Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 225 Customer Reviews
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Review fromGage C
Date: 01/27/2025
1 starAbsolutely atrocious predatory company. I truly believe they are so intentionally awful in every single aspect of their business that it must be by design. I speak with hundreds of people every day for a living. Ask any customer and see if you can find one that DOESN’T have abhorrent mentions of their business malpractice and incessant extortion.
Cox Communications
Date: 01/28/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Review fromJosh L
Date: 01/25/2025
1 starThe service in my area has been down for planned maintenance since Thursday afternoon, 23 Jan 25. I have contacted tech support to find out when service is expected to be restored and i get the same copout answer that no ETA for restoration and to use a cox hotspot. Since I do not receive reliable cellular data service in my building the hotspot is not an option. So your tech support is absolutely useless and pointless.
Base on your tech support being completely clueless, i truly suspect they have no idea why my service is down and its not for planned maintenance.
I am about to cancel my internet and go back to having no internet in my apartment.Cox Communications
Date: 02/04/2025
Dear BBB,
Cox Communications responds to BBB review ID # 182138 filed with your office on January 25, 2025.
Cox apologizes to our customer for their recent experiences. A Cox Senior Customer Care Specialist attempted to contact our customer in response to their review. Unfortunately, they were unsuccessful in reaching our customer.
If our customer would like to speak with us regarding their concern, we ask that they reach out to our Senior Customer Care Team directly at the phone number or email address provided to them via email.
Sincerely,
The Cox Senior Customer Care TeamReview fromCharles M
Date: 01/23/2025
1 starThey are unscrupulous liars. Had a family with cancer mive in so I had to consolidate bills and look for savings. Cox promised a rate of 170.58 for 1 year. 4 months later my bill was 192.77. They gave me a months credit! After 25 years as a customer this poor school teacher is done with Cox. The are liars! Don't believe anything they say, email or write.Review fromMartha C
Date: 01/22/2025
1 starI have been experiencing difficulties utilizing Cox internet on my cellphone, and despite multiple interactions with technical support, the issues persist. I am required to restart my cellphone and reconnect to the internet repeatedly. As a customer of Cox Communications for over 20 years at this residence, I am extremely disappointed with their expensive plans. My current package includes internet and home phone services, which I do not utilize extensively, and has increased from $51.00 to $106.39 per month without prior consultation regarding my desired megabits. Upon contacting Cox to inquire about more affordable alternatives, I was informed by a Spanish-speaking representative that no options were available. When I requested the removal of my home phone service, she stated that my monthly payment would remain unchanged due to the bundled package. I asked to speak with a supervisor, but was told that none was available in that department. I found the representative's consistent negativity to be frustrating. As I am on a fixed income, it is essential for me to monitor my household expenses closely. I am extremely dissatisfied with Cox's customer service and intend to report them to the Better Business Bureau and the Corporation Commission.Review fromMari K
Date: 01/21/2025
1 starCox is terrible. We moved to an area that they are one of the only providers for internet. We get service started and immediately are met with disruptions weekly at midnight every week. We finally get to the point of seriously complaining because why are we paying 150 bucks a month for something that’s not working. So we call customer service and they tell us that we will have to pay 75 dollars for someone to come look at the router!!! They are overpriced and the service sucks. Would not recommend.Cox Communications
Date: 01/22/2025
Thank you for contacting Cox Communications. We would be happy to assist you, but we need some more information in order to locate your account. Can you please provide some specific account information, such as: full account name, address including city and state, the 16-digit account number, or the phone number associated with your account?
We look forward to hearing from you. Thank you for choosing Cox Communications.
Sincerely,
Executive Escalations TeamReview fromBill M
Date: 01/16/2025
2 starsCox is terrible. There are frequent outages and customer service is difficult to contact.
Outages are becoming more frequent…several a week. The one thing you can count on from cox is difficulty getting satisfaction.Cox Communications
Date: 01/27/2025
Dear Bill M*****,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on January 22, and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromGarrett G
Date: 01/09/2025
1 starThey make it so difficult to move service. I tried setting up my move as soon as I got a lease and cannot come service my new address until almost week later! The rep was very rude and didn’t even try to help me just said “you’ll have to make preparations for your personal situation” after I told him I work from home and will need service that day.Cox Communications
Date: 01/21/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and have provided a successful resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Jeff
Executive Resolution Specialist
Cox Communications, West RegionReview fromBrett N
Date: 01/08/2025
1 starCox customers reps tell you one thing and the others tell you something else and they re not reliable at doin the job and they need to stop lying to their loyal customers that will be looking for overall bettrt services and more trustworthy!Review fromChristi R
Date: 12/30/2024
1 starCox is the absolute worst. I went to the grocery store, upon my return home there were two technicians working on the side of my house, of which I had no previous knowledge of them coming. I asked what they were doing, the mumbled something about the previous technician not leaving enough cable for them to work with and said they'd be back tomorrow. Twenty minutes after they left my service went out. Called customer service the foreigner wasn’t much help at all. Moral of the story….no damn internet service, my service was fine before they invited their unsolicited service call. I know they won’t credit my account for missed services. Thinking about going to the other rip off company.Review fromSheri J
Date: 12/30/2024
1 starHorrible customer service and for a long time we had no other options. We have slowly cancelled each service (cable, internet security) as another option has become available. The most recent issue is when we terminated internet but retained the security, we were not informed the security would not operate without the internet router. So we effectively paid an additional 2 and a half weeks until we were told security and internet needed to operate jointly. So done with this companyCox Communications
Date: 01/03/2025
Dear Sheri J*****,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 800.234.3993.
Best Regards,
COX - California
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The Executive Escalations Team
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