Reviews

This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

1-800-PACK-RAT, LLC has 80 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  1-800-PACK-RAT, LLC

  11640 Northpark Dr Ste 300 Wake Forest, NC 27587-3302

  
• 

  1-800-Pack-Rat

  8 Nicholas Ct Dayton, NJ 08810

• 

  1-800-Pack-Rat

  1000 Towbin Avenue Lakewood, NJ 08701

• 

  1-800-Pack-Rat

  11 Perina Blvd. Cherry Hill, NJ 08003

• 

  1-800-PACK-RAT, LLC

  3415 Urbancrest Industrial Dr Grove City, OH 43123

Review Details

• Review fromCheyenne H

  Date: 08/13/2025

  1 star
  I booked 1-800-PACKRAT for my cross-country move and was very clear from the start that I needed an exact final price for budgeting purposes. Im on a fixed income due to a service-connected disability, so sticking to the quoted price was crucial. I was quoted $3,600, which included my military veteran discount, insurance, and storage fees. I was told multiple times that this price would be my total cost, and that they beat PODS pricing.The driver picked up my container, and the deposit was charged without issue. But the very next day, I noticed a charge for $4,033 instead of the $3,600 I had been promised. Thats $433 more than the confirmed quote. This is what I would call Bait-and-Switch Pricing. Moving across the country is stressful enough, but being charged more than promised is just wrong, especially when Im on a fixed income and budgeting carefully.I regret not checking reviews beforehand. I trusted the word of their employee, but based on my experience, I would not recommend using 1-800-PACKRAT.
  

  1-800-PACK-RAT, LLC

  Date: 08/14/2025

  Thank you for bringing this to our attention, we sincerely apologize for the frustration caused. Were actively working to improve both our pricing transparency and communication to ensure future customers have a smoother experience. We hope to have the opportunity to serve you better in the future.

• Review fromROZ P

  Date: 08/10/2025

  1 star
  This is the worst company to rent from! They tell you the biggest truck is 15 almost 16 ft, but they don't tell you, that is the size of the truck, but they don't tell you there is a gage inside the truck that is smaller and takes away about 3-4 ft all around from the sides, from. and back. This was very misleading and a lie! I did not have enough room. I had to rent a small storage. If I would have had the actual truck to pack my stuff in, all of it would have fit. If I would have known this then I wouldn't have rented from them. Spoke to a supervisor who listed to the call and said, the representative did not say that and had an oh well attitude! NEVER RENT FROM THEM AND I AM REPORTING THEM!
  

  1-800-PACK-RAT, LLC

  Date: 08/12/2025

  ******* were sorry to hear about your experience and understand how frustrating it was to discover the trucks usable space was less than expected. Our goal is always to provide clear and accurate information, and we regret any misunderstanding regarding the truck dimensions. Your feedback has been shared with our team to help improve communication and training. We appreciate you bringing this to our attention and apologize for the inconvenience caused.
  
  

• Review fromGary L

  Date: 08/09/2025

  1 star
  We've been doing our move in three phases. The first two phases went okay. The third has been an unmitigated train wreck! We have 3 containers that are **** Apparently they're just sitting in a bad part of town, and in an unsecured parking lot. (we have trackers) The tracker hasn't moved for 2 days. We have no idea if the driver has ditched the trackers and is unloading our belongings somewhere else, or if the truck is even still there with our containers. There is nothing that makes sense, and nobody wants to get us answers. Nobody will even contact the driver to see what is going on! Has he been hijacked??Please know, there is absolutely no accountability to who they hand your belongings off to for transport. Once it's left their hands to a 3rd party, they don't care what their driver does. A DRIVER CAN, AND WILL, TAKE YOUR BELONGINGS WHEREVER THEY FEEL LIKE TAKING THEM AND IT'S PERFECTLY ALLOWED, EVEN TO THEIR OWN PERSONAL RESIDENCE! We spent close to 50k with 1800 Pack Rat for our across the country move, and this is the thanks we get for putting our trust in them. 1800 PACK RAT WILL NOT LIFT A FINGER TO HELP US! If they treat higher spending customers like this, I imagine it's at least the same or even worse for someone else with a smaller move.Aside from our containers failing to be delivered on time, we may never receive our belongings. If we don't, a lawsuit is coming! Please, for your own good, do NOT hire this company for your move, THEY DON'T CARE AT ALL ABOUT THEIR CUSTOMERS, AND WILL ONLY GIVE YOU THE RUNAROUND IF YOU HAVE AN ISSUE! I can't convey enough the degree of stress and anguish this situation is causing us. We are physically ill about this.
  

