Complaints

This profile includes complaints for Food Lion, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Food Lion, LLC

  2110 Executive Dr Salisbury, NC 28147-9007

• 

  Food Lion

  720 S King St Leesburg, VA 20175-3917

• 

  Food Lion, L.L.C.

  703 Piney Forest Rd Danville, VA 24540-2860

• 

  Food Lion

  2526 Little Rock Rd Charlotte, NC 28214-2720

• 

  Food Lion, LLC

  125 Stuart Rd Ne Cleveland, TN 37312-4804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start by saying the new app which really just takes you to another link in a web browser, is useless. Its actually worse than the old one. At least the old one would allow you to view your receipt after placing your 2 go order. It helps to avoid issues like Im having now. So I placed my 2go order using EBT & added my credit card because even if ebt covers your entire order, you have to have a card on file for fees, substitutions, etc. Which I totally understand. My issue is that when you add food items after your order is placed, it makes you update the amount you want on your ebt card each time and when I did this after my order was placed, it said my PIN was validated & 10 minutes later I got the email that said I was refunded the old amount like usual, & assumed they took the correct new amount from my EBT since it said the PIN was validated. I couldnt double check this though because you cant view your receipt until after the order is picked up and they send you an invoice. This is when I discovered my credit card was charged $177 and not my ebt. Even though *** showed on the receipt, $0 was taken. Im on food stamps, do you think I have $177 to pay that credit card off? It was supposed to be a $2 charge. Then when I call yesterday I was offered to be refunded for half? I dont have the funds to pay off even half that amount. I also dont understand why theyre acting like ebt money isnt just as good? Why can my credit card not be refunded and the amount be taken from my ebt like it was supposed to be? Its clear the system or app had some kind of glitch/issue when updating the amount taken from my ebt and I think its pretty unfair to just not get back to people whove been charged almost $200 due to a website issue. This seems like something that can be easily fixed, so please, I just want someone to help me. I dont want refunded anything - I just want the amount refunded to my credit card and the correct amount taken from my ebt.

  Business Response

  Date: 07/25/2025

  We are sorry to learn of our customer's experience and apologize for the frustration this has caused. A member of our ********* team has reached out directly to our customer to apologize and make things right.

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Thank you for the help.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I visited my local food lion at 10:25 pm on 7/8/25. During this time, all the scooters were put away and I let the customer service employee know that I was going to use one. She immediately got upset and told me that we were not allowed to use them past 10:30pm. I know that is not true because I visit this food lion almost every night. She then told me that I cannot leave the store with the cart. I have a slipped disc and am 9 months pregnant. I have a disability pass and everything for my vehicle. I know that food lion cannot restrict use of their mobility devices. I received eye rolls for the remainder of my transaction and the employee continuously sucked her teeth at me. I told her I would leave the **** in the lobby, and would not take it out of the store. She wanted me to leave it by the register because she did not want to get it from the lobby. I told her that I had a disability and she was not allowed to discriminate. She continued to tell me that she didnt think I had a disability and that she did not even have to let me use it past 1030 pm. I would like an apology from food lion, and that employee to receive training on being discriminatory towards those with disabilities. I would also like to add that an employee without disabilities was driving around the store with a scooter as well. She then huffed off and her co worker friend told told her to ignore us and pack up for the day. If this is how food lion treats their customers with disabilities, I will be contacting my attorney because I know this is not right and refuse to be treated unfairly for my disability at my local grocery store.

  Business Response

  Date: 07/09/2025

  We are so sorry to hear of our customer's experience as we pride ourselves on providing excellent customer care. The store manager has reached out directly to our customer to apologize and make things right. 

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2025, I placed order #M693420003 through Thruways for pickup between 10:00 AM and 11:00 AM. The personal shopper began shopping at 9:00 AM. I arrived promptly at 10:00 AM and parked in the designated *************. When I called to check in, the call was abruptly disconnected. I called again and was placed on hold. Eventually, someone answered and said, Were rounding up your pickup, to which I confirmed. However, the call ended again without ************* 11:00 AM, I called back multiple times, but no one answered. After several attempts, I finally reached someone in customer service, but I still had to wait an additional 15 minutes. Eventually, the shopper came out and loaded my vehicle, stating that my order was complete.Oddly, about 15 minutes after my order was loaded, I received a notification saying my order was ready for pickupwell after the scheduled time. I had been waiting in over 90-degree heat for more than an ******* make matters worse, my order was incompleteI was missing my pork chops and ice cream.This experience was extremely frustrating and unacceptable. I believe some form of compensation is warranted for the delay, poor communication, and missing items. I hope this issue is addressed promptly.

