Complaints

This profile includes complaints for Food Lion, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Food Lion, LLC

  2110 Executive Dr Salisbury, NC 28147-9007

• 

  Food Lion LLC

  3415 Avent Ferry Rd Raleigh, NC 27606-3645

• 

  Food Lion Inc

  1288 Concord Ave Richmond, VA 23228-6518

• 

  Food Lion

  43090 Peacock Market Plz Chantilly, VA 20152-4458

• 

  Food Lion-# 1202

  2432 S 17th St Wilmington, NC 28401-7904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to food Lion on ************** in ******* ga on May 17 2025 and my total came to $78.88 and I paid $65.83 with EBT which would leave my total $20.17 before tax $21.88 after tax added . Somehow food Lion charged me $35.88 which is $14 .00 tax . I'm uploading images of my receipt . When I went back to the store the rude manager basically said oh well

  Business Response

  Date: 06/09/2025

  We are sorry to learn of our customer's experience with a payment issue and apologzie for any inconveniece caused.  The store's customer service manager has been in touch with our customer to apologize and make things right.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1st 2025, i bought chicken from foodlion and in the package the chicken had fruit flies

  Business Response

  Date: 06/05/2025

  We are sorry to learn of our customer's experience with chicken purchased in our store, and apologize for any concern caused. Both the store as well as the supplier have been in touch with our customer to apologize and make things right.

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole milk half gallons red labels im havr like drule clear buld up after drinking it.

  Business Response

  Date: 06/03/2025

  We are sorry to hear of our customer's experience with our whole milk half gallons red labels and apologize for any concern caused. We reached out to our supplier who will be in contact, if not already, with our customer to discuss and make our customer whole.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I order groceries from them they never delivered to me and I was told a excuse and I had call third party that's when I was told truth and I was told couple days I was goin get my money back in couple days and haven't received no refund and it goin on couple weeks

  Business Response

  Date: 06/03/2025

  We are sorry to learn of our customer's experience with an online order placed with us. We apologize for the frustration this has caused. We have reached out to our customer directly to let her know that the refund has been processed.

  Customer Answer

  Date: 06/03/2025

   I am rejecting this response because:
  
  Because it took long for response and that fact that they just didit be honest with me upfront it wouldnt gotten here and if funds was just returned as promise instead of me having to look up manager supervisor head people in charge 

  ima say thank u ***** for getting job done cause idk when yall got yall respond back but I responded back before they did

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While shopping at the store, during checkout, I observed a white customer come in to complain about two Hispanic women in the parking lot. The Manager appeared to overreact and was empowered to rush these ladies off of the parking lot. I felt very saddened by the interaction, even more so by how quickly your associates wanted to run them off. This appeared to be racially driven.I was also very saddened that there were no rotiserrie chickens available at 6pm. I had to replan my entire meal on a strict budget because there were none available.

  Business Response

  Date: 05/08/2025

  We are sorry to learn of our customer's concerns. Our customer contacted us directly via phone on May 7, at which time we made the store manager aware of the concerns. The store manager has already reached out to our customer to resolve these concerns.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every single time I try to use the app at either Food Lion in the ******** area, it never works. This is so frustrating. I have my coupons clipped and have earned money that I cant use because the wi-fi doesnt work. Why offer this if you cant make it work?!?!?!

  Business Response

  Date: 04/24/2025

  We are sorry to learn of our customer's experience and the issues encountered in her local stores with the ****. A member of leadership has contacted our customer directly and is working to have the **** issue reviewed and corrected.
  

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. 
  The manager did reach out to me personally to help resolve this issue.

   

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/19/2025 at 11:15 AM I went to the ****************************************** to purchase a Food Lion Portion Ham that was advertised at $0.89 per pound on an online store weekly ad circular. Screenshot of this ad enclosed. When attempting to purchase this item for the sale price they attempted to charge $1.29 per pound. I talked to the meat market manager about this and he claimed that the store had no such sale. This is false advertising. I live 18 miles away from this store (one way) and I went there specifically for this ham. I want to store to honor their advertisements and I seek for them to provide a ham for me at their advertised sale price.

  Business Response

  Date: 04/21/2025

  We are sorry to learn of our customer's concern regarding the price of a ham. The store manager has reached out to our customer directly to make things right.

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. 

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a box of ****** eye drops. The box was thrown amongst all my other products and destroyed. And although that may seem minor, I wanted to return the product for an exchange. The employee whom was the "grocery manager " refused to refund or exchange the product despite the policy and made blatant insinuations in front of my 3 children that the item was not paid for. He then tried to refer to the company as if its structure was a franchise and not a corporation. When asked about his reason, he inferred again about "no proof of purchase for such a small and valueless item." He was not helpful and neither was his assistant manager "Queen". Whose name he refused to disclose. The whole interaction was embarrassing and a waste of my time. Considering the policy states that the return was a valid return. He refused to honor the policy despite knowing that's what the policy stated. Which leads me to believe he profiled me.

