Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromAlbert E
Date: 07/24/2024
1 starI recently moved into my new apartment, and went to a cox store to get the internet setup only to find out the address I'm at is fraud blocked due to the previous tenants, I asked if I could just transfer my internet to the new location because I already have a cox acc and wifi going but they told me that it wouldn't be possible still due to the fraud block. I go to their links they suggest for me to go to upload my lease agreement and ID and passport I sent to an employee of theirs and they're still asking me for more stuff such as Social Security card copy etc. It shouldnt be this difficult nor take this long just to either A) transfer my current internet to my new location which should have only taken a day max, or B) take two seconds to look at the lease agreement and ID and go oh what do you know he really IS a new tenant and done. It's been almost more than a week now. At this rate I'd suggest to anyone to just cancel your cox and switch providers if you're ever stuck dealing with this situation youd have a fast AND easier time than going through their process, which is what I'll most likely be doing at this point in time. I've had good experiences with them before nothing majorly negative almost always positive view of them, but this just leaves a sour taste and has made me questioning my opinion of them.
Cox Communications
Date: 08/06/2024
Dear Alberto E******
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
We have reached out to you to address your concerns, however, our attempts to reach you have
been unsuccessful. Once we are able to speak with you and verify your account, we can address
your concerns and provide a successful resolution.
If you have any questions or concerns regarding your account, please contact our Customer
Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromJ. G
Date: 07/24/2024
1 starThe worst. I've had Cox for several years, due to their being very little choice of providers and I absolutely dread having to work with them for anything. My bad experiences are too long to list.
In the latest episode, my home and neighborhood were completely destroyed by a tornado and all other utility companies immediately shut off service, stopped billing, and were great to work with. I asked a Cox representative and they said not to worry because there was no power to that whole section of neighborhood and Cox was aware of the incident. HAHA! They billed me full price for the 2 months that there was zero power to the lot, and then billed me full price to replace the router when I finally got into a new home. When other businesses were offering support and discounts, these sharks billed me over $600 for the event. They were the only people who had zero concern for their affected customers. I am not remotely surprised. If you have a choice, pick someone else.Cox Communications
Date: 07/25/2024
We want to thank Jane Gordon for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. Gordon, and we believe she is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you.
Cox CommunicationsReview fromKim M
Date: 07/24/2024
1 starWe live in Arkansas where tornadoes hit Memorial weekend. We lost our home and everything in it! Cox charged us for the modem cause we didn’t return it!! Told us to file as a loss on insurance! WHAT! I’m sorry we have more to worry about then there modem! Calling AT&T, done with cox ! I guess they the money more than there long time customers.Cox Communications
Date: 07/26/2024
We would first like to apologize to our customer for the negative experience that she has encountered, and for any inconvenience that she has experienced as a result. A Cox Executive Customer Resolution Specialist has contacted the customer directly to address her concerns and are working to provide a successful resolution. We appreciate our customer's patience while we work to resolve this matter and we thank the BBB for the opportunity to address this issue.Review fromPatricia D
Date: 07/23/2024
1 starI got Cox on June 6th 2024 I agree to certain package and then when I got my second month's bill it went up then I had to change it back to lower but the email I got saying what I was supposed to be charged they couldn't given me back and I don't understand why the representative that gave me my service he blocked my number won't answer my messages or calls and they still can't help me to get my package to what it was when I first signed up and I didn't even have it for 6 months yet and it's crazy the price of their charging you but nobody can help you when you call but you post a guarantee the prices that you are told by the worker and email they send you and it's crazy just a rip off I had to lower my gigabyte from 1,000 to 500 just to save on my Wi-Fi because what I signed up for was supposed to be $40 a month for 2 years now It was only $40for the first month and after that $80 every month That's not what my contract says but I won't be with them too much longerCox Communications
Date: 07/26/2024
Dear BBB,
Cox Communications is responding to the complaint filed with your office on July 23, 2024, with the assigned BBB*Complaint # 170845
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
An Executive Customer Resolution Specialist contacted our customer on July 26, 2024, in response to their concerns. They have provided a satisfactory resolution and an understanding of the terms and conditions.
Should the customer have any further questions or concerns about this issue, they have the Specialists direct contact number.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Sincerely,
Cox Senior Customer Care TeamReview fromHenry F
Date: 07/23/2024
1 starCox needs to hire American people who can help the clients with technical and billing issues every time I talk to someone from cox mfkrs sound like scam likely calls from India. I moved my service to my new house and they forgot to transfer my promotion to my account and now they’re charging me moreCox Communications
Date: 07/25/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and have provided a successful resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Karen S.
