Complaints

This profile includes complaints for EZ Pass New Hampshire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EZ Pass New Hampshire

  54 Regional Dr Concord, NH 03301-8502

• 

  EZ Pass New Hampshire

  PO Box 2950 Concord, NH 03302-2950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has happened repeatedly going thru the tolls plaza to or from *********************************** to 101. Always I use the cash lane and have paid seven times now I have received an invoice requesting payment plus the fee when I paid each time. I do not have or use ezpass lanes and have paid the tolls. This is a rip off and fraud on the part of the ** toll takers. It is not the first time and is not acceptable no matter the amount. Your toll operators are responsible for making sure the fee has gone into the system. There is no way to contact anyone unless you pay first then it can be disputed? Thats utterly ludicrous! Why am I required to pay when I already did so? Your service center is never available and text center a joke that gives no resolution or help!

  Business Response

  Date: 08/20/2025

  Please see attached letter.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23757173
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/2/2025 I left ********* on a motorcycle trip down south. When I arrived at the Hooksett tolls at 3:54am I found there were no human toll takers, and all lanes said E-ZPass. There is no way to turn around there, and driving through the tolls to perform a U-turn would incur penalties. So, I placed the $1 toll in the crack of the door on the attendant's booth (as many before had done as exhibited in my first picture) and took a picture as I did so.I proceeded on the highway, and found the same situation at the Bedford tolls at 4:17am. I didn't have a $1 bill, so left a $5 in the door crack and took a picture of it.On 8/12/2025 I received an invoice from E-ZPass for $4 due. I called their customer service and spent more than 45 minutes on hold before speaking to an attendant. She spoke so fast I couldn't catch her name, or barely understand anything she was saying. I explained the situation to her and was told that what I was offering as payment was not acceptable, and I could pay the $4 over the phone. I asked if there was a way to dispute this, and she said she'd get a supervisor. After another ***** minutes on hold she came back and said her supervisor said they wouldn't accept my payment, and I still owed the $4.I am from Northern New Hampshire, and rarely travel south, so was unaware that the tolls are cashless at night. The customer service *** said there are signs indicating this, and when asked if the signs are lit she said she didn't know. She also mentioned a "seven days to pay" process that is supposedly mentioned on signs at the toll booth. I asked her if those signs were lit, and again she said she didn't know. I am not the only one confused by whatever signage they may or may not have on the turnpike, as evidenced by the stack of dollar bills in the door crack, and am simply asking them to accept my pictures as proof of payment at the time I passed through the tolls, and to zero out my balance due.

  Business Response

  Date: 08/20/2025

  Please see attached letter.

  Customer Answer

  Date: 08/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deleted or modified my account, resulting in me paying double the fees because they will not acknowledge my transponder NOR the fact that I ever set up an account. They will not answer the phones or call me back to rectify this.

  Business Response

  Date: 07/09/2025

  Mr. *****,

  Upon review of the information provided, the following was identified:

  You incurred violations intermittently from 8/7/24 through 6/26/25 from utilizing the E-ZPass system without an account.  You made payments for the tolls and fees via the website for the said violations.

  On 7/7/25 you spoke with the *********************** and paid $20.50 in tolls for transactions incurred from 7/2/25-7/6/25.  You opened an E-ZPass account with the **************** Representative at the time as well.  A total of $39.60 was paid, $6.90 for the transponder, $2.70 postage fee to mail it to you, and $30.00 pre-paid toll funds.

  You have not had a NH E-ZPass in your name prior to 7/7/25.  If you have a receipt for the $16.50 you reported, please provide it so it can be investigated to see where it was applied.

  *****

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to ** as active duty military and was unaware of how tolls were taken. I racked up unpaid amounts of EZPass invoices but did not receive any at where I currently lived on base in the barracks. So I was denied the ability to re-register my car in ** and have been told that the amount is $42,000 with a reduced settlement of $2,000 for not paying for invoices I had never received. I now cannot legally drive and am being tacked in fees for a simple mistake of misunderstanding the system and their negligence to provide me an invoice at where I reside on base in **.

