Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  205 N 80th St STE 111 Omaha, NE 68114-3622

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  
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  Cox Communications

  3808 Metro Drive Ste 100 Council Bluffs, IA 51501

  

Review Details

• Review fromScott S

  Date: 10/14/2024

  1 star
  This is the worst customer service I ever received. When I first had coz install internet in my home they pushed me out an entire week but then in the date of service installation I waited for 4 hours and nobody showed up. To make things worse, when I called I couldn’t get a hold of anybody. Now I am having trouble transferring my service to my new address. When I first called I specifically told the rep on the phone that I needed service to stay in at my old address for a week and turn it on at my new address sooner. He said I would just have to move the mod m box to my new location and that was it. That was a lie. All they did was turn it off at my old address too soon leaving me without internet and when I reached out online, all their only solution was to try to upsell me. If that wasn’t enough, the next day when I got it turned back on, I told them to move the transfer to a specific date which they never did. And now the at the transfer was completed my internet is not working and they refuse to adequately compensate me.

• Review fromJay S

  Date: 10/10/2024

  1 star
  Cox is the most unethical, most untruthful cable/internet provider I have ever had to deal with. The one and only reason I don't cancel right now, is because my landlord won't allow any other internet service to be installed at my rental house.
  I was previously paying $70 per month for fiber internet, and I generally had overage fees. Due to this, I changed to an unlimited plan, which should save me money. The Cox rep assured me that once my final non-unlimited bill was paid (to the tune of $170) there would be no additional fees, and my bill will never exceed the unlimited internet charge of $120 per month.
  Now, they sent me a bill for $153.33! I did an online chat with a "customer service" rep from the billing department, who was in India. I guess Cox fired all their American reps and outsourced. Despite what the last rep had told me, the one I spoke to today, said there is a prorated charge for a partial month. This isn't true, since by contract the most I can be billed per month is $100 in overage charges, and those were all paid on the first of the month. No mention of a prorated charge was ever made by that representative.
  My final, non-unlimited use, bill was $170, which was paid in full at the beginning of this month. Contractually, that is the maximum I can be charged. $70 base, and up to $100 in overage. Cox is always paid in full, and nothing carries over to the next month (they don't give you an option to carry over anyway, they would just disconnect you.)
  The supposed customer service rep just repeated the same garbage like a copy and paste, until I ran out of time and had to disconnect. It's obvious that Cox employs these call/chat center people to gatekeep any actual Cox employees who may actually be able to solve problems.
  Beware of this dishonest company, as they will lie and uncharge you in any way possible. If you have a choice (and I don't) look elsewhere for your internet needs.
  

  Cox Communications

  Date: 10/11/2024

  Hi Mr. X*,
  Thank yo* for contacting Cox Comm*nications, we wo*ld be happy to assist yo* however, we need some more information in order to locate the acco*nt. Can yo* please provide some specific acco*nt information, s*ch as: f*ll acco*nt address, the 16 digit acco*nt n*mber, or the phone n*mber associated with yo*r acco*nt?
  We look forward to hearing from yo*. Thank yo* for choosing Cox Comm*nications.
  Thank yo*,
  Gary L.
  Exec*tive Escalations
  

  Cox Communications

  Date: 10/14/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we can speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Gary L.
  Executive Resolutions
  Cox Communications, West Region
  

• Review fromDaniel J

  Date: 10/09/2024

  1 star
  Cox, as an internet provider in the Pensacola area, should not be allowed to operate. Their internet service was okay for maybe the first year, then it began having outages weekly that would last for hours each time.
  Now it has rapidly degenerated into a product that has almost as much downtime as it does uptime. Often it will show it's not having any issues, but will not actually work to do anything (basically enough connection to show a connection, but nothing more than that).
  If you are moving to Pensacola or considering Cox for your internet needs, please save yourself the trouble and find a better provider.
  -Daniel J.
  

  Cox Communications

  Date: 10/15/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  David
  Senior Customer Care Specialist
  Executive Escalations Support Team

• Review fromDanielle S

  Date: 10/06/2024

  1 star
  Cox always has problems but what took the cake is they removed my unlimited data, didn't change my billing cost and then tried to sell me (at an upcharge) the unlimited data they removed.
  
