Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  
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  Cox Communications

  3808 Metro Drive Ste 100 Council Bluffs, IA 51501

  
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  Cox Communications

  11505 W. Dodge Road Omaha, NE 68154

  

Review Details

• Review fromGayle B

  Date: 08/09/2024

  1 star
  So sorry I gave them another chance. Horrible customer service outside the stores. Don't try to chat or call the 800 number. You'll only get the run around and attempts to upgrade. Don't keep promises. Very very disappointing.
  

  Cox Communications

  Date: 08/12/2024

  Dear Gayle,
  
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  
  Our Executive Escalation team member spoke with you regarding your Cox account on August 12, 2024, and have provided a resolution for the concerns brought up in your complaint.
  
  If you have any questions or concerns regarding your account, please contact our Customer
  Service department at 1-800-234-3993.
  
  Best Regards,
  
  COX – West Region
  ----------------------------------------------------------------------------------------
  The Executive Escalations Team
  
  

  Gayle B

  Date: 08/13/2024

  I was so surprised to receive a call from their administrative resolution dept and have this problem resolved in a half an hour time . Traci called me at home, listened and understood my concerns. I had not been able to contact them directly, but they received the BBB review and responded immediately, empathically and professionally. We are good for the next two years, original promises honored. Can't ask for more than that. Back to a five star for admin. Thank you,

• Review fromSteve D

  Date: 08/09/2024

  1 star
  Cox is practicing shady business billing practices. They doubled my monthly bill from $213 to $444 because they say my discounts expired. So without discounts this means they’re charging me $220 for cable tv and $220 for internet. I called four times to speak to a cox customer service representative and each time was disconnected with no call back! Nicole in the retention department answered my fourth try at speaking with a Cox representative claiming their computers were down saying she would call me back the next day between 10am and 11am crickets no call back,what a surprise! I have been with Cox since 1997 and this is how they treat their long term loyal customers. I am VERY DISAPPOINTED and FRUSTRATED with Cox.

• Review fromThomas D

  Date: 08/07/2024

  1 star
  Cox cable is the worst most expensive service anyone can get, LOUSY rude customer service, cable TV down CONSTANTLY, can't get a Loser/employee on the line for nothing, worthless ripoff, lousy customer service, outrageous prices that they raise every other month, All weekend long infomercial bullshit on 95 % of the LOUSY channel lineup. Worst business in Omaha
  

  Cox Communications

  Date: 08/13/2024

  Cox made attempts to reach Thomas D***** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. D***** wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
  Cox Communications

• Review fromLaura S

  Date: 08/06/2024

  1 star
  Cox raised our bill by $30/month and never notified us. I happened to notice on our bill a couple of months later. I called into Cox to find out why and no one could help me. The 2 representatives I spoke with were rude and condescending to both me and my husband. They wouldn't address our concerns with our bill and just kept giving us the runaround about how their plans can change pricing over time and they apparently don't need to notify us.
  Don't use Cox Internet.
  

  Cox Communications

  Date: 08/09/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Julian
  Executive Resolutions
  Cox Communications, West Region
  
  

• Review fromSusan S

  Date: 08/04/2024

  5 stars
  Cory, a technician that came to my home, did a great job of taking care of me and explaining things to me. Request him if you can!
  

  Cox Communications

  Date: 08/05/2024

  Thank you for taking the time to share your positive experience with our technician, Cory. We are delighted to hear that Cory did a great job taking care of you and explaining everything thoroughly. Your kind words mean a lot to us, and we will make sure to pass along your compliments to Cory.
  
  If you need any further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and thank you for being a valued customer.

• Review fromCody M

  Date: 08/03/2024

  1 star
  You don't get what you pay for, been with them for over 10 years. It has been a battle with them the whole time. Even the techs they sent out said there was a problem on their side, but it never was fixed (5+years). I pay for the 500 plan, I generally only get 150-200 max if I even get service at all. They say 'up to' a certain amount but there is no minimum. As for the outages, seems there's an outage every day even though they won't list it as an outage in your area. If they don't list it then they won't credit you for it. I'm not a big fan of satellite but since there's nobody else in the area it may be the only option.
  

