26/25, those invoices will not be included in the settlement and will need to be paid in full as they are received.  Continued use of the toll system without payment will result in the settlement becoming void and the administrative fees due will increase accordingly.  You should find alternative routes that avoid the toll system to stop incurring further tolls and fees.  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23526440
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 07/14/2025

  Thank you for your settlement offer. I am unfortunately unable to afford the the large amount you are offering. I am able to scrape together the $910 in tolls but I do not have the means to pay $1600 in fees.. These fees are unreasonable and unfair to begin with. Please consider a counter offer. Thank you and regards, *****

  Business Response

  Date: 07/21/2025

  Ms. ***************** incurred 71 violation transactions prior to having your license plate listed on an E-ZPass account belonging to someone other than yourself:
  3/3/18 - 5/12/18
  10/19/18 1/9/19
  12/16/22 2/12/23
  On 2/13/23 an E-ZPass account was opened in another persons name and your plate was listed (assumed to be a relative due to the last name and the address on the account matching yours). The account worked fine until a credit card decline on 4/9/23 (1st attempt) and then again on 4/10/23 (2nd attempt) for insufficient funds.  NH E-ZPass attempted to notify the account owner by the email listed on the account (see attachment).
  
  The account was not replenished, and violations were incurred, again due to the negative balance. NH E-ZPass then attempted to notify the account owner of the negative balance on 4/11/23, again by email (see attachment).
  
  Letters were also sent via the **** (4/11/23, 5/11/23) to the address listed on the account (the same address of which the account owner and you reside). 
  The account owner was also sent monthly account statements via email that showed the account was invalid/negative. 
  
  You began incurring violations on 4/10/23 and NH E-ZPass began invoicing the violations on 4/26/23. Each of the invoices can have up to 8 transactions listed on them.  To date, NH E-ZPass has issued 549 invoices for the 1168 violations.  All invoices were addressed and sent to the registered owner of the vehicle.
  
  These invoices were notification that your tolls were not being paid through an E-ZPass account.   As previously stated, the invoices are sent in a tiered method, providing you with ample time (90+ days) to pay the invoices at a much more manageable rate.  The escalation process will continue, and the fees will continue to increase until the last transaction reaches the 3rd invoice. The account history shows that there has been no attempt made to clear up any of the outstanding violations/invoices that have been incurred.
  
  The settlement offered ($1635.00 in fees, plus all tolls and negative account balance) is significantly reduced from the $26,153.00 currently outstanding.  There are no further reductions that may be made.  The reason the fees are so high is because there is an egregious amount of unpaid transactions.
  
  Payment of the settlement, $2,563.24 ($1,635.00 in administrative fees, $910.50 in tolls, and $17.74 negative account balance)must be received to remove the registration suspension.  You may make payments as you see fit, but the suspension cannot be lifted until the settlement is paid in full.  Once the total amount due is paid in full the remaining fees will be waived. 
  
  Please note that this settlement covers all violations through 6/26/25, the last date posted. If you have utilized the E-ZPass system after 6/26/25, those transactions will not be included in the settlement and must be paid in full as they are received. 
  
  NHDOT  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over two years our account has been charged for going through the tolls even though we have not. The plate being charged ******* is no longer registered because we hoped it would solve this problem. However, the car that does own the plate (it's a different number and it is bent so the camera is misreading the plate number) continues to go through the tolls, so we continue to get charged. I have called multiple times and I have gone in person. I have submitted disputes (which have been won) but I continue to receive these bills and I continue to have to contact EZ pass and file disputes which is time consuming. I want EZpass to investigate to determine the correct owner of the plate that continues to go through the tolls so they can charge the correct account.

  Business Response

  Date: 07/07/2025

  Ms. ********,

  The information has been extensively reviewed.  The plate has been misidentified through human error.  All transactions with plate ******* are dismissed.  The plate number has been identified as needing a secondary review prior to invoicing.  It is our hope that this will end any invoices from wrongfully being sent to SNHU.

  It was also identified that there are 5 open violation transactions with a different plate that remain outstanding.  Please submit payment for those at your earliest convenience.

   

  NHDOT

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  My one recommendation is to add the plate information for the five outstanding violations so I can review them for payment. 
  Sincerely,
  
  ********* ********