Reviews

Review Details

• Review fromDenisse R

  Date: 08/09/2024

  1 star
  Horrible service. My first attempt at placing an order with a promo code, I was somehow denied access to log into my account nor receive a product. I emailed them asking about my issue and no help. Because I was so desperate to try their product I tried with a different email and was finally able to put my order in. At 4am the next day I received an email that my order was cancelled and again, could not log into my account. I emailed and they keep telling me that I have placed and received orders to my address. They gave me an email and name that is not mine , and said I ordered in a month and year that I was not even living at my current apartment yet. I let them know that it was an apartment complex that Im living in, and that it was not me ordering or receiving at that address.After much frustration they keep running around in circles with the same excuse I have seen all around these reviews. Good riddance.
  

  Touchstone Essentials

  Date: 08/14/2024

  Hi *******! We regret to hear that our customer service did not meet your expectations. Our records indicate that Support provided you with details regarding the closure of your accounts in emails sent on July 4th and August 5th. You have three accounts associated with you: the first was created on June 16, 2024, the second on July 4, 2024, and the third on August 4, 2024. In response to your initial inquiry on July 4, 2024, we explained that orders would only process if your locations matched. Unfortunately, our system flagged your account for suspicious activity due to a mismatch in locations, leading to the voiding of your June 16th order and the return of your funds. The second and third accounts were subsequently closed as they were linked to the first account, which had been flagged. When we asked you to confirm the email address associated with the first account, and you indicated it was not yours yet the name, address, and phone number match the other two accounts, which further confirmed potential suspicious activity. While the first account had details similar to the other accounts, the credit card information differed. We apologize for any inconvenience caused by our anti-fraud measures, which are intended to safeguard both cardholders and our organization. We understand that the restrictions related to device locations, shipping addresses, billing addresses, and credit cards may be frustrating. Please be assured that we are working diligently to streamline our processes while upholding the highest security standards. Thank you for your understanding.

• Review fromRenea M

  Date: 07/29/2024

  1 star
  I order the Fulvic minerals and the zeolite, I like it so much that I told a family member and she wanted to try it. She signed up to get a promo bottle for $10 and $13, Used my address so that she would get it and I let her use my card because she did have the money right then to order her bottles. Order went through and 3 days later she check the status, the touchstone essential canceled her order and her account along with they cancelled my account. All because I let her use my card. Company told me that we were not allowed to order anymore. I give this to my dog to help him and now what do I do. THIS IS VERY UPSETTING
  

  Touchstone Essentials

  Date: 07/30/2024

  Hello *****. We are sorry that your experience was upsetting, and would like the chance to explain. The promotion you referenced is exclusively available to new customers and only applies to the first order. The promotion rules are clearly stated on the website and note that they are limited to limited to one per address, account, and household. We clarified this in a phone call with you on July 23, however after doing so, additional accounts were still created. Our system flags multiple accounts when they appear to be created to bypass the promotion rules. Because there were four accounts, the accounts were closed, and any orders that were placed were canceled and refunded. Subsequently, on July 29, we informed you that your accounts had been closed and why. We sincerely apologize for any frustration this has caused you; however, we hope you understand that for us to be able to provide world-class products that make a real difference in peoples lives, we must limit introductory offers to first-time customers only. We wish you and your dog all the best.

• Review fromBrent M

  Date: 06/26/2024

  1 star
  Horrible cost me over $400.00 in over draft fees cause they continue to charge you every month regardless if you tell then not to. I paid my bills and the all bounced because touch tone thiefs stole money from my bank account. **************** is horrible and product dont even work.
  

  Touchstone Essentials

  Date: 06/28/2024

  *****, we are sorry to hear that happened to you. Our records show that you placed an order on our website on May 21 and selected a subscription, saving 21% on your order. Once a customer chooses a subscription, an email is sent the following day confirming that a subscription has been created, along with the following scheduled shipment day (in this case, June 21). Its up to each person to manage their subscriptions, which can be changed or canceled anytime by logging in to their account. We understand that people get busy and sometimes forget to update or cancel their subscriptions. As soon as you notified us that you did not want a subscription, our Support Team canceled it, and return instructions were provided for the order. Again, were sorry for the inconvenience and hope your bank will provide assistance relating to the fees they charged. Wishing you the good inside.

• Review fromEliz F

  Date: 06/02/2024

  5 stars
  We had tried many different brands and were so thankful when a friend recommended Touchstone PBX and it actually worked. Not only that but customer service and the company have been A+. We love these guys.

• Review fromSally W

  Date: 05/22/2024

  5 stars
  Great company to work with! Quality products, excellent customer support, great communication. Excellence through & through.