  Business Response

  Date: 07/09/2025

  Mr. ******,
  
  The Turnpike System is a user-based fee system, operated and maintained solely with toll revenue. Those who choose to use the System must pay the tolls at the time of use. If someone cannot afford the tolls or chooses not to pay the tolls, they must use alternative non-toll roads.  When using the Turnpike System, there are several payment methods that do not incur fees: cash,pre-funded ** E-ZPass account, pre-funded plate account, or pay within 7 days of transaction date. The ability to pay the toll within 7 days without any additional fees is posted on large signs at the toll facilities. A funded,updated ** E-ZPass account with a working, properly mounted transponder ensures that the toll is paid at the time of use while providing the customer with a discount on tolls in New Hampshire.

  Upon review of the information, it was found that there are ***** open violation transactions for utilizing the E-ZPass system without a valid account from 7/18/21 through 12/14/24. Per ** RSA 236:31 Evasion of Tolls and Charges:  I. (h) "Violation'' means to fail, neglect, or refuse to pay the toll or charge for the use of a bridge, highway, or part thereof, by a motor vehicle.  II. No person shall fail, neglect, or refuse to pay the toll or charge for the use of any bridge, highway, or part thereof; or use, or attempt to use, any device or method which results in an electronic toll collection monitoring system being unable to accurately assess or collect the toll or charge due or to detect the non-payment of the toll or charge. Any person violating this section shall be subject to the provisions of this section and to an order of suspension pursuant to RSA 263:56-f.  III. The owner of a vehicle using a bridge or highway subject to a toll or charge shall be responsible for payment of the toll and charges due, plus any administrative fees the department assesses in accordance with its rules, and to an order of suspension under RSA 263:56-f.

  You state that you were unaware of how tolls were taken.  However, the ** Turnpike System utilizes an ample amount of signage that identifies that tolls are required for the use of the turnpike.  The first signs notifying of the toll plaza begin approximately 1.5 miles out from the toll plazas, with more signage approximately every mile up to the plazas.  You further assert that you did not receive any violation invoices because you live in base barracks. ** E-ZPass issued 834 invoices beginning on 8/23/21 to the address you had on file with the *** at the time of the transactions.  There were no invoices returned undeliverable with no forwarding address until 2/24/23 at which time the violation accounts were notated.  So, it can only be surmised that from 8/23/21 through 2/24/23 you did in fact receive some invoices.  Please note per the *** registration rules for change of address:
  CHAPTER Saf-C 500 VEHICLE REGISTRATION RULES:
  
  Saf-C ****** Change of Address.
               (a)  Within 30 days of changing residence and/or mailing address, a registrant shall furnish the following on form DSMV-30:
  (1)  Name; (2) Date of birth; (3) Old address; (4)New address; and (5) Signature of the registrant.
  
  **DOT is extending the original settlement offer to resolve the ***** outstanding toll violations with $1,360.00 in tolls and $40,975.00 in administrative fees, for $1,500.00 in administrative fees, PLUS the outstanding tolls, for a total of $2,860.00 due.  Once the settlement is paid in full the remaining admin fees will be waived and your account reinstated.  This settlement offer covers all violations through 12/244/24.  Any violations incurred after 12/24/24 must be paid in full as they are received.  The payment by money order, certified bank checks, or personal/business checks (***** E-ZPass does not accept personal/business checks over $5,000) should be made payable to ***** E-ZPass, mail your payment to: ************************************************************************  You may also call the customer service center at ************** to submit payment over the phone (prompts: 1 for English, 4 for *** queue)or visit a ** E-ZPass Walk-In-Center.  DO NOT pay online or use the automated phone payment line as the fees cannot be reduced.

  **DOT

  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started when my transponder was being charged but I was also receiving citations in the mail.. Ez pass customer service was no help and said they were different transactions. I now *** thousands of dollars to this company because of their ridiculous $20 administrative charger per toll. This administration fee is astronomical and the "settlement" they attempted to offer was still astronomical. I have no problem paying what they say I owe for actual tolls but all of their bogus fees are unethical.

