Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 225 Customer Reviews
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Review fromChristina P
Date: 09/29/2023
1 starThis company is stating I owe a bill for June 2023 but I called and cancelled services in may 2023 ! I wasn’t able to drop equipment off until July because of a crisis I am in and they have zero sympathy. The fact I didn’t use service should be enough reason for me not to owe also the recorded phone call in may with them stating I’ll owe nothing ! They shouldn’t be able to do this to people! Awful to think they try this on a single mother of 3.
Cox Communications
Date: 10/05/2023
Dear BBB,
Cox Communications (“Cox”) responds to BBB review ID # 141931 filed with your office on September 29, 2023.
Cox apologizes to our customer for the recent experiences she encountered when speaking with our representatives. A Cox Senior Customer Care Specialist reached our customer on October 3, 2023, in response to her complaint and to review her billing concern with her.
We provided our customer our direct contact information should she have additional questions or concerns regarding this matter.
Sincerely,
The Cox Sr. Customer Care TeamReview fromCourtney D
Date: 09/12/2023
1 starThey are awful!!!! I have called customer service at least 4 times! I had to go to the corporate office and still only got a “ticket” put in. They have been digging in the neighborhood for the last month for fiber optics and first off they left my gate open twice and i have dogs, secondly they cut my line and it took two technicians and two weeks of no internet to figure it out but the worst thing of all is the huge tarp that is piled high with the dirt they dug from my backyard and left it in the middle of yard over two weeks ago and i have asked repeatedly for it to be cleaned up and they keep saying they will put in an order and I’ve heard nothing! This is so unprofessional and beyond ridiculous at this point!! I have a picture but can’t upload one here. Will be changing service ASAP!!!Cox Communications
Date: 10/05/2023
We would first like to apologize to our customer for the negative experience that she has encountered, and for any inconvenience that she has experienced as a result. A Cox Executive Customer Resolution Specialist reviewed our customer's Cox account and attempted to contact our customer to verify we have completed the necessary work to our customer's satisfaction. The account records show we have completed our customer's request. If further assistance is needed, please call our customer service department at (918) 806-6000, and we will be happy to assist you. We would like to thank our customer for being a valued Cox subscriber. We would also like to thank the BBB for affording us the opportunity to respond to our customer’s complaint. Respectfully submitted, Cox Executive Escalations.Review fromMark B
Date: 09/05/2023
1 starInternet service dropping in and out and my modem was logging many errors. Called Cox and they saw the errors also but working it out remotely failed to solve. They sent a tech saying if the problem was on their end, service call would be free. Tech found that new transmission standards from the central service location deemed a cox installed splitter no longer relevent so he removed it. Problem solved. He said this is now a common problem and Cox eventually will be calling customers that have these splitters installed. Oddly, another tech came unannounced a day or two later (we could hear him drilling an exterior wall) and when confronted, said it was a "quality check". The check required drilling? Regardless, a $75 charge appeared on my bill and Cox refused to reimburse me. They are dishonest and play this game often hoping the customer won't notice the charge.Cox Communications
Date: 09/07/2023
We want to thank Mark B***** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Mr. B***** and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you.
Cox CommunicationsReview fromGema B
Date: 09/05/2023
1 starThey deserve a 0 star! Their customer service is below par. It took me over a week to cancel my service, every time I’d call, after going through a ton of steps to get to the person I needed to get to, we couldn’t finish the call, I’d get hung up on. I don’t have the time to keep calling them back. More than a week later I was able to sit on the phone for about half an hour to FINALLY get my service canceled, and of course they wouldn’t back date it to when I initially called to cancel, go figure.Review fromBrandon W
Date: 09/05/2023
1 starWorst business I've ever used, and the worst part is they monopolize the whole area and I can only use their services for Internet. They force charges on you and make you pay them or else they will not restore services. They don't care about you or anything else but money. Cox needs to be sued for all of the thievery they've committed.Review fromNathan G
Date: 08/26/2023
1 starAbsolutely terrible servicer, I've been a customer for 5 years now and had good service maybe a total of 30% of the time in those 5 years. Countless techs have been to my house, swapped out numerous pieces of equipment over the years. I pay for a service i expect to get it. 3 outages in 2 days and not one time has it been fixed. I'm going to explore other ISP, sick and tired of paying for mediocre service!Review fromMax M
Date: 08/18/2023
1 starI would like to see records for last 5 months,I think there is an error on my account.I had prior account that has been closed for 5mouths or more,this is the first I have heard.an not in the mail, received in a text.for the time.i would appreciate feedback back".thank you!Cox Communications
Date: 08/22/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Karen S.
Executive Resolutions
Cox Communications, West RegionReview fromAranda F
Date: 07/27/2023
1 starI love how they keep raising my bill but I consistently (weekly) lose my internet connection or have no wi-fi. $116/month to not be able to use it WHAT A JOKE!!! I've called and complained so many times, but they don't care. That's the problem with a business that doesn't have a lot of competition.... they treat their customers like c***.Cox Communications
Date: 08/01/2023
We want to thank Ms. F***** for taking the time to file her concern. In receipt of this complaint, Cox attempted to speak with Ms. F***** but we were not able to reach them. If Ms. Fuller wishes to discuss this matter further, they can reach out at the contact information provided. Thank you. Cox CommunicationsReview fromLanundra H
Date: 07/12/2023
1 starThey transferred you knowing the next person can’t help you. Don’t bother wasting your time callingCox Communications
Date: 07/20/2023
We want to thank Lanundra H***** for taking the time to file her concern. In receipt of this complaint, Cox attempted to speak with Ms. H***** but we were not able to reach them. If Ms. H***** wishes to discuss this matter further, they can reach out at the contact information provided. Thank you.
Cox CommunicationsReview fromBrittney V
Date: 05/18/2023
1 starInternet shut itself off last night and neighbors suck off mine for free.
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