  Business Response

  Date: 03/21/2025

  We are in receipt of our customer's concern and apologize for the experience at one of our stores. As a store was not noted and we were unable to ascertain in which store the experience happened, the manager of customer care reached out via email on March 17 to request the store location.  To date, we have not received a reply. We encourage our customer to reply to that email so that we can take the necessary steps to resolve this concern.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On SATURDAY, 2/15/25 I placed an order for grocery pickup in the amount of $379.05. A hold was placed on my bank account for $409.37. A few hours later I received a text from Food Lion stating there were technical issues and that my order was canceled and my charges should be reversed in 24 hours. Charges were not reversed in that time frame. I gave a few more days and contacted my bank. There was nothing they could do, the charge is still showing as pending and they stated I need to contact Food Lion. When I contacted Food Lion on THURSDAY, the *** seemed like she couldn't care less and that I needed to wait 3-5 business days for the refund. It is ridiculous for a refund to take this long to clear. It is causing me to be late on other bills and not be able to get the needed groceries for my family. I have shopped at Food Lion for years, but I can't afford for something like this to happen again. I understand that technical difficulties happen, but they need to review things with their credit card processor so as not to add undue stress on their customers. We live paycheck to paycheck and I'm stressing myself sick over this.

  Business Response

  Date: 02/26/2025

  In reviewing order m639408011 originally submitted on February 15, 2025, we have confirmed any pre-authorization amount has since been removed. If this amount remains pending from the customers bank, the account holders bank will ultimately release the hold amount. All orders are pre-authorized up to 110% of the submitted order amount. This is a hold only and not a charge. Pre-authorizations are automatically released upon any cancellation and sent to the cardholders bank to finalize the release.
  
  
  We have also verified the submission of order #m647745229 scheduled for February 17, 2025 in which a preauthorization amount of $100.98 was held. This amount has since been released to the bank as well.
  
  
  We regret any concerns resulting from the conversation with our customer care representative and will review the recordings and coach accordingly. We value the feedback we receive from our customers and remain committed to a helpful experience.
  
  
  At this time, we are not showing any amount held in the amount of $409.37 in our system as it has since been released. Since this a held amount only and not a charge as previously noted, we are unable to refund any amount not charged.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a to go order, and my daughter went to pick it up, food lion associate slammed her truck lid, when she got home we could not get it opened. We worked over 45 mins trying, I called store, they made us come back, which was another trip, they got the trunk opened. All our frozen, meats, and dairy items was left in temps above what is consider safe! They were out for 3+ hours as we live 35 mins away! They only gave us one bag of ice to put on the spoiled food to drive back home with a broken truck now, that we have to fix and they gave us a 25-dollar gas card to to shell and I don't even know of a shell gas station anywhere even near us, and that wouldn't even cover the gas she used for all the trips back and forth each time! I want my money back for all the food that was left out over 3+ hours! I also think they should have to pay to fix her truck from breaking something in the latch from slamming it, cause its always worked fine before today!! I want the money back for all the spoiled food and money for the latch for her car truck! IF not at least the money back for all the perishable food that we cannot and will not consume cause its not safe after 3 hours! Check with food and safety they will tell you!! We had to bungie strap her truck to even get it to close so she could get home!

  Business Response

  Date: 02/20/2025

  We are very sorry to learn of our customer's experience and apologize for the frustration caused. We have made our store team as well as our claims department aware of the situation and they will be handling directly with the customer moving forward.

  Customer Answer

  Date: 02/20/2025

   I am rejecting this response because:
  No one has contacted us about anything directly at all. They have no desires to do anything to resolve this. They have been nothing but rude and hateful with us. Again no one has contacted us at all. Thank you!
  
  

  Customer Answer

  Date: 02/20/2025

   I am rejecting this response because:  

  Please close this complaint. Since I have filed this claim they have called my wife's cellphone a total of 6 times from that store and they will either hang up soon as we answer or they will make up stupid things to ask us, like did you just call here or are you the one that called about the phone and then they slam the phone down on us. This place is downright horrible. I don't want no more communication from them at all. I am done and I will never take my business there again, as they do not care one bit and my wife had to block the store number on her cellphone (since this is the number associated with the Food lion account), so they will stop calling us with nonsense calls. When we did call them the first time about the trunk issue and the guy there named *********** was so down right rude to my wife it was unreal, he spoke so down to her it was extremely uncalled for. So we wish this case to be closed so maybe then they will stop harressing us. Thank you!

   

  ******* ******