Complaints

This profile includes complaints for EZ Pass New Hampshire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Hampshire has 2 locations, listed below.

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  EZ Pass New Hampshire

  54 Regional Dr Concord, NH 03301-8502

• 

  EZ Pass New Hampshire

  PO Box 2950 Concord, NH 03302-2950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged an extra $200 for $8 worth of toll violations made towards the end of August '22.
  This is the first invoice I am being sent (or at least seeing) for these charges. The FAQ website states that a secondary charge of $1.50 is added to a secondary invoice before the "administrative fee" is added on.
  I do not see this secondary charge and assume I was never sent a secondary invoice.
  Why was I charged the administrative fee before receiving a secondary invoice or fee? I would have happily paid had I known these charges existed. Is there any potential remedy? Any help or support is greatly appreciated, thanks!

  Business Response

  Date: 12/07/2022

  December
  7, 2022
  
  ******* *********
  ** ******** ** *** *
  ****** ** **********
  
  RE:       Better Business Bureau (BBB) Complaint
  #18487806
  
  Dear
  Ms. **********
  
  I am responding to you BBB Complaint #18487806 which
  we received on December 1, 2022.
  
  I am extending a settlement offer to resolve these
  outstanding violations and administrative fees totaling $206.00 for a lump sum
  payment of $103.00 in administrative fees, plus tolls. 
  
  Payment of $117.00 ($103.00 in administrative fees and
  $14.00 in tolls) must be received by December 28, 2022.  Failure to respond with the payment by December
  28, 2022 means that you have rejected our offer to resolve this matter.  If you reject this offer the following will
  occur:
  
  The settlement offer to lessen administrative fees is withdrawn.
  In accordance with state law (RSA 263:56-f) your motor vehicle registration renewal privileges will be denied.
  Failure to submit payment within 45 days may result in referral to the Office of the Attorney General for collection.  If this matter is referred to the Attorney General’s Office for collection, we may seek payment of the tolls plus the full amount of administrative fees due.
  
  The payment should be made payable to NHDOT E-ZPass. 
  Please note no personal checks will be accepted, we do accept
  money orders or certified bank checks. 
  You may visit a NH E-ZPass Walk-In-Center or call the customer service center at 1-877-643-9727 to submit
  payment over the phone. 
  
  Sincerely,