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Business Profile

Electronics and Technology

QR-Code.io

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for QR-Code.io's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2026

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally signed up for a free trial with REMOVEDin November of 2022. At that point, no charges were made on the account until 17 months later, April 2024, at which point we started receiving a $35 charge monthly. At that point, we had not received any communication about a subscription or anything related. We did not upgrade an account or anything related. In March of 2025, we noticed the charges and reached out to cancel charges and dig into why charges were being made. The account did not get cancelled and there were no communications from the business about not canceling the account. We stopped payment in October 2025 when we realized we were still being charged. We have yet again reached out to REMOVEDto resolve this matter. As of this week, they agreed to refund from March 2025 to October 2025, like that was them going out of their way to do this for us. They have refused to discuss a further refund.

    • Initial Complaint

      Date:02/25/2026

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 1 year if service in late fall, circa September. Product worked fine until the New year when the REMOVEDcode stopped working properly. All attempts at correcting the issue were somehow directed to me and insinuated this was an issue with a REMOVEDlink... I also used different websites and they didn't work with any REMOVEDcodes either. This is not an issue with me or my system, it is a faulty product that doesn't work and drains resources for small business. I have asked for a refund and I've gotten stonewalled. They have not offered proper assistance and they tried gaslighting me as if I have the capability to change any sort of web browser functions in order for the code to work... This is absurd, it a REMOVEDcode for which I've used other software to render the same URL with no issues. This is a bad company with a useless product. I had mentioned I would reach out to the BBB and no indication of any sort of culpability has been deemed to be on me... I mow yards, I don't code. I'm also not inclined to believe they can code either since the code wasn't working and they made not serious or good faith attempt to help alleviate the issues. I just want my money back for the rest of the year. I'm already down far enough with this system.

    • Initial Complaint

      Date:11/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company advertises a free QR code- it does not provide a free QR code. It gets you to sign up for a subscription and the charges you REMOVEDa month for use of a QR code that was supposed to be free and never sends any receipt or invoice to remind you youre paying for this subscription you never wanted.

    • Initial Complaint

      Date:11/01/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company did not stop charging me after repeated attempts to cancel monthly $49.95 subscription.

    • Initial Complaint

      Date:09/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a FREE REMOVEDcode for a community event and tested the code before printing. I printed out flyers, and the day before the event the REMOVEDcode became locked. When I pursued the issue on the company's website, I see that there is an option to pay $1.95 for the use of the code that was previously marketed as free. At this point I have no choice but to purchase the code, but the $1.95 doesn't seem like a lot, so I do that. This occurred on May 5 2025. This is how they get your credit card information. Somehow from here, it became a monthly fee of $49.95 starting on May 19 2025. My credit card has been being charged monthly since MAY. This entire experience has been extremely misleading and disappointing. I am respectfully requesting a refund for all of the charges after the May 5 2025 charges of $1.95 which is the only charge I agreed to. Do not be fooled by this company's bait and switch advertising, use caution and find another more reputable service.

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/26/2025. My credit card was auto charged for a subscription without any notice of auto renewal beforehand.

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since it was a hit from a search as a service that could generate QR codes, I signed up for a trial plan (paying only 295 yen) on January 30, 2025, and immediately generated, downloaded, and used the service. At this point, I was not aware that this site was a subscription-based service, nor did I remember reading any such explanation.Just the other day, after about four months had passed, I happened to check my credit card statement and was surprised to find that the site had charged and debited me REMOVEDyen every month.I hurriedly opened the site and inquired about it, and found out that I had been billed and debited for the monthly subscription contract, which had been automatically switched to a monthly subscription contract.I contacted support and received a response from a representative named REMOVED.They claimed that they had been told that after the 14-day period of the initial 295 trial subscription, the subscription would automatically switch to a regular monthly plan.When we strongly requested a refund, they responded that they were not able to give us a refund, but that they would waive any subsequent monthly plan payments and move us to a lifetime subscription plan.When I asked again for a refund of REMOVEDyen (??4 months = REMOVEDyen), excluding the initial 295 yen, they replied that they had no choice but to refund only the latest billing of REMOVEDyen.Still not convinced, I asked again for a refund, but no response has been given since then until now.What is malicious is not only that they shifted me to the regular plan without any clear explanation, but also that they did not contact me by e-mail at the time of the shift or at the time of the monthly billing, so that I could not know about it without accessing their website and checking the billing information. It seems to me that the system is clearly designed with the intention of tricking you.

    • Initial Complaint

      Date:04/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We created a free QR code where advertising was unclear that it would become a fee-based code after 30 days. After we had already distributed the code, it became clear that we had to pay a fee to keep the code active. We did so, however the account was unintentionally set to auto renewal and autopay. When the second charge came through - after no notice that it would be automatically renewed - we cancelled the account immediately - one day after the three month renewal period began - and requested a refund. The code had not been accessed during that time. The business refused to provide a refund. These are predatory business practices that seem to obscure the costs and renewals and then decline to provide refunds for unintentional accounts. We are a school district facing a budget crisis. This code as used for our advocacy and fundraising work. We cannot afford the second $89 charge and respectfully request a refund as the code was not used during the renewal period and we cancelled as soon as the code was unintentionally renewed.

    QR-Code.io is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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