Business Profile

Toll Booth

EZ Pass New Hampshire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

Complaints

This profile includes complaints for EZ Pass New Hampshire's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

152 total complaints in the last 3 years.
26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received 33 unpaid invoices from EZPASS. When I first signed up I did not realize how the system was taking automatic money out of my account. I thought my tolls were being paid and then I started getting invoices in the mail. I had to commute from rochester NH to Haverhill MASS for work and it racked up about $200 something in tolls I didnt pay according to EZPASS automated system. I will gladly pay the toll violations. Unfortunately Im not able to pay the total of $4,200 after fees because I do not make nearly enough money to save up that much and Will need to renew my license in May 2023. Im very worried about losing my license privileges which will result in me losing my job since I travel for work and will never be able to pay these fees back without being able to drive to work. Please help me settle something or waive the fees so that I can stop having anxiety about this. I have uploaded a copy of one of the invoices Ive received in the mail, this invoice # should pull up all invoice transactions. Thank you.
Business Response
Date: 02/08/2023
February 8, 2023

******** **********
** ***** ****
********* ** **********

RE: Better Business Bureau (BBB) Complaint #********

Dear ********:

I am
responding to your BBB complaint #******** which we received on February 6,
2023.

We
mailed 119 invoices to the address on file with the DMV for the plate in
question at the time of the violations.
Your account has been in a negative state since December 19, 2020,
causing your unpaid tolls.

I am
extending a settlement offer to resolve these outstanding violations and
administrative fees totaling $4,927.50 for a lump sum payment of $250.00 in
administrative fees, plus tolls and negative account balance.

Payment
of $513.31 ($250.00 in administrative fees, $262.00 in tolls and a negative
balance of $1.31) must be received by March 8, 2023. If the payment is not received by March 8,
2023, the following consequences will result:

The settlement offer is void.
In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended. Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.
Your E-ZPass account will be suspended until the matter is cleared. If the account is suspended, you must remove all transponders from your vehicles and pay online within 7 days, including the date of transaction. Any balance on the E-ZPass account will be applied to unpaid transactions.

The
payment should be made payable to NHDOT E-ZPass. Please
note no
personal or business checks will be accepted. We do accept cash, credit cards, money orders
or certified bank checks. You may call
the customer service center at ************** to submit payment over the phone
or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the
automated phone payment line as then fees cannot be waived.

Sincerely,

NH
E-ZPass Customer Service
Customer Answer
Date: 02/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** **********
Initial Complaint
Date:02/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the spring of 2022 my Ezpass account was locked. Upon calling they had told me my account had $8,000 balance to pay off. My account had gone negative only a few times for only a few dollars of which I uploaded money instantly. However now they inform me that you have to pay in another spot the background processing fee. (Which I do not think is common knowledge.) When I called customer service they said the only way I can dispute this is to email ezpass there is no number to call. I emailed a few times in which I only received auto replies to expect a long wait for a response. I called customer service again asking why I haven't heard back and they gave me a NH number to call. When I called I was informed they had settled my dispute for $1,000 with 30 days to respond via mail. However I guess i did not see this letter and was expecting an email response or a call per my request and my conversation in which they said they respond. Now they are saying I have to pay $1,500 dollars plus a fee to have my car registration unfrozen cause now they froze them. All because a few dollars of processing fees I did not know was suppose to be paid separately. I can not afford to pay this and they refuse to lower the amount or unfreeze my car registration. They states till I pay the whole balance my cars registrations are frozen I even offered to set up payment plan in which they told me it wouldn't matter because they will not help me till my accounts paid off. I feel like they are taking advantage of their power over peoples registrations! i have enclosed my last two emails I had sent them.
Business Response
Date: 02/07/2023
Our records show that you spoke with your case worker on February 1, 2023. Your issues were discussed, and an agreement was reached that you would make payments toward the amount due. Our records also indicate that you made a payment on February 3, 2023.
Customer Answer
Date: 02/09/2023

