Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  
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  Cox Communications

  3808 Metro Drive Ste 100 Council Bluffs, IA 51501

  
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  Cox Communications

  11505 W. Dodge Road Omaha, NE 68154

  

Review Details

• Review fromNancy C

  Date: 02/12/2024

  1 star
  OMG! Living an Actual Nightmare!! My HOME Completely Burned Down. Cox has been Horrifying. They are billing me $740.00 for my burned equipment that I can not return. They have called me over 20 times wanting their equipment, threatened to come to the house, asked why I was being so defiante. No One has an answer or compassion. They even threaten to come to the house.....had I not been crying I would of invited them to meet the fire disaster gentleman and maybe they could of found the ash!
  For as much as we pay they should have insurance that covers natural disasters.
  Then when you try to resolve the issue, 2 times now. You are transferred multiple times, and no answers.
  It was recommended I turn it into my claim into my insurance, who are they kidding.....insurance is just as bad.
  RUN!
  

  Cox Communications

  Date: 02/14/2024

  Dear Ms. C***,
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for ***owing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so ***ows us to improve the quality of the
  service we provide to our customers.
  Our Executive Escalation team member spoke with you regarding your Cox account on February 14, 2024, and have provided a resolution for the concerns brought up in your complaint.
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
  Best Regards, 
   
  COX – West Region
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

• Review fromSally W

  Date: 02/06/2024

  1 star
  Terrible customer service. I was outright lied to when I called to order internet service. When I called to order it (which I didn't even want, it was for someone living in my house) I asked at least 5 times if there were any kind of installation charges and was told no. Only the monthly fee.
  I was charged an extra $100 install fee on my first bill and was told after several phone calls (twice the call was "dropped") there was nothing they could do. Terribly dishonest people. Figures.
  

  Cox Communications

  Date: 02/07/2024

  We want to thank Sally Wright for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. Wright and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you.
  
  Cox Communications
  

• Review fromGavin H

  Date: 01/24/2024

  1 star
  Absolute bottom feeders. Will give you a price and then when the bill comes its twice as much. Add options that i never agreed to. I would absolutely not use them if i had any other options. I feel for all the elderly people im sure this company preys on.
  This company is so dishonest its gross.
  

  Cox Communications

  Date: 01/30/2024

  We want to thank the customer for taking the time to file his concern. In receipt of this complaint, Cox spoke with the customer on January 29, 2024. After review of the Cox records on file with the customer we see that he transferred service to his current location and was expecting pricing as a new customer. We believe the delay in activating the service and the original order was not communicated properly. Additional features added without his permission were removed on January 17, 2024. We sincerely apologize for any inconvenience caused.
  Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist at the phone number provided to them (via voicemail).
  Thank you.
  
  Cox Communications
  

• Review fromTaylor E

  Date: 01/18/2024

  1 star
  Service more spotty than a Dalmatians behind. Almost daily service interuptions lasting hours at a time. If you work from home absolutely do not get COX. You will loose your job. That's what happened to me.

• Review fromJerry B

  Date: 01/13/2024

  1 star
  We unfortunately are under contract with COX Business and have to wait it out. But we have experienced the worst reliability with the 5G internet continually going out over the last TWO years! And the price just keeps going up. We have had techs come out (which I have had good interactions with) about every couple months to replace faulty equipment. It has been detrimental to running a business smoothly and providing a seamless shopping experience for our customers. When the wifi is unreliable, ( and I am not talking about speed) I am saying that the 5G will shut off, and we can not connect our POS system to it. It is like a switch is being turned off and on in the router or whatever it is. This is so frustrating due to no other providers are available in my area for business bundles. It is a monopoly and is very discouraging and frustrating. I need the service to run my business, but it is costing me more than headaches having to wait for a tech to come out at their earliest convenience which in this case is FOUR DAYS FROM NOW. we currently pay just under 400 a month for a business bundle, phone, internet, security for a 2400 SF store with no public WI-FI. we dont change what we connect to it, it will just randomly stop working. They say because the 2G still works that we should be ok. But the POS we use requires a 5G connection for CC processing and connection to our ipad terminals. So their back up system is no good either because it uses a cell backup and our ipads cannot connect to that system and run our POS software. I wish they would at least offer some type of restitution to the situation more than simply not charging us everytime they have to replace their equipment. Nothing has been offered to us other than " well we can upgrade your speed for only $70.00 more a month". COX is the devil you cant operate with, and you cant without. Hopefully they make it out on tuesday (today is saturday) so we can get our internet back up, and not lose mo
  