  1-800-PACK-RAT, LLC

  Date: 08/12/2025

  We understand how upsetting and stressful this situation has been, and we sincerely apologize for the delay and lack of clarity surrounding your containers. Please know that our dispatch team is actively investigating the issue and working to locate your belongings. We are committed to providing updates as soon as we have more information and will continue to follow up until this is resolved. Your trust matters to us, and were doing everything we can to make this right. We hope to resolve this issue soon. 

• Review fromKristin R

  Date: 08/09/2025

  1 star
  Awful!!!! We were scheduled to receive a container yesterday between 1 oclock and 7 oclock. My husband left work early to receive the container. They still had not shown up or called us by 3 oclock at which time my husband had to cancel his doctor appointment and he called Pack Rat to get an update. They said it is still scheduled to arrive sometime before 8 oclock, but they are open until 10 oclock. My husband missed family dinner because at 6:30 we were still waiting for the container. No one called to update us so my husband got on the phone again. Sat on hold for an hour before he got a representative who then told him that it should be here before 8:45. At 10:00 PM we still had no container, we went to bed. He called this morning to check on what happened. They said there was a problem and they rescheduled it for Monday, which of course will be too late for us so we canceled altogether terribly run business. There is a common courtesy of at least making a phone call to the customer to let them know what is going on but there was no communication. Awful run business. We would never use them again. We will contact Pods. Buyer beware. Stay away.
  

  1-800-PACK-RAT, LLC

  Date: 08/12/2025

  *******, we sincerely apologize for the missed delivery and lack of communication, which caused significant disruption to your plans. This is not the experience we strive to provide, and we regret the inconvenience to you and your family. Your feedback has been shared with our team to help prevent similar issues in the future. We appreciate you bringing this to our attention.

• Review fromKelli W

  Date: 08/07/2025

  5 stars
  Initially, they worked with me on the price, beating a competitor's price by quite a bit. Delivered the pod on time, picked it up on time, and all the drivers were courteous and quick. They worked with me on rescheduling payments and when and where my pod would be delivered with no problems, even reversing a payment one time that I wasn't able to make at that moment. My pod was delivered (a few hours early) where it was supposed to be, in perfect condition, and picked up exactly when they said it would be. I had an overwhelmingly positive experience with this company, and with my personal experience, would have no hesitation recommending them to anyone.
  

  1-800-PACK-RAT, LLC

  Date: 08/27/2025

  Thank you so much for your thoughtful review, were thrilled to hear that our team delivered a smooth, flexible, and reliable experience from start to finish. Your recommendation means the world to us!

• Review fromAndrea P

  Date: 07/30/2025

  5 stars
  Delivery and pickup was confirmed each time and drivers were great. Called customer service one time and the guy was super helpful and provided me with the information I was needing and then some. Overall really good experience and would definitely recommend over other higher priced competitors
  

  1-800-PACK-RAT, LLC

  Date: 08/01/2025

  Thank you for the kind words ******! We're thrilled to hear that both our drivers and customer service team made your experience smooth and helpful it's great to know we could deliver value and reliability at a competitive price.
  

  1-800-PACK-RAT, LLC

  Date: 08/01/2025

  Thank you for the kind words ******! We're thrilled to hear that both our drivers and customer service team made your experience smooth and helpful it's great to know we could deliver value and reliability at a competitive price.

• Review fromCarol c

  Date: 07/28/2025

  1 star
  1 word..HORRIBLE!! sums up my whole experience with this company. They deserve negative stars. 5 days later still no pod, no phone calls, then they drop off an empty one in my driveway,not even mine with all of my household contents.They may say they beat the competition but at what cost to the consumer, their sanity and all their personal belongings. Take my advice use anyone but PACKRAT..
  

  1-800-PACK-RAT, LLC

  Date: 07/29/2025

  We're truly sorry to hear about your frustrating experience. This is not the level of service anyone should expect, and we understand how upsetting it must be. Your feedback is important, and we appreciate you taking the time to share it.