Complaint: ********

The only reason I met with someone was in hopes they help me lower my outstanding balance. However they did not and I was told every day I waited to pay it it would just go up more. As it was it had already went up $300 from when I last spoke to someone on the phone a few days prior. I’m not happy or agreeable in this plan. In fact your own employee laughed at my account and said “wow people suck they are really screwing you over” your own employees think you are a joke in how you up charge people. I’m an average person who still owes a significant amount of money I can’t afford payments on. I couldn’t get someone settle again to another price I could afford. Not mention I’m not sure where you even get these prices from since you never present a receipt where you get this numbers from? I’d like for someone be human acknowledge the fact this is an outrageous price for someone make a human mistake not knowing when you add money your ezpass account you have to back pay a processing fee in a separate spot and see how expensive the cost of living is right now. To see that a few dollars have somehow grew to unheard of amount. Your online service is flawed not to take out the processing fee itself. I seriously wonder if you do this on purpose to screw people over and you have all the power to hold their car registration. Your dealing with peoples lives that make average income trying their best.

Sincerely,

**** ********
Business Response
Date: 02/10/2023
February
10, 2023

**** ** *********
** ***** **** **
********* ** *****

RE: Better
Business Bureau (BBB) Complaint #********

Dear
**** ********:

I am responding to your BBB complaint #******** which
we received on Friday February 10, 2023.

When an operator fails to pay the toll at the time of
use or within 7 days, NH E-ZPass begins the invoice process to collect each
unpaid toll. The first notice is mailed, requesting payment of the toll
plus $1.00 fee, payable in 30 days. If the first notice goes unpaid, a
second notice is mailed, requesting payment of the toll and $1.50 fee. If
the second notice goes unpaid, each matter escalates to a violation. Then
a third notice, a Violation Notice, is mailed requesting payment of the tolls
plus the $25.00 fee for each violation. These fees are outlined in NH TRA
700 which must be approved by the legislature.

We mailed 207 invoices to the name and address on the
vehicle registration for the NH license plate that violated through the NH
tolls. Name and address are provided by
NH DMV, these invoices serve as your notification of unpaid toll transactions.

I am extending a settlement offer to resolve these
outstanding violations and administrative fees now totaling $8,500.00 for a
lump sum payment of $1,350.00 in administrative fees (this takes into account
the payment made on February 3, 2023).

Payment of $1,350.00 ($1,350.00 in administrative fees)
must be received. Failure to respond
with the payment means that you have rejected our offer to resolve this
matter. If you reject this offer the
following will occur:

The settlement offer is void.
In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended. Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.

Should you wish to further dispute the administrative
fees, please call us at 603-485-4641 and your case worker can assist you with
that process.

The payment should be made payable to NHDOT E-ZPass.
Please note no personal checks will be accepted, we do accept money
orders or certified bank checks. You may
visit a NH E-ZPass Walk-In-Center or
call the customer service center at ************** to submit payment over the
phone.

Sincerely,

NH E-ZPass Customer Service
Initial Complaint
Date:02/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged by the NH ezpass for $3 on 1/18/2023 for plate # *****.Mass at the Dover plaza which I did not go through . I believe I am being charged for a commercial vehicle that has no transponder. This has happened multiple times before. This is a systemic issue and I request a fix and a refund
Business Response
Date: 02/07/2023
I was able to see the transaction from 1/18/2023 at our Dover location. I reached out to MA E-ZPass and they will be crediting your account the full amount of the transaction.
Initial Complaint
Date:01/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is ***** * *******, DOB 06/29/74, ** ***** ****** ******* ** plate # *******. Iam writing because I am at such a loss and have no idea how to resolve this on my own. For years since 2015 I've had a MA ezpass transponder. I've paid through their website no issues. But not realizing I was also getting charged by NH pay by plate at same time. So being double charged. Leading to multiple double charges and late fee causing thousands of dollars owned to NH. Found out when I paid my registration in June for it to be rejected. I can afford thousands of dollars. Iam a hard worker and live check to check. I was responsible by paying my ezpass MA and fees for years. I need help to be able to get my car registered. I can get to work without my car, it's a must. Please help!! Iam at a lost. I have documents saved in my computer but filling this out on my phone.
Business Response
Date: 01/30/2023
January 30, 2023

***** *******
** ***** **
******* ** *****

RE: Better Business Bureau (BBB) Complaint #********

Dear *****:

I am
responding to your BBB complaint #******** which we received on January 26,
2023.

We
mailed 198 invoices to the address on file with the DMV for the plates in question
at the time of the violations.