  They claim to have "no way" of knowing how the unlimited data was removed. After posting online, several other people agreed this was an ongoing issue with cox. They just hope you won't check your bill, I guess.
  
  A manager did fix the problem after I escalated, but I will definitely be seeking out a new internet provider in the following months.
  
  It's your business and you don't have a way to track that? More likely you know you messed up and just don't want to tell me.
  
  Y'all tried to keep other WiFi players out of Omaha for years, even refusing to all Google fiber because you are a monopoly.
  
  I cannot wait for the day your company comes crashing down on hot flames.

• Review fromLindsay C

  Date: 10/03/2024

  1 star
  We had a technician come out between the hours of 3pm and 5pm. We sit on a plot of land. We were working directly west of our house visible for the technician to see us on are cabin. The technician had to drive past my car, both times to come in and to leave my property. He did not call us prior to the visit nor did he call us when he was at our door. I called five minutes after he left the note and he told his representatives that he was already at his job so he could not come back. I stated to the representatives how is that adding up, the manager then told me that he should’ve called us and he was going to see if he could get them back out here. I waited for an hour and did not hear anything back called back in to find out nobody will be coming out tonight and the next available day is two days from now. I explain to them we homeschool our kids we took time off of work to be here at the set time they wanted us to be, how is this customer service? We will be canceling!
  

  Cox Communications

  Date: 10/10/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  Jennifer D.
  Executive Resolution Specialist
  Cox Communications, Central Region
  
  

• Review fromKyanna K

  Date: 09/29/2024

  1 star
  I have been a COX customer for years. Ever since the very first day we received COX’s products, there have been issues. Our service has dropped at least five times per day, each day, for years. A tech was sent out ONCE and the issue wasn’t solved. COX made sure to constantly lie to me about my service by stating, “your connection looks fine on our end.”
  
  As the only internet provider in our little community, they have users essentially stranded. You deal with their subpar service and horrid customer service, or you don’t have any service at all. The internet, touted as the “fastest internet ever” is a joke. It isn’t particularly fast. In fact, it’s quite the opposite. Sometimes I feel like I am using dial-up. And that’s an honest comparison.
  
  Have I been compensated for the poor service?
  
  Nope.
  
  COX customer service reps state they cannot compensate customers for service that drops out.
  
  Cannot or WILL NOT?
  
  Read the following situation and tell me if you think it’s a coincidence.
  
  Situation:
  
  I was being charged hundreds of dollars for a service that constantly drops so I decided to drop COX Cable all together and merely keep the internet service. After years of constant back and forth, I said enough is enough. Even though their internet prices are robbery, I still need internet. If only for the moment it does work. I would likely be better off using my hotspot from my non-COX cell service as they are reliable.
  
  Knowing that COX would find a way to make up for lost cash and resources, I predicted that the Wi-Fi stability would worsen significantly. And boy was I right. Suddenly, meaning the same day I switched, the internet started losing connectivity 3x-5x more per day. Especially during days known for special sports events. I contacted a COX customer service representative about the internet, and they claimed that suddenly, my modem is “unhealthy” and can’t be restarted from afar.
  
  (The review has been greatly reduced due to size constraints)
  

  Cox Communications

  Date: 10/14/2024

  Dear BBB,
  
  Cox Communications (“Cox”) responds to BBB Review with ID # 175380, filed with your office on September 29, 2024.
  
  Cox apologizes to our customer for the service issues they were experiencing with their internet service.
  
  A Cox Senior Customer Care Specialist contacted our customer on October 2, 2024, in response to her complaint. Prior to our specialist contacting her, our customer chatted with an online support agent on September 29, 2024, and upgraded her internet speed, in which an upgraded modem would be needed. A Cox technician visited their home on October 2, 2024, and installed the new modem.
  