  Business Response

  Date: 07/08/2025

  Ms. *********,

  The Turnpike System is a user-based fee system, operated and maintained solely with toll revenue. Those who choose to use the System must pay the tolls at the time of use.  If someone cannot afford the tolls or chooses not to pay the tolls, they must use alternative non-toll roads.  When using the Turnpike System, there are several payment methods that do not incur fees:  cash, pre-funded ** E-ZPass account, pre-funded plate account, or pay within 7 days of transaction date.  The ability to pay the toll within 7 days without any additional fees is posted on large signs at the toll facilities.  A funded, updated ** E-ZPass account with a working, properly mounted transponder ensures that the toll is paid at the time of use while providing the customer with a discount on tolls in New **********************. 

  
  For customers with an E-ZPass account, the system reads the transponder and if the account is properly funded, the toll is debited from the account.  If a transponder is not read, the license plate is used to locate the registered owner of the vehicle.  If the plate is not located on a valid account, then a violation is incurred. Invoices are then sent in tiered method, the first for the toll, plus a nominal $1.00 processing fee with 30 days to pay.  If the invoice is not paid, then a second invoice (this one is pink to grab your attention) is sent again for the toll plus a $1.50 processing fee.  Should the invoice remain unpaid after the additional 30 days, a third and final invoice is sent for the toll, plus a $25.00 administrative fee. 

  
  As of today, there are 1168 open violation transactions with $909.75 in tolls, $26,117.00 in processing and administrative fees, and $17.24 negative account balance outstanding.  ** E-ZPass has issued ******************************************************** DMV.  ***** issued you a settlement letter on 3/27/25 with a due date of 4/17/25. ***** did not hear from you, nor did you pay the settlement by the due date.  ***** then provided you with an additional 5 weeks to pay the settlement before we submitted your license plate for registration suspension on 5/23/25. Once the plate was submitted,the ** DMV issued a letter to notify you. The letter allowed 30 days to resolve the matter with ** E-ZPass before they would add an addition reinstatement fee upon the resolution of payment.

  
  At this time ***** is offering a settlement of $1,635.00 in fees, plus all outstanding tolls, and the negative account balance, for a total of $2,561.99 due. Once payment is made in full the remaining fees will be waived, and the registration suspension will be lifted. This settlement will cover all violations through the last date posted of 6/26/25.Please note that it takes approximately for the 2-4 weeks for the invoicing process to pos, so if you have utilized the tolls after 6/26/25, those invoices will not be included in the settlement and will need to be paid in full as they are received.  Continued use of the toll system without payment will result in the settlement becoming void and the administrative fees due will increase accordingly.  You should find alternative routes that avoid the toll system to stop incurring further tolls and fees.  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23526440
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 07/14/2025

  Thank you for your settlement offer. I am unfortunately unable to afford the the large amount you are offering. I am able to scrape together the $910 in tolls but I do not have the means to pay $1600 in fees.. These fees are unreasonable and unfair to begin with. Please consider a counter offer. Thank you and regards, *****

  Business Response

  Date: 07/21/2025

  Ms. ***************** incurred 71 violation transactions prior to having your license plate listed on an E-ZPass account belonging to someone other than yourself:
  3/3/18 - 5/12/18
  10/19/18 1/9/19
  12/16/22 2/12/23
  On 2/13/23 an E-ZPass account was opened in another persons name and your plate was listed (assumed to be a relative due to the last name and the address on the account matching yours). The account worked fine until a credit card decline on 4/9/23 (1st attempt) and then again on 4/10/23 (2nd attempt) for insufficient funds.  NH E-ZPass attempted to notify the account owner by the email listed on the account (see attachment).
  
  The account was not replenished, and violations were incurred, again due to the negative balance. NH E-ZPass then attempted to notify the account owner of the negative balance on 4/11/23, again by email (see attachment).
  
  Letters were also sent via the **** (4/11/23, 5/11/23) to the address listed on the account (the same address of which the account owner and you reside). 
  The account owner was also sent monthly account statements via email that showed the account was invalid/negative. 
  
