Business ProfileforFood Lion, LLC

On 14 April 2024, I placed an instacart order with Food Lion in ******, ********. It was supposed to be ready at 1850pm. Around 1840 pm I received a notification that all of my frozen and refrigeration items would be cancelled. I asked why did they wait to tell me right when it was due for pick up? I called the store and spoke to the manager named ******. She said their freezer was busted. I told her that they should've provided that info immediately so I could've went to ******* or another store. She became irate and hung up the phone. I have a recording of this. I called back to tell her that I wanted status and she refused to speak with me. Then hung up again. I wrote in the Instagram app that I was headed to the store to get answers. I wasn't coming there to intimidate or cause peobl3ms. I wanted answers and they were keeping me in limbo. Once I got there, ****** showed up with her husband and another employee. I told her I wanted states on my order. She said that FOOD LION HAS. NO AFFLIATION with INSTACART, then walked away cursing. I recorded her. She then returned and tried to shove her phone in my face. I told her to back up. She called me a batch. I told her to watch her mouth infront of my 8-year old son. Then I started recording her again. She had to be restrained by her husband. She was screaming at the top of her lungs and kept telling me to hit her. The cops came. They didn't arrest me. They took my name down. The officer told her that it was stupid to attempt to coux someone to punch her. I told him I refused to go to jail for her unprofessionalism and I was furious that she called me out my name infront of my child. Her husband told us that it wasn't her first time having an incident and she was taking medication that made her have a short tempter. To Food Lion. Watch the footage at the store. Watch the video I'm providing. Listen to the recorded phone calm. She is unprofessional. So no wonder there are so many issues with the orders.