Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 335 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromFelicia B
Date: 07/18/2025
1 starPromised to deliver *** rat on a Wednesday, no show, no phone call, called said would deliver Thursday, no show, no phone call, called said delivery friday, same thing, now it's Saturday it will deliverd, no one calls to let you know what is going on, will it be delivered or not, diffently will not recommend *** rat or use there service again
1-800-PACK-RAT, LLC
Date: 07/22/2025
*******, we're disappointed to hear your experience wasn't up to par. We are deeply sorry for the delays and lack of communication. We hope that one day you may allow us opportunity to provide a different experience.Review fromJennifer P
Date: 07/18/2025
1 starHad two pods for a long distance move. Scheduled delivery to our new address. Delivery was cancelled THREE TIMES without notification. I didn't learn of the schedule changes until I called to inquire about the status. Twice we had movers lined up to help unload. This small business had to be cancelled and thus lost income twice. Unconscionable. Would never recommend this company to anyone.Rating should be a 0 but I had to give a star to proceed.1-800-PACK-RAT, LLC
Date: 08/01/2025
********, were truly sorry for the repeated delivery cancellations and lack of communication, especially given the impact on your move. Your experience falls far short of our standards, and we appreciate your feedback as we work to improve our service for future customers.Review fromMuhammad J
Date: 07/18/2025
5 starsSurprised at the low rating here, we had an in-state move in ** and they were the most competitively priced. They were also on time and very professional. I didn't need to be there for the container pick *** either. **** quoted a 1000 dollars over their price and UPack didn't offer service in my area.1-800-PACK-RAT, LLC
Date: 07/21/2025
******** we're happy to see your 5-star rating. Thank you for taking the time to share your positive experience with us!Review fromBrian C
Date: 07/13/2025
4 starsGood experience for me for a local move, dropoffs and pickups were timely and drivers were friendly and accommodating. Representatives I spoke to in the call center were helpful and knowledgeable. I wish pricing was more transparent and you could see detailed charges billedm directly on the website. I did get sent a detailed ledger when I was working with a *** on the phone, but I shouldn't have had to call in to do that. Also I wish the trucks could unload from the side instead of the front. My move was to and from streets with parallel parking, so asking for so many parking spaces to be cleared was a pain.1-800-PACK-RAT, LLC
Date: 07/16/2025
*****, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!Review fromChristine H
Date: 07/12/2025
5 starsHad a great experience! Moved 4 hours away & rented a 16 ft container, along with two sets of movers. All the employees from the customer service **** to the truck drivers to the movers were excellent. Would recommend!!1-800-PACK-RAT, LLC
Date: 07/14/2025
We're thrilled to hear that your move went smoothly with us. Your feedback about our movers valuable and we're glad your belongings arrived safely. Thank you for choosing our services and for your positive review.Review fromALAN C
Date: 07/10/2025
1 starThis is going on the seond delay. First, they dont have info on my container being picked up and had to track it down second, because of that it wwas supposed to be delivered 28 June and when i called to verify they said it was in Raleigh and could not be deliveredd till July 11. Now I again called on 10 July to find out its not ready and will be week pf the 22 July, All this after paying almost 400 dollars to get help offloading and then sleeping on an air mattress with no furniture of very important paperwork I had in that container and no access. This has been a absolute nightmare and going to get a Lawyer. I recommend anyone to stand clear !!!11-800-PACK-RAT, LLC
Date: 08/01/2025
****, we deeply regret the inconvenience and frustration caused by the delays and lack of communication regarding your container. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Review fromKimberly W
Date: 07/09/2025
5 starsVery affordable and easy to use! I highly recommend *** Rat to anyone1-800-PACK-RAT, LLC
Date: 08/01/2025
********, we are grateful and appreciate the time you took to leave your review. It's great to know that our team's efficiency met your expectations. We look forward to working with you again in the future!Review fromAnna L
Date: 07/08/2025
5 starsFrom start to finish, this experience was very positive! Pick up and deliveries were confirmed and on time. The website was easy to navigate but there were a few times I had to call and the weight was lengthy, but there is a callback feature. Overall I was very satisfied and would recommend to anyone looking for this type of service!1-800-PACK-RAT, LLC
Date: 07/09/2025
We are thrilled to hear that **** had a positive experience! Our team works hard to provide the best support possible, and we are overjoyed **** had a great experience with our service and our website. We greatly appreciate her patience during our peak season with our hold times. We hope to work with her again in the future.Review fromNikhil V
Date: 07/02/2025
1 starExtremely frustrated with Pack-Rats pickup process. My container was delivered in ***** on 06/28, and I had scheduled pickup for 07/01. However, they claim they tried to call me on 07/01 and, because I didnt answer, they skipped the pickup entirely now rescheduling it for 07/08, a full week later.This delay is unacceptable. My property management has a strict 72-hour rule, and Im now at serious risk of being fined or penalized due to this unnecessary delay. At no point during my scheduling conversations was I told that I needed to be available or respond to a call for the pickup to happen. In fact, I was explicitly under the impression (and based on their own policy) that customer presence is not required for pickup, only for delivery.I tried to escalate this, but received no timely resolution. This entire experience has left me feeling ignored and incredibly stressed especially after trusting Pack-Rat to move my container across states. This kind of ******************** and poor communication is not what I expected from a national moving company.I hope someone from management sees this and takes immediate steps to:Pick up the container as soon as possible, and Ensure that customers are not penalized for failed pickups when theyve done everything correctly on their end.Review fromVirginia H
Date: 07/02/2025
5 starsDelivery was on time and container placed in small area perfectly. All our items were delivered safely with no breakage.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.