  You began incurring violations on 4/10/23 and NH E-ZPass began invoicing the violations on 4/26/23. Each of the invoices can have up to 8 transactions listed on them.  To date, NH E-ZPass has issued 549 invoices for the 1168 violations.  All invoices were addressed and sent to the registered owner of the vehicle.
  
  These invoices were notification that your tolls were not being paid through an E-ZPass account.   As previously stated, the invoices are sent in a tiered method, providing you with ample time (90+ days) to pay the invoices at a much more manageable rate.  The escalation process will continue, and the fees will continue to increase until the last transaction reaches the 3rd invoice. The account history shows that there has been no attempt made to clear up any of the outstanding violations/invoices that have been incurred.
  
  The settlement offered ($1635.00 in fees, plus all tolls and negative account balance) is significantly reduced from the $26,153.00 currently outstanding.  There are no further reductions that may be made.  The reason the fees are so high is because there is an egregious amount of unpaid transactions.
  
  Payment of the settlement, $2,563.24 ($1,635.00 in administrative fees, $910.50 in tolls, and $17.74 negative account balance)must be received to remove the registration suspension.  You may make payments as you see fit, but the suspension cannot be lifted until the settlement is paid in full.  Once the total amount due is paid in full the remaining fees will be waived. 
  
  Please note that this settlement covers all violations through 6/26/25, the last date posted. If you have utilized the E-ZPass system after 6/26/25, those transactions will not be included in the settlement and must be paid in full as they are received. 
  
  NHDOT  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over two years our account has been charged for going through the tolls even though we have not. The plate being charged ******* is no longer registered because we hoped it would solve this problem. However, the car that does own the plate (it's a different number and it is bent so the camera is misreading the plate number) continues to go through the tolls, so we continue to get charged. I have called multiple times and I have gone in person. I have submitted disputes (which have been won) but I continue to receive these bills and I continue to have to contact EZ pass and file disputes which is time consuming. I want EZpass to investigate to determine the correct owner of the plate that continues to go through the tolls so they can charge the correct account.

  Business Response

  Date: 07/07/2025

  Ms. ********,

  The information has been extensively reviewed.  The plate has been misidentified through human error.  All transactions with plate ******* are dismissed.  The plate number has been identified as needing a secondary review prior to invoicing.  It is our hope that this will end any invoices from wrongfully being sent to SNHU.

  It was also identified that there are 5 open violation transactions with a different plate that remain outstanding.  Please submit payment for those at your earliest convenience.

   

  NHDOT

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  My one recommendation is to add the plate information for the five outstanding violations so I can review them for payment. 
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:06/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The past few years I have been in a depression post divorce as I am unable to keep up with my bills. I recently started trying to dig myself out of this hole. Over the past several months I have spoken with several people to try to help. I was able to pay $900 and was given a settlement offer which waived the processing fees - I was to pay all toll fees. I borrowed money from my mom to pay it off but was informed I was still responsible for some of the processing fees. I am unable to pay anything more than what I gave as I am currently paying my mom back. Not a single person has been able or willing to help me.

  Business Response

  Date: 07/08/2025

  Please see attached letter.

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to pass my tolls for a while. i have paid all the overdue tolls and am left with $5190.50 in fees. They offered $1674.50 for a settlement. Are you able to get this any lower? I have been struggling for a while and am not sure how to pay this.

  Business Response

  Date: 06/23/2025

  Please find the attached settlement letter.

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice in mail on 5/21/25 that my registration would be revoked on 5/20 if I did not resolve my balance with EZPASS. A little late arriving to my doorstep but... fine.n My husband and I are on the same account to which his ****************** account reflects all invoices for both of us paid. So I called EZ Pass to explain the issue and spoke with a nice gentleman who told me my settlement balance was $1,812.96 and I needed to pay it by 5/23/2025. I didn't understand why I even had a balance if our account is paid in full already. So I walk into the ********** location, the nice woman there pulled up all the information and said that there was something popping up with my account and they needed to open a case with someone. I was told to expect a call from someone who could explain what was going on but was asked if I wanted to pay any past due tolls in the meantime. I said. "Sure." $696 later.... I never got a phone call with details or updated settlement. So I called the EZ pass customer service line and now I'm being told I owe $1900+!!!!! This is absolutely outrageous and all of these invoices are under my husbands old license plate, but somehow MY registration is the one being suspended. This is an atrocity and highway robbery at best. We can't even get into my husbands account to see any paid invoices or anything not that that's information provided on their website anyways. I want answers!!!!