  Business Response

  Date: 07/08/2025

  We are so sorry to learn of our customer's experience with her order and the lack of timeliness for it to be completed. Our lead person who oversees the Food Lion To Go for our customer's store has reached out directly to apologize and make things right.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is **** *****, My complaint is about being charged twice for an order I made with Food Lion to go on June 30th 2025, as I stated before on June 30th 2025 I placed an order online with Food Lion to go, my order was selected for delivery on June 30th 2025 between 5:00 and 6:00 p.m., by 6:45 that evening when my order had not been received I called Food Lion's customer service upon which a young lady instructed that she could run my order in to be delivered for the next available time slot I agree and was told that the next available time slot would be July 1st 2025 between 10:00 and 11:00 a.m. I was also told that the reason why my order was not delivered on June 30th 2025 between 5:00 and 6:00 is because the store that was feeling my order had had a power outage and was unable to fill my order, the next morning July 1st 2025 at 8:00 a.m. I called customer service to make sure that the order that was going to be delivered between 10:00 and 11:00 was still going to be delivered between 10:00 and 11:00 upon which a young lady by the name of ******** told me that it would be I hung up the phone, about 20 minutes later I received a phone call from the store I spoke with a young lady but I'm not sure the name she then proceeded to tell me that she had two orders for me but those pretty much the same order and I told the young lady on the phone that it was not to orders it was supposed to be one order that I made the day before but was not able to be filled she says that that was correct it was due to the power outage I said right I said so customer service told me that they could run it through for this morning's delivery this morning being July 1st I said I am not going to get charged twice am I and which time she's told me that she did not know but did not think so, I did receive my order and checked my bank account to find the indeed had been charged twice, I called customer service to complained, I was told for me to take it up with my bank.

  Business Response

  Date: 07/03/2025

  We are so sorry to hear of our customer's experience with being double charged for order, and for the lack of urgency to recify this issue.  We have confirmed that our customer was billed twice, and a refund request has been sent to our finance team, but has not yet been completed. We have asked for that to be expedited. We have also provided our customer with a credit as a small gesture since this matter has taken so long to resolve. 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am really fed up with food Lion right now because they are not maintaining their normal hours of operation. They're not even bothering to play signs on the doors letting us know that they're closed or the reason they are closed and not operating under normal hours. I have tried several different stores in my area and I continuously run into this. You have Lost a lot of sales to ******* and ****** and you're probably going to continue to do so because of all the inconvenience you have caused me.

  Business Response

  Date: 06/30/2025

  We are sorry to hear of our customer's frustration with a few of our stores not following the posted store hours.  The Director of Operations who oversees the three stores mentioned has followed up with our customer.  As our cusotmer mentioned, these stores are undergoing a remodel and we were able to confirm that signs were posted indicating a possible adjustment in operating hours.  Our Director of Operations apologized for the inconvenience and let our customer know that he could contact him if there were any other concerns.

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Food lion-report filed 06 07 2:56 PM a. a/c *********** b. ****** ***** 2. dte 05 31 3. in store purchase (see appendix)4. Mrs ************ a. syrup b. is a condiment 5. Issue a. As a customer I signed up for shop n earn for May ******** category was condiments. the requirement was $2 back for $5 spent.b. See 3-4; I fulfilled this requirement 6. Please assess this on an urgent basis a. with your shop-n-earn team (1) assess why I was not credited with my entitled $2?7. This reward must be made immediately to remedy said error ****** ***** Appendix Order Details May 31, 2025 $8.33 3 items Purchased Items Grocery Diet Coke Cola Soda 1 x $1.79 ******* Coke Cola Soda $1.79 MRS ****** LITE SYRUP 2 x $3.14 ea.MRS ****** LITE SYRUP $6.28

  Business Response

  Date: 06/16/2025

  This complaint was addressed last week under BBB Id ********.. Feedback provided is as follows: 

   We are sorry to hear of our customer's concern with an offer for $2 for condiments. The product in question, Mrs. ************** Syrup, is not part of the condiment category, but our rather our breakfast category, which is why the offer did not execute. We are glad our customer reached out so that we can help explain the reason it did not work.