  Cox Communications

  Date: 01/19/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. However, on January 13, we were able to send out a technician that spoke to the customer and troubleshot onsite to verify services were now operating as intended. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Gabe D.
  Executive Resolution Specialist
  Cox Communications, Northeast Region
  

• Review fromAhsh C

  Date: 01/13/2024

  1 star
  They are absolutely the worse phone service i ever had, i bought a iPhone 15 plus brand new ,and paid for it out right. They had problems setting it up, so for about a week i couldn’t use my phone. Fast forward to one month, i am moving at this point i have cox internet and mobile. I contact them to get my internet shut off, i literally have the transcripts in my email, the men who did it ended up canceling my entire service. So i have no phone, now. Because the phone is new i have to have service with them for at least 2 months before it can be unlocked to use with other carriers
  So i have a brand new phone only locked to cox services that i can’t use because their worker made a mistake and deleted my whole account. I have even lost my number because of them they are the absolute worst they can’t give me my number back can’t unlock my phone so i can use another carrier they can’t just use my old address to get it turned on.
  

  Cox Communications

  Date: 01/22/2024

  Dear Ahsh C*******,
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  We have reached out to you to address your concerns, however, our attempts to reach you have
  been unsuccessful. Once we are able to speak with you and verify your account, we can address
  your concerns and provide a successful resolution.
  If you have any questions or concerns regarding your account, please contact our Customer
  Service department at 1-800-234-3993.
  Best Regards, 
   
  COX – West Region
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

• Review fromChris S

  Date: 01/11/2024

  1 star
  I have been a Cox customer, and former employee, for over 20 years. Cox more or less has a monopoly on internet service in Omaha as Cox offers the best speeds in the majority of areas. They opted to start charging for "data overages" a few years ago - during COVID, when people were working from home and kids had remote school.
  Cox offers up to 1.25 TB of data a month. if you have a family of four and utilize streaming services or have kids that play video games, you will likely go over this data cap regularly. You can add unlimited data for $50 or pay $10 for every 50GB you go over - up to a $100 charge. The thing is, data caps have been shown to be unnecessary. The idea that high data use puts a strain on an ISP's network has been debunked multiple times over. Data caps, overage charges and the unlimited data add-ons are 100% a cash grab for ISPs.
  If you're looking for internet service in Omaha, check CenturyLink fiber and Verizon 5G home internet first. Both get better speeds than Cox and offer unlimited data but are only available in limited areas. I will jump ship the moment something else becomes available in my neighborhood.
  

  Cox Communications

  Date: 01/16/2024

  We want to thank Chris S******** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Mr. S******** regarding their concerns. Cox advised Mr. S******** of the current data usage policy which can be found at https://www.cox.com/residential/internet/learn/data-usage.html.
  While there may be a perception that Cox holds a monopoly in the Omaha area, in reality we do not have an exclusive agreement to prevent other cable and Internet providers from entering the market and offering their services. The decision for another provider to enter the market (or not) and extend their services to any home is that provider’s sole and exclusive discretion and completely outside our control.
  Thank you.
  Cox Communications

  Chris S

  Date: 02/12/2024

  Notice how the primary point of the response here is about my comment that Cox "more or less" has a monopoly in Omaha. Nowhere does it address the actual issue of my review - outdated data policies that they use to charge customers exorbitant fees under the false claim that excessive data use may "negatively impact network performance for ... other customers". Perhaps this is Cox's way of addressing financial losses due to customers who have disconnected cable services to go with streaming services? If Cox is going to continue with this antiquated policy, perhaps it would be best to adjust the extra fees so that they do not exceed the cost of the unlimited data plan, which is $50. Or they could just get with the times and realize that data caps are a thing of the past and provide service options that better align with today's standard internet usage.
  