Though
we did read your MA transponder, MA refused to pay the tolls stating that the
transponder was invalid at the time of the transactions. You will need to
discuss this with MA E-ZPass.

I am
extending a settlement offer to resolve these outstanding violations and
administrative fees totaling $8,900.00 for a lump sum payment of $1,000.00 in
administrative fees, plus tolls.

Payment
of $1,355.75 ($1,000.00 in administrative fees and $355.75 in tolls) must be
received. If the payment is not received,
the following consequences will result:

The settlement offer is void.
In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended. Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.
Your E-ZPass account will be suspended until the matter is cleared. If the account is suspended, you must remove all transponders from your vehicles and pay online within 7 days, including the date of transaction. Any balance on the E-ZPass account will be applied to unpaid transactions.

The
payment should be made payable to NHDOT E-ZPass. Please
note no
personal or business checks will be accepted. We do accept cash, credit cards, money orders
or certified bank checks. You may call
the customer service center at ###-###-#### to submit payment over the phone
or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the
automated phone payment line as then fees cannot be waived.

Sincerely,

NH
E-ZPass Customer Service
Customer Answer
Date: 02/01/2023

Complaint: ********

I do not accept the business's response as a resolution to my complaint because: I have pages of paid tolls and fee's from my MA ezpass website. Showing every pass through a NH toll and it being paid with fee's if it was late. I can email or tried to print them out but too big to attach on here. Please help me! I can't afford 1355.00. I don't even have my rent paid yet. I need to know how to resolve this. I've paid every toll I've gone through and shouldn't have to pay again. Plus the heart ache of not being able to register my only transportation and way to get to work just to be able to live paycheck to paycheck.

Sincerely,

***** *******
Business Response
Date: 02/07/2023
I have attached a breakout of your unpaid transactions for your review. If you would like to email your documentation for us to review, please send it to: ***********@dot.nh.gov.
While we did read your MA E-ZPass transponder, MA did not pay for the tolls stating that your account was in an invalid state at the time of the transaction.
Customer Answer
Date: 02/13/2023

Complaint: ********

I do not accept the business's response as a resolution to my complaint because: Here are some of the documents I have, showing Hocksett Tolls on my Ezpass and also being paid off on my ezpass website. So, if Iam at zero balance on the website for ezpass and it excepted the payments and late fee charges for Hocksett Tolls on the ezpass website, I do not understand why I have to pay all over again! This is not right, I have paid all tolls and late fees. I should not have to pay again! I think I may have to look into a lawyer if we can not resolve this, so I can register my car. I obey all laws, no background of breaking the laws. My car is insured, inspected and I work hard to pay my car payment and all those tolls. But, know you all will not let me register my only transportation so I can continue to work hard. I have pages more of my ezpass history from 2015. All paid in full along with any late fees. I truley hope we can work this out!

Sincerely,

***** *******
Business Response
Date: 02/16/2023
I have reviewed the MA E-ZPass statements that you provided. I have checked each toll transaction on the statements to each unpaid toll in your name, searching by exit date and time. I do not see any duplicate charges with data you provided. I have once again attached the detail listing of your outstanding tolls so you may do your own review.
Customer Answer
Date: 02/26/2023

Complaint: ********

I do not accept the business response as a resolution to my complaint because: I have all these paid tolls from my Ez-pass MA Transponder ******* I've had since 2018. I have always paid the amount due and the fees for late payments. I know I don't own this to the State of NH. Why is it now coming up? Making it so I can't re-register my car, if these have been from 2019 - 2021. I don't understand this! Please just clear my name, so I can register my car, that I pay decent money to have. My car that I need to get to work. This is absolute craziness! I got a transponder to make it easier to pay the tolls. Which it did make it easier to just go on my MA online website and pay. Until I found out I unknowingly was being charged twice. I don't understand how the DOT can think this is okay! This is such a heartache and huge inconvenience for a responsible paying citizen to have to go through all this to clear their name, so they can legally drive their car in their home state. I'm at such a loss and in awe of how this can happen and the fight you have to go through.

