Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 225 Customer Reviews
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Review fromYiran S
Date: 12/30/2024
1 starA piece of advice for you: Don't believe any promises of this company. At any time, you must ask the agent name, tittle and recording when communicating on the phone. Online communication should also take screenshots and keep the evidence. This is the conclusion I came to after three days of arguing with them. If something goes wrong, they won't do anything but apologize. If an apology is useful, the world will be peaceful long ago.
Cox Communications
Date: 01/06/2025
Dear Better Business Bureau:
Cox Communications (“Cox”) is responding to the review filed with your office on December 30, 2024, and assigned ID#******
We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
The Cox Executive Escalation Team has contacted our customer in response to their complaint. Our specialist dispatched a Sr. tech who determined drop work still needs to be completed for her services to be migrated to Fiber. We apologize for the delays in getting the work completed and have been advised this work should be completed by January 15. Our customer has been advised our team working to complete the drop work will be reaching out to her, it is imperative she respond when they reach out.
In the meantime, our Executive Escalation Specialist has applied adjustments to her account to reflect the change in internet pricing. Our specialist will also be monitoring the work order to ensure it is completed.
Should our customer have any follow up questions she can reach out to our team at the contact number provided to her.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that our customer has experienced.
Sincerely,
The Cox Executive Escalation TeamReview fromMaryAnne H
Date: 12/28/2024
1 starTerrible company, they sell you a plan for 24 months that is suppose to stay the same even if they raise prices then they have the audacity to tell you oh BTW we raised our rates so sad too bad, and their answer to lowering the cost is to try and sell you another service that has the most awful reviews!! Really. I am reporting them to the BBB and the Corporation Commission not that is matters, they have the money to pay them off. They are a greedy unethical company that only cares about themselves.Review fromAngie M
Date: 12/27/2024
1 starI’m trying to cancel my internet service and every time I call and tell them, they try to transfer my service. They do not understand that I do not need the service anymore. I tried chatting online and same thing. I will have to go in person to cancel. Frustrated with customer service.Review fromDavid N
Date: 12/24/2024
1 starMy God, I wanted a paper bill like we have gotten for years. But they switched it on us and there's no way to get it back. Direct TV here we come. Turning in Cox equipment 12/26. So help me God. Horrible service.Review fromEDUARDO L
Date: 12/23/2024
1 starTheir customer support is the worst I've ever dealt with. I've waited for at least an hour at one point for someone to reply through the chat, and just today, someone said they'd ask me a question and it took them over 20 minutes just to ask how many people were using my service. I was just looking to see if there were any discounts I could get for the unlimited option which is a ridiculous $50 before I switched to tmobile home internet, and in an hour, the furthest we got was Ken (that's what he said his name was) was basically trying to get me to get Cox mobile.Review fromJose M
Date: 12/20/2024
1 starCox is offers worst cable service. $145.00 a month for service. They free movie’s that in it self is not true. The Poor people in the Philippines get paid $4.00 an hour working for Cox. I am stuck with because the Managment company will not change the system. Lilly management company, Gardena, California worst service.Cox Communications
Date: 12/31/2024
Dear Jose M*****,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you.
We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 800.234.3993.
Best Regards,
COX - California
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The Executive Escalations TeamReview fromMarlene C
Date: 12/19/2024
1 starBEWARE OF THIS COMPANY because your monthly bill will consistently go up(with no explanation), and your service will go down. I started with COX Cable when I moved to Omaha 4 years ago. My monthly bill then was less than $200, and now it’s $290. I just now called for an explanation for THIS month’s increase, and the man on the phone explained that I now pay $25/month for technician “protection.” What????? He explained that if I ever need a technician to come to my house, it would cost $100. I told him I’ve never had a technician come to my house because I always call when I have those issues, but DO THE MATH!!! ($300/year to save a “potential but VERY unlikely” $100) Take off that charge! He said he couldn’t, and when asked said no manager was around. So he said my service will stay the same. ????? For the record, I’m a retired teacher and rarely watch tv…only the news…so I only use the basic service.
My grandkids only watch YouTube, so I pay a LOT for just that basic service. Needless to say, I’m DEFINITELY looking into streaming.
Now…a big shout-out to Verizon! ???? I use my cell phone for everything and my service bill has stayed the same (under $100) for all 4 years I’ve been here. I’ve traveled around South America and Africa and never had any issues. Verizon is GREAT!Cox Communications
Date: 01/03/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and are working to provide a successful resolution. The customer has requested a call back on Monday.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Jennifer D.
Executive Resolution Specialist
Cox Communications, Central RegionReview fromKatherine H
Date: 12/17/2024
1 starThe absolute worst company that I have dealt with in all of my life.
First they charged me for premium channels a few years back when I did not ever agree to it. Then when I called to cancel service because I was moving out of state, they told my I didn't have to return the equipment because I purchased it. Then a week after I leave the state they send me an email saying to return the equipment or I will be charged.
Supervisor can't do anything, although I know they record the conversations.
They are scam artists.Cox Communications
Date: 12/19/2024
Dear Katherine,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on December 19, 2024, and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromYolanda A
Date: 12/10/2024
1 starCox is the absolute worst. Im literally on the phone with them right now waiting for a manager because i had an appt today between 5-7 and no one came. I call and they tell me they are still coming but dont know the time. I wake up at 3 in the morning!!!! I need a time or a reschedule that works for me but what do they do. First time the lady promised to call me back and never did. Second time the man hangs up on me because i didnt want to accept estimated time and wanted to reschedule and now i just wanted to speak to a manager and one wont pick up. This man who is currently helping me is being so kind and im very appreciative of him. His name is Zachary. Anyways besides for Zachary i really dislike cox. They just lie and take your money and never fix anything ever. I only have them because they are a monopoly where i am but now im looking into a portable wifi box or cellphone wifi or anything then this. I hate this. Paying over 100bucks for the crappiest service ever. I have nothing nice at all to say about this company. They dont care at all about their customers theres no way they can.Cox Communications
Date: 12/17/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reviewed the accounts and ensured the request to have a Cox service appointment was fulfilled on December 12th, 2024. A Senior Customer Care Specialist attempted to follow-up with you to confirm that the issue you reported experiencing was resolved but did not get a response when they called and emailed you.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer
Senior Customer Care Specialist
Executive Escalations Support TeamReview fromKate H
Date: 12/10/2024
1 starThis has to be the absolute worst customer service of any company I have ever dealt with. I have to contact them at least once a month because they always seem to get something wrong on my bill. WATCH CLOSELY because I promise they will try to scam you every month with hidden fees. This time they doubled my bill and charged me a late fee regardless of me sending them all of the payment information from my last several EARLY monthly payments. I have been talking to customer service for over an hour and still have no resolution. They even had the audacity to send me a sales pitch for adding a new cell phone to my plan right in the middle of our conversation. Worst of the worst! I wish I had some other option for internet in my area because I would be dropping them SO fast!
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