• Review fromAbby B

  Date: 07/25/2025

  2 stars
  TLDR: Pack Rat has rescheduled my move due to their incompetence 4 times. My stuff still hasn't been delivered. They've wrongly moved my stuff once and now won't move it at all when I need it. I knew they had bad reviews and they have a reputation for not delivering on time, but I was hoping it wouldn't happen to me. I regret using their service so much and I wish I could go back and never work with them.Full Story:So for context, I've had my stuff stored in a Pack Rat container since October of 2024. Everything has been fairly good up until the time I actually needed them to move my stuff. But the past two weeks have been a disaster and they're incapable of doing the job their entire business is built to do. The first issue was in March of 2025, when I needed to access my container that should've been in **************, but they shipped it incorrectly to ********** and they had to ship it back. But I got access to it in time and they didn't charge me. Overall a minor inconvenience. Now that I've actually moved across the country to ************, I think they're keeping my stuff held hostage. Only July 9th I tried to schedule my stuff to be delivered on July 23rd. They had issues that took 3 days of called them back, but it got scheduled.I call them about a different thing on July 19th and they mention they never scheduled a driver, so it can't be delivered until the 25th, two days later. Not great, but whatever. On the 21st, they call me to confirm delivery for the 26th, a day later than they moved it back already. Now this is bad because it's the last possible day I have free before starting my new job. I asked them why, they said they didn't schedule a driver. So their fault 100%.They call me back tonight, the 25th, to tell me it's still in ************** and can't be delivered now until the 29th. I asked them why, they said they don't know. That's in the middle of my work day and now I have no time to actually move.
  

  1-800-PACK-RAT, LLC

  Date: 08/01/2025

  Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the repeated rescheduling and delivery issues. Your feedback is important to us, and we are committed to addressing these concerns internally to improve our service. We understand how critical timely delivery is, especially during a move, and we regret any disruption this has caused. Please feel free to reach out to our customer service team for further assistance.

• Review fromDebra W

  Date: 07/22/2025

  1 star
  A $2,000 Disaster Avoid at All Costs Review:If I could give negative stars, I would. My experience with Zippy Shell / 1-800-Pack-Rat was nothing short of a nightmare. At every single stage of this move, they dropped the ball and not just fumbled it, threw it off a cliff and lit it on fire.Initial drop-off? Late.Pick-up? *************? Also late.Container? Arrived jammed shut and unusable.Customer service? A total black hole zero accountability, hours of hold time, and lots of empty promises.I was told Id receive a refund in 35 business days. Its now day 6, and shocker it was never even processed. Had I not called again and wasted 4 hours of my time waiting for calls back from the automated system and being transferred again, and again, and again, they wouldnt have done a thing. This isn't just an inconvenience; its borderline theft of my time, money, and peace of mind.I spent over $2,000 for what turned into one of the most stressful, disorganized, and unprofessional experiences Ive ever had with a company. At this point, I believe Im owed far more than a basic refund I deserve compensation for the countless hours and energy this move has cost me due to their utter *************** yourself a favor and stay far, far away. I wouldnt recommend this company to my worst enemy.
  

  1-800-PACK-RAT, LLC

  Date: 07/23/2025

  *****, thank you for your feedback, and we sincerely apologize for the frustration you experienced and were sorry for the delay in processing it. Were actively working to improve our service and ensure this doesnt happen again. We hope that one day, we will have the opportunity to provide a better, more secure customer service experience.
  
  

• Review fromFelicia B

  Date: 07/22/2025

  1 star
  I am a legitimate homeowner that has contacted this company several times regarding an abandoned POD container in my driveway. I have a lot of work to be completed on the inside and outside of my home and NO RESPONSE from Pack Rat! You mean to tell me that I cannot do what I want to do with my home because they won't move an abandoned POD? I am highly disappointed in their poor customer service. I am also seeking legal representation on this matter for it's been over 10 days that this ABANDONED POD is in MY driveway.
  

  1-800-PACK-RAT, LLC

  Date: 07/25/2025

  *******, thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. Our team has been aware of this situation and will be following up with you shortly. We hope to resolve this issue with you soon.