Sincerely,

***** *******
Customer Answer
Date: 03/13/2023

Complaint: ********

I do not accept the business's response as a resolution to my complaint because: Please look at the ZIP file it shows transporters detail passes and payments. Plus I have Statements of paid passes for the years your stating I owe for. I really need to resolve this so I can register my car,

Sincerely,

***** *******
Customer Answer
Date: 03/24/2023
Date Sent: 3/24/2023 10:05:50 AM

Complaint: ********

I do not accept the business's response as a resolution to my complaint because: April 1st is too soon to have to pay over 1300.00, since rent is at same time. Could I please ask to have the settlement date moved out to May 1st so I can try to get funds together. Iam starting a new job, so I'll just need a little more time please.

Sincerely,

***** *******
Business Response
Date: 03/31/2023
The due date will be extended to 5/1/23.
Initial Complaint
Date:01/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a New Hampshire driver and have recently had my registration put on hold by NH EZpass. I was unaware I was even overdue on charges as the notices had been being sent to an address no longer receives usps service. I travel often due to military service and had filed with usps to forward mail. Frequent moves and travel can create mail challenges even when steps are taken. Surely these notices were being returned to EZpass. Why wouldn't this be flagged instead of continuing to add fees?
I recently paid all tolls off $335. However I am also being charged an additional $1250 in fees. I cannot register my car due to this balance.
$1250 is a ludicrous amount of money for fees alone. I cannot afford this. I need to drive as I have essential responsibilities, duties and parenting to do like many others.
Business Response
Date: 01/30/2023
Our records indicate that you spoke with your case worker on January 25, 2023, during this phone call she was able to reduce the administrative fees further from the $1,250.00. If you would like to further dispute the administrative fees, please reach out to your case worker again.
Notice for unpaid tolls are mailed to the address on file with NH DMV for the plate violating.
Initial Complaint
Date:01/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received letter today in my PO box addressed to myself, my husband , and 2 of my adult children at an address we haven't lived at in quite some time. There was no acct # on this notice but says it is a settlement offer of (balance 2854.25) 1346.75 which must be paid by 2/7/23. I tried calling ez pass # on notice and was told I needed to speak with DOT, and gave me a number. I call that number and had to leave a message.

1. This letter does not say which charges belong to which person listed on the letter
2. My son is an adult. He is also a US Marine who has only been in NH on limited occasions for visits over the last 4 years, as he has been stationed elsewhere.
3. My daughter lived in a separate apartment on the house when we owned it, we sold it 2 years ago, and she has since moved out of the attached apartment. None of us have lived together for many years.
4. It appears that out of the 2896.00 balance, the total owed for tolls themselves is 41.75, and 2854.25 isfees and penalties...

I do not have 1300 dollars right now, as I just spent 3k in propane for 1 and a half months of propane. I also feel that 2854.25 is beyond excessive for penalties over not paying 41.25. Threatening to suspend our registration privileges over 41.75 in tolls, resulting in the inability for people to get to work while inflation is at a high and people are struggling. If I lose my job or get arrested for driving to work in a car for which the registration has been suspended (for 41.75) seems way beyond reasonable. Additionally, I do not understand how we are all lumped together under one account, or why you would take the registration of a US Marine, over his families debts.
I have left a message at the DOT # ************, as EZ pass customer service says that is the only way I can discuss this further. I hope I hear back because I do not have the money to pay 1346.25 by 2/7 and I need to feed my family and buy propane, so I need my car to get to work.
Business Response
Date: 01/30/2023
Our records indicate that you spoke with your case worker on January 26, 2023, and again on January 27, 2023. The settlement offers have been broken out by person per your request. You were also provided information to file a hardship request.
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received several NH EZPass violation notices with incurred charges. I have a NH EZPass and it has a valid credit card attached. I am still getting charged for tolls, so there are no payment issues. I have tried calling NHEZPass during business hours several times and can't get through to question these additional charges. If I have an EZPass and it's up to date, why am I getting violations? I can't get to anyone. I go through the whole system, pushing 9 to speak with a representative and it always kicks me back to the main menu. I have tried to connect by the website, but the "connect with us" function doesn't work. I just want to understand/dispute the violations and ensure this issue doesn't snowball further, but I can't connect with a person to resolve it. I have no choice but to file a complaint.
Business Response
Date: 01/27/2023
January 27, 2023

******* *******
** ******** **
********* ** ***********

RE:       Better Business Bureau (BBB) Complaint #********

Dear Ms. *******:

I am
responding to your BBB complaint #******** which we received on January 23,
2023.

