Reviews

Review Details

• Review fromLynn B

  Date: 09/01/2023

  5 stars
  They were great and was able to give us the same rate as a competitor and gave us some good information to help us move forward

• Review fromChristopher S

  Date: 08/20/2023

  5 stars
  I was referred to Monster Tree by someone I know and Jeremy was able to come out to provide me with an estimate the same day I called because I had some trees leaning after a wind storm. He provided a really reasonable estimate in comparison to the competition to remove a couple trees and prune a couple others. They were also able to make it out pretty quickly – the same week, which was great since I was concerned one or both tress could fall over. Thank you Jeremy and Monster Tree!
  

  Monster Tree Service of Omaha

  Date: 08/21/2023

  Thanks for your kind words and the 5-star review! We strive to respond effectively to all requests, but especially urgent and/or emergency work, and we're glad you were pleased.

• Review fromC. H.

  Date: 08/14/2023

  1 star
  Monster tree service has failed to provide their service that we contracted for. I have spoken to them approximately 6 times and received apologies and promises, but they have failed to take care of our trees in a timely manner, risking the health of our spruces. I would not recommend them to anyone.
  

  Monster Tree Service of Omaha

  Date: 08/21/2023

  Monster Tree treated the Spruce trees at Ms H*****'s request June 16 and July 20, 2021, June 23 and July 11, 2022, and we were late for the 2023 treatment, but from my conversation with our NE Certified Arborist / Operations Manager, the treatments appear to have been effective, as the trees didn't show bagworm pressure. We made a mistake in 2023 and have admitted as much with Ms H***** via phone and text, and we understand the BBB functions to help, but we're disappointed the forum was expanded to this after we thought we'd reached resolution. Regardless, and despite this 'gap', overall our systems and processes are arranged so our certified arborists and crew can be successful in delivering quality tree service and plant healthcare at effective pricing.

  C. H.

  Date: 08/22/2023

  They did finally come out and apply the second treatment. If you can’t trust customer service then you can’t trust the company. Dealing with this company was incredibly stressful. It’s the worst when a company makes you feel like a nag just because you’re trying to get in touch with them. Whenever I called about the first application, by their response to me, it sounded like I was bugging them. There were kinder people regarding the second treatment. Yes, between this and the last time we contracted them to cut another tree for which they never showed up, (and about which I didn’t complain because I was able to find another arborist) they have ruined their trust with us.

• Review fromSusan H

  Date: 07/09/2023

  5 stars
  My experience with Monster Tree Service of Omaha was excellent. They were professional, timely, competitively priced (but not cheap), courteous and friendly. They were very knowledgeable and our trees were trimmed exactly as we discussed. The yard looks so much better. They were respectful of the rest of my yard and didn't trample all over other plants and bushes. They also did a great job cleaning up after all the tree trimming. I would definitely have them back again!
  

  Monster Tree Service of Omaha

  Date: 08/21/2023

  Thank you Ms H***** for sharing your notes and outlining the positives; we strive to position our certified arborists and crew to be courteous & friendly and to be successful in providing good service as discussed so the trees are better after we've been on the property. Thanks also for noting we are competitive while not being "cheap," as we're pursuing 'inexpensively' providing higher quality and better deliverables. Thanks again.

• Review fromKelly S

  Date: 06/27/2023

  5 stars
  I seen them safely take down a neighbors tree awhile back. Their safety seemed their number one priority so this is why I leaned towards them. They treated me well tanner the arborist was more than helpful. I called on Wednesday and Friday the work was completed.
  

  Monster Tree Service of Omaha

  Date: 08/21/2023

  Thank you for sharing your notes and for specifically recognizing the focus of our crews on safety. I'm glad also the timing worked out well for you, as we are constantly refining our processes and systems to position our crews to be successful. Thanks again.

• Review fromEileen H

  Date: 05/10/2023

  5 stars
  So happy with Monster Tree. Wonderful Service and a wonderful job done I highly recommend them.
  

  Monster Tree Service of Omaha

  Date: 08/21/2023

  Thanks Ms H*** for your kind words and 5-star rating.