  Business Response

  Date: 05/28/2025

  Ms. ********,

  It was identified that you have already worked with ***** to resolve the issue.  If that is not the case, please let us know.

  NHDOT

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding having an ez pass account for years and making an innocent mistake about putting passenger instead of vanity plate. Due to this my daughter in the account incurred $102.50 in toll violations and then the state proceeded to add $2216 in fees this is insane and not even right . Never did the app provide any such information in the section violations any and no letters were received until the fees were already added. This is stealing from NH residents behind their backs. I have reached out to several people including *************** Director of DOT etc and No one is getting back because this is stealing from the vulnerable residents that reside in the state of **. Im so beside myself that all these complaints are not initiating an investigation to this department and what they are doing! I need a resolution to this and it keeps getting bounced around so she can occur more fees daily due to negligence of investigation . This is a real problem and happening to many . The stress is taking a toll on my daughters health and during these difficult times its just embarrassing to live in a State that could do this . *****

  Business Response

  Date: 05/07/2025

  Ms. ********,
  Upon review of the information, it was identified that the violations were incurred from three issues:
  Not having a transponder properly mounted in the vehicle
  Not listing all license plates on your account
  Not listing the correct plate types for all license plates listed on your account
  
  When a vehicle passes through the E-ZPass system and no transponder is read, the license plate is used to identify a valid account.  If a plate is not listed or listed with the incorrect plate type, then it cannot be correlated with a valid account and a violation is incurred.  It should be noted that if a transponder is not properly mounted according to the instructions provided with it, NH E-ZPass can not guarantee a proper read by the system.
  
  Once a violation I incurred, the plate is used to identify the registered owner so an invoice can be issued.  NH E-ZPass requests the registration information from NH DMV.  Once the information is obtained, NH E-ZPass issues invoices in tiered method.  The first invoice is issued for the toll,plus a nominal processing fee of $1.00, with 30 days to pay.  Should the invoice remain unpaid after 30 days, a second invoice is sent (on pink paper to grab attention), again for the toll and a nominal $1.50 processing fee, also with 30 days to pay.  If the second invoice remains unpaid after the additional 30 days, a third and final invoice is issued for the toll, plus a $25.00 administrative fee.  There are 101 violation transactions incurred with two plates registered to your daughter,14 of which are still at the processing fee level.  To date 85 invoices have been issued regarding these violations.
  
  NH DMV allows the same plate information to be listed on different plate types.  For example, ABC123 could be a vanity plate, or a Veteran vanity plate, or a vanity conservation plate, a vanity antique plate, etc.  It is important that the customer has the correct plate type listed with their plates to avoid incurring any violations. Plate types are easily identified on your vehicle registration.
  
  Further investigation identified that you have added vanity plates to your account via the website for several different plates.  When plates are added to accounts via the web there is a blue link which brings you to page of plate types with pictures to refer to and a drop-down menu that requests a plate type to be selected.  When you added the plate via the web you selected the incorrect plate type and according to the account history this has happened every time you added a vanity plate via the web.  **************** has corrected the errors each time you contacted them.
  
  You stated in your complaint that you have reached out to several people, yet no one has responded to you.  However, during the extensive examination of your account information it was discovered that both NH E-ZPass and NHDOT have been in touch with you.  On 3/8/25 NH E-ZPass responded to your inquiry about an invoice you received.  On 5/5/25 NHDOT returned your call and gave you a complete explanation if the violations and how they were incurred.  ***** offered you a settlement, reducing the fees from $2,216.00 to $141.00, plus the outstanding $102.50 in tolls.  ***** also provided you with a 4-month payment plan to help you resolve the matter.
  
  Please refer to the attached settlement letter that outlines the payment arrangement you agreed to on 5/5/25.

  NHDOT