You
have outstanding violations on the following plates:
NH *******      Your E-ZPass account was negative on the dates of these transactions.
NH ******        Plate was not listed on your account until February 9, 2022 when it was added as a passenger plate type when in fact it is a State Park plate type. We did not read a transponder when your vehicle travelled through the toll plaza.
NH *******      This plate is not listed on your E-ZPass account.
NH ******       Plate was listed on your E-ZPass account as a passenger plate type when in fact it is a Veteran plate type.

I am
extending a settlement offer to resolve these outstanding violations and
administrative fees totaling $558.00 for a lump sum payment of $279.00 in
administrative fees, plus tolls.

Payment
of $326.25 ($279.00 in administrative fees and $47.25 in tolls) must be
received by February 27, 2023. If the
payment is not received by the due date of February 27, 2023 , the following
consequences will result:

The settlement offer is void.
In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended. Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.
Your E-ZPass account will be suspended until the matter is cleared. If the account is suspended, you must remove all transponders from your vehicles and pay online within 7 days, including the date of transaction. Any balance on the E-ZPass account will be applied to unpaid transactions.

The
payment should be made payable to NHDOT E-ZPass. Please
note no
personal or business checks will be accepted. We do accept cash, credit cards, money orders
or certified bank checks. You may call
the customer service center at ************** to submit payment over the phone
or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the
automated phone payment line as then fees cannot be waived.

Sincerely,

NH
E-ZPass Customer Service
Customer Answer
Date: 01/30/2023

Complaint: ********

I do not accept the business's response as a resolution to my complaint because: I never received violation notices totalling that amount! I only received what I originally received, which were much smaller violations. I could never get in touch with someone. This has now been blown way further out of propoortion. The only resoltuion is if I can actually get through to someone at EZ Pass to help resolve this.
How can I get through to someone? Please help me figure this out. Thank you.

Sincerely,

******* *******
Business Response
Date: 02/01/2023
I have attached a report for each plate in question listing out the transactions in question.
You may call Customer Service at **************, press 1 for English, then press 5, then press 0 to speak to a CSR. You then have the option after about 2 minutes to press 2 for a call back or press 3 to leave a voice message.
Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I hope you're having a wonderful 2023 so far.

My name is **** ******** and my account number is *************

I'm writing because I logged on to my nh ez pass account and was dumbfounded at the amount owed due to administrative fees. I had moved but my ez pass account still lists my mother's residence (something I will be changing ASAP) and she had not alerted me to getting anything from ez pass.

I moved again and set up mail forwarding. When I got a mailer from ez pass, I added some money to my account figuring my balance was low. I got another so I logged in only to find that there is 4,326 outstanding due primarily to administrative fees. I felt physically sick seeing how much was racked up.

I always figured if my account had a problem, the light wouldn't turn green at EZ pass, but that is apparently not the case. I would like to pay all of my outstanding tolls and violations but I absolutely cannot afford to pay all of the administrative fees. Can you please reduce them by as much as possible so that I'm able to resolve this?

I included an invoice just in case it helps you locate my account.

Your help would be greatly appreciated because while I want to settle this matter, the idea that I may have to choose between paying for rent, my car, and food or paying ez pass is a horrifying.
Business Response
Date: 01/23/2023
January 23, 2023

**** * ********
** ******* ***
******* ** *****

RE: Better Business Bureau (BBB) Complaint #********

Dear Mr. ********:

I am
responding to your BBB complaint #******** which we received on January 19, 2023.

You received
multiple emails notifying you to replenish your account. Emails were sent to the email address on your
account, please verify that this is a valid email for you.

We mail
190 notices to your attention to the address on your motor vehicle registration. Please verify that NH DMV has the correct address
for you.

I am
extending a settlement offer to resolve these outstanding violations and
administrative fees totaling $7,611.00 for a lump sum payment of $738.00 in
administrative fees, plus tolls and any negative account balance.

Payment
of $1,066.50 ($738.00 in administrative fees, $328.50 in tolls and a negative
account balance of $0.00 must be received by February 23, 2023. If the payment is not received by the due
date of February 23, 2023 , the following consequences will result:

The settlement offer is void.
In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended. Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.
Your E-ZPass account will be suspended until the matter is cleared. If the account is suspended, you must remove all transponders from your vehicles and pay online within 7 days, including the date of transaction. Any balance on the E-ZPass account will be applied to unpaid transactions.