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Food lion-report filed 06 07 2:56 PM a. a/c *********** b. ****** ***** 2. dte 05 31 3. in store purchase (see appendix)4. Mrs ************ a. syrup b. is a condiment 5. Issue a. As a customer I signed up for shop n earn for May ******** category was condiments. the requirement was $2 back for $5 spent.b. See 3-4; I fulfilled this requirement 6. Please assess this on an urgent basis a. with your shop-n-earn team (1) assess why I was not credited with my entitled $2?7. This reward must be made immediately to remedy said error a. In addition, as you are failing to honor your rewards program (I filed this complaint with you on 06 08) pelase provide me with a $10 gift card as well ****** ***** Appendix Order Details May 31, 2025 $8.33 3 items Purchased Items Grocery Diet Coke Cola Soda 1 x $1.79 ******* Coke Cola Soda $1.79 MRS ****** LITE SYRUP 2 x $3.14 ea.MRS ****** LITE SYRUP $6.28

  Business Response

  Date: 06/12/2025

  We are sorry to hear of our customer's concern with an offer for $2 for condiments. The product in question, Mrs. ************** Syrup, is not part of the condiment category, but rather the breakfast category, which is why the offer did not execute. We are glad our customer reached out so that we can help explain the reason it did not work

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haven't received refunds in 8 days calling everyday, no solutions

  Business Response

  Date: 06/12/2025

  We are sorry to learn of our customer's experience obtaining a refund. In reviewing the account, our records indicate that a refund of $81.85 was processed on June 7, 2025 with an email sent to our customer same day at 8:55 in the morning. We also issued a credit. See attached for records.

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to delete my credit card after cancelling an order. It was fully cancelled, no pending transactions. Food Lion hijacks your credit card and will not allow you to take it out unless you replace it. So now I'll have to go to the trouble of cancelling my account. ********************** should get a grade of F--. So in this area, that leaves ****** and ******* to shop at, neither of which are great either. You have to go to the trouble of calling customer service to cancel the account. This kind of customer inconvenience is horrible. I am too afraid and disgusted to shop here anymore.

  Business Response

  Date: 06/09/2025

  We are sorry our customer is frustrated by our polilcy to require a card on file for our online ordering. While we do require a card on file for customers who take advantage of our online ordering feature, because our customer had not yet placed any orders with us, we were able to delete the card on file. Our customer can continue to keep the same MVP card account and online account. Therefore, there should be no need to delete the account. However, if our customer still wishes to delete the account, they can start that process by visiting *************************************************.
  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  Lesson learned:  never order online from Food Lion.

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello on 5/31 I did an app order for pick up the evening of 5/31 I went to prep my chicken when I opened the packs my winger yes had the worse smell. They weee spoiled . I reached out thru the app to report they said I need to contact the store. Spoke with the store told me to callback and speak to someone by the name of ****** may not be spelling correctly so I did. She tells me she cant issue a refund will contact corporate here we are days later still nothing. My first and last order with your company giving bad for and not willing to refund

  Business Response

  Date: 06/12/2025

  We are sorry to hear of our customer's experience with the chicken purchased in our store and for the way in which the situation was handled. The Store Manger has spoken to the customer to apologize and make things right.

  Customer Answer

  Date: 06/17/2025

   I am rejecting this response because:
  I was told it couldnt be put back on original payment method and a giftcard would be sent but I havent received anything in the Mail 
  
  

  Customer Answer

  Date: 07/01/2025

   I am rejecting this response because:  

  Hello

  I still have not received the gift card at this point I just want my refund to original payment method

   

  Sent from my iPhone

  
  
  
  

  Business Response

  Date: 07/01/2025

  We are sorry to learn that our customer did not recieve the promised gift. The store manager has reached out directly and worked with our customer for an agreeable solution.