  Our specialist advised our customer that he would check the modem over the next several days to ensure that it had a good connection to our network. Our specialist also engaged out field support team to determine if there were any issues in the area that may have been impacting their service. Our specialist followed up with our customer on October 11, 2024, and advised that her modem has been receiving a good signal and did not show any connectivity issues, and that our field service team advised that they did not identify any network issues in her area.
  
  Our specialist asked our customer that if she was still experiencing service issues, to reach out to him and that he would arrange for a senior technician to visit the home. We provided our customer with our direct contact information should she have additional questions or concerns regarding this matter.
  
  Sincerely,
  The Cox Sr. Customer Care Team
  

• Review fromFLOYD S

  Date: 09/28/2024

  1 star
  They have positive ads on tv,but actually they are a bad,bad company.Not upfront about credit checks and actual pricing,sub out customer service to foreign countries and are terrible to understand and ineffective at solving problems.They treat you like you are a nuisance and not a valued customer.Frequently raise rates and dont actually deliver the speeds that you pay for.Tried to negotiate lowering my bill,and they suggested that they could cancel my service promptly if I wished to do so.I suspect their employees are unhappy because of constantly dealing with unhappy customers.There is a poison there and the antidote is finding another provider,which is getting closer to my rural area,I see the orange fiber optic cable getting installed nearby.Looking forward to the day when I can end service with Cox,when a reliable option is offered.Wish i could leave 0 stars here!
  

  Cox Communications

  Date: 10/07/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have contacted the customer directly to address their concerns and they confirmed the retail store have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  Jennifer D.
  Executive Resolution Specialist
  Cox Communications, Central Region
  

• Review fromDev S

  Date: 09/26/2024

  1 star
  These people are complete crooks. They charge almost double To you for the same service and they charge for a brand new customers.
  It’s a monopoly and it should be completely illegal. I cannot wait until we get an alternative, I would not use cots if they gave it to me for free once we have another option!!!!!!!!!
  

  Cox Communications

  Date: 10/11/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Jennifer D.
  Executive Resolution Specialist
  Cox Communications, Central Region
  
  

• Review fromLIZ m

  Date: 09/26/2024

  1 star
  We went to Cox to get our internet set up. While at the store, Cox tricked us into porting out our numbers from TMobile to cox telling us that we will get 15% discount on our internet if we bundle our service. So we went to Tmobile and ported out our numbers to bundle. Then we were offered “unlimited” for $30 instead of $50 as an add on. We repeatedly asked if that is a monthly charge or a one time charge. They said “one time” charge.
  Now on our first bill, we wanted to upgrade to a higher internet plan and we asked where is the bundle discount, we were told it will be there “Next bill” okay..
  We asked the chat support and I took screenshots of how many times have we asked about the “unlimited” if it was a one time charge or is it a monthly charge and repeatedly they re assured us that it’s not monthly but rather a ONE TIME $30 charge good for 2 years. I tried so many times to ask for a manager call after finding out the truth about how it’s not a one time charge but rather a monthly charge. They kept saying I will be transferred and they kept me waiting for hours and when I ask for a call they say they cannot help me instead kept me on chat support for days looping and lying about the bundle discount and one time unlimited charge. And until today, I decided it’s enough. People have to know that they are scamming customers into “bundles” and “promotions” but when you ask for it, they will keep you for days waiting and now it’s been a month and still didn’t get what was promised to me. They are so good at scamming and lying to people preying on people with deceit!
  

  Cox Communications

  Date: 09/27/2024

  Dear Ma E******** M******,
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  Our Executive Escalation team member spoke with you regarding your Cox account on September 27, 2024, and have provided a resolution for the concerns brought up in your complaint.
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
  Best Regards,
  COX – West Region
  ----------------------------------------------------------------------------------------
  The Executive Escalations Team

• Review fromTamara P

  Date: 09/25/2024

  1 star
  Cox only cares about your money. And our area, we typically have on average three outages a week and they don’t want to discount your bill for it. They only want to sell you more expensive equipment saying that will help.
  

  Cox Communications

  Date: 09/27/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer.
  
  Karen S.
  Executive Resolutions
  Cox Communications