The
payment should be made payable to NHDOT E-ZPass. Please note no
personal or business checks will be accepted. We do accept cash, credit cards, money orders
or certified bank checks. You may call
the customer service center at ************** to submit payment over the phone
or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the
automated phone payment line as then fees cannot be waived.

Sincerely,

NH
E-ZPass Customer Service
Initial Complaint
Date:01/11/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to renew my registration and learned that I cannot do so due to outstanding ez-pass transaction. My ex was the one that handles the finances and told me that everything was taken care of. I cannot pay the large balance with the all the fees. I need to get my car registered in order to keep my job and I'm not sure how to resolve this.
Business Response
Date: 01/17/2023
January
17, 2023

******* *******
** ****** **
********** ** *****

RE: Better Business Bureau (BBB) Complaint
#********

Dear
Ms. *******:

I am responding to your BBB Complaint #********* which
we received on January 11, 2023.

We mailed you a settlement offer letter on June 13,
2022, we did not hear back from you in regard to our offer.

I am extending a settlement offer to resolve these
outstanding violations and administrative fees totaling $3,375.00 for a lump
sum payment of $594.50 in administrative fees, plus tolls.

Payment of $729.75 ($594.50 in administrative fees and
$135.25 in tolls) must be received. If
the payment is not received the following consequences will result:

The settlement offer is void.
In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended. Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.
Your E-ZPass account will be suspended until the matter is cleared. If the account is suspended, you must remove all transponders from your vehicles and pay online within 7 days, including the date of transaction. Any balance on the E-ZPass account will be applied to unpaid transactions.

If you would like to further dispute the fees, you may
call us at ************ and your case worker will be able to assist you.

The payment should be made payable to NHDOT E-ZPass.
Please note no personal or business checks will be accepted. We do accept cash, credit cards, money orders
or certified bank checks. You may call
the customer service center at ************** to submit payment over the phone
or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the
automated phone payment line as then fees cannot be waived.

Sincerely,

NH E-ZPass Customer Service
Customer Answer
Date: 01/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've spent countless time on the phone with ez pass just trying to figure out what I owe so they can remove the flag on my registration. Can't currently work to make money cause my car is unregistered. They gave me a number to the dot ez pass but every time I call it goes straight to voice mail. I'm trying to ask them for help cause I can't afford what they need. Some kinda plan but I can't get anyone to pick up the phone. My license plate is ******. You might have my old address in Franklin on file. Very annoying need to do this quick but it's a nightmare. Tho part is on me definitely as I never changed my address when I moved a couple years ago.
Business Response
Date: 01/17/2023
January
17, 2023

**** *********
**** *** ** ****
******* ** *****

RE: Better Business Bureau (BBB) Complaint
#********

Dear
Mr. *********:

I am responding to your BBB Complaint #******** which
we received on January 11, 2023.

You called our office at the Department of
Transportation on January 9th, 2023 and spoke with your case
worker. She went over everything with
you and you explained that you had never changed your address with NH DMV and
that you would figure something out.

I am extending a settlement offer to resolve these
outstanding violations and administrative fees totaling $1,778.00 for a lump
sum payment of $1,025.00 in administrative fees, plus tolls and any negative
account balance.

Payment of $1,098.00 ($1,025.00 in administrative fees
and $73.00 in tolls) must be received. If
the payment is not received the following consequences will result:

The settlement offer is void.
In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended. Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.
Your E-ZPass account will be suspended until the matter is cleared. If the account is suspended, you must remove all transponders from your vehicles and pay online within 7 days, including the date of transaction. Any balance on the E-ZPass account will be applied to unpaid transactions.

If you would like to further dispute the fees, you may
call us at ************ and your case worker will be happy to assist you again.

The payment should be made payable to NHDOT E-ZPass.
Please note no personal or business checks will be accepted. We do accept cash, credit cards, money orders
or certified bank checks. You may call
the customer service center at ************** to submit payment over the phone
or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the
automated phone payment line as then fees cannot be waived.

Sincerely,

NH E-ZPass Customer Service

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

EZ Pass New Hampshire is NOT a BBB Accredited Business.