Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromJustin R
Date: 09/18/2024
1 starSo I spent 3 hours chatting in and providing information countering what you are stating on my account and was met with 3 agents that refused to escalate to a supervisor, refused to take into account the facts I shared over text (screenshots proving my data usage and explaination of no change in usage in my house, not to mention that somehow last month is the only month this has happened in 4 years) rather than take this into account I was told to upgrade to unlimited and that I was liable for the overage. So tell me how when I look at my account you say I have used 2000 gigs of service, but when I check all the systems in my home, I have less than 1100 gigs used. You are trying to convince me that I used 60 days worth or more of 24 hour streaming in 30 days? Not only is this logistically impossible, your agents cant even see that there is an obvious issue and escalate it properly. Im 4 years in this time around and the only reason is because other options are just as much of a headache. This company should be ashamed of is operations as are reflected in the rating of the company.
Cox Communications
Date: 09/26/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Jennifer D.
Executive Resolution Specialist
Cox Communications, Central RegionReview fromGary J
Date: 09/12/2024
1 starHorrible customer service!!! We could not get our Wifi to work so they send out a tech guy on our dime $75. When he arrived I asked him to remove his shoes and he refused. He then told me after looking at the system for 2 min he could not do anything and said my best bet was to go on Amazon and buy my own router.Review fromJennifer I
Date: 08/27/2024
1 starI have been with Cox for 27 years, having cable, internet, and phone service. Two weeks ago, I went into a Cox store because my bill had more than doubled. I was told the promotion I was on expired and they offered me another one that included mobile service. My bad, I fell for their lies...and they were lies. I was told I wouldn't be subject to a contract and could cancel anytime. Today, I reached out to Cox to get the travel plan added to my plan, as I will be out of the country for 2 weeks. I was told I could not get it because I only had the mobile service for 2 weeks. I have to have it for 30 days. Huh? I've been with them 27 years! When I asked what penalties I would face for dropping from Cox, I was told $500, because it was part of the promotion. So much for their "No contract" lie! I am stuck with them for another 2 years. Believe me, when this 2 years is up, I'm gone. And in the meantime, I'm going to scream it from the mountaintop to everyone I see and every message board I come across to "Stay away from Cox"!Cox Communications
Date: 08/30/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and have provided a successful alternative resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromHeidi G
Date: 08/27/2024
1 starContinually having cutting in and out issues for over a year. We have had technician out twice and the issue is still not resolved. If you can find Wi-Fi somewhere else don’t go with Cox!Review fromJanet M
Date: 08/26/2024
1 starI have had issues with my wifi box I pay 155 a month for 4 years plus and for 3 months I've had nothing but issues. I call and it takes 1 hour for the tech to walk me thru setting up every TV. After 3 times getting error notice I have had to call and spend an hour every time. Now I ask for new wifi box and they schedule a tech to come out between 8 and 10. They said he will text me before arrival. No text he just shows up at 11 and then switches box out and leaves. Now none of my tvs work and other issues. I call vox again. Now I have spent at least 30 hours in 60 days on the phone with cox. Only to get I'm sorry. I pay 155 a month for refurbished goods that don't work right. I called cox again to tell them he left without setting the tvs up. They say he will be back at 2pm. 2pm comes no call no text no tech. I then call and am on the phone another hour to find out what's going on. This company HAS THR WORST SERVICE AND LIES ABOUT EVERYTHING. No tech arrived and it's 3pm now and they say he's 10 min away. I know they are lying again. If your thinking of Cox I would look else where honestly.Cox Communications
Date: 08/29/2024
Dear Janet
M*****:
Cox
Communications (Cox) is in receipt of your complaint filed through the Better
Business Bureau. Let me begin by thanking you for allowing us the opportunity
to serve you. We thank you for bringing your concerns to our attention. Doing
so allows us to improve the quality of the service we provide to our customers.
Our Executive
Escalation team member reached out to you regarding your Cox account on August 29,
2024, and have provided a resolution for the concerns brought up in your
complaint.
If you have
any questions or concerns regarding your account, please contact our Customer
Service department at 1-800-234-3993.
Best Regards,
COX - West
----------------------------------------------------------------------------------------
The Executive Escalations TeamReview fromTim W
Date: 08/14/2024
1 starA storm came through and knocked down my cox line. I was without internet for 14 days, called 6 times, had 4 technician appointments canceled, and when they finally came out they made things worse with a horribly bad fix that not only didn't resolve my service, but also peeled back the shingles on my shed. Over-priced, not reliable, and the WORST customer service I've ever experienced.Cox Communications
Date: 08/22/2024
Cox is actively in communication with Mr. ______.. We apologize for any inconvenience. Thank you!Review fromDawn D
Date: 08/12/2024
1 starDue to a storm our line went down. Cox took no effort to call or communicate other than auto txt. When we got power back on I called to set up an appointment to have them fix it. 1st attempt they cancled, 2nd no call no show, 3rd also no call no show, schedule 4th attempt but not holding out much hope. Claimed I didn't set appointment on 2nd attempt also. Very unprofessional not calling or no showing.Review fromThomas D
Date: 08/07/2024
1 starCox cable is the worst most expensive service anyone can get, LOUSY rude customer service, cable TV down CONSTANTLY, can't get a Loser/employee on the line for nothing, worthless ripoff, lousy customer service, outrageous prices that they raise every other month, All weekend long infomercial bullshit on 95 % of the LOUSY channel lineup. Worst business in OmahaCox Communications
Date: 08/13/2024
Cox made attempts to reach Thomas D***** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. D***** wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
Cox CommunicationsReview fromSusan S
Date: 08/04/2024
5 starsCory, a technician that came to my home, did a great job of taking care of me and explaining things to me. Request him if you can!Cox Communications
Date: 08/05/2024
Thank you for taking the time to share your positive experience with our technician, Cory. We are delighted to hear that Cory did a great job taking care of you and explaining everything thoroughly. Your kind words mean a lot to us, and we will make sure to pass along your compliments to Cory.
If you need any further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and thank you for being a valued customer.Review fromCody M
Date: 08/03/2024
1 starYou don't get what you pay for, been with them for over 10 years. It has been a battle with them the whole time. Even the techs they sent out said there was a problem on their side, but it never was fixed (5+years). I pay for the 500 plan, I generally only get 150-200 max if I even get service at all. They say 'up to' a certain amount but there is no minimum. As for the outages, seems there's an outage every day even though they won't list it as an outage in your area. If they don't list it then they won't credit you for it. I'm not a big fan of satellite but since there's nobody else in the area it may be the only option.Cox Communications
Date: 08/16/2024
Dear BBB,
Cox Communications (“Cox”) responds to BBB review ID # 171603 filed with your office on August 3, 2024.
Cox apologizes to our customer for the internet issues described in his review.
A Cox Senior Customer Care Specialist reached our customer on August 5, 2024, in response to his review and arranged for a Senior Cox technician to visit his home to investigate his issue further. The technician replaced the exterior cable line that runs to the home. If our customer continues to experience service issues, then our field team would need to be provided access inside the home to investigate the issue further.
We provided our customer our direct contact information should he have additional questions or concerns regarding this matter.
Sincerely,
The Cox Senior Customer Care Team
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