Executive Resolutions
Cox CommunicationsReview fromClay B
Date: 07/10/2024
1 starWell let’s see here we had this less than a month. It had communication and then no communication. Now we had to add care package onto our subscription and or pay 100 straight up for a tech to come out. It seems like a ploy to pay a higher rate. Honestly if I could result to a hamster running my WiFi it could be a better choice. Customer service was helpful. This is why cox will be nothing but a subpar internet company ran by smooth brain operators and I would like to thank the BBB for opportunity to drag this company through the dirt and if have other options just go with the other trust me you you’ll thank me later and cox no need to respond we have a technician on the wayCox Communications
Date: 07/12/2024
Cox made attempts to reach Clay Bellz in receipt of their complaint; however, we did not have the opportunity to speak with them. Should Mr. Bellz wish to discuss this matter further, they can reach a Cox representative the contact information provided.
Cox CommunicationsReview fromJustin R
Date: 07/10/2024
1 starWe are in Arkansas where there was a tornado. We cancelled as no service from storms. They want to charge us for early termination fee. we got told they will waive the fee. Now its been 3 months and i am still dealing with them, They will not give me names saying its for their protection. I suppose to get a call back from the manager department. Still nothing 3 months. They told em they would not send to collections while we are discussing the bill. They then sent it to collections. So 3 month later I have them charging me bills and not even using them. 1200 bill and no manager yet to call me back> i call them every week and ask for them and they said they will take care of the bill. I even had one guy say my bill was gone and paid off and closed and now its $1200 bill. Called today now they are saying $5000 termination bill
They treat us like crap but want us to pay for service we didn't even use
they scam small business WATCH OUT!Review fromMichael H
Date: 07/08/2024
1 starHorrific, deceptive business practices. Customer service insisted I sign up for extended care monthly package for 10.99 per month. This is now a scam coverage plan so you aren’t assessed a massive fee when a crew comes out to fix the issue. I was then charged 105 dollars for a technician to come out to change my tv input. I’ve spent 7 hours on the phone bounced between 6 different people in multiple different departments. No one will fix this. A salesperson then suggested I upgrade my internet speed. The issue isn’t the internet speed…. It’s the charge you won’t remove from my account —that should be covered under my customer care package. Nothing resolved. My bill is now 397 dollars. When I said no to the internet upgrade and said I don’t want to be upsold the technician talked over me, put me on hold and then hung up. Horrible, customer service. I wish someone would help me get my money back.Cox Communications
Date: 07/12/2024
Dear BBB,
Cox Communications is responding to the complaint filed with your office on July 8, 2024, with the assigned BBB Review ID: 168797.
We apologize for our customer's recent experience when attempting to have their billing concerns addressed. An Executive Customer Resolution Specialist contacted our customer on July 12, 2024, in response to the complaint. We have applied a credit to their account to ensure their billing concerns were addressed.
Should the customer have any further questions or concerns about this issue, they have the Specialists direct contact number.
We appreciate the opportunity to make things right.
Sincerely,
Cox Senior Customer Care TeamReview fromRyan M
Date: 07/08/2024
1 star8 days without service. No one can help and will not give us a date when it will be fixed. Talked with customer service every day. Tech came out and did nothing. They gave us a $7 credit. Keep the 7 dollars and please fix this.Cox Communications
Date: 07/11/2024
Dear Better Business Bureau:
Cox Communications (“Cox”) is responding to the review filed with your office on July 08, 2024, and assigned ID#168789
We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
The Cox Executive Escalation Team attempted to contact our customer in response to their complaint. Unfortunately, we were unsuccessful in reaching them. However, we can confirm service has been restored and additional adjustments have been made to the account based on the daily rate of service.
If our customer would like to speak with us regarding their complaint and concern, they can reach our Executive Escalation Team at the phone number that we provided in the email that we sent them.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that our customer has experienced.
Sincerely,
The Cox Executive Escalation TeamReview fromSylvie Marie M
Date: 07/03/2024
1 starI would like to leave 0 stars, but it won't allow it. I live in Texas, and during a visit with my sister I helped to get her signed up with a land line and internet service with Cox in Oklahoma City 4/23/23. She had nothing but problems with her internet and phone not working. She decided to get a COX cell phone service, with unlimited data. I authorized the payment for her phone and service on my credit card and somehow my credit card was signed up for automatic payments with Easy-Pay. I do not recall signing up for auto-pay. Unfortunately my sister was having some hardships with her significant other and he left her. She has heart desease so she can't work, and ended up homeless. She no longer has a residence, and is living in her vehicle, so she cancelled the phone service 5/23/24. I paid the account in full 5/11/24, and recieved billing for service through June. I contacted Cox through chat to dispute the billing on a closed account and after 4 hours I ended up paying what I was told to be the final bill. I was also assured by the billing representative that the account was closed, my card was removed from the account and there would be no more bills. I recently recieved a FINAL bill for billing period June 24 - July 23rd. It will bill automatically to my credit card that I was assured was removed, on an account closed two months ago??? I tried to remove my card from easy-pay and it will not allow it. I am furious.
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