Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since it was a hit from a search as a service that could generate QR codes, I signed up for a trial plan (paying only 295 yen) on January 30, 2025, and immediately generated, downloaded, and used the service. At this point, I was not aware that this site was a subscription-based service, nor did I remember reading any such explanation.Just the other day, after about four months had passed, I happened to check my credit card statement and was surprised to find that the site had charged and debited me ***** yen every month.I hurriedly opened the site and inquired about it, and found out that I had been billed and debited for the monthly subscription contract, which had been automatically switched to a monthly subscription contract.I contacted support and received a response from a representative named *****.They claimed that they had been told that after the 14-day period of the initial 295 trial subscription, the subscription would automatically switch to a regular monthly plan.When we strongly requested a refund, they responded that they were not able to give us a refund, but that they would waive any subsequent monthly plan payments and move us to a lifetime subscription plan.When I asked again for a refund of ***** yen (??4 months = ****** yen), excluding the initial 295 yen, they replied that they had no choice but to refund only the latest billing of ***** yen.Still not convinced, I asked again for a refund, but no response has been given since then until now.What is malicious is not only that they shifted me to the regular plan without any clear explanation, but also that they did not contact me by e-mail at the time of the shift or at the time of the monthly billing, so that I could not know about it without accessing their website and checking the billing information. It seems to me that the system is clearly designed with the intention of tricking you.

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We created a free QR code where advertising was unclear that it would become a fee-based code after 30 days. After we had already distributed the code, it became clear that we had to pay a fee to keep the code active. We did so, however the account was unintentionally set to auto renewal and autopay. When the second charge came through - after no notice that it would be automatically renewed - we cancelled the account immediately - one day after the three month renewal period began - and requested a refund. The code had not been accessed during that time. The business refused to provide a refund. These are predatory business practices that seem to obscure the costs and renewals and then decline to provide refunds for unintentional accounts. We are a school district facing a budget crisis. This code as used for our advocacy and fundraising work. We cannot afford the second $89 charge and respectfully request a refund as the code was not used during the renewal period and we cancelled as soon as the code was unintentionally renewed.