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Business Profile

Tech Support

Files Editor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 41 complaints in the last 3 years.
  • 41 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 13th, 2026 I used Files Editor to edit an image. On their website they advertised that it would be $0.80 to download the image. I paid the $0.80 and received my image. On September 16th, 2026 I notice a $49.95 charge on my account. I never agreed to this charge and I did not receive an email confirmation or receipt of this transaction.

  • Initial Complaint

    Date:09/14/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a digital design on the Esty website and it was for $1.39, and a few minutes later I just happened to check my bank account, and I saw a charge for $1.39 and a charge for $49.95, and I had not purchased anything else. I tried contacting REMOVEDand told them what happened and they said they were going to refund me, so I thought they are refunding me the $49.95, but when I looked at my account today, they refunded me only the $1.39. So, I chatted with Esty today and they told me they could not help me because the company I paid it for was outside of Esty and they could not help me, so I am reporting this company for Fraud. I also informed Esty they should not let their sellers to use this place. I have tried contacting REMOVED, and it wants me to create an account, which I won't do. All I'm trying to do is get my money back. Can you please help me. I am sorry I can't get my document to load

  • Initial Complaint

    Date:09/06/2026

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had used PDF to just decompress a resume. The charge they had indicated was to be only $1.45, not a problem. However, they refunded the $1.45 and have now charged me $49.95. There was no indication of the $1.45 turning into $49.95 on the site. This is asinine. They contacted back with "upgrade to a lifetime plan with no extra cost". I will NEVER do business with them again. They are scammers.

  • Initial Complaint

    Date:09/02/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 25 February 2026 I paid USD $1.45 to use this company's PDF tool once. Its own invoice REMOVEDitemises the payment as a "Paid trial". I used it that day and never returned.Three days later it converted that payment into a USD $49.95 monthly subscription without telling me, and charged my company's corporate REMOVEDseven times between 13 March and 27 August 2026 - USD $349.65 in REMOVEDsix months it sent nothing: no enrolment confirmation, no notice before the trial converted, no receipt for any charge. I found them only on a statement review.This was not a spam-filter problem. It generated a numbered PDF invoice for every charge - I downloaded all eight from its own portal - and every one has my email address printed on its face. It held my address, printed it on each invoice, and sent me none of them. Yet it emailed within minutes of my cancelling to offer 70% off, and again 47 minutes after claiming a refund, to ask for a REMOVEDsays its checkout page disclosed auto-renewal. Its own invoices say otherwise: the $1.45 trial invoice's footer reads only "Refer to our REMOVEDwhile every later invoice reads "This invoice is for your auto-renewal subscription payment". That language exists only on documents it never delivered.I demanded a refund on 31 August. It first offered a "lifetime free plan" instead of my money. When I declined it refunded USD $49.95 and kept USD $299.70, citing a policy allowing refunds "only for the most recent monthly payment". On 2 September it refused finally: "this is a policy we cannot change."In four replies it has never used the words "receipt", "invoice" or "notification". I twice asked it to produce delivery evidence for the seven invoices, and the enrolment consent record for 25 February. It produced nothing and denied nothing, and has three times declined to confirm my card details are deleted.

  • Initial Complaint

    Date:08/30/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the service and they claimed I didn't and charged me anyway.

  • Initial Complaint

    Date:07/19/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one-time use of a PDF editor service from Files Editor on March 8, 2026. I was charged two transactions totaling $1.45 ($0.80 and $0.65), which were the only charges I authorized.On July 9, 2026, I was charged an additional $249.00 by the same company. I contacted their customer support regarding this charge and was informed that, when I made my one-time purchase in March, I had been enrolled in a four-month trial subscription. They stated that because I did not cancel the trial before it ended, I was automatically enrolled in an annual subscription and charged the renewal fee. They also informed me that they do not provide refunds for subscription REMOVEDno point during my original purchase was it clearly disclosed that I was enrolling in a trial subscription or that the trial would automatically convert into a paid annual subscription. I authorized a one-time purchase only and did not knowingly agree to recurring billing or an annual subscription.Additionally, I never received a receipt for my original March purchase, the July annual subscription charge, or any documentation confirming enrollment in a trial subscription or authorization of the annual renewal.After researching this issue, I found that other customers have reported similar concerns regarding unexpected subscription charges and unclear disclosure of recurring billing practices.I am requesting assistance from the BBB in obtaining a full refund of the unauthorized $249.00 charge and bringing attention to what I believe is an unclear and misleading subscription enrollment process.

  • Initial Complaint

    Date:07/11/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged me twice for June/July. Reached out when I realized they were charging me continuously. They refused the refund. I just used their free trial long time ago and cancelled it. They have plenty of negative reviews online. Upon cancelling they charged me again 0.99 without consent

  • Initial Complaint

    Date:07/06/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not used this website EVER. I have a pending charge for $249.00. I attempted to log in and not surprisingly there is no account with either of my email addresses. The only contact is via an online form, which I haven't received a response. Attempting to dispute the charges with my bank. This "company" is just scammers using stolen cards.

  • Initial Complaint

    Date:06/05/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as everyone else:I used the a one-time service for a minimal price. I cancelled my plan right after I downloaded the file but the service have charged me for a monthly subscriptionfor months. Every time I try canceling they continuously offer me a lifetime subscription which I keep on refuting. They apparently have issued the amount they have charged me without my consent but keep on telling me they offer me a lifetime subscription to which I do not want. I am still trying to cancel that subscription.

  • Initial Complaint

    Date:05/20/2026

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction was May 14th

BBB Accreditation: None

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