• Review fromElizabeth H

  Date: 04/23/2024

  1 star
  The worst customer service I have every dealt with. I was denied using a promo code for claims that I have ordered once before and used the code. I had not used the code (I have my previous order email) and they just kept saying it couldn't be used more than once. Ok fine, cancel all of my order... wouldn't do that either, instead just told me it already shipped and I could return for a refund, meanwhile I only made the purchase a couple of hours before and no tracking movement. They do not try to be helpful or remedy any issue with the customer, they just want to waste your time and take your money.
  

  Touchstone Essentials

  Date: 04/24/2024

  ********* first ordered with us in March of 2023, and she is correct in that she did not use a promotional offer on that order. On April 23, 2024, ********* logged in to her original account and attempted to place an order using a promotional offer code which is limited to new customers with first-time orders (the issue with the promotion was not that she had used it before; it was that she was attempting to use a promotion that was only available to new customers, which she was not). The code would not apply as it recognized ********* as an existing customer and so the offer requirements could not be met. ********* then created a secondary account and used a different shipping address in an attempt to procure the offer. The order did go through but was routed to our verification system where the order was then rejected, as it recognized that this was *********'s second account and therefore she did not qualify. An automated email was generated to alert ********* as to why the order would not be honored. ********* then placed a second order on this new account for a promotional offer that is not limited to new customers. Since ********* did qualify for the second offer, this offer was honored and the order shipped immediately.********* then emailed us for an explanation as the standard automated email does infer that the offer has been used before. We explained to ********* that the offer did not apply to her on account of her previous account, which means she is not a new customer. ********* then stated she did not want the second, successful order but the order had already shipped (orders usually ship out within 24 hours, and there is a ***** hour lag time for **** to update their tracking). We offered to have ********* refuse the order on her end for a full refund once the order was returned to us. ********* stated that she would rather just dispute. After explaining the dispute process, ********* agreed to rescind the dispute she stated she initiated.

• Review fromJulia C

  Date: 04/17/2024

  5 stars
  I have had the most life changing experience with the *** pack especially when it comes to my daughter who used to suffer from sensory issues, she was such a picky eater and ever since detoxing her she is like a new child. Our whole family has experienced increased energy and sound sleep, so glad I came across this!

• Review fromMark "SONNY" N

  Date: 04/17/2024

  5 stars
  This is the best comprehensive superfood system I have found in my 15 years of biohacking. I Love the fact that I can help my friends and family detox their bodies from heavy metals and toxins and help them rebuild their body on a cellular level with organic certified super nutrition. Every Touchstone product that I have consumed and tested have provided many health benefits ranging from better sleep, more energy, less sugar cravings, less stress and no more gas and bloating. Their customer service is exceeded my expectations. Their corporate staff have been more than helpful and very professional. THANK YOU Touchstone Essentials for improving my health, body and lifestyle!

• Review fromDeborah S

  Date: 04/17/2024

  5 stars
  Going back to 2017 I had some health issues like osteoarthritis, ************ pain and some digestive issues. I attributed it to getting older as I was 60+ and then someone suggested Touchstone Essentials for totally organic plant based nutrition. At that time I was taking a few supplements that were acually synthetic and not real food.After 4 months of using several supplements, my digestive issues were eliminated, no more ************ pain plus it had stopped the progression of my osteoarthritis...I was so extremely pleased because they told me I would probably need a knee replacement in the near future.They are also very easy to deal with if there's any type of an issue with an order. Their customer service department is top notch and very pleasant to talk to. Also, they have a 100% money back guarantee, which is great.

• Review fromSabrina w

  Date: 03/25/2024

  5 stars
  I was introduced to the organic plant-based supplements in 2013 and dealing with some intense inflammation from overwork. These products are system specific and nourish and support my body. My daily inflammation and pain changed with consistent use of the products. Since 2013, Touchstone Essentials they have created some incredible products that help to detox on a celllular level, green juice products, and a product that helps to manage my glucose levels. This company is constantly formulating products that are specifically focused on fighting some of societies health issues on a cellular level. The customer service is top notch, the company has a 100% empty container guarantee without questions! This company is lead by a man with integrity, and he will not compromise on quality of the ingredients, or formulas of products. Truly BEST IN CLASS products, and company! And they offer an ecommerce opportunity for anyone interested in building a side hustle/additional income. Truly a stellar company!
  

  Touchstone Essentials

  Date: 03/26/2024

  Hi *******! Thank you so much for this **************! We are so glad to hear that our products are working so well for you and that our message about the importance of quality ingredients and "the good inside" for all is being received :) Thank you for being a loyal customer for so many years; we appreciate you!