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Business Profile

Tech Support

Files Editor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2026

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had used PDF to just decompress a resume. The charge they had indicated was to be only $1.45, not a problem. However, they refunded the $1.45 and have now charged me $49.95. There was no indication of the $1.45 turning into $49.95 on the site. This is asinine. They contacted back with "upgrade to a lifetime plan with no extra cost". I will NEVER do business with them again. They are scammers.

  • Initial Complaint

    Date:07/19/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one-time use of a PDF editor service from Files Editor on March 8, 2026. I was charged two transactions totaling $1.45 ($0.80 and $0.65), which were the only charges I authorized.On July 9, 2026, I was charged an additional $249.00 by the same company. I contacted their customer support regarding this charge and was informed that, when I made my one-time purchase in March, I had been enrolled in a four-month trial subscription. They stated that because I did not cancel the trial before it ended, I was automatically enrolled in an annual subscription and charged the renewal fee. They also informed me that they do not provide refunds for subscription REMOVEDno point during my original purchase was it clearly disclosed that I was enrolling in a trial subscription or that the trial would automatically convert into a paid annual subscription. I authorized a one-time purchase only and did not knowingly agree to recurring billing or an annual subscription.Additionally, I never received a receipt for my original March purchase, the July annual subscription charge, or any documentation confirming enrollment in a trial subscription or authorization of the annual renewal.After researching this issue, I found that other customers have reported similar concerns regarding unexpected subscription charges and unclear disclosure of recurring billing practices.I am requesting assistance from the BBB in obtaining a full refund of the unauthorized $249.00 charge and bringing attention to what I believe is an unclear and misleading subscription enrollment process.

  • Initial Complaint

    Date:07/11/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged me twice for June/July. Reached out when I realized they were charging me continuously. They refused the refund. I just used their free trial long time ago and cancelled it. They have plenty of negative reviews online. Upon cancelling they charged me again 0.99 without consent

  • Initial Complaint

    Date:07/06/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not used this website EVER. I have a pending charge for $249.00. I attempted to log in and not surprisingly there is no account with either of my email addresses. The only contact is via an online form, which I haven't received a response. Attempting to dispute the charges with my bank. This "company" is just scammers using stolen cards.

  • Initial Complaint

    Date:06/05/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as everyone else:I used the a one-time service for a minimal price. I cancelled my plan right after I downloaded the file but the service have charged me for a monthly subscriptionfor months. Every time I try canceling they continuously offer me a lifetime subscription which I keep on refuting. They apparently have issued the amount they have charged me without my consent but keep on telling me they offer me a lifetime subscription to which I do not want. I am still trying to cancel that subscription.

  • Initial Complaint

    Date:05/20/2026

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction was May 14th

  • Initial Complaint

    Date:05/12/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was expecting to pay $2, was charged $50. My credit card company flagged it as fraud. I never received a receipt and I couldn't get in contact with the company. They kept charging me, even with a new credit card. Finally I found a way to cancel, it was very unintuitive. The business has deceptive pricing and makes it unreasonably hard to cancel subscriptions.

  • Initial Complaint

    Date:05/08/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used a one-time service for a nominal price. I cancelled my plan right after I downloaded the file but REMOVEDhave charged me for a monthly subscription. Every time I try canceling they continuously offer me a lifetime subscription which I keep on refuting. They apparently have issued the amount they have charged me without my consent but keep on telling me they offer me a lifetime subscription to which I do not want. I am still trying to cancel that subscription.

  • Initial Complaint

    Date:05/07/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened on 04/20/2026 I was billed for an online service that I did not use. This was for signing of a PDF document.I had logged onto their website using REMOVEDdirect authentication.I used the website until they said it was chargeable, at which point I stopped and did not proceed any further, I did not provide my credit card number and certainly give permission for any billing. However the vendor still proceed to charge my credit card by taking the account details from the REMOVEDlogin.

  • Initial Complaint

    Date:04/08/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1.45 to download one document from this site, now 3 days later I got a $49.95 charge from "REMOVED". The charge lists a phone number which just instructs phone support is unavailable and to email them. I've sent messages and gotten no response. I've contacted my bank to dispute the transaction. I never agreed to any subscription with this site, I paid for the one document to be downloaded, and that's the only transaction I authorized. I want my $49.95 refunded and an apology from the company.

Files Editor is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.