  Oh, and thank you, BBB, for censoring my name which Cox figured was okay to include in their response.

• Review fromSteven R

  Date: 01/05/2024

  1 star
  I think that this company will hopefully be out of business as the folks that don't have the expertise to stream at this point age out! My 78 year old mother has been on Cox for years and they had the gall to jack her bill up to $300.00+ dollars per month! She called and I have called (listed on her account) to only find myself transferred to Guatemala to speak with someone that can hardly speak English! My mother told me that is why she called me because she couldn't understand the person. I call with the same outcome and made no progress! It appears that my only option will be to cancel her services and find other options! Terrible customer service and there should be laws against US companies sending customer service centers to foreign countries! Anyone ever wonder why our identities get stolen all the time???? Because US companies setup shop on foreign soil and let them access our personal information! LOL! All so they can save a buck to put into another 0ne percenters pocket!! They are supposed to have a manager call me but I am betting that wont happen either!

• Review fromDenise H.

  Date: 12/16/2023

  1 star
  The worst. Do not pay their ridiculous prices. Worst customer service, worst company. They will bill you for services you did not sign up for so you have to call them? They know you are busy so they think you will pay whatever to get it overnight. They also take advantage of the elderly in this same way. Find another company.
  

  Cox Communications

  Date: 12/21/2023

  We want to thank the customer for taking the time to file her concern. In receipt of this complaint, Cox attempted to contact the customer several times without connecting via voice mail or email. After review of the Cox records on file the customer placed an online order October 27, 2023. The customer disputed knowledge of the installation charge and the amount was credited December 13, 2023. In the order the customer elected a self-installation. Cox’s system automatically charges for a technician on site if self-installation fails within a thirty (30) day period. The customer was also credited an additional courtesy credit which included an upgrade of service.
  
  We sincerely apologize for any inconvenience caused. Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist at the phone number provided to them (via voicemail).
  
  Thank you.
  
  Cox Communications
  

  Denise H.

  Date: 12/21/2023

  This is a LIE. First of all I was at work(12 hour nursing shift) so 2 calls within 2 hours is unacceptable for a response. God forbid I sl sleep and don't do the same as their "prompt" fail response. I did NOT elect for self installation. Their shit contour boxes wouldn't work! The tech told me a tech would be the only option. That gut spent 3 days doing his best with boxes that had to be factory reset. After that he realized (on his own, not help) it was the boxes wouldn't work with the cables routed throughout the house and instead needed to be wifi only. The additional "courtesy" credit" for the upgrade of service was billed to me, not a credit at all. "We are going to give you a courtesy credit to upgrade your services but this will cost you" is exactly what they do and you don't know you're being charged till your bill comes. These people lie like it's natural
  because it is! It's anything to cover themselves and not how you keep or deserve new or existing customers. The tech that spent 3 days at my residence told me I would not be charged for anything and when I called to dispute their charges and gave his name, the rep said "let me check the notes" yet 10 seconds later they took it off? There was no checking "notes" It's Cox's rip off way of thinking you won't check, won't dispute anything, period! I recently called to downgrade because I want lower bills. They HAD to send a new box and when I took back the other, my new box wouldn't work. Immediately I was told a tech would AGAIN have to come out? I asked for tech support via phone. Long story short, it magically was fixed BUT I get an immediate email stating my charges have gone up? Yes, again they failed and tried to charge me more for something completely out of my control. This is why you do not trust Cox or sign up for their ridiculous failure of a company. All they do is lie and rip you off, then lie again!!!

• Review fromGiselle R

  Date: 12/14/2023

  1 star
  DONT GET COX, they will scam you and make up charges even if you’ve never activated your services or use them. Military friends do not fall for their ACP scam it’s a contract and they don’t inform you of that. Customer service reps are illiterate and don’t help at all. just go anywhere but COX. Trust me.