Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  4849 N 72nd St STE 101 Omaha, NE 68134-2304

  
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  Cox Communications

  7640 Towne Center Pkwy STE 1 Papillion, NE 68046-2138

  
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  Cox Communications

  205 N 80th St STE 111 Omaha, NE 68114-3622

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  

Review Details

• Review fromJoe T

  Date: 01/05/2023

  1 star
  There is a reason that a ton of reviews posted here are 1 star. Cox is one of the worst companies out there. They charge $100 / month for one of their top tier packages and it's average at best. I left in January in of 2021, paid my final bill and never received additional correspondence after that. Jump to a year and a half later and I have a $50 collection that has been affecting my credit score. I called customer service multiple times and requested supervisors, never got one. I gave up at that point and then received another letter from a collection agency. Called Cox again, they stated I called and spoke with a supervisor, which isn't true. I never got through to one or had one call me back. The employee noted my account incorrectly. They cannot fully explain why I owe this and are not at willing to help me out in anyway, they simply just want me to give them the money without reason. For the sake of my credit score I plan to pay it, but I will be telling everyone I know to go with the local competitor (they are so much better in every single way.) Oh, and literally everyone in my family has left Cox over the last few years due to poor experiences with them. If you want bad service for an unreasonable price, then Cox may be for you.

• Review fromRyan F

  Date: 01/03/2023

  1 star
  CUSTOMERS, PLEASE TAKE THIS REVIEW SERIOUSLY!! Cox gave me the worst customer service experience I have ever had! THEY WILL TAKE YOUR MONEY FROM YOU!! When I first set up my internet, the cox rep came out to my home and tried to make me feel guilty for getting the basic package and told me that it will be slow and would not be worth my while. He was very unprofessional. When I was about to move to another state, I had no choice but to stop my service with Cox because me new apartment already had its own wifi. When I called Cox to stop my service with them, the rep told me I DID NOT HAVE TO RETURN THE EQUIPMENT AND SAID I COULD THROW IT AWAY. Later on, I got a bill saying I had to return the equipment or pay the bill. When I called Cox to tell them what their OWN EMPLOYEE told me about not having to return the equipment, they told me I still had to pay the bill because it was my own responsibility. They provided no valid proof or reason as to why I had to pay the bill. I recommend no one uses COX because they will find ways to take your money. We live in an unfair world and Cox is contributing to that. Stay away from them. I'm not surprised by the other bad reviews I'm reading that Cox is getting.

• Review fromAshley T

  Date: 01/02/2023

  1 star
  Cox internet used to be decent but they have seriously declined in their internet reliability. I pay $135 for internet a month and it's is very dependable about having "storm related damage in my area" according to the recording it gives you based on phone number. The best part is we haven't had any storms in a while. It's a bogus sad excuse. Then as you stay on the line to talk to someone it keeps giving you the recorded response that the customer services reps cannot do anything to improve the situation and keeps cycling that response. Well maybe talking to one of them could lead you to the truth about why their service is a total flop but then again that is likely much too high of an expectation. Either way, the minute anyone else decides to put internet into our neighbor at high speeds I will switch. My son begs me to switch but right now all the other services are super low speed in our areas. I don't know which is worse, low speeds all the time or high speeds that drop often. I do not recommend using cox if you want to live in this era where half of your stuff is dependent on internet. It's a real bummer when imaginary storms take out your internet so often.

• Review fromShawn H

  Date: 12/08/2022

  1 star
  Worst service ever! If there was a negative star I would have chosen that instead. The "Online Chat" couldn't help, scheduled tech without asking when I was available. Told them to change it, checked online and the appointment wasn't changed so I changed it myself. Called after getting two text messages, one with the correct time and the second 2 hours later with the wrong time. Was told that the desired time was indeed what was scheduled. Took time off of work, went home, timeframe came and went with no service tech. Called and was told that the appointment was cancelled but they could not tell me who cancelled or when. Glad I lost time at work to get NOTHING FIXED!!!!! If you have another option I would suggest going that route, for what Cox charges you'd think they could at least schedule an appointment correctly and show up!
  

  Cox Communications

  Date: 12/13/2022

  Cox made attempts to reach Shawn ***** in receipt of him complaint; however, we did not have the opportunity to speak with them. Should he wish to discuss this matter further, they can reach a Cox representative by calling ************.