Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromKelsie N
Date: 06/17/2024
1 starLiterally the worst customer service I’ve ever experienced. If they weren’t the only option for service I would never use them again.
Cox Communications
Date: 06/18/2024
Dear Kelsie N*******,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on June 18, 2024
and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromDAVID B
Date: 06/16/2024
1 starI have been a customer of Comcast and AT&T for home internet for many years. I left Comcast and for years have been good with the cost/service with AT&T. I am going to be away from my home for months and wanted to learn more about Cox Communications. I spoke with a technical representative asking for options to connect to their green box at the edge of the street. She immediately turned my information over to sales that pushed $1800 cost for equipment. Family and friends had warned me not to talk with Cox and now Cox has another person warning folks away from them. I was clear that my interest was sincere, that I had some understanding of computer networking, but that I was just starting to collect information. If I could give them zero stars I would.Review fromDan W
Date: 06/14/2024
1 starI called today to deal with low up speed and down speed issues with my Internet. After going through all the troubleshooting steps it turns out Cox was down throttling my service after reviewing some guidelines. They said it was reinstated that lasted about four hours and now the alleged 500 MB up speed I should have is, less than 5 MB. Their customer service may be good but their promises and actual service suck.
PS after the initial customer support message, the agent then tried to upsell me on faster service and a new modem. I said they have to be out of their f***ing mind because I’m not even getting the speed I’m paying for why would I pay for more they countered This was a one time offer, I told him to stick it up their ***.Cox Communications
Date: 06/18/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. We have sent our Customer a direct email to resolve any on going issues.
Thank you for your time and consideration.Review fromLukas B
Date: 06/13/2024
1 starI just spent 2 hours on chats (because apparently calling in just ends up in a cycle with the bot or excessive hold times). Services down about 20% of the current billing cycle (so far), but they will only give $8 in credit (10%) saying "that's all we can do". While talking with one employee who was being excessively rude, I asked to speak to a supervisor. He said he would transfer me, then just completely left the chat without doing so, requiring me to start another conversation with them to then actually talk to someone who could assist (who, in all actuality, could not or would not assist). If anyone is able to provide alternatives to this company for internet services, that would be greatly appreciated.Cox Communications
Date: 06/19/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Jennifer D.
Executive Resolution Specialist
Cox Communications, Central Region
Review fromJoe B
Date: 06/05/2024
1 starEverytime we need a locate, every other company gets it done but guess what? Every single fucking time cox is the missing locate. Not to mention once they do come to locate, its never accurate and we end up hitting their lines. Then when our customer needs it fixed, it takes about a week for cox to get out to fix it. Figure it out!Cox Communications
Date: 06/06/2024
Thank you for the feedback, we will pass this along.Review fromSean B
Date: 06/05/2024
1 starThis is by far the worst internet and customer service experience I've ever had. Unfortunately, I'm stuck using them as I have no other choice at the moment. Not only is this service expensive, but it's also incredibly unreliable.
We've experienced multiple consecutive days without internet due to their daily "maintenance" activities. It's gotten to the point where our internet goes out every single day, leaving us helpless. Since we work from home and heavily rely on our internet, this has caused us to miss work on several occasions. Despite the days of work missed due to THEIR network issues, Cox has not even offered a discount.
If possible, I highly recommend avoiding them and opting for a different provider. Unless you enjoy dealing with terribly unreliable internet that goes down at least once a week for "maintenance," this is not the company for you.Review fromColeen D
Date: 06/02/2024
1 starUnable to cancel online. Unable to cancel by phone unless I call during normal business hours. The proposed FTC rule to require cancellation online and have it be just as easy as sign-up will be a welcome relief for dealing with companies that make cancelling difficult. If I need to consider a new ISP in the future, it will not be with a company that makes it difficult to cancel, so Cox will not be a consideration for future service - after I finally manage to cancel my service.Cox Communications
Date: 06/06/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Jennifer D.
Executive Resolution Specialist
Cox Communications, Central RegionReview fromMelissa U
Date: 05/30/2024
1 starMy mother passed away in March. Within 5 days, I had contacted Cox to let them know about her death and returned the equipment as instructed. Her account was given a small credit for her overpayment.
Two months later, a bill came to her address for $30. I called Cox to straighten this out. They apologized and said it would be taken care of. One month later, another bill came, this time with an additional $50 charge for a 'returned payment fee'.
Even though Cox was aware of my mom's death, when I called about this $80 bill, the agent asked if my mom was available to verify that I could I speak to the Cox agent about the account.
This company has incredibly poor and inefficient automated systems and does not know how to handle everyday occurrences, like their customers passing away. This experience has been absolutely terrible. And worse, when trying to reconcile this, the agents say they are unable to change the situation on the system side and everything is automated. Cox is making the decision to pursue a $30 charge on my mom's account even though she has passed away. It really is a terrible company.Cox Communications
Date: 06/04/2024
Dear Melissa U********,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
We have reached out to you to address your concerns, however, our attempts to reach you have
been unsuccessful. Once we are able to speak with you and verify your account, we can address
your concerns and provide a successful resolution.
If you have any questions or concerns regarding your account, please contact our Customer
Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromSelina G
Date: 05/25/2024
1 starCox has charged my credit card two years later saying I owe them money! they charged my card without my permission . I don’t owe them any money! They threaten me that they’re going to ruin my credit and they will never leave me alone! I’ve called them and told them to stop doing this because they actually owe me money! They are nothing but a bunch of crooks!Cox Communications
Date: 05/30/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and are working to provide a successful resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Karen S.
Executive Resolutions
Cox CommunicationsReview fromEdward S
Date: 05/24/2024
2 starsFor whatever reason, we lost all our Cox services (cable, internet and phone) earlier this morning just as we were having severe storms. Someone told me it was for maintenance. Seems Cox is unable or unwilling to delay or postpone maintenance in situations where their customers rely on these services. May be time for a new internet company.Cox Communications
Date: 05/29/2024
We appreciate the opportunity to assist our valued customer. We have contacted our customer and addressed his concern. We sincerely apologize to our customer for any inconvenience. Thank you!
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