  Cox Communications

  Date: 08/16/2024

  Dear BBB,
  
  Cox Communications (“Cox”) responds to BBB review ID # 171603 filed with your office on August 3, 2024.
  
  Cox apologizes to our customer for the internet issues described in his review.
  
  A Cox Senior Customer Care Specialist reached our customer on August 5, 2024, in response to his review and arranged for a Senior Cox technician to visit his home to investigate his issue further. The technician replaced the exterior cable line that runs to the home. If our customer continues to experience service issues, then our field team would need to be provided access inside the home to investigate the issue further.
  
  We provided our customer our direct contact information should he have additional questions or concerns regarding this matter.
  
  Sincerely,
  The Cox Senior Customer Care Team
  

• Review fromBradley M

  Date: 08/03/2024

  1 star
  They say there is an outage and for multiple days provide no update, the only new thing they said was they have zero idea how long it will take and won't say what the issue is or how severe it is. They are an absolute joke of a company with horrible customer service and if you have any other internet company you can use try them before cox.

• Review fromSean N

  Date: 08/03/2024

  1 star
  They inflate data usage so they can charge you a premium for data overages. Everything runs through my router and I have a router dashboard that shows usage. Cox reports it 500gb or higher than what it actually is. It is never as advertised for the speeds. It is consistently "down for maintenance." It went out for 2 weeks and I needed internet for work. I had to go with a different company and Cox has been harassing me to pay an overage that I somehow accrued through the month my internet was down. I refused and tried to get them to remove the overage so I actually pay the bill I should owe. The customer service rep said "If you were still a customer, I could take care of that for you." I couldn't believe it. I talked 5 of my neighbors to switching to other companies and am working on getting the apartment complex to switch preferred providers. I will most likely succeed. I hope that $100 you wanted to steal from me was worth it, Cox. You're going to lose a lot more than that.

• Review fromPhillip N

  Date: 08/01/2024

  1 star
  Came home to a down line in my back yard. Tried to call cox and report it. They wouldn’t let me talk to anyone because there is an outage in my neighborhood that is “already being worked on” and there is “nothing a customer service agent could do”. So I look up how to report a down line with cox and go that route. I select to report that there is a down line in my yard. Which leads me to a chat with someone named ifran who takes forever to respond to anything I send. After I got the exact same response about how the outage is being worked on already, I told what I am assuming is a bot (even though it was supposed to be a human) that I was literally just trying to report a down line in my yard. The bot asks if I would like to schedule a tech to come out. So now I’m just waiting for the outage to be done so I can talk to an actual person and not a chat bot that is about as helpful as a cancerous cell.
  

  Cox Communications

  Date: 08/08/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and make sure we provided a successful resolution. Since then Our Field Team has gone to this location to resolve this matter 08/03/24.
  
  
  
  Thank you for your time and consideration.

• Review fromKS S

  Date: 07/31/2024

  1 star
  Without a doubt the most horrific service ever experienced in my long lifetime. While writing I am once again on yet another call with yet another 'supervisor' trying to figure out why I don't have the service that was supposed to have been completed. I have spent literally 12 full hours ON THE PHONE over the course of three days with one agent after the next, some telling me something new, some telling me something different and none of them actually delivering the services they promised. 12 hours ago I picked up the phone to simply stop services at one address and start them at another. 12 HOURS!!! I'm currently on hold again while another 'supervisor' attempts to find out why their system hasn't generated a phone number for my new residence. If one wants to rid themselves of any discomfort of standing in lines at DMV, which has a bad rep, this is the place. Horrid. The tone and agreeableness is all good but it's wasted because no one seems to know what to do. They don't tell me that they just say, "please continue to hold with me on the line while I do my work"... There is no customer rating for this. It is negative. Just thinking of this company is a waste of time. Very costly. Someone should buy this company out. Get rid of the CEO and COO. They are a disservice to stockholders anywhere.